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Fact-based reports informed by industry-leading analysis

Our published reports are available as part of an annual membership. You may also purchase individual reports online.

Our report types

State of the Market Reports

Each State of the Market Report offers a complete view of the market landscape, including growth trends, emerging solution models, and service provider developments, among others.  Our research applies insights from the past to forecast the future.

PEAK Matrix®

PEAK Matrix assessments provide the analysis and insights enterprises need to make critical selection decisions about service providers, locations, and products and solutions.

Providers of these services, products, and solutions also use these reports to gauge and calibrate their offerings against other providers.

Pinnacle Model®

By detailing what the best companies are doing, Pinnacle Model studies help enterprises determine the impact of their IT, business services, and shared services functions.  Results help enterprises define and customize their journeys from where they are to where they want to go.

Service Provider Compendiums

Service Provider Compendiums are comprehensive and fact-based snapshots of key service providers by market, including comparative analysis of market impact, vision, and capability, as well as detailed descriptions of each service provider’s offerings, clients, and geographic coverage.

Location Profiles

In these reports we spotlight established and emerging service delivery locations. The reports analyze key issues, including talent and skills availability, delivery depth and maturity, financial attractiveness, languages supported, risk profiles, and untapped opportunity.


These brief reports analyze the impact of leading edge topics and meaningful events, helping you to identify and take advantage of potential opportunities. We address next-gen technologies, new service delivery models, innovative talent practices, and more.


Our published research imparts clarity, conviction, and motivation. Contact us to learn more.

Visit our reports portal to see and sample our published research.

Recent reports

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Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment with Service Provider Landscape 2020

Employee engagement and experience are becoming increasingly important for enterprises, with sever[...]

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Third Party Administrator (TPA) State of the Market Report 2020: Industry Facing an Urgent Mandate to Transform

Third-party Administrators (TPAs) have always been closely involved with the insurance i[...]

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GBS State of the Market Report: Evolving Operating And Governance Models To Build GBS Of The Future

The global sourcing market grew rapidly to surpass US$211 billion in 2019 , with Global Business Ser[...]

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Global Locations Annual Report 2020: Moving Forward in Turbulent Times | Risk Watch

The global services landscape continued to experience growth in 2019, though at a slower pace in terms of both reven[...]

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