Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.


You need to transform your service delivery to drive broad adoption and create sustainable value – we're the organization to help you on that journey.

Recent industry-specific Business Process Services reports

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A Tectonic Shift in the Healthcare Market - UnitedHealth Group’s Optum Acquires Change Healthcare

On January 6, 2021, UnitedHealth Group’s Optum acquired Tennessee-based healthcare technology comp[...]

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Payments Service Provider Landscape

The payments industry has experienced significant disruption during the last decade, accompanied by a rise in non-cash transactions. The number and diversity of org[...]

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Ameliorating Customer Experience in BFS

Most banks have not been able to fulfill customer expectations in terms of delivering a superior customer experience. Banks have been inclined to treat customer[...]

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Exploring Technology Frontiers to Unlock Superior Value from Operations: Revenue Cycle Management (RCM) Solutions State of the Market Report 2021

The healthcare provider industry has been plagued with[...]

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