Post-COVID-19 Scenario – The Road Ahead for GBS Organizations
The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. [...]
Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.
Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.
Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.
Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.
Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.
Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.
Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.
Access to leading experts for clarification, discussion, and debate; information and data extracts from our published research databases.
Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.
Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.
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The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. [...]
IT roles and their definitions are evolving swiftly, driven by rapid tec[...]
This report is available only to Strategic Outsourcing & Vendor Management and GICs & Shared Service members. For information on membership or p[...]
In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automatio[...]
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