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Events

UiPath Forward Americas — November 16 | Event

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Vice President of Research Sarah Burnett will be a key speaker at the 2017 UiPath Forward event held on November 16 in New York.

The advancement of automation technology is happening faster than its adoption globally. Now is not the time to sit on the fence.

It’s time to learn about the achievements of early adopters and the ongoing industrialization of RPA from your peers, about the trends in the marketplace from analysts and advisors, and it’s time you put all of this into perspective with your own plans for intelligent automation.

Attendees will experience a full day of insight and collaboration with senior RPA industry professionals and experts.

When
November 16, 2017

Where
New York Marriott Downtown
85 West Street
New York, NY 10006

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

AI: What are the Impacts to the Service Model? — November 14 | Event

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Vice President of Research Sarah Burnett will be a roundtable panel speaker at a Paris-based event hosted by EOA France and focused on the real impacts AI will have the services model.

Artificial Intelligence offers a higher level of reliability and enables more efficient data management – all at a lower cost.

However, there are real questions about the large-scale deployment of AI, especially in digital services: Will we see massive destruction of jobs and destabilization of organizations? How will large private or public organizations take advantage of this to optimize the performance of their Shared Service Centers (SSCs)? What innovations can be expected from service providers in this new context?

These questions and more will be answered by automation experts in the roundtable discussion.

When
November 14, 2017
8:30 – 10:15 am

Where
Ax France Building
118, avenue de France
75013 Paris

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

International IT-BPM Summit — November 7 | Event

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Research Managing Partner Eric Simonson will be a key speaker at this year’s International IT-BPM Summit hosted in the Philippines. Eric will present and lead a panel discussion on the evolution of the future of work given the growing need for new digital labor skillsets.

The 9th International IT-BPM Summit will play host to discussions on current industry trends, issues, forecasts, with a particular focus on the upcoming Artificial Intelligence headwind. It will bring together analyst firms, thought leaders and industry stalwarts to discuss the future of enterprises, jobs and technology.

With all the talk on the looming threat of AI and automation and its potential impact to the sector, the IIS puts the spotlight on the secret sauce of the Philippines’ continuing success in the industry: the Filipino workforce. For Filipinos, it’s hardwired in our DNA to be emotive, creative, tech-savvy, and service-oriented – striking the perfect balance to complement the technological advances of the future. The Filipinos are the human touch in the age of digital transformation, future-proofed for the coming impact of technology.

When
November 7, 2017

Where
Makati Shrangri-La
Manila, Philippines

Speaker
Eric Simonson, Managing Partner, Everest Group

Learn more and register

NASSCOM 2017 BPM Summit — October 12-13 | Event

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Chief Research Guru Michel Janssen will be a featured speaker at the NASSCOM 2017 BPM Summit event held on September 12-13 in Bangalore, India.

Michel’s will deliver a presentation titled, Benchmarking’s Role in Creating Best-in-Class Digital Enterprises.

In this session, attendees will learn the results from Everest Group’s soon-to-be-release Best-in-Class Enterprise Digital Analysis, which quantifies with real data what it takes to achieve best-in-class – in terms of outcomes, as well as the corresponding capabilities needed to deploy digital strategies and initiatives. The session will include specific metrics on how much best-in-class enterprises invest in digital initiatives; how much the spend is growing; and how best to measure success.

In addition to sharing the Top 10 capabilities that the Best-in-Class have that their peers do not, we’ll bring the data to life with case studies of enterprises that have achieved the Best-in-Class ranking. Finally, we’ll share insights on the opportunities these digital journeys are creating for the BPS industry and how the industry needs to evolve to capitalize on the need of enterprises to meet today’s digital benchmark.

When
October 12-13, 2017

Where
Hotel Leela Palace
Bangalore, India

Speaker
Michel Janssen, Chief Research Guru, Everest Group

Learn more and register to attend

CCAP: The Future of Customer Experience — October 11-12 | Event

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Everest Group is the featured Knowledge Partner of the 2017 Contact Islands conference, “The Future of Customer Experience,” presented by the Contact Center Association of the Philippines (CCAP).

Research VP Katrina Menzigian and Research Partner H. Karthik will be key speakers during the event.

Karthik will lead a session titled, “The Role of the Philippines in Shaping Customer Relations”
Session summary: Philippines is the leader for contact center services delivery but will it match the pace of the global industry-wide disruption? This session delves deeper into emerging contact center trends in the Philippines, and how it re-shapes the overall value proposition for the Philippines. Hear round-the-table views from leading enterprises, service providers, and in-house centers on their experience of service delivery from the Philippines, expectations for the future, challenges faced, and successful mitigation strategies.

Katrina will lead a session titled, “Redefining the Overall Customer Experience Strategy”
Session summary: The impact of customer experience on overall business has grown exponentially as organizations look to deliver best-in-class customer experience. It is important to understand potential pitfalls in the journey. This session brings together the enterprise strategists and service provider implementers to focus on three key aspects of the customer experience strategy:

  • Building an organizational mandate for customer experience
  • Understanding key customer touch points through comprehensive customer journey mapping
  • Achieving unparalleled customer experience in an omni-channel environment

When
October 11-12, 2017

Where
Shangri-La’s Boracay Resort and Spa
Boracay Island, Philippines

Speaker
Katrina Menzigian, Research Vice President, Everest Group
H. Karthik, Partner, Research, Everest Group

Learn more

ProcureCon Total Talent Management — September 20-21 | Event

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Vice President of Research Julian Herbert will be a key speaker at ProcureCon’s Total Talent Management event held on September 20-21 in Amsterdam.

In Julian’s presentation, How to Ensure Your Talent Acquisition Model is Ready for the Future, he will discuss how this future-readiness can be achieved through benchmarking and how the process involves:

  • Looking beyond cost to focus on talent through assessment of solution elements, leverage of technology, SLA/KPI comparison around adequacy and stringency, future orientation, and the ability to innovate
  • Assessment of the ability to deliver total talent acquisition from a process, people, and technology perspective, both from enterprise and service provider readiness angles
  • A comprehensive, multi-dimensional assessment that looks at partnerships holistically
  • Contextualized assessment instead of a one-size-fits-all approach

Attendees will learn the importance of looking beyond the cost of services delivered by MSP and RPO providers, if they want to have a talent acquisition model which is in-tune with the latest economic, demographic, and technological changes.

When
September 20-21, 2017

Where
Novotel Amsterdam City

Speaker
Julian Herbert, Research Vice President, Everest Group

Learn more and register

IAOP RPA 17 — September 15 | Event

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Everest Group will be the featured Research Partner at IAOP RPA 17 in New York. Research VP Sarah Burnett will be a key speaker at the event and will host a session titled “Eight simple rules of RPA Deployment”.

Session description: More and more organizations are recognizing the benefits of Robotic Process Automation (RPA) and its ability to generate operational efficiency. Yet, many RPA projects fail to go beyond initial trials due to poor selection of processes, RPA software mismatch to requirements, and inadequate stakeholder and IT support. Everest Group has identified eight simple rules of best practice for RPA deployment, through its fact-based research. In this session we will discuss the rules and case studies to help organizations accelerate their RPA deployments.

When:
September 15, 2017

Where:
New York Marriott Downtown
85 West Street at Albany Street
New York, NY 10006

Everest Group presenters:
Sarah Burnett, Research VP, Everest Group

Learn more and register to attend IAOP RPA 17

Imagine Experience — September 6-7 | Event

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Vice President of Research Sarah Burnett will be a key speaker at this year’s Imagine event hosted by Automation Anywhere and held on September 6-7 in Bangalore, India.

In her presentation on the state of Robotic Process Automation (RPA), Sarah will provide a unique and authoritative view about how RPA is impacting business today and what we might expect tomorrow.

When
September 6-7, 2017

Where
Vivanta by Taj Hotel
Yeshwantpur, Bangalore

Speaker
Sarah Burnett, Research Vice President, Everest Group

Learn more and register

CAMSCAT Shared Services Conclave — July 12-13 | Event

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Vice President of Research Salil Dani will be a keynote speaker at the 5th annual Shared Services Conclave held in Costa Rica on July 12-13, 2017.

Salil will deliver the first keynote presentation on July 13 titled “Analysis of Digital Transformation: Market Trends ” where he will discuss and answer the question: What are the biggest opportunities and impact of Robotic Process Automation (RPA) in global shared services?

Mario Tucci, co-founder of MVD Consulting will also be a keynote speaker at the event. Mario will deliver the first keynote presentation on July 12 titled “Competitive Analysis: Performance of Latin America in the Global Services Delivery.”

When
July 12-13, 2017

Where
Hotel InterContinental
San Jose, Costa Rica

Speaker
Salil Dani, Research Vice President, Everest Group

Learn more and register to attend

UK Symposium: Leveraging Digital Technologies in a Disordered World — July 6 | Event

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Everest Group leaders and analysts will host an UK-based event titled Leveraging Digital Technologies in a Disordered World. At this event, analysts will discuss how the pivot to digital is disrupting business models, driving automation adoption, and impacting location strategy, and how organizations are leveraging the change to drive innovation.

Everest Group CEO Peter Bendor-Samuel will discuss the threat and promise of pivoting to digital. Research VP Sarah Burnett, along with our expert analysts, will present insights on the realities of automation’s impact on service delivery, the implications to offshoring, and the role of benchmarking in driving innovation. We also have invited a senior enterprise executive to share experiences – the good & the bad – of leveraging digital to transform service delivery.

The program will include a discussion of our insights followed by a networking session with colleagues and Everest Group analysts over drinks and canapes at the ICAEW.

When:
July 6, 2017
3.30 p.m. – 7.30 p.m.

Where:
Members Room at the ICAEW
One Moorgate Place
London EC2R 6EA

Everest Group presenters:
Peter Bendor-Samuel, Founder and CEO, Everest Group
Sarah Burnett, Research VP, Everest Group

Due to an overwhelming response, registration is closed for this event