Category: PEAK Matrix®

Healthcare Provider Digital Services PEAK Matrix® Assessment 2023

Top Healthcare Provider Digital Services

Following the pandemic, enterprise adoption of technology and digitization significantly increased, drastically changing the landscape for both healthcare providers and patients. To streamline procedures, realize cost efficiencies, and improve patient engagement and care management, healthcare enterprises made digital adoption the cornerstone of their growth strategies.

To address enterprise demands, providers are expanding their capabilities through vertical-specific partnerships and acquisitions, investments in centers of excellence, and training, among other things.

In this report, we assess 27 healthcare ITS providers mapped on the Everest Group PEAK Matrix® framework, a composite index of distinct metrics related to a provider’s capability and market impact. We look at the providers’ digital services market size and growth, examine digital service themes for healthcare providers, share provider assessments on several capability- and market success-related dimensions, and provide our independent remarks on the providers to help enterprises make the right sourcing decisions.

DOWNLOAD THE FULL REPORT Healthcare Provider Digital Services PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report:

The report features:

  • Healthcare provider digital services market trends
  • Assessments of 27 healthcare digital service providers on capability- and market success-related dimensions
  • Enterprise sourcing considerations, highlighting the strengths and limitations of each healthcare digital service provider

Scope

  • Industry: healthcare
  • Offering: digital services
  • Geography: global

LEARN MORE ABOUT Healthcare Provider Digital Services PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Outplacement and Career Transition Services PEAK Matrix® Assessment 2023

Top Outplacement and Career Transition Services

The outplacement and career transition services industry is undergoing a fundamental shift after experiencing a turbulent year in 2021. Providers have had to respond quickly and adapt to changing enterprise needs. Those that were able to navigate the market upheaval emerged as forerunners and fortified their positions in the market.

This report examines the market dynamics of the global outplacement and career transitions industry in 2022. It maps 16 providers on Everest Group’s Outplacement and Career Transition Services PEAK Matrix® and categorizes them as Leaders, Major Contenders, and Aspirants based on their offerings and capabilities. The report will assist buyers in choosing the right-fit provider to address their needs, while providers will be able to benchmark themselves against their competitors.

DOWNLOAD THE FULL REPORT Outplacement and Career Transition Services PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report:

The report features:

  • An overview of the outplacement and career transition service provider landscape
  • The Outplacement and Career Transition PEAK Matrix® Assessment for 2023
    Based on the YoY movement of providers on the PEAK Matrix®, the 2023 Star Performers
  • Everest Group’s critical analysis of the providers across seven dimensions: market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

Scope

  • All industries and geographies

LEARN MORE ABOUT Outplacement and Career Transition Services PEAK Matrix® Assessment 2023

 

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

System Integration Capabilities on Google Cloud Platform (GCP) PEAK Matrix® Assessment 2022

System Integration (SI) Capabilities on Google Cloud Platform

Enterprises are increasingly adopting public cloud due to increased hyperscaler services and System Integrator (SI) investments in hyperscaler-specific cloud service and solution portfolios. Google Cloud Platform (GCP) continues to differentiate itself in this regard through its unique offerings of multi-cloud, open-source technology, and workload portability.

Integrated delivery and effective management of blended capabilities across core infrastructure, cloud applications, and data on cloud have become vital requirements as businesses migrate to public cloud. Enterprises are seeking SIs across the cloud journey life cycle that offer consulting, infrastructure design/build, cloud modernization, and cloud operating services for individual hyperscaler portfolio segments. Simultaneously, SIs are investing in a joint go-to-market approach, GCP-specific organization structure, talent development roadmap, GCP-specific solutions and IP, and co-innovation activities with Professional Services Organizations (PSOs) to serve enterprise demands. SIs have also been making organic and inorganic investments to achieve GCP accreditations and competencies.

In this research, we present detailed assessments of 26 SIs featured on Everest Group’s SI Capabilities on GCP Services PEAK Matrix® and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

DOWNLOAD THE FULL REPORT System Integration (SI) Capabilities on Google Cloud Platform (GCP) PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report examines:

  • Examine the market impact and vision & capability of 26 SIs focused on Google Cloud services
  • Study each provider’s strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading GCP SIs, client reference checks, and ongoing analysis of the Google Cloud services market

LEARN MORE ABOUT System Integration (SI) Capabilities on Google Cloud Platform (GCP) PEAK Matrix® Assessment 2022

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

Top Customer Experience Management (CXM) Services in EMEA

The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. Buyers showed a higher propensity to outsource and shifted their priorities with heightened awareness of the importance of personalized CX in driving customer acquisition and retention and creating market differentiation.

To provide an unparalleled personalized experience, organizations are pushing for digital customer experience management through a combination of digital tools, such as advanced analytics, intelligent automation, conversational AI, and omnichannel and agent-assist tools. The demand for transformation consulting services, such as customer journey mapping and design thinking, has also increased significantly among enterprises to accelerate their digital transformation initiatives and achieve business continuity, expanding the scope of existing CXM contracts.

To effectively serve these requirements, providers are developing capabilities through internal investments, their partnership ecosystems, and acquisitions. They are also setting up multilingual hubs across Europe to serve the diverse language needs of this region.

DOWNLOAD THE FULL REPORT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

In this research, we analyze the CXM service provider landscape in EMEA and its impact on the EMEA CXM market. In particular, we focus on:

  • CXM Services in EMEA PEAK Matrix® Assessment 2022
  • Key insights into PEAK Matrix® dimensions
    Strengths and limitations of individual service providers
  • Sourcing considerations for buyers

In this research, we present detailed assessments of 25 CXM service providers in EMEA featured on Everest Group’s CXM Services PEAK Matrix® Assessment 2022. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Guidewire Services PEAK Matrix® Assessment 2023

Top Guidewire Service Providers

P&C insurers are increasingly looking to adopt third-party core platforms to address the limitations of legacy core systems and drive front-to-back-office transformation to future-proof their IT estates. Guidewire has emerged as a preferred core platform for P&C insurers looking for a modern core to power superior front-office experiences. Additionally, Guidewire’s push toward Guidewire cloud, coupled with its continued investments to build supporting data and digital capabilities, is pushing P&C insurers to leverage the broader offerings portfolio and maximize value from existing investments in the core.

IT service providers are responding by aligning their investments with Guidewire’s vision and gaining partner-recognized specializations across products and demand geographies. They are making significant investments to expand their Guidewire-certified talent pools, build accelerators/frameworks to address key concerns around on-budget and on-time implementations, and help insurers craft a cloud strategy built around Guidewire.

In this report, we assess 24 Guidewire service providers featured on the Guidewire Services PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

DOWNLOAD THE FULL REPORT Guidewire Services PEAK Matrix® Assessment 2023

The report features:

  • Provide an overview of the Guidewire services market – size, growth, and drivers
  • Assess 24 leading Guidewire service providers on Everest Group’s Services PEAK Matrix® evaluation framework
  • List the characteristics of Leaders, Major Contenders, and Aspirants
  • Present Everest Group’s take on the strengths and limitations of each provider

Scope

  • Industry: insurance
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021-22, interactions with leading Guidewire service providers, client reference checks, and an ongoing analysis of the Guidewire services market

LEARN MORE ABOUT Guidewire Services PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Acing the Art of Platform-driven Growth: Software Product Engineering Services PEAK Matrix® Assessment 2023

Top Software Product Engineering Services

Software, the largest spending segment in product engineering, continues to grow in relevance as platform-based business models take center stage for enterprises in both product- and services-centric verticals.

This shift toward platforms is leading to the emergence of new dynamics, including:

  • Increased intimacy between business and technology/engineering functions
  • Lower tolerance for technical debt; the need to manage/retire platform-related legacy systems rapidly and effectively is more pronounced
  • The build and maintain mindset is giving way to a focus on ongoing platform evolution

While the new dynamics have exponentially increased the demand for engineering talent, the geopolitical situation in Eastern Europe is worsening the already supply-constrained talent market. Engineering service providers are playing a vital role in this situation and helping their clients with scaled, persistent, and diversified engineering teams.

This research, the fourth edition of Everest Group’s Software Product Engineering PEAK Matrix® assessment, evaluates 33 engineering service providers on the PEAK Matrix® framework for their overall and vertical-specific software product engineering capabilities and market impact and shares insights on enterprise sourcing considerations.

DOWNLOAD THE FULL REPORT Acing the Art of Platform-driven Growth: Software Product Engineering Services PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this PEAK Matrix® assessment, we share:

  • Everest Group’s services PEAK Matrix® evaluation of engineering service providers associated with software product engineering services
  • Categorization and characteristics of Leaders, Major Contenders, and Aspirants
  • Evaluation of service providers across five verticals – Banking, Financial Services and Insurance (BFSI), healthcare, Independent Software Vendors (ISVs), media and entertainment, and retail
  • A summary dashboard assessing market impact and vision and capability of each service provider
  • The key strengths and limitations of each of the 33 software product engineering service providers featured in the assessment

Scope:

  • Services: software product engineering services
  • Geography: global
  • The study is based on RFI responses from service providers, interactions with their software product engineering services leadership, client reference checks, and an ongoing analysis of the engineering services market.

LEARN MORE ABOUT Acing the Art of Platform-driven Growth: Software Product Engineering Services PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

Top Healthcare Customer Experience Platforms

Rapid digitization of healthcare and evolving customer expectations are driving the need for personalized customer experiences across pre-care, care, and post-care interactions. To serve this need, healthcare enterprises are leveraging Customer Experience (CX) platforms to enhance patient and member experiences across multiple interaction touchpoints such as sales and marketing, services management, patient administration, care management, and billing and payments.

In this report, we assess 16 healthcare CX platform providers featured on the Healthcare Customer Experience Platforms PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

DOWNLOAD THE FULL REPORT Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this PEAK Matrix® assessment, we:

  • Assess the market trends for healthcare CX platforms
  • Examine enterprise sourcing considerations, along with the strengths and limitations of each provider

Scope:

  • Industry: healthcare
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading healthcare CX platform providers, client reference checks, and an ongoing analysis of the healthcare customer experience platforms market

LEARN MORE ABOUT Healthcare Customer Experience Platforms PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Managed Detection and Response (MDR) Services PEAK Matrix® Assessment 2023

Top Managed Detection and Response (MDR) Services

The rise in enterprise touchpoints in the form of IoT, SaaS, and cloud have added to the woes of CISOs by significantly increasing the attack surface. To address this challenge, providers have built expertise in Managed Detection and Response (MDR) services, which not only provide telemetry coverage across sources such as cloud, IoT, OT/ICS, SaaS, endpoints, and network, but also allow enterprises to realize RoI faster than when implementing solutions on their own.

Providers are building localized Security Operations Centers (SOCs), hiring specialized talent, developing accelerators for quicker RoI realization, creating vertical-specific use cases to onboard newer logos more seamlessly, and providing converged IT-OT SOC services. Certain providers have carved a niche for themselves within MDR services and built industry-dedicated SOCs for industries such as automotive, manufacturing, and energy & utilities.

In this research, we assess 27 MDR service providers featured on the MDR Services PEAK Matrix® Assessment.

DOWNLOAD THE FULL REPORT Managed Detection and Response (MDR) Services PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this PEAK Matrix® assessment, we:

  • Examine the profiles of 27 MDR service providers globally
  • Study each provider’s strengths and weaknesses
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries and geographies
  • Services: MDR
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MDR service providers, client reference checks, and ongoing analysis of the MDR services market

LEARN MORE ABOUT Managed Detection and Response (MDR) Services PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Claims in Property and Casualty Insurance – Solutions PEAK Matrix® Assessment 2023

Top Digital Claims in Property and Casualty (P&C) Insurance Solutions

Customer expectation for an Amazon-like experience is driving Property and Casualty (P&C) insurers to reevaluate their digital transformation strategies. However, workflow complexities due to multiple intermediaries and legacy systems are resulting in high turnaround time, information leakages, frauds, and, ultimately, a subpar customer experience. To establish a digital-first operating model, insurers initially digitized their sales and distribution operations but soon shifted their focus to low-touch and seamless core operations such as claims management to generate superior efficiency, leverage data and ecosystem insights to identify fraud, and improve the claims ratio by building predictive and preventive capabilities.

In this report, we assess 17 digital claims solution providers featured on the Digital Claims in P&C Insurance Solutions PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

DOWNLOAD THE FULL REPORT Digital Claims in Property and Casualty (P&C) Insurance – Solutions PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report:

This report examines:

  • Examine P&C insurers’ vision to build a zero-touch claims journey and the critical technology components powering this vision
  • Assess 17 leading digital claims solution providers for the P&C insurance industry on Everest Group’s Solutions PEAK Matrix® evaluation framework
  • List the characteristics of Leaders, Major Contenders, and Aspirants
  • Present Everest Group’s take on the strengths and limitations of each provider

Scope

  • Industry: insurance
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, incremental updates sought from the solution providers in 2022, interactions with leading digital claims solution providers, client reference checks, and an ongoing analysis of the digital claims solution market

LEARN MORE ABOUT Digital Claims in Property and Casualty (P&C) Insurance – Solutions PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Application and Digital Services (ADS) in Life and Annuity Insurance – PEAK Matrix® Assessment 2023

Top Application and Digital Services (ADS) in Life and Annuity (L&A) Insurance Providers

Life and Annuities (L&A) insurers are partnering with providers to improve their digital transformation journeys and meet customer expectations by enabling accelerated underwriting, improved sales and distribution, and faster new products’ launch. Macro challenges such as rising inflation and demographic & life expectancy changes are compelling carriers to modernize their legacy technology stack and future-proof their businesses to achieve their cost reduction mandates.

In recent years, insurance carriers have been leveraging emerging technologies such as RPA, AI/ML, and IoT to achieve business-oriented outcomes and improve customer and agent experiences.

In this report, we assess the capabilities of 21 Application and Digital Services (ADS) providers and feature them on Everest Group’s ADS in L&A Insurance PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

DOWNLOAD THE FULL REPORT Application and Digital Services (ADS) in Life and Annuity (L&A) Insurance – PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this report, we:

  • Assess 21 ADS providers in the L&A insurance market on Everest Group’s Products PEAK Matrix® evaluation framework
  • List the characteristics of Leaders, Major Contenders, and Aspirants in the L&A insurance ADS market
  • Examine the ADS providers’ offerings, along with their vision, product capabilities, adoption characteristics across geographies, case studies, partnerships, and investments

Scope:

  • Industry: insurance
  • Geography: global

LEARN MORE ABOUT Application and Digital Services (ADS) in Life and Annuity (L&A) Insurance – PEAK Matrix® Assessment 2023

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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