Category: PEAK Matrix®

Sustainability Enablement Technology Services PEAK Matrix® Assessment 2024

Sustainability Enablement Technology Services

In today’s business environment, sustainability has evolved from a mere buzzword to a vital imperative for enterprises across diverse industries. This shift is driven by escalating concerns over climate change, resource scarcity, and social disparities, compelling businesses to lessen their environmental footprint and actively contribute to societal well-being. To address these challenges, sustainability enablement technology and services have become indispensable tools, providing instrumental solutions to navigate the complexities of sustainability initiatives. These technologies encompass various applications, including renewable energy, supply chain optimization, and waste reduction strategies.

Despite the growing recognition of sustainability’s significance, enterprises face significant hurdles in integrating sustainable practices into their operations. The lack of tangible market proof points, coupled with the ongoing evolution of standards and best practices, presents a formidable challenge to decision-making. Enterprises struggle to identify partners that can meet their immediate sustainability needs while aligning with long-term strategic goals. Successfully navigating this complex landscape requires careful deliberation and informed decision-making. Enterprises must select partners that provide innovative solutions and demonstrate a dedication to sustainability principles and values. By doing so, businesses can effectively navigate sustainability challenges while driving positive environmental and social impact.

Sustainability Enablement Technology Services

What is in this PEAK Matrix® Report

In this report, we explore the current state of the sustainability enablement technology services market, examining the trends and key drivers shaping demand-supply dynamics. The report also provides a detailed analysis of the sustainability-enabling capabilities of 24 providers based on their service focus, key Intellectual Property (IP) / solutions, domain investments, and demonstrated market proof points.


Contents: 

In this report, we:

  • Explore the sustainability enablement technology services market
  • Examine the key factors and technologies shaping the sustainability enablement technology services market
  • Outline our perspective on buyer adoption trends and explore 24 sustainability enablement technology service providers’ capabilities

Scope:

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading sustainability enablement technology service providers, client reference checks, and an ongoing analysis of the sustainability services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Data Observability Technology Provider PEAK Matrix® Assessment 2024

Data Observability Technology Provider

The rising adoption of AI and ML has revolutionized how enterprises use data, elevating its importance to unprecedented levels. Today, data is integrated into every facet of operations to facilitate decision-making and drive innovation, resulting in a substantial increase in data access and consumption. However, the ever-evolving landscape of high-volume data, coupled with intricate interdependencies between platforms, has amplified challenges for data teams. These challenges hinder their visibility into data movement, quality, reliability, and the cost of data operations.

To address these challenges, enterprises are embracing modern data management practices such as data observability. Data observability offers end-to-end visibility of data estates, enabling organizations to proactively identify and diagnose data-related issues while optimizing the underlying data’s overall health.

Data Observability Technology Provider

What is in this PEAK Matrix® Report

In this report, we assess 20 providers featured on the Data Observability Technology Provider PEAK Matrix® 2024. Each profile offers a comprehensive picture of the provider’s key strengths and limitations.

Contents:

In this report, we examine:
 
  • The data observability technology provider landscape
  • Data Observability Technology Provider PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading data observability technology providers, client reference checks, and an ongoing analysis of the data observability market

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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Insurance Intermediaries Services PEAK Matrix® Assessment 2024

Insurance Intermediaries Services

Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. There is a noticeable shift toward prioritizing digitization and adopting advanced technologies to drive change, especially amid the challenging economic landscape and ongoing market consolidation. Additionally, with the emergence of risks associated with climate change and cyber threats, intermediaries are expanding their role beyond traditional risk placement to become strategic advisors. They leverage data-driven insights to offer proactive risk management solutions to clients.

As the insurance intermediary segment adapts to this evolving landscape, there is a growing trend of forging partnerships with providers to optimize costs, access technical capabilities, and tap into talent expertise. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance Intermediaries Services

What is in this PEAK Matrix® Report

In this report, we assess 15 insurance intermediary Business Process Services (BPS) providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The report also examines the global insurance intermediary services market and its provider landscape. The study will assist key stakeholders, such as insurance intermediaries, service providers, and technology providers, to understand the current state of the insurance intermediary BPS market.


Contents: 

This report features 15 insurance intermediary service provider profiles and includes:

  • Providers’ relative positioning on Everest Group’s PEAK Matrix® for insurance intermediary services
  • Providers’ market impact
  • An evaluation of providers’ vision and capabilities across key dimensions

Scope:

  • Industry: insurance intermediary services
  • Geography: global
  • In this report, we only cover vertical-specific insurance intermediary operations and have omitted horizontal business processes, such as Finance and Accounting (F&A), HR, procurement, and contact centers

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

SAP Business Application Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

SAP Business Application Services for Mid-market Enterprises

SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for small and medium-sized businesses (SMBs) to adopt the SAP suite for modernization and consolidation initiatives since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs.

SAP mid-market customers have distinct priorities compared to large clients. Unlike their large counterparts, which have the resources to build complex solutions with extensive customization, the majority of SMBs seek packaged solutions, including preconfigured industry solutions, to transform their processes and experiences. They are cost-efficient and often spend in staggered intervals on multiple short sprints of engagements.

With distinct enterprise demands and evolving SAP offerings, providers are investing in talent initiatives and building differentiated IP assets to assist enterprises in their SAP journey.

SAP Business Application Services for Mid-market Enterprises

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the SAP Business Application Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile comprehensively describes providers’ focus areas, key Intellectual Property (IP) / solutions, and domain investments.


Contents: 

This report features detailed assessments, including strengths and limitations, of 15 providers that focus on SAP business application services.

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Mainframe Services PEAK Matrix® Assessment 2024

Mainframe Services

Mainframe services remain a cornerstone of enterprise IT infrastructure due to their unparalleled capacity to handle massive processing requirements. Known for their robust performance and reliability stemming from their distinct computing architecture, mainframe systems continue to play vital roles in various industries. However, the rapid pace of cloud transformation initiatives has prompted enterprises to reassess their mainframe setups, prioritizing integration and modernization efforts. The scarcity of skilled resources further drives this evaluation process. Enterprises actively seek innovative solutions from partners to facilitate swift application migration, intelligent optimization, and seamless integration into modern hybrid environments. In response, providers are evolving their offerings to meet these demands and provide value-added solutions.

Mainframe Services

What is in this PEAK Matrix® Report

In this report, we assess 17 mainframe Service Providers (SPs) featured on Mainframe Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Examine the market impact, vision, and capabilities of 17 SPs focused on mainframe services
  • Study providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s RFI process for the calendar year 2024, interactions with leading mainframe SPs, client reference checks, and an ongoing analysis of the mainframe services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

People Analytics Platforms PEAK Matrix® Assessment 2024

People Analytics Platforms

In today’s business environment, talent decisions must transcend subjective opinions or gut feelings. Data-driven insights from people analytics platforms empower organizations to make informed talent management decisions. By aggregating people data and generating meaningful insights, these platforms enable business leaders to identify vital moments in employees’ journeys and address pressing workforce-related issues effectively.

The market landscape is rapidly evolving, with specialized people analytics platform providers and Human Capital Management (HCM) systems fulfilling buyer needs. Providers are striving to democratize decision-making by enhancing platform accessibility and integrating data from diverse sources.

People Analytics Platform

What is in this PEAK Matrix® Report

In this report, we evaluate 18 people analytics platform providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while people analytics platform providers will be able to benchmark themselves against each other.


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of people analytics platform providers and their positioning as Leaders, Major Contenders, and Aspirants
  • The people analytics platform market’s competitive landscape
  • Key enterprise sourcing considerations
  • Providers’ strengths and limitations

Scope:

  • All industries and geographies

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024

Enterprise Immersive Experience Services

As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. Despite its early development, enterprises are increasingly recognizing its value and are poised to increase investments in this field. This market is driven by the surging consumer demand for immersive and captivating experiences, presenting numerous opportunities for enterprises across various sectors. The potential applications of immersive technology span diverse areas, such as immersive marketing, enhanced customer experiences, improved employee training, and the facilitation of live virtual events and digital asset trading.

Advances in Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR) technologies are propelling this growth, offering users and enterprises immersive content experiences. The integration of immersive technologies across sectors such as Banking, Financial Services, and Insurance, manufacturing, retail, education, gaming, healthcare, hi-tech, and entertainment is reshaping consumer behaviors and creating new opportunities for engaging experiences. The expanding market is further fueled by rising investment in immersive technology and Web 3.0, indicating a promising future for immersive experience services across industries.

Enterprise Immersive Experience Services

What is in this PEAK Matrix® Report

In this report, we assess 16 immersive experience service providers featured on the Enterprise Immersive Experience Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.


Contents: 

In this report, we:

  • Evaluate 16 leading immersive experience service providers on Everest Group’s PEAK Matrix® evaluation framework
  • Share the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology providers, client reference checks, and an ongoing analysis of the immersive experience services market

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What is the PEAK Matrix®?

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Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products PEAK Matrix® Assessments 2024

Intelligent Document Processing (IDP), Banking-specific IDP, and Insurance-specific IDP Products

Intelligent Document Processing (IDP) products continue to play a vital role in enterprises’ automation technology portfolios. IDP uses AI technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to classify and extract information from structured, semi-structured, and unstructured documents. Advances in generative AI are driving providers to ramp up their IDP capabilities.

The banking and insurance industries have exhibited strong demand for specialized processing capabilities, driven by numerous document-intensive processes and their significant market presence within the overall IDP market. This demand is further propelled by the advanced capabilities, features, and functionalities offered by IDP products. Given the highly regulated nature of these industries, enterprises must collaborate with suitable IDP technology providers to successfully implement IDP.

Intelligent Document Processing 2024

What is in this PEAK Matrix® Report

In this report, we examine 26 leading technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.
 

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In this report, we examine 10 leading IDP banking providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

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What is in this PEAK Matrix® Report

In this report, we examine  10 leading IDP insurance-specific providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.

Contents: 

In this report, we:

  • Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
  • Analyze the technology provider market’s competitive landscape
  • Discuss providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The report focuses on IDP solutions sold on license, regardless of any ongoing business or IT process outsourcing or managed services
  • The report includes leading technology providers in the overall IDP market and providers that focus on banking and insurance-specific IDP market
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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024

Intelligent Process Automation (IPA) Solutions

Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient. Solution providers are swiftly embracing a digital-centric approach known as Intelligent Process Automation (IPA) to address this growing demand. IPA has become a vital tool for businesses to navigate the complexities of the modern market with increased agility and clarity.

Intelligent Process Automation (IPA) Solutions

What is in this PEAK Matrix® Report

In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
  • The IPA solution provider market’s competitive landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
  • IPA services: sourcing IPA services such as consulting, implementation, and maintenance
  • This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Trust and Safety Services PEAK Matrix® Assessment 2024

Trust and Safety Services

The Trust and Safety (T&S) industry has undergone significant changes, driven by the increasing volumes and diversity of content formats, the dynamic regulatory landscape online, and the need for nuanced regional content moderation services. Further, the demand for data annotation and AI support services has increased as enterprises continue to explore the use of generative AI for content creation and moderation.

The T&S landscape has providers across multiple categories – IT/BPO, Contact Center Outsourcing (CCO), and niche/specialist providers. These providers are increasingly becoming strategic enterprise partners and helping them to solve their challenges through augmented offerings, investments, and partnerships. Additionally, they are expanding their delivery landscapes by identifying and investing in talent-rich regions to enable localized operations.

Trust and Safety Services

What is in this PEAK Matrix® Report

In this report, we assess 27 T&S service providers and position them on the Trust and Safety Services PEAK Matrix® as Leaders, Major Contenders, and Aspirants. Each provider profile offers a comprehensive picture of its key strengths and limitations. The study will enable buyers to choose best-fit providers based on their sourcing considerations


Contents: 

In this report, we examine:

  • Everest Group’s PEAK Matrix® evaluation of 27 leading T&S service providers
  • The competitive landscape of the T&S space
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process, interactions with leading T&S service providers, client reference checks, and ongoing analysis of the T&S market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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