Realize business impact with industry-specific BPS strategies

Become a BPO ninja 

We have the data-derived insights and research to guide the optimization of your BPO strategy, including price benchmarking and sourcing models.

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focus on the business processes unique to those industries. We cover all geographies and disruptions created by new regulations and changing technologies.

Our continuum of services

Published Research

Build a case, substantiate, and validate.
Companies across industries rely on our high-value reports informed by industry-leading analytics and analysts to guide their strategies.


Our member clients benefit from a combination of published research, data sets, assessments, insights, and analyst inquiries. Through this access, our clients become some of the most sophisticated leaders in the world.

Custom Decision Support

Move forward with clear action.
When you need a light-touch engagement designed to give you insights to solve your problem or capitilize on an opportunity – we have your back.


You need to transform your service delivery to drive broad adoption and create sustainable value – we're the organization to help you on that journey.

Recent industry-specific Business Process Services reports

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Pharmacovigilance and Complaint Management Operations – Service Provider Compendium 2021

The Pharmacovigilance - Complaint Management Operations - Service Provider Compendium – provides accurate, [...]

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The Role of Technology in Ensuring Business Resiliency in Revenue Cycle Management (RCM)

The disruption caused by the COVID-19 pandemic has not only weakened healthcare providers’ financial performa[...]

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Closing the Gap for FinTech and BigTech Operations – Non-banks' Sourcing Opportunity

The financial services industry experienced significant disruption during the last decade. The number, diversity,[...]

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Financial Crime and Compliance (FCC) Operations – Services PEAK Matrix® Assessment 2021

The Financial Crime and Compliance (FCC) operations space is a fast-growing area within the Banking and Finan[...]

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