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Events

SIG Spring Global Executive Summit — April 15-17 | Event

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Chief Research Guru Michel Janssen and research VP Shirley Hung will be featured presenters at the SIG Spring Global Executive Summit held on April 15-17 in Fernandina Beach, Florida. Shirley and Michel will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, we’ll share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics we’ll discuss:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

April 16, 2019 (3:25 – 4:15 pm)

Where

39 Beach Lagoon Road
Fernandina Beach, FL 32034

Speakers

Michel Janssen, Chief Research Guru, Everest Group
Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

Digital Leadership Forum — April 9 | Event

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Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the Digital Leadership Forum held on April 9 in London and hosted by Baker McKenzie. Sarah will discuss the strategic benefits and ROI potential of RPA deployment.

About the Event

Robotic Process Automation (RPA) is a development in business automation which promises to deliver dramatically high returns on investment within short time frames.

Attend this session to

  • Learn how RPA is different from other IT solutions
  • Discover how to gain real strategic benefits from RPA
  • Find out how to gain significant financial benefits from RPA
  • Learn how RPA can free up staff to focus on meaningful customer interaction

When

April 9, 2019

Where

Baker McKenzie HQ
100 New Bridge St
London EC4V 6JA

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

SIG Midwestern Regional Event — March 6 | Event

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Research VP Shirley Hung will be a key speaker at the Midwestern Regional SIGnature Event held on March 6 in Minneapolis, Minnesota. Shirley will discuss the latest research and data from Everest Group on how to buy digital for your enterprise.

About the session

Digital is changing the services market place – and procurement and sourcing teams need to understand the many implications. With their potential to improve both customers’ and employees’ experiences, digital platforms are quickly becoming today’s value driver for outsourcing.

In addition to to shifting the value proposition, these new platforms are also changing the vendor landscape. Behind the buzz around AI, analytic platforms, customer interactions, and RPA is the big question: How do you buy it? In parts and components? Layers and bundles? Whole box?

In this session, Shirley will discuss how to:

    • Understand how the new digital approaches are changing the way enterprises are consuming BPO services and providers are delivering them
    • Learn how others are buying their digital “platform of platforms” to create new value propositions, including improved process efficiency, user experiences, and business outcomes
    • Acquire insight on the changing vendor landscape informed by our latest research on vendors and market offerings

    When

    March 6, 2019 (1:30 – 2:15 pm)

    Where

    Minneapolis Central Library
    300 Nicollet Mall
    Minneapolis, MN, 55401

    Speaker

    Shirley Hung, Vice President, Research, Everest Group

    Learn more about the event

Blockchain Summit India — February 22-23 | Event

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Practice Director Ronak Doshi will speak at Blockchain Summit India (BSI) 2019 held on Februrary 22-23 in Delhi, India. Ronak will be joined by other industry experts on a key panel where they will discuss the evolution of blockchain and FinTech for a digital cashless India.

About the Session

India is passing through a wave of cashless and e-money formation. Innovation in this area by Indian FinTech startups, banks, and governments is at an all time high. The esteemed panel will discuss the formation of cashless India and what to expect in the next three years. They will specifically highlight a focus on what role cryptocurrencies and blockchain technology will play in this formation.

About the Event

Blockchain Summit India 2019 is the first edition in a series of Vision Blockchain 2030 events. Then Indian Government, various ministries, the country’s premium academic institutes, and the country’s most influential people are participating to support the initiative. Learn more about Blockchain Summit India.

When

February 22-23, 2019

Where

IIML NOIDA Campus
Delhi, India

Speaker

Ronak Doshi, Practice Director, Everest Group

NASSCOM Technology & Leadership Forum — February 20-22 | Event

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Everest Group Founder and CEO, Peter Bendor-Samuel, will lead a session at this year’s NASSCOM Technology Leadership Forum, held on February 20-22 in Mumbai. Peter’s session is titled “Digital Business Platforms – The Road Ahead.” His session will be held on February 21 from 1630 hrs. – 1730 hrs. IST in Boardroom 1.

About the session

As organizations seek to create differentiation in a digital first world, they need to create digital platforms, that allow them to pivot to a new operating model, create new business value, and establish a sustainable competitive advantage. Success on this initiative will require organizations to reimagine traditional approaches to technology implementation. In this keynote, Everest Group CEO, Peter Bendor-Samuel will highlight:

  • attributes of a winning digital platform
  • the unified operating model for long-term, sustainable success
  • an experience-first approach to drive adoption

Peter will be joined at the event by several leaders and experts from Everest Group. These include:

About the event

The complex scenarios generated by today’s multiple disruptions are generating new threats that conceal new opportunities. For this edition of the NTLF 2019, NASSCOM will place emphasis on The Next: Opportunity vs Reality. Presenters will discuss where things “really” are in terms of adoption of new technologies, the pace of adoption, the level of disruption, and the real impact delivered.

IAOP’s Outsourcing World Summit® 2019 — February 17-20 | Event

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As a Global Partner of IAOP, Everest Group is once again exhibiting at The IAOP Outsourcing World Summit 2019, IAOP’s annual global gathering. The event will take place at the Marriott Orlando World Center in Orlando, Florida, February 17-20, 2019.

If you’re attending IAOP OWS19, plan to stop by booth #33 to talk with our analysts, consultants, and executives. We’ll also have a professional photographer at our booth who will take complimentary headshots for anyone who would like an updated corporate or LinkedIn photo.

At this year’s event, Chief Research Guru Michel Janssen and Research VP Shirley hung will lead a must-attend session titled, “Digital Reality in 2019: How to Assemble Your Enterprise Digital Capability Platform. The presentation will be held on Monday, February 18, from 3:30 – 4:15 pm. See a preview of their presentation in the video below.

More details will be posted about presentations and sessions led by Everest Group senior leaders and experts. Check back soon.

To set up a meeting  with  us before, during, or after the conference, please contact Research Senior Vice President, Alan Wolfe.

 

About the Event

Join IAOP and hundreds of industry professionals on February 17-20, 2019, at the Marriott World Center in Orlando, Florida and gain the knowledge and know-how to capitalize on new technologies as well as sharpen your existing skills to take your game to the next level.

Read more about IAOP OWS 19

Yoh 360 Workforce Forum — November 12-13 | Event

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Vice President Arkadev Basak will be speaking at the 2018 Yoh 360 Workforce Forum held on November 12-13 in Philadelphia, PA. Arkadev will provide some of the latest analytics and insights from Everest Group in the realms of recruitment process outsourcing, next-generation HR practices, and total talent management.

About the Event

Join workforce experts,analysts,and fellow peers at this VIP event to network 1:1, learn about Total Talent Management and gain the tools to evolve your contingent workforce or RPO program.

When

November 12-13, 2018

Where

The Rittenhouse Hotel
210 W Rittenhouse Sq.
Philadelphia, PA, 19103

Speaker

Arkadev Basak, Vice President, Everest Group

UiPath Forward EMEA — October 30 | Event

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Research EVP and distinguished analyst Sarah Burnett will be a key speaker at the 2018 UiPath Forward EMEA event held on October 30 in London. Sarah will discuss the latest trends in automation and introduce an exciting new RPA resource from Everest Group.

About the Event

The era of Robotic Process Automation (RPA) has arrived, and it’s accelerating the pace of digital transformation in every aspect of your business. From Finance, HR and Legal to Customer Service and Contact Centres, RPA is creating a digital workforce that helps businesses scale quickly and achieve rapid results. To thrive, you need to accelerate your RPA journey, accelerate AI implementation, accelerate customer experience and accelerate your business outcomes.

No matter where you are on your RPA journey, you will not want to miss this event.

When

October 30, 2018

Where

Royal Lancaster London
Lancaster Terrace
London

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

Infosys Confluence — October 23-24 | Event

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Research EVP and distinguished analyst Sarah Burnett will chair a panel at the 2018 Infosys EMEA Confluence held on October 23-24 in Rome, Italy. The panel will focus the impact of digital transformation on business process management and customer experience.

Digital transformation with deep domain, process and the latest technology, can create robust and innovative solutions to provide the ultimate customer experience. How can the next generation BPM get amplified in this new era of digital revolution? You’ll hear perspectives from some of the very best in the business.

About the Event

Confluence is all about helping enterprises navigate from where they are to where they aspire to be. The digital revolution, cascading across every industry, is redefining our expectations as consumers, and enabling disruptive market offerings. And by extension, traditional business models are giving way to digital business models. Enterprises need new and intelligent systems to be built with next-generation technologies. And they need the right talent, the right partner to help them through that journey.

When

October 24, 2018

Where

Rome Cavalieri
Rome, Italy

Chairperson

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group

Learn more about the event

SIG Global Executive Summit 2018 — October 15-18 | Event

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Chief Research Guru Michel Janssen will be speaking at the 2018 SIG Global Executive Summit held in Rancho Mirage, California on October 15-18. On October 17, Michel will host a session titled “The Robots are Coming: Sourcing Implications on Pricing, Contracting, and the Future.” Other leaders from Everest Group will be attending the event as well.

Research VP Shirley Hung will participate in a panel discussion at the event as well. The topic of the October 17 discussion is “CSR, Sustainability, and Impact Sourcing: Perspectives and Best Practices”

About the session

Robotic Process Automation – RPA – is impacting the very way companies do business. In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Learning Objectives

  • Considerations for vetting the underlying RPA software vendors based upon late-breaking market developments
  • The impact of the convergence of RPA and AI (and other key automation tools)
  • Key contract pricing metrics so you are prepared for deal negotiations
  • Managing the implications on your existing outsourcing relationships

About the event

SIG Global Executive Summits are 4-day events that are packed with the latest best practices, cost-cutting strategies, innovative processes and risk-mitigation approaches. Through CPO roundtables, keynote sessions, workshops, breakout sessions and networking events, you’ll hear from industry thought leaders, discover the latest innovative trends and have the opportunity to network with like-minded professionals facing similar challenges.

When

October 15-18, 2018

Where

Rancho Mirage, California
Omni Ranch Las Palmas Resort & Spa

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Shirley Hung, Vice President, Research

Learn more and register to attend