Customer Experience

We inform and educate CX leaders to support their critical goals.

Securing customer data and using it to improve CX
Navigating the talent crisis and improving EX
Optimizing delivery models and location/site strategies and mitigating risks
Increasing value delivered and reducing cost of support
Modernizing the CX infrastructure
Anticipating future customer, industry, and technology trends (external lens)

We provide data-driven insights to power your CX decisions.

Market Insights

We leverage the most extensive CX data sets in the industry, giving you a unique advantage in understanding customer needs and market dynamics.
Dedicated Expertise

Our specialized team of CX analysts is committed to delivering actionable insights that enhance customer satisfaction and loyalty.
Comprehensive Support

From strategy to execution, we provide tailored guidance to help you overcome challenges and achieve measurable outcomes.

Who is CX research for?

Our CX research is designed to help businesses that want to enhance their customer interactions, improve satisfaction, and foster loyalty. It is particularly valuable for companies aiming to stay competitive by understanding customer needs and market trends, whether they are in the early stages of CX development or optimizing existing operations.

Ready to transform your CX strategy with Everest Group?

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The right tools for success

CX Excellence

CX Excellence

With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.
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PEAK Matrix®

PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.
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Pinnacle Model®

Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.
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Why do clients choose Everest Group?

"[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary."
CIO
Leading global mining company

"The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner."
Executive, Market Development & Insight
Global service provider

"Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives."
VP of Market Intelligence and Insights
Technology company

Join the conversation on CX

Engage with industry experts through webinars, workshops, and events designed to help you navigate CX challenges, improve customer loyalty, optimize operations, and reduce costs.

Conferences