Category: Roundtables

Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

EVENT

Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

Wednesday, March 1, 2023

The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services (GBS), across the dimensions of people, process, and technology. The results of the analysis, based on the responses of over 800 organisations, run counter to the commonly held belief that GBS, rather than FSS models, should be the destination of leading organisations. The findings consider the current challenges as well as prevailing opportunities for driving future success. 

ACCA, PwC, and Everest Group, along with leaders of other leading enterprise operations, will debate the merits, opportunities, and challenges of moving from a finance-focused business services organisation to a multi-functional, integrated operation at a roundtable on Wednesday, 1 March 2023 in London. 

This is an invite-only event. If you are interested in joining roundtable discussions, contact Susan Sehmi

Where

London

Speakers

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Partner - Global Business Sourcing Lead, Europe, Everest Group
Kops Deborah
Deborah Kops
Principal, Sourcing Change
Simonson Eric Refresh gray square
Eric Simonson
Managing Partner - Research, Everest Group

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable

VIRTUAL ROUNDTABLE

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out

December 8, 2022 |
9:00 AM EST | 7:30 PM IST

Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. As talent shortages continue to make headlines, businesses are aggressively turning to these non-traditional talent pools to find needed skills.

But what are the best tools and techniques to drive larger-scale adoption of impact sourcing both internally and externally?

Join this virtual roundtable and take part in conversations with our experts and your peers about how to grow impact sourcing in your organization, including:

  • What are the best strategies to drive larger-scale adoption of impact sourcing, and what are the barriers?
  • How are providers and GBS organizations advocating for the sourcing model internally?
  • How are buyers getting involved in the growth of impact sourcing?
  • What is the impact sourcing “Commitment to Action,” and how will joining it benefit your program?

Who should attend?

  • Chief sustainability officers
  • Sustainability leaders
  • Corporate social responsibility leaders
  • Workforce and talent strategy leaders
  • CHROs and heads of HR
  • GBS leaders
  • Heads of outsourcing
  • Global sourcing managers

 

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |
8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

  • How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
  • What are the top challenges?
  • What is missing from the current operating model?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • Automation CoE leaders
  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Partner
Bharath M
Samikshya Meher

2023 Outsourcing Planning – Preparing for Work Model and Pricing Changes in a Looming Recession | Virtual Roundtable

Virtual Roundtable

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession

November 17, 2022 |
8:30 AM EST | 7 PM IST

The last few years have introduced significant change and uncertainty. The service delivery industry moved to a work from home model, then to hybrid, and now in many cases, is returning to the office. In parallel, we saw prices escalate as talent became harder to retain.

Now, as a potential recession looms, uncertainty remains, leaving business leaders with more questions than answers. Have price increases steadied? Is the hybrid model working in outsourcing? Will return to office (RTO) mandates impact attrition?

In this buy-side-only forum, we will discuss the challenges we face going into 2023 and how we are adapting our cost models, contracts, and relationships with service providers.

What you will take away:

This collaborative session will provide you with new insights from our experts and your sourcing peers as you exchange perspectives and ideas on how sourcing and vendor management teams are planning for 2023, including:

  • What is the outlook for pricing across various service areas?
  • How are your peers reacting to RTO regulations, policies, and decisions?
  • How are productivity and performance being maintained as we move beyond the pandemic?

Who should attend?

  • Sourcing and outsourcing leaders
  • Sourcing pricing managers
  • RTO and hybrid workforce leaders
  • CPOs
  • Category managers
  • Supplier management leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Arora Jimit Refresh gray square 1
Jimit Arora
Partner
Fong Amy Refresh gray square
Amy Fong
Partner, Sourcing and Vendor Management

GBS Leadership Exchange: The Most Effective Strategies to Address the Future of Work | Virtual Roundtable

GBS Leadership Exchange: Invitation Only Event

The Most Effective Strategies to Address the Future of Work

November 10, 2022 |
8:30 AM EST | 7 PM IST

Like most GBS organizations, you’ve probably been thinking about how to ensure your workforce strategy includes the relevant skills and capabilities required to meet evolving business needs. As the future of work changes, GBS organizations must plan now to avoid lagging behind.

Join this virtual roundtable as Rajesh Ranjan, Partner, and Rohitashwa Aggarwal, Vice President, discuss what a future work strategy entails and the various approaches to plan and prepare. They will also explore success stories from best-in-class GBS organizations to uncover what’s currently working. 

What you will take away:

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on key priorities for the future of work, such as: 

  • How are other GBS leaders preparing their future work strategies, and what are their primary focus areas?
  • What are the top challenges and unknown areas when planning for the future of work?
  • What is missing from current work model strategies?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • GBS CXOs and VPs
  • GBS CHROs
  • GBS Human resources leaders
  • Enterprise workforce strategy leaders
  • GBS/GIC/GCC workforce strategy leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Ranjan Rajesh Refresh gray square
Rajesh Ranjan
Partner

GBS Leadership Exchange: GBS Capabilities Powering the Insurance Enterprise of the Future | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only Event

GBS Capabilities Powering the Insurance Enterprise of the Future

Oct 20, 2022 |
8:30 AM EDT | 6 PM IST

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. However, many are still viewed as scaled, low-cost service delivery organizations lacking in integrated IT and operations abilities.

Join this virtual roundtable as Rohitashwa Aggarwal, VP, and Nikhil Malhotra, Practice Director, discuss how insurance GBS organizations can ramp up the value delivered to insurance enterprises and accelerate the CEO agenda with advanced IT and operations solutions.

As a group, we’ll examine the key focus areas, pain points, success factors, and investment areas for insurance GBS organizations going into 2023 and beyond.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers, such as:

  • Priority areas for insurance GBS leaders going into 2023
  • Key challenges / pain-points
  • Investment areas and success factors
  • Success stories from peer practitioners

Who should attend?

  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

 

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

 

Rohitashwa Aggarwal gray square
Rohitashwa Aggarwal
Vice President
Malhotra Nikhil
Nikhil Malhotra
Practice Director

GBS Leadership Exchange: “More is Better” | Location and Sourcing Strategy for BFS GBS | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only Event

"More is Better" | Location and Sourcing Strategy for BFS GBS

September 22, 2022 |
8:30 AM EDT | 6 PM IST

Banking and Financial Services (BFS) companies have led the market when it comes to GBS model adoption. However, external market conditions, including the geopolitical environment, great resignation, talent shortage, and inflationary pressures have made finding talent and achieving enterprises’ growth aspirations a struggle for BFS GBS organizations.

To meet the surge in demand for talent, BFS GBS organizations are expanding their locations and sourcing portfolios with a “more is better” approach by searching out various talent supply models and locations across offshore, nearshore, and onshore geographies.

Join our exclusive GBS Leadership Exchange virtual roundtable, “More is Better” | Location and Sourcing Strategy for BFS GBS, on Thursday, September 22, 20228:30-10 am EDT / 6-7:30 pm IST.

What you will take away

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on locations and sourcing strategies, including:

  • How BFS GBS peers are responding to the “systems of growth” thinking, especially in a tough talent market
  • How location strategies are evolving to achieve desired growth
  • How global events are shaping the location strategies of BFS GBS peers
  • How sourcing strategies are being optimized to meet cost savings, growth, and innovation targets
  • Which areas – technology or operations – are seeing the most changes, and how fast are these changes being implemented

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders
  • GBS workforce strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Sakshi Garg
Sakshi Garg
Vice President
Piyush Dubey 1
Piyush Dubey
Practice Director

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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