Committed to providing the market with current data, our quick polls solicit input on topical issues. Participate and use the findings to calibrate your journey’s next step.
The outsourcing industry largely experienced excellent client satisfaction during the dramatic events of the past 12 months. While service providers did take some initial hits to top-line revenues, they were able to maintain margin…and thus the health of the industry has been remarkably stable. Today, service providers are telling us they are busier than ever.
Global Business Services (GBS) / Shared Service organizations continue to grow in both stature and size. Their ability to add value through both demonstrated cost efficiency and process improvements have allowed them to increase their scope and role in their organizations. One trend that we have seen is the propensity for GBS / Shared Services organizations to take on more responsibility over services outsourcing relationships.
Corporate Social Responsibility (CSR) is an increasingly important topic for enterprises, and many are making progress increasing awareness and delivering value from CSR initiatives back to the business and the wider community. However, it is not always clear how organizations are applying CSR principles to services sourcing. In our quick poll we look to understand what CSR elements enterprises are addressing as part of their sourcing of services.
Global events over the past 12 months have created real business challenges for many industries, but services outsourcing has been extremely resilient – both service delivery and the overall health of the industry. Our March Quick Poll explores the kinds of changes that organizations made to pricing and key solution levers.
GBS / shared services organizations have seen headcount budgets increase in 2020-21 through the pandemic, as organizations have sought to consolidate resources and generate net savings. Our February Quick Poll explores the value created and what GBS organizations have done to achieve this privileged position.
In July we asked about offshoring, and we saw big jumps in intentions across the board (with the exception of contact centers). In August, we dug deeper seeking to understand what’s keeping enterprises from doing even more offshoring.
After living with the global pandemic for 5-6 months, personal and business outlooks are shifting. In this quick poll, we took the pulse on how current outlooks are changing.
The global pandemic has changed how we think about the way we do work. In many cases, Work From Home (WFH) has greatly expanded, but not all organizations were ready. In this two-minute quick poll we asked a couple of key questions regarding productivity and security issues along with the key operating practices in a WFH environment.
Navigating COVID-19 in Outsourcing: Steps to Ensuring Near-Term Service Continuity
Navigating the Coronavirus Outbreak for Shared Services Organizations
Webinar Deck: What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy
Playbook: Integrating Work From Home (WFH) in the Global Business Services (GBS) Delivery Model
The market situation is very fluid in terms of economic conditions and corresponding business reactions. In this time, we remain committed to providing the most current available market data related to your intentions to drive savings in outsourcing.
Even as we deal with the impact of the COVID-19 crisis, we must shift our attention to economic survival. Data helps – we’d like to share information to help you think through your recovery plans. how are you planning to weather the economic disruption?
The Smart Recovery | IT and Business Process Services Priorities for Thriving in Uncertain Times
Impact of Recession on the Business Process Services (BPS) Industry
Recession 2020 and its Impact on the Global Sourcing Industry
Webinar Deck: How GBS Can Leverage Innovation to Prepare for the Economic Downturn
Things are moving fast! Information – and misinformation – is flying. In times like this, facts are vital. We’d like to help to bring some clarity to the situation in the form of facts. Take a 4-question poll – share your thoughts on the impact of COVID-19 on service delivery.
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