Tap into the experience of peers and pioneers

Our unparalleled data sets, extensive market access, and analytical capabilities help you navigate the future with confidence

Truth + facts = deep value derived from the decisions you make along the journey

We are so committed to our clients’ success that we place fidelity to truth above all else. We bring the data, the insight, and the relevant examples to provide robust, effective decision support. The experiences and outcomes of peers are placed into the context of your unique situation. Through this lens we help you define goals and milestones that will get you to impact sooner, rather than later.

We define a company's peer group at three levels


Broad-based aggregation of companies, typically in multiple industries (for example, banking, financial services, and insurance), and often entailing distinct products, services, and business characteristics


Aggregation based on similar products, services, business characteristics, and inherent capabilities. May contain multiple lines of business specific to each industry (for example, capital markets, retail banking)

Line of Business (LOB)

Company specific business segmentation to drive focus and specialization

peer intelligence chart

Decision making informed by fact-based market intelligence means you are more likely to steer clear of pitfalls and accelerate in alignment with your peer group.

Our peer intelligence offerings

Pinnacle Model® research

Research that helps you understand the measures your peers use to determine the worth of their IT, business services, and shared services functions. By detailing what the best – Pinnacle Enterprises™ – are doing, these performance studies help you define and customize a journey from your current position to where you want to go.

Custom engagements

Initiatives that address a client’s unique, specific requirements and business issues. Typical themes covered in these client-customized studies include:

  • Functional strategies/location strategies
  • Delivery model strategies
  • Modernization strategies
  • Consumer engagement strategies
  • Innovation sourcing strategies

Sector/industry tracking reports

Detailed analyses of services sourcing/modernization developments across a given sector, industry, or line of business. Reports provide:

  • Sector-specific data and insights on transaction activity
  • Shared Services / Global In-House Center developments
  • Service provider market share
  • Details on key outsourcing transactions

Industry studies

Periodic reports on a specific industry (such as pharmaceuticals) or theme (such as a particular sourcing location). These reports provide:

  • Insights on penetration of next generation technologies, AI, and analytics
  • Data on sourcing transaction activity
  • Current levels of penetration and potential
  • Perspectives on global sourcing adoption and insights into the service provider landscape

Our latest thinking

Best-in-Class GBS Centers Have a Vision for Innovation
Market Insights™

Best-in-Class GBS Centers Have a Vision for Innovation

Busting Myths About the Global Business Services Innovation Journey
Market Insights™

Busting Myths About the Global Business Services Innovation Journey

How BiC Manage Cont WF Website Banner 500X500 GTP

How Best-in-Class Organizations Manage Their Contingent Workforce

Intrigued and want to learn more?

Let's Connect

Please let us know how we can help you on your journey.

  • Hidden

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.