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Strategic Research Insights: Respected. Trusted. Influential.

Our strategic research insights focus exclusively on IT, business process, and engineering services. Our expert insights extend to the technologies that power those processes and functions and the related talent trends and strategies. Our specialization in all things services results in a deep level of expertise that clients find invaluable when making critical, strategic decisions related to using and delivering services.

Our clients tell us that the depth and breadth of our research insights are unmatched, as are our flexibility, rigor, and quality.

What’s the result? Maximized operational and financial performance, transformed experiences, and high-impact business outcomes.

How we guide your journey with strategic research insights


Gain advantage through access. Our members benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom decision support

Move forward with clear action. When you need a light-touch engagement designed to give you insights to solve your problem or capitalize on an opportunity – we have your back.

Published research
Build a case, substantiate, and validate. Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.

What our clients say

Fact-based perspectives

Everest Group is the #1 BPO research firm in the world, bar none. You take all the puzzle pieces – and it is a very puzzling and complex world we live in these days – and fit them all together for us.

– VP of External Partners COE, insurance firm

Connected and influential

Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.

– VP of Market Intelligence and Insights, technology company

Bullet-proof recommendations

You exceeded our expectations. You really understood our context very quickly. It was clear that you went to a great level of granularity in your analysis. We liked how you provided quantitative supporting evidence to give us comfort in making the right decision. Really difficult to argue against. Great job.

– Supply Excellence Executive, Fortune 100 Equipment Manufacturer

Passionate expertise

I was extremely impressed with the work – the team knocked it out of the park. Thanks for the excellent partnership.

– Head of Global Sourcing, top 10 financial services firm

Our latest thinking

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US Staffing Industry: A Sea of Opportunities Among the Thunderstorms

Business Process Services and Recession-Key Trends
Market Insights

Business Process Services and Recession: Key Trends | Market Insights™

For webinar box on homepage V1 25 05 2021

Outsourcing Services Pricing: What to Expect Next

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Grow With Us

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues