Category: PEAK Matrix®

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth.

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

What is in this PEAK Matrix® Report

Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies.

Scope:  

  • Industry: RCPG
  • Geography: global
  • Services: DAAI
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market

Contents:  

This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry.

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Lending Services Operations PEAK Matrix® Assessment 2024

Lending Services Operations PEAK Matrix® Assessment

The lending services operations market has experienced significant turmoil in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. Consequently, providers are continuously innovating to meet local requirements and maintain a competitive edge.

Consumer demand is shifting toward younger, digitally savvy borrowers prioritizing experience and convenience over cost. To serve this evolving demographic, service providers are differentiating themselves by leveraging their partnership ecosystems and recent acquisitions to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and tools are helping streamline the end-to-end lending life cycle and improve the overall customer experience.

Lending Services

What is in this PEAK Matrix® Report

In this report, we examine the lending services operations market and its provider landscape. The report assesses 30 providers and positions them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants. Each profile comprehensively describes the provider’s vision, delivery capabilities, market success, and key strengths and limitations. The study will assist key stakeholders, such as banks, lenders, financial institutions, service providers, and technology providers, to understand the the lending operations service provider market’s current state.

Scope:  

  • Industry: banking and financial services
  • Geography: global
  • In this report, we study vertical-specific lending operations. We have not covered horizontal business processes such as finance and accounting, human resources, procurement, and contact center

Contents:  

This report features 30 lending services operations service provider profiles and includes:

  • Each provider’s relative positioning on Everest Group’s PEAK Matrix® for lending services operations
  • Providers’ market impact, vision, and capability assessment across key dimensions
  • Sourcing considerations for enterprises

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Transformation Consulting Services PEAK Matrix® Assessment 2024 – North America

Digital Transformation Consulting Services PEAK Matrix® Assessment

North American enterprises are investing heavily in customer experience, process and cost optimization, growth, and sustainability. Historically, enterprises have received subdued returns from digital transformation initiatives, leading to a growing reliance on consulting services to ensure a clear vision and strategy. As demand for technology-driven transformation rises, enterprises are seeking service providers that offer more than traditional consulting – those that can outline a digital roadmap and drive innovation with real value.

Digital Transformation Consulting Services

What is in this PEAK Matrix® Report

In this report, we assess 18 service providers featured on the Digital Transformation Consulting Services PEAK Matrix® for North America, a comprehensive matrix that evaluates and categorizes providers as per their capabilities.

The assessment is based on Everest Group’s annual Request for Information (RFI) process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital consulting services market.

Scope:  

  • Geography: North America
  • All industries

Contents:  

In this report, we:

  • Evaluate 18 digital transformation consulting service providers featured on Everest Group’s Digital Transformation Consulting Services PEAK Matrix® for North America
  • Present the characteristics of Leaders, Major Contenders, and Aspirants in the digital transformation consulting services landscape
  • Analyze providers’ key strengths and limitations based on their ability to outline digital vision, roadmap, and drive innovation with real value realization

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Capital Markets IT Services PEAK Matrix® Assessment 2024

Capital Markets IT Services PEAK Matrix® Assessment

The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Firms are streamlining operations by automating processes, integrating new technologies, and outsourcing non-core activities such as IT management and back-office functions.

There is a significant shift toward emerging technologies. Enterprises leverage AI and Machine Learning (ML) for predictive analytics, automated trading, and personalized financial advice. Blockchain is vital to improve transaction transparency, reduce fraud, and accelerate processing times.

Regulatory compliance is becoming stricter, compelling firms to adopt agile compliance strategies. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations. Additionally, cybersecurity has become vital, requiring firms to implement robust measures to protect sensitive data and secure digital transactions.

Capital Markets IT Services

What is in this PEAK Matrix® Report

In this report, we analyze 27 capital markets IT service providers featured on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Scope: 
 

  • Industry: Banking and Financial Services (BFS)
  • Geography: global
  • This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading technology and IT services providers, client reference checks, and an ongoing analysis of the capital markets IT services market

Contents:  

  • Examine key trends in the capital markets IT services industry
  • Classify 27 capital markets IT service providers as Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Discuss the IT service providers’ competitive landscape for capital markets IT services in BFS
  • Assess providers’ key strengths and limitations

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – Americas

Customer Experience Management (CXM) Services PEAK Matrix® Assessment

The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers. Businesses are accelerating their digital transformation journeys. In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers.

To drive innovation and implementation in digital CX, including gen AI adoption, providers have established Centers of Excellence (CoEs). These centers deploy gen AI solutions, such as knowledge-as-a-service, learner co-pilots, QA&QC co-pilots, conversational AI chatbots, and agent-assist tools. Moreover, most providers are forging strategic partnerships with hyperscalers and AI startups to enhance their gen AI capabilities and expand their service offerings.

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What is in this PEAK Matrix® Report

In this report, we analyze 43 CXM service providers’ capabilities across industries in the Americas. Each profile examines the provider’s service focus, key IP and solutions, domain investments, and case studies.

Scope: 
 

  • Industry: all
  • Geography: Americas
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading CXM service providers, client reference checks, and an ongoing analysis of the CXM services market
  • Examines the CXM market in the Americas
  • Assesses providers’ key strengths and limitations
  • Evaluates enterprise sourcing considerations

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Commerce Services PEAK Matrix® Assessment 2024

Digital Commerce Services PEAK Matrix® Assessment

The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences. The increasing composable commerce adoption enables businesses to customize their solutions with best-of-breed tools, offering flexibility and scalability. Additionally, the B2B commerce market is growing rapidly, reflecting a significant shift toward digital transactions and solutions among businesses.

Enterprises must understand these trends and dynamics to optimize their digital commerce strategies and maintain a competitive edge. In this environment, digital commerce service providers facilitate the smooth integration of diverse technology platforms, enhance operational efficiency, and aid business growth.

Digital Commerce Service

What is in this PEAK Matrix® Report

In this report, we analyze 29 digital commerce service providers’ capabilities.

Contents:

In this report, we 

  • Assess 29 digital commerce service providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations
Scope: 
 
  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital commerce service providers, client reference checks, and an ongoing analysis of the digital commerce services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024

Digital Interaction Intelligence Products PEAK Matrix® Assessment

Digital Interaction Intelligence (DII) improves operational efficiencies, enhances employee experiences, boosts workforce productivity, and accelerates organizations’ digital transformation journeys. It is a fact-based, technology-driven approach to understanding user interactions, which is gaining traction in various industries across geographies. In response, technology providers are enhancing their product capabilities, features, and functionalities. Enterprises must diligently select the right-fit DII technology providers that suit their needs.

Digital Interaction Intelligence Products PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we examine 19 DII technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The report also includes a competitive landscape, market share analysis, technology providers’ key strengths and limitations, and insights into DII advances. It will help enterprises select the right-fit technology provider for their needs and enable providers to benchmark themselves against competition.

Contents:

In this report, we 

  • Assess 19 DII technology providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Examine the DII technology provider market landscape
  • Analyze key DII technology trends
  • Compare providers’ key strengths and limitations

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Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® Assessment 

Mid-market life sciences enterprises are increasingly transforming digitally to remain agile and resilient amid global uncertainties. They face unique challenges that differ from those of larger counterparts, necessitating sourcing needs such as client intimacy, agility, and cost-effective innovations to remain competitive. Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and innovative solutions, capitalizing on the growing mid-market demand. Providers are investing in talent development and expanding their portfolios with comprehensive end-to-end solutions and bundled offerings. This approach delivers operational and cost efficiency, helping mid-market enterprises thrive in an increasingly digital landscape.

Life Sciences Digital Services for Mid-market Enterprises

What is in this PEAK Matrix® Report

In this report, we assess 26 providers featured on the Life Sciences Digital Services for Mid-market Enterprises PEAK Matrix® 2024. Each profile offers a comprehensive overview of the provider’s service focus, key intellectual property / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Contents:

In this report, we 

  • Life sciences digital services market trends
  • Providers’ capabilities, market success-related dimensions, and key strengths and limitations
Scope:
  
  • Industry: life sciences (biopharmaceutical, medical devices, and others, including contract research organizations)
  • Service: digital services
  • Geography: global

LIFE SCIENCES DIGITAL SERVICES FOR MID-MARKET ENTERPRISES PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

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AWS Services Specialists PEAK Matrix® Assessment 2024

AWS Services Specialists PEAK Matrix® Assessment 

With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. Notably, many enterprises across industries are leveraging Amazon Web Services (AWS), especially where data can drive differentiation.

This preference has created the demand for AWS specialists, which can help enterprises navigate the landscape of AWS offerings, seamlessly weaving them into tailored solutions that unlock business value. These specialists are gradually becoming a key part of large cloud engagements with other technology vendors and major global system integrators due to their unique value propositions and focused expertise.

AWS Services Specialist PEAK 2024

What is in this PEAK Matrix® Report

In this report, we assess 14 AWS service providers featured in the AWS Services Specialists PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Contents:

In this report, we 

  • Examine the market impact and vision and capabilities of 14 service providers specializing in AWS services
  • Assess the providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations
Scope:
  
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading specialist cloud service providers, client reference checks, and ongoing analysis of the cloud services market

AWS SERVICES SPECIALISTS PEAK MATRIX® ASSESSMENT 2024

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2024 – North America, EMEA, and Asia Pacific

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific

As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Amid volatile market conditions in 2023, enterprises looked for flexibility, adaptability, and scalability from their RPO providers. Regional domain expertise, augmented by technology and a consultative approach, was key to delivering maximum value.

Recruitment Process Outsourcing (RPO) Services PEAK Matrix RPOEMEARecruitment Process Outsourcing

What is in this PEAK Matrix® Report

In this report, we examine the RPO provider landscape and assess over 50 providers featured in Everest Group’s RPO Services PEAK Matrix® Assessment 2024 – North America, EMEA, and Asia Pacific. The research will enable buyers to select best-fit providers for their needs and allow providers to benchmark themselves against the competition.

Contents:

In this report, we: 

  • Examine the RPO provider landscape
  • Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Assess the providers’ RPO capabilities across market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy
Scope:
  
  • All industries and North America, EMEA, and Asia Pacific
  • This report includes third-party RPO deals, excluding shared services or global business services
  • The assessment examines over 6,400 multi-process RPO deals as of 2023, each involving a minimum of two recruitment processes

RECRUITMENT PROCESS OUTSOURCING (RPO) SERVICES PEAK MATRIX® ASSESSMENT 2024 – NORTH AMERICA, EMEA, AND ASIA PACIFIC

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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