2018 Top 10 Reports

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Everest Group research is a unique combination of published reports and custom decision support based on industry-leading analytics and expertise

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No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

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We provide a comprehensive view across sourcing models and locations for leading industries that use global services

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We combine functional and industry expertise with deep domain knowledge in pricing, locations, Global In-house Centers, and service delivery technologies

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Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics

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PEAK MatrixTM

Our PEAK Matrix™ research provides timely, data-driven comparative assessment of third-party outsourcing service providers in over 50 market segments

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Everest Group Recognizes Industry Performers

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PEAK Matrix™ Service Provider of the Year

Service providers feature as Leaders, Major Contenders, Aspirants, Star Performers, and Challengers on individual evaluation categories. Some service providers exhibit consistent leadership and top performance across many categories; the PEAK Matrix Services Provider of the Year awards identify the best of the best

 

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Everest Group BPS Top 50™

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues

 

 

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Recent research from Everest Group Recent Reports

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Mortgage BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to i[...]
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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Profile Compendium 2019

The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion [...]
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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The MPHRO service provider landscape is dominated by five providers − Ac[...]
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What Do The RPO Buyers Seek? Are They Satisfied?

This report provides insights into the key factors driving RPO adoption among buyers as well as an overview of buyers’ perception of the service prov[...]
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The Everest Group Difference

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Eric Simonson

Managing Partner

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Ashish Sehdev

Senior Director

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