In The News Archives - Everest Group

Mastercard Takes on UPI with New Biometric Payment Passkey in India

September 2, 2024

Mastercard has chosen India as the launchpad for its Payment Passkey Service, a new way of conducting online transactions, marking a significant step in the global payments landscape.

“Mastercard’s decision to introduce its Payment Passkey service first in India is a strategic move that aligns with several key market trends and opportunities,” Pranati Dave, Practice Director at Everest Group, said. “India is one of the world’s fastest-growing digital payment markets, with a rapidly expanding user base for online and mobile transactions.”

Crowdstrike Backs Microsoft’s Demand for Reducing Kernel-level Access | In the News

August 14, 2024

In a significant shift in the security landscape, CrowdStrike appears to be aligning with Microsoft’s demand to reconsider kernel-level access for security vendors.

“I foresee the security landscape evolving with Microsoft’s push to limit kernel-level access, and in the near term, we do not anticipate a significant shift in the security landscape due to Microsoft’s push to limit kernel-level access,” said Arjun Chauhan, Senior Analyst at Everest Group.

Back to the Future: Windows Update Is Now a Trojan Horse for Hackers | In the News

August 14, 2024

A recent discovery has revealed a serious flaw in Microsoft’s Windows update.

“Although Microsoft has stated that it has not observed these downgrade attacks occurring in the wild, the lack of a reliable solution six months after the SafeBreach team reported the vulnerability raises concerns about Microsoft’s ability to effectively address this issue,” said Arjun Chauhan, Senior Analyst at Everest Group.

Read more in CSO.

CVS Health CTO Tries to Smooth over Complexity to Propel His Company’s Big Bet on Healthcare | In the News

June 19, 2024

As CIOs continue to move their generative AI projects out of test and piloting and into wider adoption, they remain vexed about how to measure success and ensure their investments pay off.

A report by CalypsoAI and research firm Everest Group found that nearly three-quarters of enterprise leaders say a lack of clarity on success metrics was the top challenge CIOs face when adopting generative AI, followed by budget and cost concerns (68%), a fast-evolving tech landscape (64%), data security and privacy concerns (55%), and finally, a talent shortage (41%).

Read more in Fortune.

AITech Interview with Rishabh Poddar, CEO and Co-founder of Opaque Systems | In the News

June 11, 2024

In an interview with AITech Park, Rishabh Poddar, CEO and Co-founder of Opaque Systems, said that with data privacy regulations becoming more stringent, securing confidential and sensitive data is an urgent priority for organizations globally. Confidential computing — projected to be a US$54 billion market by 2026 by Everest Group — provides a solution using TEEs or “enclaves” that encrypt data during computation, isolating it from access, exposure, and threats.

Read on to find more in AITech Park.

The Role of Strategic Partnership Management and Rebadging in Transformation and Enhanced CX | In the News

June 10, 2024

While a significant number of companies and industries continue to consolidate business processes and services into captives or global in-house centers (GIC), analyst reports show the retail industry saw a 4% drop in new GIC setups last year.

Everest Group notes in a recent study that fast-tracking this transformation requires organizations and BPS providers to engage together in a more deliberate level of strategic partnership management – one in which providers are focused on outcomes and meeting organizations’ current and future needs to provide the highest level of customer satisfaction.

Introducing the Women Speakers at Nexus 2024 | In the News

June 6, 2024

Rita N. Soni, Principal Analyst, Everest Group, was one of the speakers at this years’ Nearshore America’s Nexus event. Rita has built her name as an expert on impact sourcing and sustainability in business. At Everest Group, she provides what’s known as a “triple-bottom-line lens” analysis, focusing on how global services operations impact people, the planet, and profits.

Read more in Nearshore Americas.

Planning for Gen AI Disillusionment | In the News

June 4, 2024

The capabilities of a new wave of generative AI (gen AI) tools have spurred massive investment. But even as the investment dollars keep pouring in and companies build business strategies around this emerging technology, fears of risk remain.

Vishal Gupta, Partner at Everest Group, said that maximizing the results of gen AI requires a thoughtful approach. He emphasized the need to ensure digital readiness by establishing the necessary technical maturity by streamlining processes and fostering a data-driven culture within the organization.

Read more in Tech Target.

Prepare Employees for Gen AI Implementation with a Strategic Road Map | In the News

May 23, 2024

Across industries, the adoption of generative AI (gen AI) has been a game changer for how we work. It has helped create efficiencies, streamline programs, and boost employee engagement and productivity.

According to an Everest Group study (which was supported by TELUS International), 55% of customer experience leaders said they planned to spend at least US$1 million implementing AI in the next 12 to 18 months. With this growth, organizations need a measured approach to adopting the technology responsibly.

Read more in Forbes.

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Category: In The News