Workforce Strategies

Balance People and Place

Successful service delivery built on impactful talent and locations insights

Workforce Strategies: Talent & Locations Expertise

Workforce leaders must re-examine their talent and locations workforce strategies to confidently navigate the current state of our talent market. With the uncertain geopolitical climate in Europe, talent markets with high inflation in Asia-Pacific and North America, increasing macroeconomic risks in Latin America and MEA, and rising customer expectations globally, workforce leaders need access to current trends and workforce strategies to stay ahead of the quickly changing talent market.

Our Workforce Strategies and Expertise

Global workforce strategies

Organizations must take a holistic view of their workforce strategies – employees vs. contractors vs. third parties, on-site vs. remote vs. offshore.

Reskill/upskill

There is no option but to at least partially meet the demand for new skills by evolving the current workforce.

Skill availability and taxonomies

Aggregate numbers don’t tell the full story; the problems can lurk within the specific skills, skill mixes, and models.

Location selection

Workforce leaders need to assess critical factors across global labor, industry, and function before making a location decision.

Talent and location portfolio

Complex service delivery models are a combination of many components. A strong portfolio provides options, complements, and redundancy at a cost and risk profile that meets future needs.

Productivity and Total Cost of Ownership (TCO)

Getting the most from your talent is a mix of driving productivity and configuring an efficient staffing and delivery model.

Workforce Strategies: Tech Talent Delivery

The COVID-19 pandemic has created soaring demand for emerging technologies such as cloud, Artificial Intelligence (AI), Machine Learning (ML), data science, Internet of Things (IoT), Natural Language Processing (NLP), blockchain, and 5G. But the biggest obstacle to adopting these emerging technologies is talent.

With the huge tech demand and unmet talent supply, developing workforce strategies and delivery portfolios that provide a continuous pool of high-quality employees with the innovation capacity to fulfill digital growth agendas is critical to gaining a competitive edge. Large talent availability and significant cost arbitrage over other regions make Asia the location of choice for technology services. India has seen the most growth for new centers and the talent pool, followed by China and Singapore.

Several countries within the EMEA region offer highly attractive value propositions to market players for global services delivery. While most Western European countries have achieved a mature technology ecosystem, Ireland offers a significant cost arbitrage compared to others and is highly leveraged by multiple players.

The Central Eastern Europe (CEE) region has experienced significant growth in the technology sector, primarily driven by the availability of high-quality technology talent and a mature startup ecosystem. Poland is often recognized as the technology hub of CEE, witnessing maximum traction from global players.

By assessing each location’s value propositions and trade-offs and considering company-specific requirements, organizations can find the ideal spots to tap the talent they need, making the delivery portfolio puzzle less of a mystery.

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With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Recent Talent and Locations reports

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