Exclusively serving the IT, business process, and engineering services market
First and foremost, it’s the integrated power of our strategic problem-solving skills, deep functional expertise, services experience, and original research. No other firm has it
We serve all members of the global services community - enterprises and their Global In-house Centers / Shared Services Centers, IT executives, strategic sourcing executives, service providers, and service enablers - providing the fact- and experience-based insights you need to make your most important decisions
Our strategic consulting and sourcing advisory capabilities provide insights and expertise across the strategy, execution, and optimization needs of our clients
We deliver powerful, integrated, fact-based published research, backed by custom decision-support analysis, to help our clients find solutions to their most difficult business problems
MORE ON RESEARCH
Market Insights
BPaaS allows buyers to procure standardized services on a pay-as-you-go basis
What insurers need to know to kickstart their blockchain journey
Blog
In today’s increasingly competitive environment, enterprises need to package their offerings with superior and memorable experiences to remain relevant.
Numerous locations in the Middle East and Africa (MEA) are emerging as upcoming destinations for global services delivery.
Consulting Thought Leadership
10% of Organizations Are Transformation Ready. Are You?
Why infrastructure transformation is critical
Reject the RPA Myths, Embrace the Potential
Ready or not, it's here: time for a strategy
News
Despite decades of outsourcing experience, pricing models remain largely stuck in the past, using outdated approaches that offer little to no incentive for sourcing teams to change or for service providers to propose new options.
Enterprise IT leaders continue to migrate to the cloud in search of various benefits, but studies found that many still struggle to get the returns they expected when moving workloads during the cloud migration process.
Events
This year’s conference theme is FUTURE VISION – TOMORROW NOW.
The 7th ABSL Annual Conference aspires to anticipate the future and empower the Business Services Community.
Meaningful work, ultra-competent colleagues, and freedom to innovate and create
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