Category: Events

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

Live Webinar

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

April 23, 2024 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Join this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. Discussing the potential benefits and risks of outsourcing your CXM function, our advisors will outline best practices and key considerations to make when taking this step.

Attendees will glean insights into CXM outsourcing during early maturity stages and come away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers can get an overview addressing the unique requirements of first-time outsourcers.

What questions will the webinar answer for the participants?

  • What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
  • What are the best practices for selecting the right outsourcing partner?
  • How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

  • Customer experience leaders
  • Chief customer officers
  • SVP Customer Experience
  • Heads of Outsourcing
  • Procurement Managers
  • Contact center leaders
Baweja Divya
Practice Director
Rickard David
Partner
Kumar Santhosh
Aniruddha edited

Analyzing the EU AI Act Impact for Global Businesses | Webinar

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

  • What is the state of the global regulatory environment with regards to AI?
  • What is the anticipated impact of the EU AI act for various stakeholders?
  • How can enterprises prepare for the Act coming into effect?

Who should attend?

  • CIOs
  • CEOs
  • CTOs
  • CSOs
  • COOs
  • ITS/BPS strategy heads 
  • CXOs
  • BU heads
Senior Consultant
Stephenson Harwood LLP
Partner
Everest Group
Partner
Everest Group

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

LINKEDIN LIVE

Implementing Gen AI for CXM: The Data Challenge

April 17, 2024 |
9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

🚀 Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.

📣 Join this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls. 📊

Participants will get a complimentary offer during the event. Sign up now to book your place! 🎉

During this engaging LinkedIn Live, we’ll discuss:

⭐ The main challenges facing enterprises when deploying gen AI 🌐
⭐ The scale of the data provision challenge 📈
⭐The practical steps that organizations can take to leverage gen AI

Register now for this LinkedIn Live event! 📆

Rickard David
Partner
Everest Group

Maximizing Value in Business Process Outsourcing Contracts | Webinar

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

  • What are enterprises’ top priorities as we dig deeper into 2024?
  • What are the key value drivers for enterprises in business process outsourcing engagements?
  • What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

  • CIOs, CTOs, CDOs
  • BPS executives
  • BPS strategy leaders
  • BPS department leaders
  • GBS leaders managing
  • BPS outsourcing contracts
Barwe Rahul
Vice President
Everest Group
Shah Sahil Jayesh
Practice Director
Everest Group
Verma Kunal
Vice President
Everest Group
Aniruddha edited

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools | Webinar

ON-DEMAND WEBINAR

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools

Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence.

Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits.

What questions did the webinar answer for the participants?

  • What does the autonomous sourcing technology landscape look like?
  • What is the current state of adoption of automation in sourcing technologies?
  • What are the best-in-class features and functions to look for in an autonomous sourcing tool?

Who should attend?

  • Enterprises
  • Chief procurement officers (CPO)
  • Global sourcing managers
  • Vendor managers/vendor relationship managers
  • Procurement managers
  • Supplier relationship management technology providers
  • Supplier management leaders
  • Technology providers offering autonomous sourcing solutions
Partner
Senior Analyst
Practice Director

Evolving with AI: The Rise of Next-Generation Digital Adoption Platforms | Webinar

Webinar

Evolving with AI: The Rise of Next-Generation Digital Adoption PlatformS

April 30, 2024
8:00 AM PT | 11:00 AM ET

Join Everest Group Vice President, Sharath Hari in an upcoming webinar that assesses AI’s impact on business. This webinar will explore insights from Everest Group’s latest report, showcasing how Digital Adoption Platforms (DAPs) are transcending their traditional functions to play a pivotal role in driving enterprises towards hyper productivity. The expert panel will discuss:

  • The evolution of DAPs and their critical role in the age of AI  
  • Emerging use cases of next-gen DAPs
  • The advanced capabilities & benefits of AI-powered DAPs
Sharath Hari
Vice President, Everest Group
Liya Spiegel
Senior Director of Product Management, Walkme

From Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations | Conference

CONFERENCE

2024 VMS PROFESSIONALS 17TH ANNUAL CONFERENCE

May 15-16, 2024

Krishna Charan, Vice President, Business Services at Everest Group, will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago in a session titled, Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations. 

Learn more and Register

When High Tech meets High Touch: Generative AI in CX | Networking Event

Networking event

intelligent sourcing networking dinner

April 18, 2024

Catch Everest Group Partner, David Rickard at Intelligent Sourcing’s dinner event on April 18, 2024. David’s keynote is titled When High Tech meets High Touch: Generative AI in CX.

Rickard David
David Rickard
Partner, Everest Group
Riya Munjal 1
Kumar Santhosh
Aniruddha edited

Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa 2
Global Head
Takeda Business Solutions
Hung Shirley
Partner
Everest Group
Nadia 2
Director, Global HR Operations and Services
Cabot Corporation
Sandy 2
Vice President
Mars Global Services Finance

Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Gupta Vishal
Partner
Everest Group
Sehdev Ashish gray square
Vice President
Everest Group
ketan headshot
Ketan Singh
Staff Software Engineer (Tech Lead)
Meta
Aniruddha edited

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