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PEAK Matrix®
B2B Sales Services PEAK 2024
CX / Customer Experience

Sales Services PEAK Matrix® Assessment

by Sharang Sharma and 2 others
Blogs
CX / Customer Experience

Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together | Blog

by StaffWriter
Events
5 Process Innovation Predictions for 2025 | Webinar

5 Process Innovation Predictions for 2025 | Webinar

December 18, 2024

10:30 AM PT | 1:30 PM ET

Webinar

Events
12-10-2024 - Mapping the Next - 1200x628 - GTP

Mapping the Next: Key Priorities for 2025 | Webinar

On-Demand Webinar

1 hour

Blogs
CX / Customer Experience

Beyond the Buzz: Is Your Contact Center Data Truly Gen AI-Ready with the Right Data Strategy? | Blog

by Mohit Kumar and 1 other
Blogs
Automation CX / Customer Experience Financial Services Industry Healthcare Industry Human Resources Services Insurance Industry Internet of Things IT Services Life Sciences Industry Talent

What is Everest Group Engage and the Pragmatic Edge? Announcing Everest Group Engage 2025 – London | Blog

by StaffWriter
Blogs
Automation CX / Customer Experience Technology Industry

Beyond Automation: How Conversational Artificial Intelligence (AI) Chatbots Enhance Customer Engagement | Blog

by Simran Agrawal and 2 others
Blogs
CX / Customer Experience

The Product-led Operating Model (PLOM) Transition: Why Your Strategy Might Be Obsolete? | Blog

by Parul Trivedi and 1 other
Webinars
11-05-2024 - The Year in Review for CXM_1200X628_GTP

The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar

On-Demand Webinar

1 hour

Blogs
Automation CX / Customer Experience

Bringing the Vision of Unified Customer Experience (CX) to Fruition: Shining a Spotlight on Sprinklr | Blog

by Anubhav Das and 1 other