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We Help You Make Your Most Important Decisions

Everest Group research is a unique combination of published reports and custom decision support based on industry-leading analytics and expertise

Are You Ready for Digital Transformation?

(Spoiler alert: odds are not in your favor)

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Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

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Industry Expertise

We provide a comprehensive view across sourcing models and locations for leading industries that use global services

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Domain Expertise

We combine functional and industry expertise with deep domain knowledge in pricing, locations, Global In-house Centers, and service delivery technologies

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Market InsightsTM

Everest Group’s Market Insights reveal actionable intelligence from across the full spectrum of our research in concise, easily accessible infographics

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Our PEAK Matrix™ research provides timely, data-driven comparative assessment of third-party outsourcing service providers in over 50 market segments

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All Research Offerings

Our research capabilities are a unique and powerful combination of published reports and custom decision support – powered by fact-based analysis and expertise

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Everest Group Recognizes Industry Performers

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PEAK Matrix™ Service Provider of the Year

Service providers feature as Leaders, Major Contenders, Aspirants, Star Performers, and Challengers on individual evaluation categories. Some service providers exhibit consistent leadership and top performance across many categories; the PEAK Matrix Services Provider of the Year awards identify the best of the best



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Everest Group BPS Top 50 ™

The Everest Group BPS Top 50 is a global list of the 50 largest third-party providers, based on their BPS revenues (excluding public-sector focused services). Everest Group publishes this list every year based on the prior calendar year’s BPS revenues




Recent Reports

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Webinar Deck: Is Your Shared Services Center / GIC Driving the Digital Agenda?

On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital A[...]
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Multi-Country Payroll Outsourcing (MCPO) Annual Report 2019 – Persistent Growth Amidst Evolving Propositions

Multi-Country Payroll Outsourcing (MCPO) is one of the fastest growing markets in the HR[...]
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Rewards and Recognition (R&R) Outsourcing Market Report 2019 - Driving Enhanced Employee Engagement Through Tailored R&R Solutions

The Rewards and Recognition (R&R) outsourcing market has emerged [...]
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BigTech Battle: Leading Internet of Things (IoT) Platforms Assessment – A Selection Guide

Enterprise interest in IoT (Internet-of-things) and, subsequently, its adoption has increased manifold over [...]
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The Everest Group Difference

Research Practice

Eric Simonson

Managing Partner

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Research Practice

Ashish Sehdev

Senior Director

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