Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.

Recent industry-specific Business Process Services reports

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Banking Operations – Services PEAK Matrix® Assessment 2022

The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market sh[...]

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Capital Markets Operations – Service Provider Compendium 2021

Capital Markets – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers, incl[...]

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Life Sciences Operations: Changing Market Dynamics Ushering In a New Wave of Digitalization

The life sciences industry is at an inflection point, with enterprises making several changes in their opera[...]

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Life Sciences (LS) Operations – Service Provider Compendium 2021

Life Sciences (LS) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 servic[...]

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