Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.
Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.
Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.
Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.
Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.
Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.