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We Help You Make Your Most Important Decisions

Everest Group research is a unique combination of published reports and custom decision support based on industry-leading analytics and expertise

Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

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Industry Expertise

We provide a comprehensive view across sourcing models and locations for leading industries that use global services

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Domain Expertise

We combine functional and industry expertise with deep domain knowledge in pricing, locations, Global In-house Centers, and service delivery technologies

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Market InsightsTM

Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics

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PEAK MatrixTM

Our PEAK Matrix™ research provides timely, data-driven comparative assessment of third-party outsourcing service providers in over 50 market segments

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Our research capabilities are a unique and powerful combination of published reports and custom decision support – powered by fact-based analysis and expertise

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Everest Group Recognizes Industry Performers

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PEAK Matrix™ Service Provider of the Year

Service providers feature as Leaders, Major Contenders, Aspirants, Star Performers, and Challengers on individual evaluation categories. Some service providers exhibit consistent leadership and top performance across many categories; the PEAK Matrix Services Provider of the Year awards identify the best of the best

 

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Everest Group BPS Top 50™

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues

 

 

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Recent research from Everest Group Recent Reports

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Life Sciences Digital Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The life sciences industry is plagued by issues such as high time-to-market for drugs and hig[...]
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Establishing a Strategic Business Case for Enterprise IT Automation

Current IT automation initiatives often focus on IT cost and productivity, rather than on comprehensive business value creation. Con[...]
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PricePoint™: Q1 2019

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact[...]
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Service Provider Snapshot | Teleperformance

The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation.[...]
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The Everest Group Difference

Research Practice

Eric Simonson

Managing Partner

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Research Practice

Ashish Sehdev

Senior Director

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