Pinnacle Model®
Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.
EXPLORE MOREWe help CX leaders accelerate service delivery and reduce the cost of support with a fact-based, research-driven membership
Access industry-leading CX analysts to gain the expertise needed to elevate your customer experience initiatives.
Make informed decisions based on market trends, competitor actions, and pricing strategies.
Effectively reduce risks by leveraging strategic recommendations on delivery locations, technology investments, and supplier management.
Enhance customer experience delivery and reduce support costs through targeted, fact-based strategies and ongoing expert support.
CX Excellence stands out by offering unmatched depth of insights, expert guidance, and a comprehensive set of tools to transform customer experience outcomes.
Gain access to the most comprehensive data on pricing, service delivery locations, and CX strategies, empowering you to make informed, data-backed decisions with confidence.
Benefit from personalized support, including annual strategy workshops and ongoing virtual briefings, ensuring that your CX approach is always aligned with your business objectives and market changes.
From technology infrastructure to talent models and vendor management, CX Excellence covers every critical aspect of customer experience, making it the only membership that supports the entire lifecycle of CX strategy and delivery.
Get unlimited access to CX analysts, ensuring that your team always has the insights they need, when they need them, fostering faster, smarter decision-making.
Compare talent strategies and benchmark against peers to maximize your enterprise’s impact.
EXPLORE MOREAnalysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.
Gain access to leading experts for clarification, discussion, and debate, as well as information and data extracts from our published research databases.
LET’S CONNECTExplore reports and articles that keep you informed, stay competitive, and elevate your CX journey with timely, actionable knowledge from industry leaders.
5 Process Innovation Predictions for 2025 | Webinar
Mapping the Next: Key Priorities for 2025 | Webinar
The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar
Mapping the CXM Outsourcing Landscape for Africa | Webinar
One Voice, Many Languages: Exploring Language Translation & Accent Neutralization Tech | LinkedIn Live
The Evolution of Next-gen Customer Engagement Platforms | LinkedIn Live