Category

Events

AHIP Institute and Expo 2019 — June 19-21 | Event

By | Events

Abhishek Singh, Vice President, and Manu Aggarwal, Practice Director, Everest Group, will be attending this year’s AHIP Institute and Expo in Nashville, Tennessee. Be sure to reach out to them to schedule a meeting time.

As an attendee, you’ll be joining thousands of healthcare professionals to share ideas, explore new approaches, and build partnerships. You’ll be inspired by the best minds in healthcare and beyond in general sessions focused on trends and larger-picture considerations and want to dig into the deep details in the concurrent sessions. Plenty of networking opportunities will round out the event’s agenda.

When

June 19 – 21, 2019

Where

Nashville, Tennessee

Everest Group Attendees

Abhishek Singh, Vice President, Everest Group

Manu Aggarwal, Practice Director, Everest Group

Learn more about the event 

ProcureCon IT Sourcing Conference — June 18-20 | Event

By | Events

Everest Group is proud to be a sponsor at the 2019 ProcureCon IT Sourcing conference held on June 18-20 in Denver, Colorado.

Everest Group leaders and experts will be in attendance at booth #10, so please plan to stop by with your questions and great discussion on key IT sourcing topics.

Partner Jimit Arora and VP Shirley Hung will also host two interactive round table sessions back-to-back during the even on the topic of Contracting for Agile: Practitioner perspectives on new pricing models, contract terms, and KPIs for successful agile execution. Roundtable attendees will have the chance to gain insights and join in an invaluable exchange of perspectives on new pricing models, contract terms, and KPIs for successful agile execution.

When

June 18-20, 2019

Where

Sheraton Denver Downtown
Denver, Colorado

Speakers

Jimit Arora, Partner, Everest Group

Shirley Hung, VP, Everest Group

Learn more and register to attend

Change Agents Creating Greater Diversity in AI — June 12 | Event

By | Events

FDM Group and BCSWomen are hosting this evening event that will address the responsibilities employers have to ensure teams and technologies reflect the society in which we live. Join to hear about the impact that the AI diversity crisis is having on the sector and hear from influential leaders to find out how to enhance diversity across tech teams.

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group, will serve as one of the distinguished panelists.

When

17:30 – 19:30 BST, Wednesday, June 12, 2019

Where

London

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst

Learn more about the event

ABSL Summit — June 12-13 | Event

By | Events

This year’s ABSL Summit, with its theme The New Next, marks the event’s 10th anniversary. It promises to be a unique opportunity to discuss the future of the business services sector, define the biggest challenges for the next 10 years in global economics, and debate the political outlook with top business leaders, politicians, and economists.

When

June 12-13, 2019

Where

Warsaw, Poland

Everest Group attendees

Julian Herbert, Vice President, Everest Group

Anurag Srivastava, Vice President, Everest Group

Learn more about the event

Intelligent Automation Exchange — June 11-12 | Event

By | Events

Chief Research Guru Michel Janssen will be a featured speaker at the 2019 Intelligent Automation Exchange held on June 11-12 in Miami, Florida.  Michel will join other leading industry experts on a panel to discuss what enterprises need to know about pursuing successful digital transformation in a session titled “Stay Ahead of The Future of Work: How to Buy Digital”.

Session description

Specific key topics to be discussed include:

  • Examining digital transformation beyond simple robotic process automation to identify what your layers of digital should look like
  • Assessing the tools and technologies your enterprise will need to drive digital transformation
  • Reviewing and optimizing your processes and fueling demand for greater process intelligence and insights
  • Investigating what your digital transformation toolbox requires to stay ahead of the future of work

When

June 12, 2019 (9:00 a.m.)

Where

Intercontinental Miami

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Learn more about the event

SIG Western Regional Event — May 16 | Event

By | Events

Research VP Shirley Hung will be a featured presenter at the SIG Western Regional Event held on May 16 in Washington. Shirley will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, Shirley will share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

May 16, 2019 (2:30 – 3:15 pm)

Where

Hilton Garden Inn
10777 NE 10th Street
Bellevue, Washington 98004

Speaker

Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

NASSCOM’s 9th GCC Conclave 2019 — April 25-26 | Event

By | Events

Everest Group is proud to once again be named the Strategic Partner of NASSCOM’s 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019.

Everest Group leaders H. Karthik and Eric Simonson will both participate in key sessions during the event, and we will have multiple analysts and experts available to meet with you in our stall. Please make plans to meet with us at Stall #6 during the event.

More information on our hosted sessions will be provided soon. Please check back for updates.

When:
April 25 and 26, 2019

Where:
Bangalore

Presenters:
H. Karthik, Partner, Everest Group
Eric Simonson, Managing Partner, Everest Group

SIG Spring Global Executive Summit — April 15-17 | Event

By | Events

Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics we’ll discuss:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

April 16, 2019 (3:25 – 4:15 pm)

Where

39 Beach Lagoon Road
Fernandina Beach, FL 32034

Speakers

Michel Janssen, Chief Research Guru, Everest Group
Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

Digital Leadership Forum — April 9 | Event

By | Events

Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the Digital Leadership Forum held on April 9 in London and hosted by Baker McKenzie. Sarah will discuss the strategic benefits and ROI potential of RPA deployment.

About the Event

Robotic Process Automation (RPA) is a development in business automation which promises to deliver dramatically high returns on investment within short time frames.

Attend this session to

  • Learn how RPA is different from other IT solutions
  • Discover how to gain real strategic benefits from RPA
  • Find out how to gain significant financial benefits from RPA
  • Learn how RPA can free up staff to focus on meaningful customer interaction

When

April 9, 2019

Where

Baker McKenzie HQ
100 New Bridge St
London EC4V 6JA

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event