As the leader in outsourcing pricing research, we give you a deeper level of expertise and data, ensuring that the price you pay matches the value you need without overpaying, or under-scoping.
From price benchmarks and strategic reviews of your engagement to the impacts of next-generation delivery models on pricing and proposal and contract insights, we can help you with all your pricing challenges.
Our pricing research offerings include pricing analytics, custom price and performance benchmarking, price benchmarking catalogs, strategic engagement review, service provider pursuit support, PriceBooks, and more.
As outsourcing activity picks up after slowing during the beginning of pandemic, now is an excellent time to gain a better understanding of managed services pricing and how providers price IT services. To help ensure your company gets the right value out of your next outsourcing deal, read on for pricing research and outsourcing costs expertise based on Everest Group’s insights.
Seven common trends that can impact outsourcing costs:
Fee is linked to the time or effort delivered by the resource. Example: Rate per hour for a developer resource.
Fee is linked to the output of a certain service or process. Example: Price per invoice processed.
Fee is linked to an actual business outcome. Example: Fee for procurement strategic outsourcing and category management which is linked to the committed savings achieved.
Our industry-leading price benchmarking analysis helps clients benchmark prices and contracts for a wide array of services from contact center service IT to business processes.
Well-suited for engagements where the majority of work is transactional in nature, the client wants pricing clarity and guarantees, and the service provider has no explicit motivation to improve performance beyond service levels.
Our output based pricing research offers market best practices data on business criticality, support coverage, ticket volumes, ticket type, usage, change frequency, underlying technology, and others.