Tag: healthcare

Patient Engagement Platforms PEAK Matrix® Assessment 2023

Patient Engagement Platforms 

In the current healthcare landscape, patient engagement platforms play a vital role. They serve as a crucial link between patients and healthcare providers, promoting proactive healthcare management. As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. This not only enhances the patient experience and satisfaction but also plays a vital role in optimizing healthcare resources and improving outcomes. Furthermore, within a rapidly evolving digital health ecosystem, patient engagement platforms are essential in ensuring compliance with regulatory requirements and data security, contributing to healthcare businesses’ overall efficiency and success.

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What is in this PEAK Matrix® Report

In this report, we assess 19 patient engagement platform providers featured on the Patient Engagement Platforms PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

In this report, we:

  • Assess the market trends for patient engagement platforms
  • Examine enterprise sourcing considerations
  • Study providers’ key strengths and limitations


  • Industry: healthcare
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading patient engagement platform providers, client reference checks, and an ongoing analysis of the patient engagement platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Insights on Challenges and Opportunities from Oracle CloudWorld and the Oracle Health Conference | Blog

At last week’s Oracle CloudWorld and the Oracle Health Conference in Las Vegas, the company presented its new positioning, which includes leveraging its broad portfolio, making the next move in healthcare, and delivering lower-cost cloud technology. However, Oracle faces challenges such as not dominating any market, opaque pricing strategies, and the loss of competitive edge to a healthcare rival. Read insights from our analyst who attended these events about the company’s path forward.  

Company leaders presented their vision for Oracle’s future, which is focused on the following three important areas:

  • Breadth and depth of offerings – The company offers a full portfolio in cloud, Generative Artificial Intelligence (GAI), Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Experience (CX), Enterprise Data Management (EDM) and healthcare to name a few
  • Big bang positioning in healthcare – With its acquisition of Cerner, Oracle is placing a huge growth bet in this segment, like all tech players. The company talked about new opportunities in this area at the Oracle Health Conference
  • Better cloud economics – While industry analysts previously called Oracle out for elasticity, security, and performance issues, it has moved to best-in-class in these areas

Let’s explore each of the elements of their strategy and the challenges they present:

  1. Master of none: There’s no doubt about Oracle’s breadth and depth of coverage. Oracle has credible offerings for each area it competes with AWS, Salesforce, or Microsoft, whose market messaging in certain instances is ahead of product maturity in areas such as healthcare and CX. However, this is not enough.

Oracle’s biggest challenge is that it lacks dominance in any one area. It is not the undisputed preferred choice in any of the markets it claims leadership in. Below are the leaders in market share or positioning in each of the segments where Oracle competes:

    • Generative AI: Microsoft
    • Cloud: AWS/Azure
    • ERP: Oracle (in the US) but head-to-head with SAP everywhere else
    • HCM: Workday
    • CX: Adobe
    • Enterprise Data: Snowflake/AWS

Oracle needs to double down and succeed on select growth bets that will help it reinvent its brand. ERP or databases cannot be those bets.

  1. Not Epic: At one point, the Epic and Cerner competition appeared to be headed toward a true duopoly. However, Epic has gained a significant advantage over competitors by taking aggressive actions on two fronts: swiftly moving to modern architecture by working with the cloud ecosystem and grabbing market share from tier-2 EMRs such as Athenahealth, Meditech, and Allscripts.

Cerner, with Oracle’s strong backing, should have stolen a march over Epic on both. Instead, Cerner was distracted by the integration with Oracle and lost considerable ground. Hence, instead of a duopoly, what we have is a market where you are either Epic or Not Epic.

  1. Opaqonomics: Oracle pitched they are “significantly cheaper than AWS or Google.” However, this claim cannot be consistently validated. While some enterprise clients indicate that Oracle Cloud is more affordable, others feel it isn’t. The difficulties lie in the following:
    • Oracle cloud economics is incorporated with its app economics, making it very difficult to separate the two
    • Pricing is not transparent or standardized. Inconsistent client feedback (some who feel it is cheap, others who don’t) impacts Oracle’s competitive positioning against other clouds
    • This inconsistency is also visible in client experience. One client mentioned it took Oracle CIoud Infrastructure (OCI) “six weeks to provision additional compute when on paper, the promise of cloud is to do it over six seconds.”

While this might sound like a harsh takedown of Oracle’s positioning, these issues can be fixed and serve as critical paths to Oracle’s reinvention. Oracle is a true engineering firm, and each capability that it delivers has an engine under its hood. Clients can trust Oracle to provide fully developed products. To restore its shine, Oracle needs to bring the same rigor to its customer success initiatives, master a few key markets, and establish transparent and standardized pricing.

For more insights from Oracle CloudWorld and the Oracle Health Conference, please contact Abhishek Singh.


How Technology is Reshaping the Delivery of Care in the Healthcare Industry | LinkedIn Live

LinkedIn Live

How Technology is Reshaping the Delivery of Care in the Healthcare Industry

View the event on LinkedIn, which was delivered live on Wednesday, September 20, 2023.

Technology is revolutionizing patient well-being, cost efficiency, and operations across the healthcare industry. 🏥💻 While payers are leveraging technology to lower costs and make members healthier, providers are experimenting with technology to deliver care to patients in the comfort of their homes, assist in clinical decision-making, and make care more coordinated. 🏠

Watch this LinkedIn Live session to learn how technology adoption in healthcare is redefining how we manage care and paving the path for enhanced patient outcomes as the healthcare industry embraces digital transformation, value-based care, and telehealth in every aspect of care delivery. 🩺📲

What questions does the event answer for participants?

  • ✅ What drivers are leading to increased adoption of technology for care management?
  • ✅Which specific areas are enterprises investing in for the digitization of care?
  • ✅What is the current landscape of care management solutions?🔍
  • ✅How is technology expected to reshape the delivery of care?

Meet The Presenters

Nangia Hanupriya
Senior Analyst
Everest Group
Satija Chunky
Vice President
Everest Group

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