Category: PEAK Matrix®

Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023

Operational Technology (OT) Security Products

The convergence of IT and Operational Technology (OT) profoundly impacts the OT security landscape, enhancing operational efficiency while introducing vulnerabilities as traditional OT systems integrate with IT networks. Industries recognize the need to protect operational technology systems from escalating cyber threats, leading to a surge in demand for OT security. High-profile attacks on critical infrastructure drive investment in OT security solutions to ensure the integrity, availability, and resilience of essential operations.

As a result, organizations are increasingly investing in OT security measures, including network security, advanced asset visibility, threat detection, incident response plans, and risk and vulnerability management, to protect critical infrastructure and minimize cyber risks while embracing the benefits of IT/OT convergence. Technology providers are investing in next-generation themes in the OT security landscape, including AI-driven threat detection, integration of behavioral analytics, and robust cloud-based solutions. Supply chain security and collaborative information sharing are also on the rise, strengthening critical infrastructure protection and enhancing OT cybersecurity in the face of evolving threats. Technology providers are actively developing industry-specific OT security solutions for sectors such as energy, manufacturing, and healthcare. These solutions effectively address threats specific to each sector, ensure compliance with industry regulations, and maintain operational continuity. This approach offers a comprehensive and customized solution to safeguard critical infrastructure and industrial control systems. The OT security sector is actively pursuing enhanced capabilities and building a strong partnership ecosystem to combat the escalating cyber threats within OT environments.

Operational Technology

What is in this PEAK Matrix® Report

In this report, we analyze nine global OT security technology providers as featured on the Operational Technology (OT) Security Products PEAK Matrix® Assessment 2023. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we examine:

  • OT security products PEAK Matrix® characteristics 
  • Enterprise sourcing considerations
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading OT security technology providers, client reference checks, and an ongoing analysis of the OT security products market

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Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe

Digital Interactive Experience (IX) Services – Europe

Within Europe, there is a paramount emphasis on crafting experiences that not only meet the expectations of customers and employees but also align with the region’s robust commitment to sustainability and ethical practices. Corporations recognize that a focus on sustainability not only enhances their brand but also resonates with the growing eco-conscious European consumer base.

This emphasis on sustainability-led experiences extends beyond the corporate domain, reflecting the broader values of European society. It goes beyond the provision of quality products and services, emphasizing the necessity to ensure these offerings are in harmony with environmental and social responsibility. The escalating demand for experience services among enterprises is propelled by the strategic leverage of emerging technologies and a compelling sustainability-driven narrative. This underscores the convergence of technology and sustainable practices within the business landscape.

Consequently, experience design has ascended as a pivotal force shaping the trajectory of European enterprises. It reinforces their steadfast commitment to responsible and impactful business practices, highlighting their instrumental role in advancing sustainable development in the region.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this research, we present an assessment of 21 service providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment – Europe 2023, a comprehensive matrix that evaluates and categorizes service providers in terms of their capabilities in the space. 
 

In this report, we:

  • Assess 21 leading European digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: Europe
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Talent Readiness for Next-generation IT Services

Amid the rapidly evolving technology landscape, enterprises face a primary challenge: the shortage of talent equipped with next-generation skills as they advance in their digital transformation endeavors. This challenge is further exacerbated by the shortening half-lives of skills and higher attrition rate in emerging skills within organizations. To address this challenge, enterprises are seeking IT service providers that have implemented robust talent development and management strategies. These strategies strive to acquire, nurture, and sustain a high-quality, productive, multi-skilled, and diverse workforce to meet evolving talent needs.

IT service providers are responding by investing in in-house talent development to gain a competitive edge and enhance their talent value proposition. Beyond traditional methods, they are exploring multiple innovative methods and incorporating themes related to the future of work in their talent development and management strategies. The goal is to develop and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills.

Next-generation IT Services

What is in this PEAK Matrix® Report

In this report, we assess 26 IT service providers featured on the Talent Readiness for Next-Generation IT Services PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we:

  • Evaluate 26 IT service providers featured on Everest Group’s Talent Readiness for Next-generation IT Services PEAK Matrix®
  • Present the characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective
  • Analyze providers’ key strengths and limitationsr 

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the IT services market

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LEARN MORE ABOUT Top Service Providers

MedTech Operations PEAK Matrix® Assessment 2023

MedTech Operations

As the global MedTech industry gradually recovers from the disruption caused by COVID-19, it confronts various new challenges, including changing consumer preferences, staffing shortages, supply chain disruptions due to geopolitical tensions, and evolving regulatory frameworks and standards across different markets. Additionally, the surge in interest in generative AI and advanced technologies, such as wearables, digital therapeutics, and medical robots, is compelling providers to expand their digital portfolio.

To effectively address the evolving enterprise needs, providers are adopting a personalized approach and revamping their offerings across the MedTech operations value chain. They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment. These investments aim to keep pace with the rapidly evolving needs of the market.

MedTech Operations

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the MedTech Operations PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

This report features 15 BPS provider profiles and includes:

  • Everest Group’s PEAK Matrix® for MedTech Operations
  • Providers’ key strengths and limitations

Scope

  • Industry: life sciences Business Process Services (BPS)
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading MedTech BPS providers, client reference checks, and an ongoing analysis of the MedTech BPS market

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Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023

Revenue Cycle Management (RCM) Platforms

Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Healthcare organizations are increasingly evaluating RCM platform providers based on the functionalities, features, and technical support they provide. Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Revenue Cycle Management

What is in this PEAK Matrix® Report

In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®. The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition.
 

In this report, we:

  • Evaluate market trends for RCM platforms
  • Assess 20 RCM platform providers on capability- and market success-related parameters
  • Analyze enterprise sourcing considerations, highlighting the strengths and limitations of each RCM platform provider 

Scope

  • Industry: healthcare
  • Geography: US
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading RCM platform providers, client reference checks, and an ongoing analysis of the RCM platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Low-code Application Development Platforms PEAK Matrix® Assessment 2023

Low-code Application Development Platforms

As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense competition among platform providers, resulting in a wide range of specialized low-code tools to meet diverse requirements. Low-code technology has firmly integrated into modern application development strategies, enabling organizations to quickly adapt to evolving digital landscapes and customer demands.

Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations. This strategic expansion coincides with the rise of industry-specific low-code solutions tailored to sectors such as healthcare, finance, and insurance. These solutions feature pre-built templates, industry-specific connectors, and compliance features for simplified adoption. Low-code’s future is marked by accelerated growth, driven by the transformative potential of generative AI, poised to streamline, optimize, and revolutionize the application development process.

Low-code Application Development Platforms

What is in this PEAK Matrix® Report

In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

In this report, we feature 24 low-code technology provider profiles and include:

  • A summary dashboard – assessment of market impact and vision and capability
  • Platform providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading low-code application development platforms, client reference checks, and an ongoing analysis of the low-code application development services market

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What is the PEAK Matrix®?

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Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023

Data and Analytics (D&A) Services for Mid-market Enterprises

Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI. In an ever-evolving market landscape, these enterprises are keen on achieving excellence and fostering innovation when selecting a provider. In their pursuit, mid-market enterprises are seeking partners that prioritize building strong relationships, cost-efficiency, agility, nimbleness, and a steadfast commitment to delivering tangible business impact and Return on Investment (RoI) at every stage of their transformation journey. Providers equipped with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through the dynamic D&A landscape.

Data and Analytics (D&A) Services

What is in this PEAK Matrix® Report

In this report, we assess 29 providers featured on the D&A services for mid-market enterprises PEAK Matrix® 2023. Each profile offers a comprehensive assessment of the provider’s strengths and limitations, empowering mid-market enterprises to make informed decisions as they navigate the ever-evolving D&A landscape.
 

In this report, we deliver:

  • The D&A service providers landscape for mid-market enterprises
  • D&A services for mid-market enterprises PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with D&A service providers, client reference checks, and an ongoing analysis of the D&A services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Process Orchestration Products PEAK Matrix® Assessment 2023 – Update

Process Orchestration Products

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success.

Process Orchestration

What is in this PEAK Matrix® Report

In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.
 

In this report, we deliver:

  • Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants
  • An overview of process orchestration products and different applications
  • The competitive landscape of the process orchestration technology provider market
  • Key process orchestration technology trends
  • Providers’ key strengths and limitations

Scope

  • Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America

Digital Interactive Experience (IX) Services – North America

In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience as a mere luxury; it has become an imperative. North American consumers are demanding top-notch services and craving seamless, personalized, and ethically conscious interactions with enterprises.

In parallel, businesses are recognizing that, in their quest to attract and retain top talent, creating a thoughtfully designed employee experience across the interaction touchpoints of the employee lifecycle has become vital. Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth.

As the narrative evolves, North American society is prioritizing sustainability and ethical business practices. In summary, experience design, bolstered by investments in cutting-edge technologies, is not just a trend but a fundamental driver for business growth and social responsibility in North America. It profoundly shapes the future and impact of enterprises in the region, aligning their operations with the values and aspirations of a rapidly changing market.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this report, we assess 26 providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America, a comprehensive matrix that evaluates and categorizes providers on their capabilities and market impact.
 

In this report, we:

  • Assess 26 leading North American digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Cloud Security Services PEAK Matrix® Assessment 2023

Cloud Security Services 

The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. The need for effective cloud security solutions has intensified due to the expansion of cloud infrastructure, which has led to larger attack surfaces, rising cyber threats, complexities in posture management, and frequently changing regional cloud governance and security policies.

In response to stricter data protection regulations, enterprises face growing pressure to comply with data privacy laws and address increasing cybersecurity threats. The post-pandemic landscape, characterized by remote work and security vulnerabilities, has intensified cyber risks. Enterprises are prioritizing cloud security services to offer comprehensive end-to-end protection across complex hybrid multi-cloud systems. Cloud security providers are expanding their capabilities to meet these demands, emphasizing a platform-driven approach with next-generation features such as DevSecOps, automation, and zero trust. Collaborative efforts with cloud-native and third-party security providers are vital to provide sophisticated, adaptable, and globally compliant cloud security services.

Cloud Security Services

What is in this PEAK Matrix® Report

In this report, we assess 18 global cloud security providers featured on the Cloud Security Services PEAK Matrix® Assessment 2023. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we deliver:

  • Cloud Security Services PEAK Matrix characteristics
  • Enterprise sourcing considerations
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • Services: cloud security
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading cloud security providers, client reference checks, and an ongoing analysis of the cloud security services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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