Global Business Services

GBS / shared services

Service delivery leaders know that bold ideas solve business problems.
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GBS / Shared Services Leaders Face Critical Challenges

Everest Group helps you to make confident decisions and reach goals to supports you in this journey, by giving you the documented facts and objective insights you need to think clearly and deeply about your path and your challenges. Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our work is focused on helping you clarify options, judiciously weigh the tradeoffs, and envision new opportunities and outcomes, so that you can act with conviction. Because confidence comes from knowing.

Talent/skills shortage

Price/cost pressure

Adapting to new business model

Inefficient decision making

Regulations in key markets

Improving productivity and streamlining processes are the top priorities for GBS organizations

We enable confident decisions powered by tenacious research — so that GBS / shared services leaders experience deeper conviction and clarity about the future they are building.

Our research covers best practices for service delivery through GBS / shared services across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

We take our research and apply it to what our members are wrestling with, so they can make the best decisions.

Why clients choose Everest Group

[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.

– CIO, leading global mining company

The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.

– Executive, Market Development & Insight, global service provider​

Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.

– VP of Market Intelligence and Insights, technology company​

Read our clients' success stories

The right resources to guide you on your journey

GBS / shared services membership​

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

PEAK Matrix®

PEAK Matrix® reports assess service provider capabilities, including their strategies and investments that distinguish leaders.

Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise's impact.

Complimentary research for GBS / shared services leaders

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Get guidance for your journey with our latest thinking for GBS / shared services leaders

We help our members make better decisions

Practical, forward-looking research
Problem-solving approach 
Consideration of client-specific business problems 
Commitment to "you getting it right"

Learn how our membership can help you


Contact US

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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