Unlocking value and gaining influence with your GBS / shared services / GICs

Agility, fluidity, responsibility

Shared services centers / Global Global Business Services (GBS) continue to evolve in myriad ways — stepping-up to play a leading role in the global transformation and sourcing models of their respective organizations.

To this vital and expanding cause, we bring three decades of insight and analysis. With memberships, set-up support consulting, and location portfolio optimization, GBS / shared services clients are guided in delivering on their mandates and then raising the bar.

Outsourcing service providers dominate the marketing messages – but, in aggregate, internal service delivery is over one-quarter of the nearshore and offshore market

How we serve GBSs

Recognized as a leading authority on Global Business Services, Everest Group serves GBSs/GICs and their parent organizations across the entire lifecycle through a combination of research and advisory capabilities. Our GBS research focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought leadership.

OE Sourcing GIC

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Dedicated consulting support

For those who may not have the expertise or resources to navigate portions of their journey.

Our latest thinking

Key takeaways

Retailers’ Evolving Sourcing Strategy Industry

Global Sourcing Map 2018
Market Insights™

Global Sourcing Map 2018


Reimagining Global Engineering Services – a Hierarchy of Needs

Recent Catalyst™ reports

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Webinar Deck: Accelerating the Adoption of Intelligent Automation

On September 24, Everest Group hosted a webinar titled, "Accelerating the Adoption of Intelligent Automation." What’s the[...]

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Post-COVID-19 Scenario – The Road Ahead for GBS Organizations

The COVID-19 outbreak has disrupted an already strained global economy, adding to the financial and operating woes of many enterprises. [...]

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Charting the Skilling Journey to Build the IT Services Talent of Tomorrow: Replacing the Commodity IT Services Role Definitions

IT roles and their definitions are evolving swiftly, driven by rapid tec[...]

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Scaling Up Intelligent Automation Adoption in GBS Centers

In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automatio[...]

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Intrigued and want to learn more?

With you on the journey | Insights

Learn more about how our data, insights, and benchmarks can help you on your journey.
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With you on the journey | Workshops

Learn more about how our strategic workshops can help you on your journey.
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With you on the journey | Execution

Learn more about how our guided execution support can help you on your journey.
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With you on the journey | Consulting

Learn more about how our dedicated consulting support can help you on your journey.
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