GBS / Shared Services/GICs

Unlock strategic value through GBS, shared services, and GICs.

Transform your GBS into a value-driving powerhouse. We provide the tools, insights, and expertise to optimize operations, harness innovation, and drive enterprise impact. Whether tackling talent challenges or scaling capabilities, we’re here to help you succeed.

Deliver with impact

Drive transformative outcomes by optimizing delivery models and aligning GBS capabilities with enterprise goals. Use insights tailored to your industry and business context.
Enhance talent strategies

Navigate the future of work with cutting-edge talent management frameworks, upskilling programs, and hybrid workplace solutions that keep your GBS competitive.
Innovate with confidence

Stay ahead with actionable guidance on adopting next-gen technologies, embedding innovation into GBS operations, and scaling centers of excellence.
Measure and amplify value

Go beyond cost savings—unlock broader enterprise value by measuring impact across efficiency, customer experience, and innovation metrics.

Who is our GBS research for?

Everest Group’s GBS research is designed for GBS, shared services, and GIC leaders who want to enhance operational excellence, adapt to change, and drive measurable enterprise impact. It’s for decision-makers ready to transform its organization and create lasting value.

Ready to transform your GBS strategy with Everest Group?

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How is Everest Group's GBS research unique?

Our GBS membership empowers leaders with industry-specific insights, expert guidance, and proven strategies to optimize operations, navigate complexity, and deliver measurable enterprise impact.

Delivering insights to drive strategic decisions

Everest Group delivers actionable intelligence to guide key decisions on delivery models, talent strategies, and locations, empowering GBS leaders to align with enterprise goals and adapt to market shifts.
Empowering organizations to navigate complexity

We help GBS, shared services, and GIC leaders scale innovation, manage hybrid workforces, and drive transformation with tailored guidance that fosters resilience, agility, and value creation.
Equipping leaders with tools to drive measurable outcomes

Our tailored benchmarks, workshops, and frameworks empower leaders to unlock growth, refine talent strategies, and showcase GBS impact, driving measurable operational and strategic outcomes.

How can you partner with Everest Group for GBS success?

Discover tailored ways to engage with us—through cutting-edge research, memberships, and custom decision support designed to drive impactful outcomes for your GBS, shared services, and GIC operations.

Published Research

Published Research

Access insights that drive strategy and decision-making. Our industry-leading reports are grounded in rigorous analysis, helping organizations validate ideas, build compelling business cases, and stay ahead in a dynamic environment.
Memberships

Memberships

Unlock exclusive access to cutting-edge research, actionable data, and expert guidance. Our memberships empower leaders with the insights and tools they need to navigate challenges, seize opportunities, and deliver measurable results.
Custom Decision Support

Custom Decision Support

Move from decisions to solutions with tailored advice. When you need focused support to tackle complex challenges or capitalize on opportunities, our expert team is here to help you achieve your goals with precision and speed.

Why do clients choose Everest Group?

“Everest Groups’ GBS research is invaluable to our everyday support. It’s especially valuable to be able to reach out to an analyst and get fast answers to our tough challenges."

“Everest Group’s GBS membership delivers solid, actionable information – presented by leading experts in the field. It’s so helpful to finally have clarity and confidence on the right way to move forward.”

“I’m astounded by the comprehensiveness and quality of the reports in the GBS offerings. Everyone who has responsibility for a GBS center should absolutely make this part of their toolkit.”

Stay informed with the latest GBS insights

Explore reports and articles offering in-depth analysis, market trends, and expert guidance to optimize your GBS strategies, enhance operations, and drive impact.

Blogs

Shared Services / Global Business Services Centers

The Waiting Game | Blog

by Deborah Kops

Blogs

Shared Services / Global Business Services Centers

If You Don’t Have a Seat at the Table, Are You on the Menu? | Blog

by Deborah Kops

Blogs

Location Strategy Shared Services / Global Business Services Centers

The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers | Blog

by Udit Anand and 1 other

Top Challenges and Key Future Focus Areas for CPG-Retail GBS Leaders | Market Insights™

The State of the CPG-Retail GBS Market Continues to Evolve | Market Insights™

GBS Organizations Have the Potential to Impact Several Pivotal Opportunity Areas | Market Insights™

Evolution in the Role of GBS Organizations in Generative AI Efforts-2024 Versus 2023 | Market Insights™

Everest Group’s Framework for Successful Generative AI Implementation in GBS Organizations | Market Insights™

Call to Action for GBS Leaders to Unlock More Value from Their ESG Initiatives | Market Insights™

Client Spotlight

The deep GBS market insights and expertise provided by Everest Group equipped a leading financial company with the support it needed to achieve internal sign-off and buy-in, reduce costs, make decisions with confidence, and mitigate risks as it continues to champion the growth of its GCC.

Financial Services Company

Join the conversation on GBS, shared services, and GICs

Engage with industry experts through webinars, workshops, and events designed to help you navigate GBS challenges, optimize operations, and drive enterprise-wide impact.

Events