In The News

Cloud Migration Failures and How to Prevent Them | In the News

By | In The News

The use of cloud computing for enterprise apps continues to grow, with organizations putting more of their workloads in public clouds and pursuing multi-cloud strategies to generate lower costs, increased agility and greater flexibility.

“When companies repatriate workloads, it’s often an indication that something has gone wrong,” said Yugal Joshi, vice president of information technology services at Everest Group, a management consulting company based in Dallas.

Read more in TechTarget

Digital Transformation: Who Should Lead? 8 Questions to Ask | In the News

By | In The News

Should that outside hotshot lead your digital transformation work – or an insider who knows more about the culture and customers? Ask these questions to decide this contentious issue.

Ask this first, because it’s absolutely fundamental. “Since there is no universal set of right answers for digital, it is important to understand what the business is trying to achieve,” says Cecilia Edwards, partner at management consultancy and research firm Everest Group. “This will reduce the likelihood of implementing initiatives that have no or the wrong business impact.”

Read more in The Enterprisers Project

HCL Tech-Google Workers Unionisation: Why This Could Spread Further in Us

By | In The News

In a first such instance, close to 80 techies from HCL Tech America earlier this week joined a United Steelworkers union (USW) in the US.

Chirajeet Sengupta, Partner, Everest Group, pointed out that demand for contract workers have been on the rise to bridge the gap in skilled workers availability in areas such AI and ML, in addition to visa regulations. Infosys during their June quarter results accepted that continued dependence on contract workers have put their margins under pressure.

Read more in Money Control

India’s Share of IT, R&D, Business Process Centres Rises in Last Two Years: Everest | In the News

By | In The News

India continues to be by far the most preferred destination in the world of IT, engineering and R&D services delivery.

“Bengaluru continues to grow owing to increasing demand for complex IT and high-end R&D work. Significant availability of entry-level talent pool (85,000-95,000 graduates annually) and highly mature employed talent market continues to position Bengaluru as the leading talent market for global services. High-cost savings potential (more than 75% savings over US & UK), availability of well-developed infrastructure, and strong government support further enhance its value proposition,” said Parul Jain, practice director in Everest Group.

Read more in TOI

Digital Transformation: 11 Emerging Lessons | In the News

By | In The News

Digital transformation fatigue hits many organizations. Refocus your efforts with some new lessons on what’s working and what needs to stop.

Some organizations have a chief digital officer, chief transformation officer, or other head disruptor-in-charge; some don’t. But what unites the most successful efforts is a cross-functional approach. “Successful enterprises leverage centralized and line of business IT, business units, and other corporate functions in digital initiatives,” says Yugal Joshi, vice president at Everest Group, which surveyed 180 CXOs on the topic of digital transformation.

Read more in The Enterprisers Project

Computer Weekly Announces the Most Influential Women in UK Tech 2019 | In the News

By | In The News

The list, which is now in its eighth year, was introduced in 2012 to shine a light on the non-male role models in the technology sector.

#15. Sarah Burnett, executive vice-president and distinguished analyst, Everest Group; chair, BCS Women
Burnett is the executive vice-president and distinguished analyst at Everest Group, where she uses her skills to lead the group on global service delivery automation research and European practice across its global services research areas.

Read more in Computer Weekly

This Diwali, Flipkart and Amazon India Have to Please Buyers, Angry Sellers and the Competition Regulator | In the News

By | In The News

Amazon and Flipkart may have to turn some of their lights out this Diwali.

Over the years, India’s online festive sales have only become bigger and more frequent. Even before Amazon’s Great Indian Festival sale and rival Flipkart’s Big Billion Days sale, between Sept. 29 and Oct. 04, the e-commerce behemoths were already engaged in multiple price wars. While Amazon has hosted 13 sales events so far this year, Flipkart is not far behind at 11. Both had two-day mega sales in July.

“There are many returns of these products which further add to the cost of doing business. Many customers just order because of deep discounting and not because they need something. Then they decide to return it,” explained Yugal Joshi, vice-president at Texas-based consultancy Everest Group. “Moreover, customers’ price point get fixed and post deep discounting days, too, they expect similar pricing which makes an untenable business for the seller.”

Read more in Quartz India

Redesigning Business Processes for Digital Success | In the News

By | In The News

A British utility had a customer service problem: Customers who questioned their bills had to navigate a tedious process to handle the complaint. They had to contact the company to schedule an appointment for a worker to visit their home to re-read the meter, a reading that was then fed into the corporate system that would later generate a new invoice.

“It’s hard to think through any business process that isn’t influenced by technology, and that means the way that companies now deliver value to their customers is technology driven,” says Cecilia Edwards, an Everest Group partner who co-leads its IT and digital transformation practice. “So CIOs need to know the technology and be the advisor on the possibilities that technology is unleashing for how business gets done today.”

Read more in Economic Times


Indian IT Firms Pay Better Than Local Companies in US | In the News

By | In The News

Indian IT services firms pay their staff in the United States average wage that are higher than those paid by local companies, a report by market researcher IHS Markit has showed.

“The primary message is that these companies are a very integral part of the American economy,” said Shivendra Singh, head, Global Trade Development at Nasscom, adding the report clearly showed that a perception that Indian IT services companies were paying lower wages and displacing American jobs was not true. “It demonstrates that Indian firms are not systematically underpaying their US-based employees,” said Peter Bendor-Samuel, chief executive officer, Everest Group, an IT advisory and researcher. “Having said that, I feel that at least for the time being and until a change in administration occurs, the report will have limited effect,” he added.

Read more in Economic Times