Customer Experience

Customer experience

Grow relationships through customer experience.
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Customer Experience Leaders Face Pressing Challenges

Everest Group supports you in this journey with a combination of reports, data sets, and access to expertise and inquiry across areas that directly impact the customer experience businesses. We inform and educate CX leaders in support of:

  • Securing customer data and using it to improve CX
  • Navigating the talent crisis and improving EX
  • Optimizing delivery models and location/site strategies and mitigating risks
  • Increasing value delivered and reducing cost of support
  • Modernizing the CX infrastructure
  • Anticipating future customer, industry, and technology trends (external lens)

Our work is focused on helping you clarify options, judiciously weigh the tradeoffs, and envision new opportunities and outcomes, so that you can act with conviction.

Developing relationships is a top priority for customer experience leaders

We enable confident decisions powered by tenacious research — so that customer experience leaders experience deeper conviction and clarity about the future they are building.

With a focus on evolving requirements and engagement models, our customer experience research, data, and analysis cover evolving customer experience issues and thought leadership spanning all geographies and industries. We support forward progress with the documented facts and objective insights necessary to think clearly and deeply about a given path and its challenges.

Because confidence comes from knowing.

Why clients choose Everest Group

[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.

– CIO, leading global mining company

The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.

– Executive, Market Development & Insight, global service provider​

Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.

– VP of Market Intelligence and Insights, technology company​

Read our clients' success stories

The right tools to guide you on your journey

CX Excellence

With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.

PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise's impact.

Complimentary research for customer experience leaders

Make confident decisions powered by our tenacious research and expert guidance. Sign up now for our monthly newsletter for current research and insights.

Get guidance for your journey with our latest thinking for customer experience leaders

We help our members make better decisions

Practical, forward-looking research
Problem-solving approach 
Consideration of client-specific business problems 
Commitment to "you getting it right"

Learn how our membership can help you

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