Unlocking value and gaining influence with your GBS / shared services / GICs

Agility, fluidity, responsibility

Shared services centers / Global Global Business Services (GBS) continue to evolve in myriad ways — stepping-up to play a leading role in the global transformation and sourcing models of their respective organizations.

To this vital and expanding cause, we bring three decades of insight and analysis. With memberships, set-up support consulting, and location portfolio optimization, GBS / shared services clients are guided in delivering on their mandates and then raising the bar.

Outsourcing service providers dominate the marketing messages – but, in aggregate, internal service delivery is over one-quarter of the nearshore and offshore market

How we serve GBSs

Recognized as a leading authority on Global Business Services, Everest Group serves GBSs/GICs and their parent organizations across the entire lifecycle through a combination of research and advisory capabilities. Our GBS research focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought leadership.

OE Sourcing GIC

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking

Key takeaways

Retailers’ Evolving Sourcing Strategy Industry

Global Sourcing Map 2018
Market Insights™

Global Sourcing Map 2018


Reimagining Global Engineering Services – a Hierarchy of Needs

Recent Catalyst™ reports

View All
Webinar Deck: 5 Success-driving Actions GBS Organizations Need in 2022

On January 13, Everest Group hosted a webinar titled, "5 Success-driving Actions GBS Organizations Need in 2022." Whet[...]

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The Next Wave of Automation in Global Business Service (GBS) Organizations: What Lies Ahead?

In the last few years, many GBS centers have scaled up automation adoption and are now playing a key role [...]

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Turkey’s Rising Geopolitical Uncertainty and Depreciating Lira Will Have Limited Impact on Global Service Delivery from Turkey

On October 18, 2021, Turkey’s President Recep Tayyib Erdogan threaten[...]

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Webinar Deck: The Talent Shortage is Real. Five Things We Now Know.

On November 9, Everest Group hosted a webinar titled, "The Talent Shortage is Real. Five Things We Now Know." For the pas[...]

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Intrigued and want to learn more?

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

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