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GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.


Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

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Recent GBS / Shared Services reports

View All
Risk Radar Newsflash | US H1B Visa Ban to Further Drive Offshoring

On June 22, 2020, the US government extended the temporary suspension of new work visas till end of this year. The order also effects[...]

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Workforce Productivity: The Next Frontier in Improving Organizational Efficiency

Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process ef[...]

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Retail & CPG Global Business Services in the Times of COVID-19 – Driving Enterprise Immunity through Digital

In the past couple of years, Global Business Services (GBS) have experienced strong growt[...]

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Webinar Deck: Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy

On June 23, Everest Group hosted a webinar titled, "Scaled and Sustainable: How to Plan Your Global Bu[...]

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Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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