Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.

Recent industry-specific Business Process Services reports

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Revenue Cycle Management (RCM) Operations – Service Provider Compendium 2021

Revenue Cycle Management (RCM) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-base[...]

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Collections of the Future

The debt collections space has remained unchanged for ages, with the call-and-collect method working quite well for lenders until recently. However, with changing borrower de[...]

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Revenue Cycle Management (RCM) Operations – Services PEAK Matrix® Assessment 2021

Revenue Cycle Management (RCM) continues to be a key focus area for healthcare providers, as is evident from the fa[...]

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Capital Markets Operations – Services PEAK Matrix® Assessment 2021

The landscape for capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solut[...]

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