What is impact sourcing?

Impact sourcing is a socially responsible approach to business process outsourcing that enables organizations to foster inclusivity while achieving significant business benefits. By intentionally hiring and developing talent from underserved communities and partnering with suppliers that do the same, enterprises unlock new opportunities for growth and impact.

This innovative strategy brings business process services (BPS) and IT work to underemployed regions, creating career paths, offering fair wages, and building valuable work experience.

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Everest Group’s commitment to action

Everest Group is dedicated to creating 1 million impact sourcing jobs by 2030, empowering marginalized communities while connecting businesses to reliable, productive, and engaged talent.

Join our Clinton Global Initiative Commitment to Action and be part of this transformative effort.

Drive business growth and societal change

See the research exploring the business benefits of the impact sourcing model.

Untapped talent

Find a qualified, trained, untapped talent pool with skill sets aligned to match client needs.
Engaged employees

Achieve lower attrition rates and higher corresponding levels of employee engagement.
Social responsibility

Create opportunities to fulfill corporate social responsibility and diversity objectives, while operating within a traditional BPO framework.
Cost savings

Gain significant cost savings with low turnover.

With the global services industry naturally being people-driven at its core, Everest Group is in the perfect position to advocate for human capital development through impact sourcing. Learn more about how you can join.

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Report

The Business Case for Impact Sourcing in South Africa

The report includes:

An overview of the South Africa offshore BPO market
Impact sourcing adoption in the South Africa BPO market
The business case for impact sourcing in South Africa

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Partnerships and associations

The Rockefeller Foundation

Supported by The Rockefeller Foundation, we have conducted in-depth assessments on the impact sourcing model around the globe using a fact-based business case that explores and substantiates the benefits of the IS model for business process service delivery.

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Global Impact Sourcing Coalition

As a member of the Global Impact Sourcing Coalition (GISC), we are partnering with GISC, as they lead the world’s largest companies to build a more inclusive global supply chain.

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ACDI/VOCA

We worked with ACDI/VOCA to conduct a 12-week study in six cities in Colombia with leading companies, training organizations, ACDI/VOCA, and ANDI. Download a brief summary of the business case.

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Our latest thinking in impact sourcing