Everest Group supports you in this journey with a combination of reports, data sets, and access to expertise and inquiry across areas that directly impact the customer experience businesses.
We inform and educate CX leaders in support of:
Our work is focused on helping you clarify options, judiciously weigh the tradeoffs, and envision new opportunities and outcomes, so that you can act with conviction.
We enable confident decisions powered by tenacious research — so that customer experience leaders experience deeper conviction and clarity about the future they are building.
With a focus on evolving requirements and engagement models, our customer experience research, data, and analysis cover evolving customer experience issues and thought leadership spanning all geographies and industries. We support forward progress with the documented facts and objective insights necessary to think clearly and deeply about a given path and its challenges.
Because confidence comes from knowing.
[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.
– CIO, leading global mining company
The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.
– Executive, Market Development & Insight, global service provider
Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.
– VP of Market Intelligence and Insights, technology company
With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market.
PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.
Compare talent strategies and benchmark against peers to maximize your enterprise's impact.
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