Unlock value from your outsourcing relationships

Outsourcing Excellence membership

From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.

Our insights and analysis inform your thinking about the newest technologies, sourcing strategies, global talent and locations, and ways to optimize your contracts and provider relationships. It’s the knowledge you need to select the right supplier, negotiate the right contract terms, and be the trusted advisor to business stakeholders.

Our coverage

Coverage includes IT, business process, and engineering services, with deep dives in financial services, insurance, and healthcare.

Members have unlimited access for their procurement and vendor management team members, as well as other outsourcing-related roles in their business, regardless of location.

Included in your membership

Service provider assessments

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Peer comparison

Pinnacle Model® studies compare outsourcing strategies  and benchmark against peers to maximize your enterprise's impact.

PriceBook

Provides price points across multiple functions, roles, and geographies, and standard deal economics.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Breadth

Research covers outsourcing spend categories in detail across IT, business process, engineering services, and contingent workforce management.

Depth

Our content focuses on deep perspectives around service provider capabilities, contract terms and pricing, benchmarking, and peer best practices.

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Recent Outsourcing Excellence reports

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Digital Adoption Platform (DAP) Playbook

Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on t[...]

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System Integrator (SI) Capabilities on Microsoft Azure Services PEAK Matrix® Assessment 2021

Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the [...]

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System Integrator (SI) Capabilities on Amazon Web Services (AWS) Compendium 2021

Enterprises’ cloud consumption has experienced a dramatic shift – from an initial skeptical outlook toward the publ[...]

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Customer Experience Management (CXM) in EMEA – Service Provider Compendium 2021

Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendiu[...]

Read on

Intrigued and want to learn more?

Our breadth of outsourcing services coverage

IT infrastructure services
  • Cloud & datacenter services
  • Workplace
  • Cybersecurity
Business Process Outsourcing (BPO)
  • Contact center3
  • Finance & accounting
  • Supply chain3
  • Analytics3
  • Procurement
Industry-specific IT and BPO categories
  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services
Applications & digital services
  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications
HR outsourcing (BPO)
  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR
Data and analytics
IT consulting
Contingent labor

Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories.

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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