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GBS / Shared Services membership

Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our analysis informs your thinking about the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution to the organization.

Our coverage

Our research covers best practices for service delivery through GBS / shared services / GICs across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GBS / shared services team members, as well as other service delivery-related roles in their business, regardless of location.

Included in your membership

Pinnacle Model®

Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.

Accelerators

Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.

Analyst inquiry and data cuts

Access to leading experts for clarification, discussion, and debate​; information and data extracts from our published research databases​.

How we're different

Actionable insights

Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.

Dedicated focus

Research on the role of GBSs / shared services in the delivery of services across information technology, business process, and engineering services.

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Recent GBS / Shared Services reports

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GBS Cost and Performance Benchmarks Book

GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us T[...]

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Scaling Up Intelligent Automation Adoption in GBS Centers

In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automatio[...]

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Corporate Functions Delivery from GBS Centers

Many organizations have adopted the global sourcing model to deliver corporate functions such as Finance & Accounting (F&A), Human Resources (HR),[...]

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Resetting to the Next Normal for Retail & CPG GBS

This Virtual Roundtable Discussion Summary is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please cont[...]

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Analyst inquiry & data cuts

Find out how our inquiry and data cuts can help you on your journey
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