Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense | Webinar

September 5, 2024

ON-DEMAND WEBINAR

Gen AI and the Future of Cybersecurity: Advanced Strategies for Cyber Defense

Generative AI (gen AI) is growing in popularity and is rapidly reshaping the cybersecurity landscape with its innovative capabilities.

This webinar, drawing from current advancements and Everest Group’s recent research, provided cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity.

What questions did the webinar answer?

What are the drivers and inhibitors for gen AI adoption in cybersecurity?
What are some of the emerging gen AI use cases in cybersecurity?
What should enterprises do with gen AI in cybersecurity?
What should service providers do with gen AI in cybersecurity?

Who should attend?

CISOs and CIOs
Security and cybersecurity leaders
Heads of outsourcing
Procurement heads
Vendor managers
Service provider leaders

Kumar Avijit

Vice President

Arjun Chauhan

Senior Analyst

Yugal Joshi

Partner

Getting Past the Shiny Object Phase of Gen AI in Banking and Financial Services | Webinar

August 30, 2024

Webinar

Getting past the shiny object phase of Gen AI in banking and financial services

September 23, 2024

11:00 AM PT | 2 PM ET

Catch Everest Group Partner Ronak Doshi as he joins an expert panel to explore how to navigate the complexities of AI integration and governance in the banking and financial services sector to ensure ethical, efficient, and effective deployment.

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction. Additionally, the session will cover strategic approaches to overcome challenges and optimize AI investments, setting the stage for a future where AI is a cornerstone of industry innovation and growth.

What you’ll learn:

Understanding AI’s Financial Impact: Gain insights into how Generative AI can significantly enhance productivity and profitability in the banking sector, potentially adding $200 billion to $340 billion annually
AI Governance: Learn about the frameworks and strategies necessary for robust AI governance to ensure ethical, efficient, and effective AI deployment within financial institutions
Real Use Cases of Generative AI: Explore real-world applications of Generative AI in banking and financial services, demonstrating how these technologies are currently enhancing operational efficiency and customer satisfaction
Executive Priorities: Discuss the critical priorities for executives to focus on to maximize the return on investment from AI technologies, including strategic implementation and overcoming common challenges
Navigating AI Integration Complexities: Delve into the complexities of integrating AI technologies in banking environments, from technical challenges to regulatory compliance and beyond
Future Trends in AI and Banking: Look ahead at how Generative AI is expected to evolve and continue transforming the banking industry, potentially leading to new business models and further innovations in customer service and operational efficiency

Ronak Doshi

Partner, Everest Group

Jason Gandy

SVP, Financial Services & Insurance, NTT DATA

Tom Mazzaferro

Chief Data & Analytics Officer, Truist

Mike Sisk

Contributing Editor, American Banker

Efficient CX Delivery: A Tech-driven Approach | Webinar

August 30, 2024

WEBINAR

Efficient CX delivery: A tech-driven approach

September 26, 2024

9:00 AM PT | 12 PM ET

Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

Key takeaways include:

Discover how cutting-edge technologies, alongside strategic approaches like shoring mix, can help optimize CX operations
Learn why incorporating humans-in-the-loop is essential for successful CX delivery and how to achieve the optimal mix of human touch and technological solutions
Delve into the latest research from Everest Group and hear from seasoned CX professionals as they share actionable insights from their experiences

David Rickard

Partner, Everest Group

Jeremy Tamm

Vice President, Sales & Marketing, TELUS Digital

Jim Mitchell

Vice President, Customer Experience Innovation, TELUS Digital

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes | Webinar

August 30, 2024

Webinar

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes

September 26, 2024

Join Everest Group Vice President Priya Sahni for an interactive webinar that will dive into patient experience pitfalls and discuss new, innovative ways providers can address this ongoing yet evolving challenge. The expert panel will explore:

Ways to evaluate how your patient experience compares to industry benchmarks and peers
Methods for identifying sources of inefficiency and inaccuracy in your front-end revenue cycle operations
Strategies for performance measurement and improvement
Key vendor selection criteria and snags to avoid

Priya Sahni

Vice President, Everest Group

Sunay Shah

Executive Director of Product and Strategy, Optum

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market | Webinar

August 29, 2024

ON-DEMAND WEBINAR

The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market

WATCH THE WEBINAR ON-DEMAND

In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal.

Watch this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Specifically, they discussed the pricing of software and cloud platforms and outlined the potential implications of this year’s trends for buyers.

Attendees came away with an understanding of where buyers can optimize their spend, where portfolios may be losing value, and potential solutions providers can offer in light of current shifts.

What questions did the webinar answer?

How has the demand for outsourcing services in APAC evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals?
What is the outlook for pricing in APAC?

Who should attend?

CIOs, CTOs, and CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders

Rahul Gehani

Partner

Vaibhav Jain

Practice Director

Arpit Jhaver

Practice Director

Abhishek Sharma

Managing Partner

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SPOTLIGHT AR SUMMIT 2024

August 29, 2024

EVENT

SPOTLIGHT AR SUMMIT 2024

September 30 - October 2, 2024

Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet Sengupta, Managing Partner, at the event to discuss all things Everest Group and analyst relations.

Visit their exhibition space to discuss how Everest Group can assist in your analyst relations programs. Everest Group provides the necessary tools and resources to help you source valuable information to create impact for your organization, such as our PEAK Matrix® Assessments, memberships, bespoke projects, analytics, and other related research and advisory services.

Learn more about Spotlight AR Summit:  Home – Spotlight AR Summit

Reach out to Katrina, Abhishek, or Chirajeet to schedule a time to meet up!

Katrina Menzigian

Vice President

Abhishek Singh

Partner

Chirajeet Sengupta

Partner

Ashish Sehdev

Vice President

Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

August 27, 2024

ON-DEMAND WEBINAR

Elevating CX: Trends and Insights for a Unified CX Tech Strategy

WATCH THE WEBINAR ON-DEMAND

In the dynamic customer experience (CX) landscape, competition to achieve an effective tech stack is driving innovation. By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience.

Watch this webinar to discover how leveraging unified platforms and innovative technologies can help businesses scale, increase agility, and create seamless, personalized customer journeys.

Our analysts also covered key buyer pain points, the CX tech vendor landscape, enterprise approaches to unifying CX, pricing strategies for sourcing CX tech, the impact of generative AI in improving CX, and future CX technology trends to watch for.

What questions did the webinar answer?

What does a typical CX tech stack need to look like?
Who are the emerging players/buying trends in the space?
What advantage does a platform-based approach have?
How can I unify end-to-end CX?
What are the pricing models prevalent in CX tech?
What will be the impact of Gen AI in CX?
Which are the major future trends in this space?

Who should attend

Enterprises
Service Providers
CIO, CTO, CX leaders
Procurement heads

Anubhav Das

Practice Director

Sharang Sharma

Vice President

Mid-market Digital Transformation: Insights and Outlook for 2025 | Webinar

August 22, 2024

oN-DEMAND WEBINAR

Mid-market Digital Transformation: Insights and Outlook for 2025

WATCH THE WEBINAR ON-DEMAND

Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation?

Based on insights gleaned from Everest Group’s Digital Transformation in Mid-market PEAK Matrix® report, due to be published in August 2024, our experts Alisha Mittal, Vice President, Sandeep P., Senior Analyst, and Parul Trivedi, Practice Director, spoke about the key adoption patterns for businesses implementing digital technologies. Focusing on the particular challenges of mid-market enterprises with revenue between US$1-10 billion, this webinar outlined how business leaders can drive growth, business continuity, and competitiveness with the integration of digital technologies.

Attendees came away with best-practice recommendations for adopting newer technologies, based on our analysts’ recent experiences with guiding this behavior.

What questions did the webinar answer for the participants?

How can mid-market enterprises effectively leverage digital technologies to drive business growth and competitive advantage?
What are the key digital adoption patterns observed among mid-market peers, and how can these insights inform strategic IT investment decisions?
What are the anticipated challenges and opportunities in digital transformation for mid-market enterprises heading into 2025, and how should CXOs prepare to navigate them?

Who should attend?

CIOs
CTOs
CDOs
Chief data officers
Chief innovation officers
IT heads
Heads of procurement
Business unit heads

Alisha Mittal

Vice President

Sandeep P

Senior Analyst

Parul Trivedi

Practice Director

Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises | Webinar

August 14, 2024

WEBINAR

Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises

August 29, 2024

Join Everest Group Vice President Krishna Charan for an insightful webinar where a panel of experts will explore comprehensive strategies to optimize talent acquisition and management for small- and mid-market enterprises. They will cover best practices for managing talent, ensuring your organization can adapt to the evolving workforce landscape and drive success. Key discussion points include:

Current trends and drivers in talent acquisition & management
Unique requirements of small- and mid-market businesses
Best practices for adapting to the evolving workforce landscape 
Effective service and technology solutions that provide superior outcomes for talent programs
Insights on India’s demographic dividend: A game-changer in addressing the West’s demographic timebomb
Key considerations for selecting and leveraging third-party providers

Krishna Charan

Vice President, Everest Group

Julie Gerts

Vice President, QX Global Group

How to Supercharge Your CX with AI-Fueled Digital Transformation | On-demand Webinar

August 14, 2024

Watch as Everest Group Vice President Sharang Sharma joins industry experts in this on-demand webinar about supercharging your digital customer experience (CX). In this webinar, Sharang offers key insights from Everest Group research to convey the urgency for transformation, the emerging technologies at play, and the success factors that leading brands recognize. You will learn how enterprises can effectively set, and achieve, their digital CX transformation goals in the age of AI.

Key takeaways include:

Insights on the evolving digital ecosystem, including analytics, automation, conversational AI, and generative AI
Best practices for identifying use cases ideally suited for transformation
Tips for overcoming common challenges in the transformation process

Watch Now

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Events