The most trusted, fact-based analysis of providers, locations, and solutions

Everest Group’s PEAK Matrix®

Our PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix to gauge and calibrate their offerings against their peers.

Note: While our PEAK Matrix assessments provide a useful starting point, Everest Group recommends that each enterprise consider its unique situation and requirements and match them against the assessment findings.

What is the PEAK Matrix?

The PEAK Matrix provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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More about the PEAK Matrix

PEAK Matrix reports

Each report covers 15-25 providers, locations, or products/solutions within a function, process, or industry. Each report includes the  PEAK Matrix, which classifies subjects into Leaders, Major Contenders, and Aspirants. The evaluation also identifies Star Performers based on the greatest positive relative year-over-year movement on the PEAK Matrix. The reports include the latest service provider and location information and intelligence.

Availability: Within a membership and by online report purchase.

Citation and distribution policies

If you are interested in sharing the results of a PEAK Matrix analysis, we request that you follow our citation policy. If you wish to share our intellectual property with others, please contact us to discuss custom versions and licensing agreement.

Recent PEAK Matrix® reports

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Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2021

Enterprises, especially small and midsized, are adopting Microsoft Dynamics 365 to modernize customer experience and finance and operation[...]

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Customer Experience Management (CXM) in EMEA – PEAK Matrix® Assessment with Service Provider Landscape 2021

The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA)[...]

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Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2021

Digital Adoption Platforms (DAPs) play a pivotal role in enabling digital transformation for org[...]

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Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix® Assessment 2021

Despite the pandemic, the global multi-process Finance and Accounting Outsourcing (FAO) marke[...]

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