Confidence comes from knowing

Our practical research and problem-solving approach shapes clear decisions

We Help Our Members Make Better Decisions

Practical, forward-looking research
Problem-solving approach 
Consideration of client-specific business problems 
Commitment to "you getting it right"

Featured memberships

Outsourcing Excellence
From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.
GBS / Shared Services
Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.
Talent Excellence
Our talent excellence membership offers holistic coverage and deep industry context, addressing key aspects of talent research, including workforce trends and talent acquisition strategy .
CX Excellence Membership
Our CX Excellence membership offers complete coverage and deep industry context, addressing key aspects of customer experience research, including customer experience delivery and CXM strategy.

All memberships

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