IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar

January 31, 2023

Live Webinar

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share

January 31, 2023 |

9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

Within technology services, this webinar will deep dive into the top five demand themes – data and AI, cloud, experience, platforms, and security – driving growth for IT service providers in 2023.

We will answer the following questions in this webinar:

What are the unique themes driving enterprise consumption in cloud, data and AI, platforms, security, and interactive services, respectively?
What are the prominent themes that will drive service provider growth?
What should service providers do to gain higher wallet share?

Who should attend?

CIOs and CTOs
IT service provider executives
IT growth leaders
IT functional leaders
Technology leaders

Partner

Vice President

Practice Director

Senior Analyst

Senior Analyst

Locations and Talent Strategy – Let’s Talk: Nearshoring to Costa Rica

January 25, 2023

LINKEDIN LIVE

Locations and Talent Strategy – Let's Talk | Nearshoring to Costa Rica

View the event on LinkedIn, which was delivered live on Wednesday, January 25, 2023.

Over the last decade, IT-BP services delivery from Latin America (LATAM) experienced a major boost as the location became a sought-after nearshore destination for companies in the US and Canada 🌎. While time zones and cultural similarities have played a significant role in the increase, companies have also discovered lower costs, increased government support, and rising English proficiency📊.

📢In this LinkedIn Live recording, we do a deep dive into Costa Rica and explore the opportunities and challenges of services delivery in this market.

The speakers discuss:

✅ What is the value proposition of Costa Rica for global services delivery?
✅ What is the nature of the talent pool, and what skills are available?
✅ How much cost arbitrage does Costa Rica offer?
✅ What is the on-the-ground experience of players operating IT-BPO delivery centers in Costa Rica?

Meet the Presenters

Lead, Services Sector

CINDE – The Costa Rican Investment Promotion Agency

Christian Rodriguez

Vice President

Bacardi Enterprise Services (BES)

Future-proof Your Organization with a Modern and Efficient Core System in the Era of Scarce Budgets | Webinar

January 25, 2023

Webinar

Future-proof your organization with a modern and efficient core system in the era of scarce budgets

January 25, 2023

10:00 AM PT | 1 PM ET

Join Everest Group’s Ronak Doshi and other industry experts on this webinar to understand how modernized, efficient, and future-proof core systems can be created at organizations.

Key takeaways for attendees include:

Considerations and options to modernize core systems in the era of conservative budgets
Methods for a time-tested, future-proof, and scalable core architecture
Ways to accelerate modernization through collaboration with fintech, high-tech, and partner ecosystems

Ronak Doshi

Partner, Everest Group

Bindhu AT

CIO, Wealth Management, BMO

Michael Nitsopoulos

SVP Architecture, Strategy & Innovation, Retail Banking, PNC

Praveen Sharma

VP, Banking & Financial Services Practice, Virtusa

Ayesha Kareem

SVP, Chief Architect - Banking & Financial Services, Virtusa

ALES Talks 2022 – How to Add Value to Global Services? | Webinar #3

January 25, 2023

VIRTUAL EVENT

ALES Talks 2022 - How to add value to global services?

November 17, 2022

3:00 PM Uruguay | 1:00 PM ET

Everest Group’s Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will be speaking at ALES Talks 2022 in a session titled: How to add value to Global Services?

Presenters

Rita N. Soni
Principal Analyst for Impact Sourcing and Sustainability
Everest Group

Atul Vashistha
Chairman
Supply Wisdom

Yogesh Chauhan
Director of ESG, HubSpot

Facundo Cajén
Director for LATAM
GainForest

Rita N. Soni

Principal Analyst for Impact Sourcing and Sustainability

Why GBS Change Management is the Key to Added Value and ROI | Webinar

January 24, 2023

ON-DEMAND WEBINAR

Why GBS Change Management is the Key to Added Value and ROI

WATCH THE WEBINAR ON-DEMAND

Change management is a work in progress for most Global Business Services (GBS) organizations. For stakeholders and users alike, the learning curve that follows the move to a GBS platform can be substantial. With GBS comes a vast array of changes in the way the enterprise works – from processes and policies to technology and relationships.

Successful GBS change management is a continuous endeavor and, when managed as part of everything the organization does, can deliver a significant return on investment and bring added value.

In this webinar, Everest Group experts will uncover effective change management practices. At the center of the discussion lies first-of-its-kind research on 60 leading GBS organizations across the globe, conducted by Everest Group and Sourcing Change.

Our experts will explore:

Why GBS change management is still a work in progress for most organizations
Challenges and best practices to enabling and accelerating success in change management
Prevailing change management personas
Examples of successful change management initiatives
The 12 keys to success

Who should attend?

GBS/SSO leaders
GBS strategy leaders
Transformation and transition leaders
Technology leaders

Senior Analyst

Everest Group

Deborah Kops

Executive Advisor, Everest Group and Principal, Sourcing Change

Victoria Roehrich

Senior Director of Strategy, Transformation and Change Management PepsiCo

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

January 19, 2023

On-Demand Webinar

Driving Outsourcing Maturity: The Answer to Economic Uncertainty

WATCH THIS WEBINAR ON-DEMAND

Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

How does economic recession impact the BPS industry?
Will the impact of this potential recession be different from previous ones?
How does outsourcing help organizations weather economic uncertainties and periods of recession?
What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

Enterprise heads/leaders
GBS/SSO leaders
Vendor managers
Global sourcing managers
Head of outsourcing
Transformation leaders

Shirley Hung

Partner

Rajesh Ranjan

Partner

Prateek Singh

Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Partner

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable

December 8, 2022

VIRTUAL ROUNDTABLE

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out

December 8, 2022 |

9:00 AM EST | 7:30 PM IST

Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. As talent shortages continue to make headlines, businesses are aggressively turning to these non-traditional talent pools to find needed skills.

But what are the best tools and techniques to drive larger-scale adoption of impact sourcing both internally and externally?

Join this virtual roundtable and take part in conversations with our experts and your peers about how to grow impact sourcing in your organization, including:

What are the best strategies to drive larger-scale adoption of impact sourcing, and what are the barriers?
How are providers and GBS organizations advocating for the sourcing model internally?
How are buyers getting involved in the growth of impact sourcing?
What is the impact sourcing “Commitment to Action,” and how will joining it benefit your program?

Who should attend?

Chief sustainability officers
Sustainability leaders
Corporate social responsibility leaders
Workforce and talent strategy leaders
CHROs and heads of HR
GBS leaders
Heads of outsourcing
Global sourcing managers

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Shirley Hung

Partner
Everest Group

Rita N. Soni

Principal Analyst, Impact Sourcing & Sustainability Research
Everest Group

How to Successfully Move to Software-defined Platform Operations | LinkedIn Live

December 1, 2022

LINKEDIN LIVE

How to Successfully Move to Software-defined Platform Operations

View the event on LinkedIn, which was delivered live on Thursday, December 1, 2022.

Software-defined platform operations is a rising trend unlocking immense potential in businesses. It allows businesses to think holistically about how they create value and how that value is measured. The model also accelerates innovation by productizing the dynamics between operations and technology.

This shift to a product and platform-based mindset can produce greater organizational agility and customer focus and achieve goals and value faster. But success requires new recruiting and retention strategies, organization designs, strategic supplier relationships, and ongoing change management.

Join moderator Michael Voellinger, Managing Director at Yates Ltd., with Peter Bendor-Samuel, Founder and CEO at Everest Group, Charlotte Yates, Founder and CEO at Yates Ltd., and Stuart McGuigan, Former Chief Information Officer at Johnson & Johnson, as they explore the path to software-defined operating platforms and the ways in which organizations must learn, adapt, and make new investments.

Our speakers will explore:

✅ How companies can embrace and drive change through a platform mindset
✅ How to implement a new governance structure to support software-defined operating platforms
✅ How to adapt to a different trajectory of investments

Meet the Presenters

Former Chief Information Officer

Charlotte Yates

Founder and CEO

Yates Ltd.

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |

8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
What are the top challenges?
What is missing from the current operating model?
What are best-in-class GBS organizations doing to find success?

Who should attend?

Automation CoE leaders
GBS CXOs and VPs
GBS/GIC/GCC site leaders
GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Anil Vijayan

Partner

Bharath M

Vice President

Samikshya Meher

Practice Director

Category: Events