Unlock value from your outsourcing relationships

Outsourcing Excellence membership

From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.

Our insights and analysis inform your thinking about the newest technologies, sourcing strategies, global talent and locations, and ways to optimize your contracts and provider relationships. It’s the knowledge you need to select the right supplier, negotiate the right contract terms, and be the trusted advisor to business stakeholders.

Our coverage

Coverage includes IT, business process, and engineering services, with deep dives in financial services, insurance, and healthcare.

Members have unlimited access for their procurement and vendor management team members, as well as other outsourcing-related roles in their business, regardless of location.

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Included in your membership

Service provider assessments

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Peer comparison

Pinnacle Model® studies compare outsourcing strategies  and benchmark against peers to maximize your enterprise's impact.

PriceBook

Provides price points across multiple functions, roles, and geographies, and standard deal economics.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Breadth

Research covers outsourcing spend categories in detail across IT, business process, engineering services, and contingent workforce management.

Depth

Our content focuses on deep perspectives around service provider capabilities, contract terms and pricing, benchmarking, and peer best practices.

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Recent Outsourcing Excellence reports

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Retirement Technology Provider Compendium 2022

The US retirement industry addressed a market of approximately US$37.5 trillion in assets as of Q1 2022, growing at a CAGR of 8-9% over the last four yea[...]

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The Evolving Pharmacovigilance (PV) Landscape

The rising burden of chronic diseases worldwide is driving life sciences companies’ drug development efforts. These drug development efforts need to abi[...]

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Task Mining – Technology Provider Compendium 2022

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots[...]

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Multi-process Human Resources Outsourcing (MPHRO) State of the Market Report 2022 – Entwining Employee Experience and MPHRO in the New Normal

The global Multi-process Human Resources Outsourcing (MP[...]

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Our breadth of outsourcing services coverage

IT infrastructure services
  • Cloud & datacenter services
  • Workplace
  • Cybersecurity
Business Process Outsourcing (BPO)
  • Contact center3
  • Finance & accounting
  • Supply chain3
  • Analytics3
  • Procurement
Industry-specific IT and BPO categories
  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services
Applications & digital services
  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications
HR outsourcing (BPO)
  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR
Data and analytics
IT consulting
Contingent labor

Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories.

Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.

Register for our upcoming webinar

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues