Customer Experience as a Service (CXaaS): Winning in the Experience Economy
In recent years, customer expectations related to service and support have been increasing, and enterprises are striving to [...]
From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.
Our insights and analysis inform your thinking about the newest technologies, sourcing strategies, global talent and locations, and ways to optimize your contracts and provider relationships. It’s the knowledge you need to select the right supplier, negotiate the right contract terms, and be the trusted advisor to business stakeholders.
Coverage includes IT, business process, and engineering services, with deep dives in financial services, insurance, and healthcare.
Members have unlimited access for their procurement and vendor management team members, as well as other outsourcing-related roles in their business, regardless of location.
PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.
Pinnacle Model® studies compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.
Provides price points across multiple functions, roles, and geographies, and standard deal economics.
Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.
Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.
Access to leading experts for clarification, discussion, and debate; information and data extracts from our published research databases.
Research covers outsourcing spend categories in detail across IT, business process, engineering services, and contingent workforce management.
Our content focuses on deep perspectives around service provider capabilities, contract terms and pricing, benchmarking, and peer best practices.
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In recent years, customer expectations related to service and support have been increasing, and enterprises are striving to [...]
Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2021 captures accurate, comprehensive, and fact[...]
This report is available only to Outsourcing Excellence members. For information on membership, please contact us This ready-to-use category strategy templa[...]
Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move[...]
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Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories.