Category: Roundtables

The Evolution of Sourcing in APAC – How to Plan for APAC’s Evolving Outsourcing and Service Delivery Landscape | Virtual Roundtable

Virtual Roundtable

The Evolution of Sourcing in APAC - How to Plan for APAC's Evolving Outsourcing and Service Delivery Landscape

August 2, 2023 |
11 AM IST | 1:30 PM SGT | 2:30 PM JST | 3 PM ACT

The services industry is experiencing multiple microtrends in the APAC region, including the emergence of new service delivery locations, the advent of generative AI, the race to cloud modernization, the growing significance of ESG practices, and endless software price increases.

In this exclusive buy-side forum, participants will engage in an open discussion centered around these rising uncertainties and shifts in the outsourcing landscape and how sourcing and supplier management peers are reacting by adapting their sourcing portfolios, delivery locations mix, and relationships with service providers.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your sourcing peers. Attendees will gain valuable insights into how sourcing and supplier management teams in APAC are evolving to meet the rising market demands.

Participants will explore:

  • The outsourcing trends across various service categories
  • How sourcing and supplier management teams are reacting to trends such as generative AI, ESG, price hikes, and emerging service delivery locations
  • How the sourcing portfolio is evolving as we move beyond uncertainties and redefine strategies

Who should attend? 

  • Sourcing teams
  • Outsourcing management teams
  • VMOs, CPOs
  • Procurement teams
  • Supplier management teams
  • Procurement and supplier management in GBS
  • Pricing and contracting teams
  • Deal optimization teams
  • Category managers
  • Location optimization teams

Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

 

 

Parul Jain
Bhanushee Malhotra

Driving Growth: Evolving the GBS Role in Marketing Services | Virtual Roundtable

VIRTUAL ROUNDTABLE

Driving Growth: Evolving the GBS Role in Marketing Services

July 27, 2023 |
9:30 AM EDT | 7:00 PM IST

Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal role in unlocking marketing efficiencies and benefits.

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your peers. Attendees will gain valuable insights into the latest adoption trends and actively contribute to a group discussion exploring their positioning of marketing service delivery models, including vision, enablers for future value creation, futuristic plans and evolution, and governance models.

This session will help participants develop an understanding of priorities and opportunities for the global delivery of marketing services such as:

  • The vision for marketing services in GBS organizations
  • Key areas and enablers for future value creation
  • Futuristic operating and governance models
  • Critical success factors
  • Success stories from best-in-class peers

Who should attend? 

  • GBS leaders
  • GBS strategy leaders
  • Marketing services leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

M Bharath
Vice President
Simonson Eric A
Managing Partner

The State of Insurance GBS: Igniting Innovation, Expanding Scope, and Driving Talent Strategy | Virtual Roundtable

VIRTUAL ROUNDTABLE

The State of Insurance GBS: Igniting Innovation, Expanding Scope, and Driving Talent Strategy

June 15, 2023 |
8:30 AM EDT | 6 PM IST

Today’s insurance GBS organizations have become strategic partners for enterprises. Are you fully aware of the exceptional opportunity for insurance GBS organizations to deepen core capabilities, add new work to scope, and accelerate transformation initiatives, all while elevating their position as valuable solution partners?

Join this virtual roundtable discussion to participate in conversations with our expert analysts and your peers to develop a deeper understanding of insurance GBS organizations’ future priorities, opportunities, and strategies to drive more value for enterprises.

We’ll explore the insurance GBS outlook on:

  • Services scope expansion
  • Role elevation
  • Role in performance management
  • Talent and location strategy
  • Transformation

Who should attend? 

  • GBS leaders
  • GBS strategy leaders
  • GBS site leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Rohitashwa Aggarwal
Nikhil Malhotra
Shivani Singh

Measuring the Impact of Impact Sourcing | Virtual Roundtable

Virtual Roundtable

Measuring the Impact of Impact Sourcing

May 24, 2023 |
9 AM EDT | 7:30 PM IST

In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation. Organizations’ methods of tracking performance metrics of impact workers vary across the board, but what is the most effective approach, and how do you use the data for better business outcomes?

Join this virtual roundtable to discuss impact measurement and share key approaches, learnings, and best practices.

We’ll uncover the key aspects of impact measurement, including:

  • Market standards and general recommendations
  • Key approaches followed by organizations
  • Learnings from best-in-class peers
  • Pitfalls to avoid and best practices to follow

Who should attend?

  • ESG and sustainability leaders
  • Chief diversity officers
  • Sustainability leaders
  • Corporate social responsibility leaders
  • Workforce and talent strategy leaders
  • CHROs and heads of HR
  • Heads of outsourcing
  • Global sourcing managers
  • Service providers

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Soni Rita B
Rita Soni
Principal Analyst, Impact Sourcing & Sustainability Research
Paul Steenkamp
Paul Steenkamp
Founder at Jack Frost
Marzanne Collins 1
Marzanne Collins
Executive Advisor at Harambee Youth Employment Accelerator
Evan Jones
Evan Jones
Group Strategy Director at Harambee Youth Employment Accelerator

Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities | Virtual Roundtable

Virtual Roundtable

Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities

April 05, 2023 |
9:30 am EDT | 7 PM IST

Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements. As part of the evolution, Life Sciences GBS organizations are increasingly supporting critical functions, including R&D operations, and scaling up these capabilities has been a top priority.

Join this virtual roundtable as our experts and your peers discuss and explore the vision, effort, and support required for scaling R&D capabilities from offshore/nearshore delivery centers.

What you will take away:

In this collaborative session, we’ll uncover the key aspects of building R&D capabilities in GBS, such as:

  • The vision for housing R&D capabilities in GBS and the value proposition of having an offshore/nearshore presence
  • Key enablers and challenges in offshoring/nearshoring core capabilities
  • Success driving actions from Life Sciences GBS leaders
  • Success stories from best-in-class peers

Who should attend?

  • GBS leaders
  • GBS Strategy leaders
  • GBS site leaders
  • GBS R&D/Clinical leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

EVENT

Finance Shared Services to Global Business Services: A Journey Worth Taking? | Roundtable

Wednesday, March 1, 2023

The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services (GBS), across the dimensions of people, process, and technology. The results of the analysis, based on the responses of over 800 organisations, run counter to the commonly held belief that GBS, rather than FSS models, should be the destination of leading organisations. The findings consider the current challenges as well as prevailing opportunities for driving future success. 

ACCA, PwC, and Everest Group, along with leaders of other leading enterprise operations, will debate the merits, opportunities, and challenges of moving from a finance-focused business services organisation to a multi-functional, integrated operation at a roundtable on Wednesday, 1 March 2023 in London. 

This is an invite-only event. If you are interested in joining roundtable discussions, contact Susan Sehmi

Where

London

Speakers

Aggarwal Rohitashwa B
Rohitashwa Aggarwal
Partner - Global Business Sourcing Lead, Europe, Everest Group
Kops Deborah
Deborah Kops
Principal, Sourcing Change
Simonson Eric Refresh gray square
Eric Simonson
Managing Partner - Research, Everest Group

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable

VIRTUAL ROUNDTABLE

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out

December 8, 2022 |
9:00 AM EST | 7:30 PM IST

Impact sourcing allows businesses to find highly engaged and stable talent sources that deliver quality work with low attrition rates while simultaneously meeting their sustainability requirements and goals. As talent shortages continue to make headlines, businesses are aggressively turning to these non-traditional talent pools to find needed skills.

But what are the best tools and techniques to drive larger-scale adoption of impact sourcing both internally and externally?

Join this virtual roundtable and take part in conversations with our experts and your peers about how to grow impact sourcing in your organization, including:

  • What are the best strategies to drive larger-scale adoption of impact sourcing, and what are the barriers?
  • How are providers and GBS organizations advocating for the sourcing model internally?
  • How are buyers getting involved in the growth of impact sourcing?
  • What is the impact sourcing “Commitment to Action,” and how will joining it benefit your program?

Who should attend?

  • Chief sustainability officers
  • Sustainability leaders
  • Corporate social responsibility leaders
  • Workforce and talent strategy leaders
  • CHROs and heads of HR
  • GBS leaders
  • Heads of outsourcing
  • Global sourcing managers

 

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT

The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

December 1, 2022 |
8:30 AM EST | 7 PM IST

In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. The challenge now lies in decoding the technologies, talent and governance models, and IA architecture for the next wave of automation-led benefits for the enterprise.

Join this virtual roundtable as our experts and your peers explore IA adoption trends and how IA will play a role in the future outlook for GBS organizations.

What you will take away:

This collaborative session will provide you with new insights from our experts and the participants as you exchange perspectives on IA adoption and best practices, including:

  • How are other GBS leaders preparing their IA strategies, and what are their primary focus areas?
  • What are the top challenges?
  • What is missing from the current operating model?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • Automation CoE leaders
  • GBS CXOs and VPs
  • GBS/GIC/GCC site leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Partner
Bharath M
Samikshya Meher

2023 Outsourcing Planning – Preparing for Work Model and Pricing Changes in a Looming Recession | Virtual Roundtable

Virtual Roundtable

2023 Outsourcing Planning - Preparing for Work Model and Pricing Changes in a Looming Recession

November 17, 2022 |
8:30 AM EST | 7 PM IST

The last few years have introduced significant change and uncertainty. The service delivery industry moved to a work from home model, then to hybrid, and now in many cases, is returning to the office. In parallel, we saw prices escalate as talent became harder to retain.

Now, as a potential recession looms, uncertainty remains, leaving business leaders with more questions than answers. Have price increases steadied? Is the hybrid model working in outsourcing? Will return to office (RTO) mandates impact attrition?

In this buy-side-only forum, we will discuss the challenges we face going into 2023 and how we are adapting our cost models, contracts, and relationships with service providers.

What you will take away:

This collaborative session will provide you with new insights from our experts and your sourcing peers as you exchange perspectives and ideas on how sourcing and vendor management teams are planning for 2023, including:

  • What is the outlook for pricing across various service areas?
  • How are your peers reacting to RTO regulations, policies, and decisions?
  • How are productivity and performance being maintained as we move beyond the pandemic?

Who should attend?

  • Sourcing and outsourcing leaders
  • Sourcing pricing managers
  • RTO and hybrid workforce leaders
  • CPOs
  • Category managers
  • Supplier management leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Arora Jimit Refresh gray square 1
Jimit Arora
Partner
Fong Amy Refresh gray square
Amy Fong
Partner, Sourcing and Vendor Management

GBS Leadership Exchange: The Most Effective Strategies to Address the Future of Work | Virtual Roundtable

GBS Leadership Exchange: Invitation Only Event

The Most Effective Strategies to Address the Future of Work

November 10, 2022 |
8:30 AM EST | 7 PM IST

Like most GBS organizations, you’ve probably been thinking about how to ensure your workforce strategy includes the relevant skills and capabilities required to meet evolving business needs. As the future of work changes, GBS organizations must plan now to avoid lagging behind.

Join this virtual roundtable as Rajesh Ranjan, Partner, and Rohitashwa Aggarwal, Vice President, discuss what a future work strategy entails and the various approaches to plan and prepare. They will also explore success stories from best-in-class GBS organizations to uncover what’s currently working. 

What you will take away:

In this collaborative session, you’ll come away with new insights from our experts and your peers as you exchange perspectives on key priorities for the future of work, such as: 

  • How are other GBS leaders preparing their future work strategies, and what are their primary focus areas?
  • What are the top challenges and unknown areas when planning for the future of work?
  • What is missing from current work model strategies?
  • What are best-in-class GBS organizations doing to find success?

Who should attend?

  • GBS CXOs and VPs
  • GBS CHROs
  • GBS Human resources leaders
  • Enterprise workforce strategy leaders
  • GBS/GIC/GCC workforce strategy leaders
  • GBS/GIC/GCC strategy leaders

Virtual Roundtable Guidelines

This event is available to our GBS Leadership Exchange members only. The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Ranjan Rajesh Refresh gray square
Rajesh Ranjan
Partner

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