Unlock value from your outsourcing relationships

Outsourcing Excellence membership

From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.

Our insights and analysis inform your thinking about the newest technologies, sourcing strategies, global talent and locations, and ways to optimize your contracts and provider relationships. It’s the knowledge you need to select the right supplier, negotiate the right contract terms, and be the trusted advisor to business stakeholders.

Our coverage

Coverage includes IT, business process, and engineering services, with deep dives in financial services, insurance, and healthcare.

Members have unlimited access for their procurement and vendor management team members, as well as other outsourcing-related roles in their business, regardless of location.

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Included in your membership

Service provider assessments

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Peer comparison

Pinnacle Model® studies compare outsourcing strategies  and benchmark against peers to maximize your enterprise's impact.

PriceBook

Provides price points across multiple functions, roles, and geographies, and standard deal economics.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Breadth

Research covers outsourcing spend categories in detail across IT, business process, engineering services, and contingent workforce management.

Depth

Our content focuses on deep perspectives around service provider capabilities, contract terms and pricing, benchmarking, and peer best practices.

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Recent Outsourcing Excellence reports

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Delivering Extraordinary Customer Experiences Using Conversational AI

As a potential recession and factors such as an acute talent shortage and supply chain constraints amid the Russia-Ukraine war con[...]

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Location Spotlight – Fukuoka, Japan

Everest Group’s Location Spotlight reports providing a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by [...]

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Webinar Deck: IT Service Provider 2023 Forecast: the Top 5 Themes for Growth and Wallet Share

The demand for technology services continues to remain strong, despite being in a recessionary period. How[...]

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Wrapped 2022, Unwrapping 2023

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us In 2021 and 2022, the global services market[...]

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Our breadth of outsourcing services coverage

IT infrastructure services
  • Cloud & datacenter services
  • Workplace
  • Cybersecurity
Business Process Outsourcing (BPO)
  • Contact center3
  • Finance & accounting
  • Supply chain3
  • Analytics3
  • Procurement
Industry-specific IT and BPO categories
  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services
Applications & digital services
  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications
HR outsourcing (BPO)
  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR
Data and analytics
IT consulting
Contingent labor

Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories.

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
  • Work email

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Please let us know how we can help you on your journey.

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Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.
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Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues