Exclusively serving the IT, business process, and engineering services market
First and foremost, it’s the integrated power of our strategic problem-solving skills, deep functional expertise, services experience, and original research. No other firm has it
We serve all members of the global services community - enterprises and their Global In-house Centers / Shared Services Centers, IT executives, strategic sourcing executives, service providers, and service enablers - providing the fact- and experience-based insights you need to make your most important decisions
Our strategic consulting and sourcing advisory capabilities provide insights and expertise across the strategy, execution, and optimization needs of our clients
We deliver powerful, integrated, fact-based published research, backed by custom decision-support analysis, to help our clients find solutions to their most difficult business problems
MORE ON RESEARCH
Market Insights
5 Differentiated talent capabilities of Pinnacle Shared Services / Global In-house Centers: Talent strategy, talent acquisition, and talent development, technology, and performance management
3 ways Pinnacle Shared Services / Global In-house Centers Outperform Others: cost, operational, and business impact
Blog
The contact center industry is changing considerably due to technology enablement. Contact center automation is rapidly becoming a priority as centers increasingly embrace technologies such as artificial intelligence (AI), chatbots, robotic process automation (RPA), and robotic desktop automation (RDA) to handle customer interactions on rote queries like account balances, package tracking, and reservation confirmations.
Organizations around the world have invested millions of dollars on digital transformation initiatives. Yet, many IT leaders struggle to measure how well their companies’ digital investments are performing, and others see just a portion of the ROI picture because they only look at one or two parameters.
Consulting Thought Leadership
10% of Organizations Are Transformation Ready. Are You?
Why infrastructure transformation is critical
Reject the RPA Myths, Embrace the Potential
Ready or not, it's here: time for a strategy
News
London, 4 April, and Intelligent Sourcing was delighted to co-host a dinner with The Everest Group in the Royal Horseguards Hotel. Speakers were uniformly excellent and the willingness of the guests to join in with a discussion (Chatham House Rule so no names) was a joy.
“Tech Mahindra was a little late to investing in and building digital capabilities, but they are trying to move faster now,” says Chirajeet Sengupta, partner, Everest Group.
Events
Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.
Everest Group leaders H. Karthik and Eric Simonson will both participate in key sessions during the event, and we will have multiple analysts and experts available to meet with you in our stall.
Meaningful work, ultra-competent colleagues, and freedom to innovate and create
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