CX Excellence Customer Experience Research

CX Excellence provides timely insights to support decision-making

We help CX leaders accelerate service delivery and reduce the cost of support with a fact-based, research-driven membership

Master CX Strategies

Access industry-leading CX analysts to gain the expertise needed to elevate your customer experience initiatives.
Drive Smarter Decisions

Make informed decisions based on market trends, competitor actions, and pricing strategies.
Minimize Operational Risks

Effectively reduce risks by leveraging strategic recommendations on delivery locations, technology investments, and supplier management.
Boost CX Efficiency

Enhance customer experience delivery and reduce support costs through targeted, fact-based strategies and ongoing expert support.

Who is CX Excellence for?

CX Excellence is designed for senior executives, customer experience leaders, and operational managers who are dedicated to driving superior customer outcomes and optimizing CX efficiency. It’s ideal for stakeholders looking to modernize their CX infrastructure, streamline support operations, and leverage data to stay ahead in a competitive landscape. CX Excellence provides the tools, insights, and strategic support you need to achieve measurable success.

Ready to see CX Excellence in action?

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How is CX Excellence unique?

CX Excellence stands out by offering unmatched depth of insights, expert guidance, and a comprehensive set of tools to transform customer experience outcomes.

Gain access to the most comprehensive data on pricing, service delivery locations, and CX strategies, empowering you to make informed, data-backed decisions with confidence.

Benefit from personalized support, including annual strategy workshops and ongoing virtual briefings, ensuring that your CX approach is always aligned with your business objectives and market changes.

From technology infrastructure to talent models and vendor management, CX Excellence covers every critical aspect of customer experience, making it the only membership that supports the entire lifecycle of CX strategy and delivery.

Get unlimited access to CX analysts, ensuring that your team always has the insights they need, when they need them, fostering faster, smarter decision-making.

The right tools for success

Pinnacle Model®

Pinnacle Model®

Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.
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State of the Market reports

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

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Analyst inquiry and data cuts

Analyst inquiry and data cuts

Gain access to leading experts for clarification, discussion, and debate, as well as information and data extracts from our published research databases.
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Talent Genius™ CX Edition

Everest Group’s CX Excellence membership includes access to Talent Genius CX Edition, an AI-powered insights platform that is purpose-built to guide CX leaders’ location and workforce decisions. Talent Genius enables organizations to make timely, confident location and talent management decisions with ease while remaining future-ready and competitive.

Learn More About Talent Genius

Client successes

Why do clients choose Everest Group?

Excited to continue our cadence of conversations to refresh the ‘gold nuggets’ you’re providing us.”
Technology Company
CXM Leader

The help was extremely timely and the quality we were looking for – this is what delights us and helps Everest Group to be a trusted partner.
Global Service Provider
Executive, Market Development & Insight

[Everest Group’s] ability to synthesize input from a variety of sources – or even people with different backgrounds and motivations – is really quite extraordinary.
Leading Global Mining Company
CIO

Stay informed with the latest CX insights

Explore reports and articles that keep you informed, stay competitive, and elevate your CX journey with timely, actionable knowledge from industry leaders.

Blogs