Key Insights: The Evolving Commercial Technology Landscape in Life Sciences | LinkedIn Live

April 25, 2024

Linkedin Live

Key Insights: The Evolving Commercial Technology Landscape in Life Sciences

View the event on LinkedIn, which was delivered live on Thursday, April 25, 2024.

Life sciences enterprises are facing a pivotal juncture that demands a strategic decision regarding their CRM ecosystems after the Veeva-Salesforce split. 🧬💼

Watch this interactive LinkedIn Live discussion as our expert analysts explore the critical shift from CRM ecosystems to CX platforms and the next-gen technologies poised to deliver personalized CX. They will also examine the substantial opportunity for technology providers as enterprises update their CRM environments. 🚀🔍

What questions does this LinkedIn Live answer for the participants?

• Which high-priority modules across CRM/CX platforms are enterprises most interested in? 🎯
• Which functions within the life sciences commercial segment are more mature vs. others in terms of next-gen technology adoption? 💡
• What is the market sentiment around the Veeva-Salesforce split? 📊

Durga Ambati

Practice Director

Everest Group

Rohit K

Practice Director

Everest Group

Chunky Satija

Vice President

Everest Group

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers | Webinar

April 23, 2024

on-DEMAND WEBINAR

Navigating the CXM Outsourcing Landscape: A Comprehensive Guide for First-time Outsourcers

WATCH THE WEBINAR ON-DEMAND

What are the key considerations when choosing a customer experience management (CXM) outsourcing partner for the first time?

Watch this insightful webinar on navigating the outsourcing landscape, led by our experts Divya Baweja, Practice Director, and David Rickard, Partner. They discussed the potential benefits and risks of outsourcing the CXM function and outlined best practices and key considerations to make when taking this step.

Attendees gained insights into CXM outsourcing during early maturity stages and came away with strategies for the effective selection of suitable outsourcing partners from our leading experts in this field.

Additionally, service providers received an overview addressing the unique requirements of first-time outsourcers.

What questions did the webinar answer for the participants?

What are the benefits and risks associated with outsourcing in the early maturity or first-time stages?
What are the best practices for selecting the right outsourcing partner?
How can a service provider address the unique demands of first-time outsourcers?

Who should attend?

Customer experience leaders
Chief customer officers
SVP Customer Experience
Heads of Outsourcing
Procurement Managers
Contact center leaders

Divya Baweja

Practice Director

David Rickard

Partner

Analyzing the EU AI Act Impact for Global Businesses | Webinar

April 18, 2024

ON-DEMAND WEBINAR

Analyzing the EU AI Act Impact for Global Businesses

WATCH THE WEBINAR ON-DEMAND

Regulation in the AI space is about to change significantly with the introduction of the EU AI Act. How will this new legislation affect enterprises in the EU and beyond?

This webinar, hosted by Everest Group Partners Anil Vijayan and Nitish Mittal alongside Mark Lewis, Senior Consultant at Stephenson Harwood LLP, delved into this first-of-its-kind regulation and its implications for enterprises, tech providers, and tech service providers. They discussed how to prepare for the legislation’s effects, including its extraterritorial impact, as the introduction of this comprehensive AI-focused legislation affected other global locations.

Watch this event and gain insights into the potential repercussions of this legislation, with advice for best practices and key considerations to make when implementing AI tools in light of this new Act.

What questions did the webinar answer for the participants?

What is the state of the global regulatory environment with regards to AI?
What is the anticipated impact of the EU AI act for various stakeholders?
How can enterprises prepare for the Act coming into effect?

Who should attend?

CIOs
CEOs
CTOs
CSOs
COOs
ITS/BPS strategy heads
CXOs
BU heads

Mark Lewis

Senior Consultant

Stephenson Harwood LLP

Nitish Mittal

Partner

Everest Group

Anil Vijayan

Partner

Everest Group

Implementing Gen AI for CXM: The Data Challenge | LinkedIn Live

April 17, 2024

LINKEDIN LIVE

Implementing Gen AI for CXM: The Data Challenge

View the event on LinkedIn, which was delivered live on Wednesday, April 17, 2024.

Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled.

Watch this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls.

During this engaging LinkedIn Live, we discussed:

The main challenges facing enterprises when deploying gen AI
The scale of the data provision challenge
The practical steps that organizations can take to leverage gen AI

Meet the Presenters

David Rickard

Partner

Everest Group

David Ilett

Consulting Director

Davies Consulting

Maximizing Value in Business Process Outsourcing Contracts | Webinar

April 16, 2024

oN-DEMAND WEBINAR

Maximizing Value in Business Process Outsourcing Contracts

WATCH THE WEBINAR ON-DEMAND

In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities.

Watch this webinar where our pricing analysts discussed how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown. They covered key strategies that address cost reduction and service quality improvements, as well as ways to drive positive business impact through digital and transformation initiatives in outsourced relationships.

What questions did the webinar answer for the participants?

What are enterprises’ top priorities as we dig deeper into 2024?
What are the key value drivers for enterprises in business process outsourcing engagements?
What is the total impact that these value drivers could bring in business process outsourcing engagements?

Who should attend?

CIOs, CTOs, CDOs
BPS executives
BPS strategy leaders
BPS department leaders
GBS leaders managing
BPS outsourcing contracts

Rahul Barwe

Vice President

Everest Group

Sahil Shah

Practice Director

Everest Group

Kunal Verma

Vice President

Everest Group

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools | Webinar

April 11, 2024

ON-DEMAND WEBINAR

AI-driven Sourcing: Discover the Best-in-Class Features in Autonomous Sourcing Tools

WATCH THE WEBINAR ON-DEMAND

Sourcing organizations are increasingly trying to make their processes more efficient through digital adoption. While e-Sourcing tools were the starting points for this digital transformation, they have evolved and are now enhanced by the addition of automation and artificial intelligence.

Watch this webinar where our analysts offered insights into the complex technology landscape of autonomous sourcing tools. They also discussed the various functionalities autonomous sourcing tools offer across the sourcing workflow, providing a clear understanding of their impact and benefits.

What questions did the webinar answer for the participants?

What does the autonomous sourcing technology landscape look like?
What is the current state of adoption of automation in sourcing technologies?
What are the best-in-class features and functions to look for in an autonomous sourcing tool?

Who should attend?

Enterprises
Chief procurement officers (CPO)
Global sourcing managers
Vendor managers/vendor relationship managers
Procurement managers
Supplier relationship management technology providers
Supplier management leaders
Technology providers offering autonomous sourcing solutions

Amy Fong

Partner

Amit Lad

Senior Analyst

Bhanushee Malhotra

Practice Director

Evolving with AI: The Rise of Next-Generation Digital Adoption Platforms | Webinar

April 11, 2024

Webinar

Evolving with AI: The Rise of Next-Generation Digital Adoption PlatformS

April 30, 2024

8:00 AM PT | 11:00 AM ET

Join Everest Group Vice President, Sharath Hari in an upcoming webinar that assesses AI’s impact on business. This webinar will explore insights from Everest Group’s latest report, showcasing how Digital Adoption Platforms (DAPs) are transcending their traditional functions to play a pivotal role in driving enterprises towards hyper productivity. The expert panel will discuss:

The evolution of DAPs and their critical role in the age of AI
Emerging use cases of next-gen DAPs
The advanced capabilities & benefits of AI-powered DAPs

Sharath Hari

Vice President, Everest Group

Liya Spiegel

Senior Director of Product Management, Walkme

From Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations | Conference

April 5, 2024

CONFERENCE

2024 VMS PROFESSIONALS 17TH ANNUAL CONFERENCE

May 15-16, 2024

Krishna Charan, Vice President, Business Services at Everest Group, will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago in a session titled, Theory to Reality: Key Trends Shaping the Contingent Workforce Strategies of Organizations.

Learn more and Register

Krishna Charan

Vice President, Everest Group

When High Tech meets High Touch: Generative AI in CX | Networking Event

April 5, 2024

Networking event

intelligent sourcing networking dinner

April 18, 2024

Catch Everest Group Partner, David Rickard at Intelligent Sourcing’s dinner event on April 18, 2024. David’s keynote is titled When High Tech meets High Touch: Generative AI in CX.

David Rickard

Partner, Everest Group

Why Gender Diversity is Critical to Shared Services Success | LinkedIn Live

April 4, 2024

Linkedin Live

Why Gender Diversity is Critical to Shared Services Success

View the event on LinkedIn, which was delivered live on Tuesday, April 4, 2024.

Despite the current environment, which at times seems full of cultural landmines when it comes to the topic of diversity and inclusion (D&I), most business leaders know that fostering a diverse and inclusive workplace is still vital to drive growth. The fact is that imbalances, such as the percentage of women in leadership roles, are real, and they present substantial challenges for organizations such as Global Business Services (GBS).

Watch this LinkedIn Live conversation as industry thought leaders discussed the critical topic of gender diversity and inclusion in GBS, approaches to confront workplace gender imbalances today and in the future, and possible repercussions if gender imbalances are ignored. 🌍

What questions does this LinkedIn Live answer for the participants?

✅ Why is gender diversity and inclusion critical in GBS? 🚺
✅ What are the challenges in addressing gender imbalances in the GBS workforce?
✅ What can be done to fix the issue in the short, medium, and long term? 🛠️
✅ What are the risks for GBS if gender representation is not deemed a priority? 🔍

Vanessa Gleason

Global Head

Takeda Business Solutions

Shirley Hung

Partner

Everest Group

Nadia Hutchinson

Director, Global HR Operations and Services

Cabot Corporation

Sandy Khanna

Vice President

Mars Global Services Finance

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Category: Events