ServiceNow Services PEAK Matrix® Assessment 2021
A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over t[...]
Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their offerings against their peers.
Note: While our PEAK Matrix assessments provide a useful starting point, Everest Group recommends that each enterprise considers its unique situation and requirements and matches them against the assessment findings.
The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
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Each report covers 15-25 providers, locations, or products/solutions within a function, process, or industry. Each report includes the PEAK Matrix, which classifies subjects into Leaders, Major Contenders, and Aspirants. The evaluation also identifies Star Performers based on the greatest positive relative year-over-year movement on the PEAK Matrix. The reports include the latest service provider and location information and intelligence.
Availability: Within a membership and by online report purchase.
If you are interested in sharing the results of a PEAK Matrix analysis, we request that you follow our citation policy. If you wish to share our intellectual property with others, please contact us to discuss custom versions and licensing agreement.
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