Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.


You need to transform your service delivery to drive broad adoption and create sustainable value – we're the organization to help you on that journey.

Recent industry-specific Business Process Services reports

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The Pandemic Pandemonium – Assessing the Impact of COVID-19 and the Path to Success for Banking and Financial Services (BFS) in the Next Normal

In this study, we analyse the impact of COVID-19 on th[...]

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Mortgage Operations PEAK Matrix® Assessment 2020

Mortgage operations are among the largest submarkets within banking operations and are becoming increasingly competitive as enterprises look for newer[...]

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Life and Pensions (L&P) Insurance BPO – Service Provider Landscape with PEAK Matrix® Assessment 2020

The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environmen[...]

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Revenue Cycle Management (RCM) Operations – Services PEAK Matrix® Assessment 2020

With an annual spend of about US$100 billion every year, Revenue Cycle Management (RCM) is a key focus area for ser[...]

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