The COVID-19 pandemic and industry drivers, such as the increasing preference for digital engagement and consumerism, have shifted enterprises’ investment priorities to improving customer experience (CX) and engagement.
With a focus on evolving requirements and engagement models, our CX Excellence program provides ongoing coverage of the CX market. Our customer experience research, including customer experience delivery and CXM strategy, helps you stay ahead of future CX requirements and improves your customer experience decision-making.
Our CX Excellence membership offers complete coverage and deep industry context, addressing key aspects of customer experience research, including customer experience delivery and CXM strategy.
Members gain unlimited access for customer experience and customer service leaders, as well as other CX-related roles in their business, regardless of location.
Everest Group’s CX Excellence membership includes access to Talent Genius CX Edition, an AI-powered insights platform that is purpose-built to guide CX leaders’ location and workforce decisions. Talent Genius enables organizations to make timely, confident location and talent management decisions with ease while remaining future-ready and competitive.
Companies have experimented with moving to digital operating models and building digital platforms to drive competitive advantages in managing operations, especially in improving the customer experience and employee experience.
Everest Group’s CXM in Brazil: Top 15 Providers 2022 report lists the 15 largest CXM providers (including contact center outsourcing) in Brazil based on the size of their operational workforce in Brazilian delivery centers.
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Compare talent strategies and benchmark against peers to maximize your enterprise's impact.
Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.
Gain access to leading experts for clarification, discussion, and debate, as well as information and data extracts from our published research databases.
Research that embraces a business-first (versus a technology-first) approach to examining IT-led business transformation.
Advice that goes beyond technology decisions, tackling the more complex aspects of transformation through practical insights.
A model that encourages clients to interact with analysts and experts through in-person interactions and unlimited analyst inquiry.
Customer Experience Management (CXM) in EMEA – Provider Compendium 2024 provides detailed and fact-based snapshots of 39 CXM [...]
This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highly [...]
This Snapshot is available only to Outsourcing Excellence and CX Excellence members. For information on membership, please contact us The global services market is highl[...]
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