5 Differentiated talent capabilities of Pinnacle Shared Services / Global In-house Centers: Talent strategy, talent acquisition, and talent development, technology, and performance management
3 ways Pinnacle Shared Services / Global In-house Centers Outperform Others: cost, operational, and business impact
The HR function faces challenges on multiple fronts, caused by talent-related issues, the need to improve the employee experience, and the high cost of operations
Application Support Services: 12 fee drivers you must normalize to ensure a like-to-like comparison in benchmarking application support pricing
Outsourcing contract third-party benchmark clauses: typically observed auto-adjustment scenarios
As data-centric BFS firms backed by sophisticated AI engines increasingly run quasi-autonomous and faster business processes, the QA function will have to evolve to assure the quality of business decisions based on automated business rules and inputs from AI engines
QA imperatives for building omnichannel digital experiences:
Personalized
Easy
Responsive
Secure
Ubiquitous
Characteristics of a digital bank:
Support new products and services
Orchestrate an omnichannel experience
Orchestrate customer data ecosystems
Build the intelligent enterprise
The future of banking will move from managing products to owning customer lifestyles through coordination of the entire financial services ecosystem, such as banking, home purchase, travel, insurance, and shopping
Enterprises that lack access to the requisite specialized skills or have limited experience with agile/DevOps principles of application development should avoid large-scale cloud native initiatives; they will be best served by running pilots for select, low-risk greenfield applications to learn and scale the practice