Our Focus Is You

Serving the IT, business process, and engineering services market

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Who We Serve

We serve all members of the global services community: enterprises and their Global In-house Centers / Shared Services Centers, IT executives, strategic sourcing executives, service providers, and service enablers. We deliver value to our clients through a distinctive combination of consulting and research capabilities

Shared Services / Global In-house Centers (GICs)

Helping enterprises unlock value from their Shared Services / Global In-house Centers

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Service Providers

Providing a comprehensive market view, sourcing industry expertise, and deep insights to drive successful outcomes

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Everest Group Insights

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Pinnacle Model™

Everest Group’s Pinnacle Model analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value

 

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PEAK Matrix™

Everest Group’s PEAK Matrix is the most trusted source for comparative assessments of providers, locations, and products & solutions

 

 

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Kerry Thompson

Client Director

Kerry shares why she joined Everest Group and shares a client story that highlights how normalizing our data is a critical component to our fact-based approach to research

 

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Clients Tell Us They Choose Everest Group for Four Main Reasons

Passionate Expertise

“I was extremely impressed with the work – the team knocked it out of the park. It’s really incredible to see how far the organization has come in a relatively short time period. Thanks for the excellent partnership.”

– Head of Global Sourcing, Top 10 financial services firm

Fact-Based Perspectives

“Everest Group is the #1 BPO research firm in the world, bar none. You take all the puzzle pieces – and it is a very puzzling and complex world we live in these days – and fit them all together for us.”

– VP of External Partners COE, Insurance firm

Responsive and Flexible Approach

“On behalf of the team, allow me to thank you for working so closely with us to help us understand your approach and how the conclusions were arrived at, and for seeking our input.”

– Leader of Vendor Management Team, Manufacturing firm

Connected and Influential

“Is it too forward to tell you that after only a quick skim of this information, I want to cry tears of joy? Others told us they couldn’t get the information and to go away – this is incredibly valuable information to use with our executives.”

– VP of Market Intelligence and Insights, Technology company

The Everest Group Difference

Michel Janssen

Chief Research Guru

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike.

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Cecilia Edwards

Partner

Cecilia Edwards possesses 20 years of experience in strategy and management consulting, having worked with a number of Fortune 500 corporations, middle market companies, private equity firms, and non-profit organizations.

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Eric Simonson

Managing Partner

Eric Simonson has more than 10 years of sourcing strategy and global services industry analysis expertise, first as a consultant and then in ongoing management of Everest Group’s research practice.

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Recent research from Everest Group Recent Reports

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Enablers of a Unified Customer Experience (CX) – Omnichannel CX Trailblazers

In this age of digital innovation, consumers can reach out to organizations using any of the multiple channels at their d[...]
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Business Transformation: A Confluence of New and Legacy Applications – Annual Report 2019

As enterprises remain doubtful of what digital transformation and application modernization truly mean for t[...]
See Report

“Next-wave” Location Profile – Chennai, India

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for service[...]
See Report

“Next-wave” Location Profile – India

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services deliver[...]
See Report