Elevating Talent Experience with Automation and Workflows | Webinar

September 16, 2024

Webinar

Elevating Talent Experience with Automation and Workflows

September 25 |

1:30 - 2:30 PM ET

Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the workplace.

The panel will discuss:

How automation and AI can drive exceptional customer service and set new standards of excellence
The alignment of digital talent management with business objectives to contribute to organizational success
Exploring the next S-curve in enhancing employee satisfaction and engagement

Register

Ronak Doshi

Partner, Everest Group

Raja Renganathan

Chief Growth Officer, Randstad Digital

Kelley Steven-waiss

Chief Transformation Officer at ServiceNow

Moderator Wellbeing in the Age of AI: Challenges and Solutions | On-demand Webinar

September 13, 2024

Watch Everest Group’s Abhijnan Dasgupta, Practice Director, Trust & Safety, discuss the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle. Abhijnan joins a panel of industry experts to discuss the future of wellbeing in Trust and Safety.

Key questions answered in this on-demand webinar:

How does genAI exemplify the need for T&S wellbeing services?
In which areas can AI help with moderator wellbeing?
What is the future of moderator wellbeing?

Watch now

Locations and Talent Strategy – Let’s Talk – Lithuania | LinkedIn Live

September 12, 2024

Linkedin Live

Locations and Talent Strategy – Let’s Talk – Lithuania

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

What makes Lithuania an attractive destination for global services delivery in the Nearshore Europe region? 🌍💼

Watch Everest Group experts Sumit Kumar, Practice Director, and Gunjan Mundra, Senior Analyst, for an insightful LinkedIn Live session 🎥💡 exploring the benefits and challenges of Lithuania as a nearshoring destination. Drawing from on-the-ground expertise, the discussion will include learnings and recommendations for those already running operations in this area or considering adding Lithuania to their locations portfolio. 📈🗺️

Watch on-demand to understand what works well in this Baltic state and what can be improved from a global services delivery perspective, and come away with insights to aid their own location portfolio management and adjustment. 🧠📊

During this in-depth LinkedIn Live, we discussed:

• Considering talent availability 👩‍💼👨‍💼, financial attractiveness 💰, operating environment 🏢, and more, what is the true value proposition of delivering global services from Lithuania?

• How do government developments and incentives impact Lithuania’s potential? 🏛️📈

• What challenges will an organization need to navigate if they are considering setting up a delivery center in Lithuania? ⚠️🚧

Sumit Kumar

Practice Director
Everest Group

Gunjan Mundra

Senior Analyst
Everest Group

Laura Kavaliauskaite

General Manager
Alter Domus Lithuania

Evelina Verbicke

Senior Investment Advisor
Invest Lithuania

Designing Agile Procurement Operating Models for Maximum Value and Innovation | Webinar

September 10, 2024

on-demand webinar

Designing Agile Procurement Operating Models for Maximum Value and Innovation

WATCH THE WEBINAR ON-DEMAND

Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance (ESG) goals, among others. A well-designed procurement operating model is key to achieving these objectives, but many teams struggle with outdated models.

In this on-demand webinar, our sourcing experts helped procurement professionals understand the key factors of designing an effective model to ensure maximum organizational value.

What questions did the webinar answer?

Why are organizations transforming their procurement operating models, and what are the key drivers for this change?
How do you design a procurement operating model that aligns with your organization’s structure and strategic objectives?
What are the considerations for building agility in your procurement operating model so that it can easily adapt to changing needs?
How does an organization’s procurement maturity level impact its choice of procurement operating models?

Who should attend

Enterprises
Chief procurement officers (CPO)
Procurement category managers
Global sourcing managers
Supplier relationship managers
Procurement managers
Supplier management leaders

Amy Fong

Partner

Amit Lad

Senior Analyst

Prateek Singh

Practice Director

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

September 5, 2024

ON-DEMAND WEBINAR

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense

WATCH THE WEBINAR ON-DEMAND

Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities.

This webinar, drawing from current advancements and Everest Group’s recent research, provided cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity.

What questions did the webinar answer?

What are the drivers and inhibitors for gen AI adoption in cybersecurity?
What are some of the emerging gen AI use cases in cybersecurity?
What should enterprises do with gen AI in cybersecurity?
What should service providers do with gen AI in cybersecurity?

Who should attend?

CISOs and CIOs
Security and cybersecurity leaders
Heads of outsourcing
Procurement heads
Vendor managers
Service provider leaders

Kumar Avijit

Vice President

Arjun Chauhan

Senior Analyst

Yugal Joshi

Partner

Getting Past the Shiny Object Phase of Gen AI in Banking and Financial Services | Webinar

August 30, 2024

Webinar

Getting past the shiny object phase of Gen AI in banking and financial services

September 23, 2024

11:00 AM PT | 2 PM ET

Catch Everest Group Partner Ronak Doshi as he joins an expert panel to explore how to navigate the complexities of AI integration and governance in the banking and financial services sector to ensure ethical, efficient, and effective deployment.

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction. Additionally, the session will cover strategic approaches to overcome challenges and optimize AI investments, setting the stage for a future where AI is a cornerstone of industry innovation and growth.

What you’ll learn:

Understanding AI’s Financial Impact: Gain insights into how Generative AI can significantly enhance productivity and profitability in the banking sector, potentially adding $200 billion to $340 billion annually
AI Governance: Learn about the frameworks and strategies necessary for robust AI governance to ensure ethical, efficient, and effective AI deployment within financial institutions
Real Use Cases of Generative AI: Explore real-world applications of Generative AI in banking and financial services, demonstrating how these technologies are currently enhancing operational efficiency and customer satisfaction
Executive Priorities: Discuss the critical priorities for executives to focus on to maximize the return on investment from AI technologies, including strategic implementation and overcoming common challenges
Navigating AI Integration Complexities: Delve into the complexities of integrating AI technologies in banking environments, from technical challenges to regulatory compliance and beyond
Future Trends in AI and Banking: Look ahead at how Generative AI is expected to evolve and continue transforming the banking industry, potentially leading to new business models and further innovations in customer service and operational efficiency

Ronak Doshi

Partner, Everest Group

Jason Gandy

SVP, Financial Services & Insurance, NTT DATA

Tom Mazzaferro

Chief Data & Analytics Officer, Truist

Mike Sisk

Contributing Editor, American Banker

Efficient CX Delivery: A Tech-driven Approach | Webinar

August 30, 2024

WEBINAR

Efficient CX delivery: A tech-driven approach

September 26, 2024

9:00 AM PT | 12 PM ET

Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

Key takeaways include:

Discover how cutting-edge technologies, alongside strategic approaches like shoring mix, can help optimize CX operations
Learn why incorporating humans-in-the-loop is essential for successful CX delivery and how to achieve the optimal mix of human touch and technological solutions
Delve into the latest research from Everest Group and hear from seasoned CX professionals as they share actionable insights from their experiences

David Rickard

Partner, Everest Group

Jeremy Tamm

Vice President, Sales & Marketing, TELUS Digital

Jim Mitchell

Vice President, Customer Experience Innovation, TELUS Digital

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes | Webinar

August 30, 2024

Webinar

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes

September 26, 2024

Join Everest Group Vice President Priya Sahni for an interactive webinar that will dive into patient experience pitfalls and discuss new, innovative ways providers can address this ongoing yet evolving challenge. The expert panel will explore:

Ways to evaluate how your patient experience compares to industry benchmarks and peers
Methods for identifying sources of inefficiency and inaccuracy in your front-end revenue cycle operations
Strategies for performance measurement and improvement
Key vendor selection criteria and snags to avoid

Priya Sahni

Vice President, Everest Group

Sunay Shah

Executive Director of Product and Strategy, Optum

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market | Webinar

August 29, 2024

ON-DEMAND WEBINAR

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market

WATCH THE WEBINAR ON-DEMAND

In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal.

Watch this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Specifically, they discussed the pricing of software and cloud platforms and outlined the potential implications of this year’s trends for buyers.

Attendees came away with an understanding of where buyers can optimize their spend, where portfolios may be losing value, and potential solutions providers can offer in light of current shifts.

What questions did the webinar answer?

How has the demand for outsourcing services in APAC evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals?
What is the outlook for pricing in APAC?

Who should attend?

CIOs, CTOs, and CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders

Rahul Gehani

Partner

Vaibhav Jain

Practice Director

Arpit Jhaver

Practice Director

Abhishek Sharma

Managing Partner

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SPOTLIGHT AR SUMMIT 2024

August 29, 2024

EVENT

SPOTLIGHT AR SUMMIT 2024

September 30 - October 2, 2024

Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet Sengupta, Managing Partner, at the event to discuss all things Everest Group and analyst relations.

Visit their exhibition space to discuss how Everest Group can assist in your analyst relations programs. Everest Group provides the necessary tools and resources to help you source valuable information to create impact for your organization, such as our PEAK Matrix® Assessments, memberships, bespoke projects, analytics, and other related research and advisory services.

Learn more about Spotlight AR Summit:  Home – Spotlight AR Summit

Reach out to Katrina, Abhishek, Chirajeet or Ashish to schedule a time to meet up!

Katrina Menzigian

Vice President

Abhishek Singh

Partner

Chirajeet Sengupta

Partner

Ashish Sehdev

Vice President

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Events