Operational agility drives value creation

We bring data, insights, and frameworks to accelerate your business process transformation journey

Confidently harness the impacts of analytics, digital transformation, and changing technology models

Whether your journey includes automating traditional workflows, optimizing process outcomes, or enriching the customer experience, our laser focus on the intersection between sourcing and delivery gets you there faster, better, and with lower risk.

Our Business Process Services (BPS) expertise

Customer experience management (CXM)

Technology has revolutionized traditional customer experience and contact center outsourcing models. Our expertise helps you respond to changing customer behavior and requirements, technology innovations, and changing expectations of the CX value proposition.

Finance and accounting

The constantly changing business landscape is forcing enterprises to rethink their traditional business model and take an end-to-end transformational approach.  Our expertise helps you to identify and take advantage of value creation levers – technology, sourcing, strategies – so you can maximize results.

Human resources and talent

Talent is gold in today's fast-changing, global work environment. The right kind of talent is scarce and growing scarcer by the day. Our expertise helps you with strategies, technologies, insights, and resources to ensure you're keeping pace with accelerating change.

Procurement and supply chain

Expectations of procurement and supply chain leaders have completely changed in recent years, evolving from domain expertise to strategic leadership. Our expertise helps you to understand new sourcing opportunities, to identify the right service provider partners, and to gain insight into key levers and market trends to deliver greater value creation for your business.

Industry-specific processes

Optimizing global operations in banking and financial services, insurance, healthcare, and life sciences processes requires insights and expertise in business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our thinking

Africa Emerging IT-Business Process Delivery Force - Growth Drivers
Market Insights™

Africa IT and Business Process Delivery – Growth Drivers

Africa Key IT-Business Process Delivery Stats
Market Insights™

Africa IT and Business Process Delivery Stats

Global Services Market - Key Characteristics
Market Insights™

Global Services Market: Key Characteristics

Our BPS experts

Recent Business Process Services reports

View All
Riding Next Wave of Growth: Evolving Third-party UK and Ireland BPS Landscape

The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic[...]

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Future of Work Series: Reimagining Workforce and Workplace Mechanics

Organizations globally have had to overcome unprecedented challenges to sustain business activity in the last 18 months. Before 202[...]

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Business Process Services (BPS) 4.0: Heralding the Start of a New Era

Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial resp[...]

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Is Work From Home (WFH) the Future of Work? A Perspective on WFH, Locations, and Delivery Strategy Beyond COVID-19

The COVID-19 crisis has led to a marked shift in how work is carried out. As the coro[...]

Read on

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

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