Category: PEAK Matrix®

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – EMEA and Global RPO Services

Top Global RPO Services

After experiencing a severe contraction in 2020, providers saw a sharp jump in Recruitment Process Outsourcing (RPO) demand in 2021 in the wake of the Great Resignation. As enterprises struggled to hire talent, providers stepped in with their expertise to augment talent acquisition activities for clients of all sizes and across industries.

DOWNLOAD THE FULL Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA

The report analyzes the performance of 37 RPO service providers and includes:

  • The RPO service provider landscape
  • The RPO PEAK Matrix® 2022 – global and EMEA
    • Classification of the providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Eight providers as the 2022 Star Performers, based on the YoY movement of providers on the PEAK Matrix
  • Everest Group’s analysis of the providers
    • Providers’ overall RPO capability is assessed by evaluating them along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision and strategy

What is in this PEAK Matrix® Report:

This report examines the dynamics of the global and EMEA RPO service provider landscape and the impact that providers created in 2021. The study will assist key stakeholders – providers, buyers, and technology providers – in understanding the current state of the global RPO services provider market.

LEARN MORE ABOUT Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2022 – Global and EMEA

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Trust & Safety Services Category Overview
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Trust & Safety Services Category Overview

Increasing Regulatory Oversight is Driving Pressure on Content Moderation
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Increasing Regulatory Oversight is Driving Pressure on Content Moderation

Why Enterprises Outsource Trust & Safety Activities
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Why Enterprises Outsource Trust & Safety Activities

Social Media
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Safeguarding Social Media: How Effective Content Moderation Can Help Clean Up the Internet

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

European Cloud Services PEAK Matrix® Assessment 2022 – Europe

Top European Cloud Services

The COVID-19 pandemic has expedited the pace of digital transformation and increased cloud adoption among European enterprises. Enterprises expect services beyond the cloud, characterized by aspects such as customer experience-centric design, business-led transformation, and code-based infrastructure. Cloud sustainability and data sovereignty are emerging as key decision-making criteria for European enterprises for partner selection. Enterprises prefer service providers with comprehensive hybrid cloud solutions portfolios and delivery capabilities characterized by a strong regional presence in Europe. They are looking for partners to assist them in their end-to-end cloud adoption journeys across cloud consulting, infrastructure design/build, modernization, private cloud hosting, cloud operations, and cloud security services.
 

European Cloud Services: What is the Scope?

  • All industries in Europe 
  • The assessment is based on Everest Group’s annual RFI process considering investments made through November 2021, interactions with leading cloud service providers, client reference checks, and an ongoing analysis of the cloud services market

What is in this PEAK Matrix® Report:

In this research, we present detailed assessments of 28 service providers featured on Everest Group’s Cloud Services PEAK Matrix® – Europe and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

LEARN MORE ABOUT European Cloud Services

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Cloud
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Why Companies Are Considering Small Tech Firms for Cloud Services

The Growing Need for Cloud Management Platforms
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The Growing Need for Cloud Management Platforms

Cloud Management Platforms Trailblazers
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Cloud Management Platforms Trailblazers

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Market Insights™

Next Generation IT Talent

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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Trust and Safety – Content Moderation Services PEAK Matrix® Assessment 2022

Top Trust and Safety – Content Moderation Services 

Trust and safety services continue to remain a priority for enterprises across industries. Though initially, the scope of content moderation was limited to social media, today, any enterprise with an online presence will find use cases on content moderation and other trust and safety services. While automation accounts for a majority of content moderation decision-making, the importance and criticality of human or manual moderation cannot be overstated.

Multiple factors continue to drive the use cases and adoption of trust and safety services, including the increasing accessibility of the internet to a larger and more diverse population and greater interest from governments in the integrity of online platforms.

DOWNLOAD THE FULL Trust and Safety – Content Moderation ServiceS PEAK Matrix® Assessment 2022 REPORT

The Trust and Safety – Content Moderation Services scope includes:
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for  2021, interactions with leading trust and safety BPS providers, client reference checks, and an ongoing analysis of the trust and safety market

What is in this PEAK Matrix® Report:

In this research, we assess 18 providers on the Trust and Safety – Content Moderation Services PEAK Matrix® and position them as Leaders, Major Contenders, and Aspirants based on their vision and capability and market impact.

LEARN MORE ABOUT Trust and Safety – Content Moderation Services

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Trust & Safety Services Category Overview
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Trust & Safety Services Category Overview

Increasing Regulatory Oversight is Driving Pressure on Content Moderation
Market Insights™

Increasing Regulatory Oversight is Driving Pressure on Content Moderation

Why Enterprises Outsource Trust & Safety Activities
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Why Enterprises Outsource Trust & Safety Activities

Social Media
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Safeguarding Social Media: How Effective Content Moderation Can Help Clean Up the Internet

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-class Solutions

Digital Product Engineering Services PEAK Matrix® Assessment 2022: Bridging the Chasm between the Physical and Digital Worlds

Top Digital Product Engineering Services

Technology has become crucial to both product engineering and the delivery of high-quality customer experiences amid cutthroat competition among industries. To cater to customer needs and develop connected, smart, and autonomous products, enterprises are investing in next-generation digital technologies such as Artificial Intelligence (AI) / Machine Learning (ML), Augmented Reality (AR) / Virtual Reality (VR), 5G, blockchain, Internet of Things (IoT), and cybersecurity. However, the rapid pace of innovation, unavailability of digital talent at scale, and the need to stay ahead of market trends necessitate a compelling partnership ecosystem that can accelerate enterprises’ time-to-market.

To address this growing demand, engineering service providers are enhancing their capabilities and offerings to unlock the potential of data from connected products, integrate multiple technologies for a better user experience, and engineer technologically sound digital products.

DOWNLOAD THE FULL REPORT Digital Product Engineering Services PEAK Matrix® Assessment 2022

Digital Product Engineering Services: What is the Scope?

  • Industry: ER&D / Engineering services
  • Geography: global
  • This study is based on RFI responses from service providers, interactions with their digital product engineering leadership, client reference checks, and an ongoing analysis of the engineering services market

What is in this PEAK Matrix® Report:

This research, the first edition of Everest Group’s Digital Product Engineering Services PEAK Matrix® Assessment, evaluates 30 engineering service providers based on the PEAK Matrix framework. The report assesses the relative positioning of the providers and focuses on their key strengths and limitations with regard to enterprise sourcing considerations.

LEARN MORE ABOUT Digital Product Engineering Services

Our Thinking

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Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office
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Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations
Market Insights™

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations

Comparing Traditional and Augmented Data Management Models
Market Insights™

Comparing Traditional and Augmented Data Management Models

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-class Solutions

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2022

Top Multi-Process Human Resources Outsourcing Services Vendors

The global Multi-process Human Resources Outsourcing (MPHRO) market recovered from the pandemic-induced disruption and experienced a growth resurge in 2021. It is likely to continue to grow due to enterprises’ increased digital transformation initiatives, the need to support hybrid working models, and a focus on the overall experience, in addition to traditional outsourcing drivers such as the need for cost-takeout initiatives, transaction volume management, and domain expertise.

Buyers are looking for more end-to-end HRO deals, which include talent acquisition and development, keeping employee experience at the core. Providers are bringing in next-generation technologies, automation, and analytics, as well as an experience layer to their products to provide a seamless and integrated user experience.

DOWNLOAD THE FULL REPORT Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2022

The Multi-process Human Resources Outsourcing (MPHRO) Services scope:

  • MPHRO deals in which a minimum of three HR processes are included
  • Deals in which the buyer employee size is 1,000 or more
  • All geographies and industries

What is in this PEAK Matrix® Report:

In this report, we analyze 19 providers on the Everest Group PEAK Matrix® for MPHRO Services and categorize them as Leaders, Major Contenders, and Aspirants. The research will help providers benchmark their capabilities against competitors, while buyers or potential buyers will be able to evaluate the different providers based on their sourcing needs.

LEARN MORE ABOUT Multi-Process Human Resources Outsourcing

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COVID to Drive a Decline in the HRO Price Trend Index
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COVID to Drive a Decline in the HRO Price Trend Index

Price Trends in Human Resources Outsourcing
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Price Trends in Human Resources Outsourcing

Substantial Change as HR Becomes Data Driven and Employee-Oriented
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Preparing for the Future – COVID-19 Implications for the HR function

Substantial Change as HR Becomes Data Driven and Employee-Oriented
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Substantial Change as HR Becomes Data Driven and Employee-Oriented

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Global Locations State of the Market Report 2022: Talent Drives Global Location Strategies | Locations PEAK Matrix®

Global Location Strategies Driven by Talent

The global services market witnessed an increase in activity in 2021, and 2022 looks positive from a growth perspective. Offshoring/nearshoring has seen an uptick as enterprises embark on a road to recovery post the pandemic.

Across the globe, Asia Pacific continues to dominate the global services space as major tier-1 Indian cities maintain their Leader positions, and the Philippines continues to remain a Leader for contact center and transactional BPS work. China is primarily leveraged for digital functions around cloud, cybersecurity, analytics, and engineering/R&D services, and EMEA, Poland, and Ireland continue to be locations of choice for IT-BP delivery. Within the Americas, Canada continues to witness growth in terms of new centers setups and capabilities development to serve the North American market at a moderate cost arbitrage over the leading US markets. Colombia is a Leader for transactional BPS delivery, and Mexico and Argentina continue to maintain Major Contender positions for most functions.

The Global Locations State of the Market Report 2022 describes the global services locations landscape and examines location-related developments and trends to design a best-fit locations portfolio strategy.

DOWNLOAD THE Global Locations State of the Market Report 2022: Talent Drives Global Location Strategies | Locations PEAK Matrix®

The Scope of the Global Locations State of the Market Report 2022: Talent Drives Global Location Strategies, includes:
  • Key trends shaping the global services landscape
  • Risk watch
  • Locations PEAK Matrix®: features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process)

What is in this PEAK Matrix® Report:

This report presents insights into market size and growth, global services exports by region and country, locations activity by region and country, and trends affecting global locations (changes in the investment environment, key developments globally, and changes in the exposure to various risks).

LEARN MORE ABOUT Global Location Strategies State of the Market Report 2022

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GBS Leadership Exchange: “More is Better”

Enterprises Are Re-evaluating Their Locations Strategies
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Enterprises Are Re-evaluating Their Locations Strategies

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Africa: On the Frontier of IT-BP Services Delivery

Global Services Market Location Maturity & Source Locations
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Global Services Market Location Maturity & Source Locations

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Locations

Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022

Top Intelligent Process Automation (IPA) Solution Providers

It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. Manual operations pose numerous challenges, and, hence, organizations are shifting to digital, automated, and intelligent business processes. Digital technologies, including intelligent automation, are becoming ubiquitous. In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives.

Providers recognize the evolving demand themes and are pivoting quickly to a digital-powered model to provide the desired benefits to their clients. One of the most powerful digital levers enabling this transformation is Intelligent Process Automation (IPA). Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation.

DOWNLOAD THE FULL REPORT Intelligent Process Automation (IPA) – Solution Provider Landscape with PEAK Matrix® Assessment 2022

Intelligent Process Automation (IPA) Solution Providers: What is the Scope?

  • Intelligent Process Automation solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
  • IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance
  • This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
  • All industries and geographies

What is in this PEAK Matrix® Report:

In this report, we study 28 Intelligent Process Automation solutions providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. The research will help buyers select right-fit providers for their needs and enable providers to benchmark themselves against each other.

LEARN MORE ABOUT Intelligent Process Automation (IPA) – Solution Provider Landscape 

Our Thinking

5 Advanced Analytics and AI Market Trends
Market Insights™

5 Advanced Analytics and AI Market Trends

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office
Market Insights™

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations
Market Insights™

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations

Comparing Traditional and Augmented Data Management Models
Market Insights™

Comparing Traditional and Augmented Data Management Models

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT TOP SERVICE PROVIDERS

Best Low Code Development Platforms PEAK Matrix® Assessment 2022

Best Low Code Development Platforms

Low-code application development platforms are narrowing the gap between continuous business needs and the IT function’s limited bandwidth, especially after the pandemic. However, the industry faces an acute talent shortage, and there is a need to improve developer productivity. A subsequent rise in talent costs is also compelling organizations to cater to application development requirements internally, wherever possible, rather than looking out in the market.

Enterprises have just started using low-code solutions and successful adoption depends on selecting the right provider and platform for their needs, keeping in mind the trade-off between the cost and accompanying benefits.

Best Low Code Development Platforms: What is the Scope?

  • The assessment is based on Everest Group’s RFI process, interactions with leading low-code platform providers, client reference checks, and ongoing analysis of the low code development platform market
  • The assessment includes all industries and geographies

What is in this PEAK Matrix® Report:

This research presents detailed assessments of 14 platform providers featured on the Low-code Application Development Solutions PEAK Matrix® and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

LEARN MORE ABOUT LOW-CODE APPLICATION DEVELOPMENT PLATFORMS

Our Thinking

5 Advanced Analytics and AI Market Trends
Market Insights™

5 Advanced Analytics and AI Market Trends

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office
Market Insights™

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations
Market Insights™

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations

Comparing Traditional and Augmented Data Management Models
Market Insights™

Comparing Traditional and Augmented Data Management Models

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT TOP SERVICE PROVIDERS

Oracle Cloud Application Services PEAK Matrix® Assessment 2022 – Global

Top Oracle Cloud Application Services Providers

Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using ERP and SCM modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions.
  

DOWNLOAD THE FULL REPORT OCA SERVICES PEAK MATRIX® ASSESSMENT 2022 – GLOBAL

OCA Services: What is the Scope?

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and ongoing analysis of the OCA services market
  • The assessment includes all  industries and geographies

What is in this PEAK Matrix® Report:

This research provides a detailed assessment of 15 providers featured on the Oracle Cloud Application Services PEAK Matrix® Assessment 2022 – Global and categorizes them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.

 

LEARN MORE ABOUT OCA SERVICES

Our Thinking

5 Advanced Analytics and AI Market Trends
Market Insights™

5 Advanced Analytics and AI Market Trends

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office
Market Insights™

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations
Market Insights™

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations

Comparing Traditional and Augmented Data Management Models
Market Insights™

Comparing Traditional and Augmented Data Management Models

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT TOP SERVICE PROVIDERS

Artificial Intelligence Service Providers PEAK Matrix® Assessment 2022

Top Artificial Intelligence Service Providers

Artificial Intelligence (AI) has become a crucial component in enterprises’ digital transformation journeys. In the past few years, enterprises have started adopting AI at a faster pace for better resilience, cost-effectiveness, and employee productivity. They also understand the importance of explainable and responsible AI adoption to create an inclusive, fair, and bias-free process.

To achieve these objectives, enterprises are reaching out to providers to help them navigate through their talent, capability, and data management challenges, while also ensuring a customer-sensitive and conscious AI adoption approach. Consequently, providers are increasing their investments to assist enterprises in gaining value from their AI initiatives.

DOWNLOAD THE FULL REPORT Artificial Intelligence (AI) Services PEAK Matrix® Assessment

Artificial Intelligence Service Providers: What is the Scope?

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading AI service providers, client reference checks, and an ongoing analysis of the AI services market

What is in this PEAK Matrix® Report:

In this research, we provide detailed profiles and assessments of 20 IT service providers featured on Everest Group’s AI Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

LEARN MORE ABOUT Artificial Intelligence Service Providers

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Evolution and Characteristics of AIoT

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5 Advanced Analytics and AI Market Trends

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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