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Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.

Memberships

Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.

Consulting

You need to transform your service delivery to drive broad adoption and create sustainable value – we're the organization to help you on that journey.

Recent Business Process Services reports

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Life and Pensions (L&P) Insurance BPO Annual Report 2020: Escape Legacy and Embrace Digital through BPaaS

With CXOs acknowledging the need to move away from traditionally siloed, inefficient, complex,[...]

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Clinical and Care Management (CCM): Is the Value-based Elixir Really Working?

Healthcare enterprises are facing rising costs, increasing consumerism , and regulatory push toward value-based care. As a[...]

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Clinical and Care Management (CCM) Business Process Services (BPS) Service Provider Compendium 2019

The Clinical and Care Management (CCM) BPS Service Provider Profile Compendium provides accurate, co[...]

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Life and Pensions (L&P) Insurance BPO – Service Provider Compendium 2019

This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service providers. E[...]

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