Contingent Workforce Trends: The Evolution of Services Procurement | Webinar

October 4, 2024

Webinar

Contingent workforce trends: The evolution of Services Procurement

October 24, 2024

Join Everest Group’s Krishna Charan for an insightful discussion on the future of services procurement. The expert panel will explore how innovative companies are leveraging advanced vendor management system (VMS) capabilities to transform their SOW management, mitigate risks, and unlock significant value.

Key takeaways:

Insights into market trends driving the growth of services procurement
Strategies to tackle misclassification risks and improve SOW governance
How AI-powered automation and analytics are reshaping services procurement management

Krishna Charan

Vice President, Everest Group

David Feldman

Vice President, Contingent Workforce Management, Mastercard

Manfred Vogels

Vice President, EMEA Markets, Beeline

Realizing the Gen AI Journey in Modern Organizations | Webinar

September 19, 2024

Webinar

Realizing the Gen AI Journey in Modern Organizations

September 24, 2024

09:30 AM PT | 12:30 PM ET

Join Everest Group Partner Yugal Joshi for a webinar titled Realizing the Gen AI Journey in Modern Organizations where he’ll feature in a panel of experts to explore the latest trends in generative AI adoption and uncover unique strategies to achieve scalable AI success.

During the session, you’ll:

Learn the biggest challenges in scaling AI and how to address them
Explore real examples of successful AI implementations
Discover how to align people, technology, and strategy for AI success

Learn more and register

Yugal Joshi

Partner, Everest Group

Tony Rylands

Senior Director, Zones LLC

Robert J. Gates

Principal Cloud Solution Architect, Microsoft

CLINTON GLOBAL INITIATIVE | 2024

September 18, 2024

In-Person event

CLINTON GLOBAL INITIATIVE | 2024

September 23-24, 2024

Everest Group’s Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. This year, the focus is what’s working.

In 2022, Everest Group pledged to significantly increase the impact sourcing workforce – supporting hundreds of thousands of marginalized individuals to get good jobs – by providing research and enablement tools, sharing best practices, and engaging enterprises, service providers, governments, non-governmental organizations (NGOs) and other ecosystem builders in collaborative efforts. 

Everest Group’s first Commitment to Action in 2022 was to grow the impact sourcing market from 350,000 FTEs to half a million in three years. Having successfully completed that action in just two years, our new pledge is to grow the impact sourcing workforce to 1 million by 2030.

Those involved in the CGI community are aware that stating commitments isn’t enough; action must be taken to make impactful change. From our perspective, our actions are working – and we’re ready to continue exceeding our goals.

Rita will be available to discuss the present and future status of impact sourcing and how it can transform both companies and underserved global communities, as well as how impact sourcing initiatives can be integrated into business models.

Reach out to meet with Rita at the event and to learn more about Everest Group’s Commitment to Action.

Connect with us to learn how you can be part of the pledge.

Rita N. Soni

Principal Analyst, Everest Group

Elevating Talent Experience with Automation and Workflows | Webinar

September 16, 2024

Webinar

Elevating Talent Experience with Automation and Workflows

September 25 |

1:30 - 2:30 PM ET

Catch Everest Group Partner Ronak Doshi as he joins an expert panel for an insightful webinar on how AI and automation are reshaping the talent experience, driving customer service excellence, and aligning with business objectives to revolutionize the workplace.

The panel will discuss:

How automation and AI can drive exceptional customer service and set new standards of excellence
The alignment of digital talent management with business objectives to contribute to organizational success
The next S-curve in enhancing employee satisfaction and engagement

Register

Ronak Doshi

Partner, Everest Group

Raja Renganathan

Chief Growth Officer, Randstad Digital

Kelley Steven-waiss

Chief Transformation Officer at ServiceNow

Moderator Wellbeing in the Age of AI: Challenges and Solutions | On-demand Webinar

September 13, 2024

Watch Everest Group’s Abhijnan Dasgupta, Practice Director, Trust & Safety, discuss the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle. Abhijnan joins a panel of industry experts to discuss the future of wellbeing in Trust and Safety.

Key questions answered in this on-demand webinar:

How does genAI exemplify the need for T&S wellbeing services?
In which areas can AI help with moderator wellbeing?
What is the future of moderator wellbeing?

Watch now

Getting Past the Shiny Object Phase of Gen AI in Banking and Financial Services | Webinar

August 30, 2024

Webinar

Getting past the shiny object phase of Gen AI in banking and financial services

September 23, 2024

11:00 AM PT | 2 PM ET

Catch Everest Group Partner Ronak Doshi as he joins an expert panel to explore how to navigate the complexities of AI integration and governance in the banking and financial services sector to ensure ethical, efficient, and effective deployment.

The panel will discuss current applications of AI in the banking and financial services industry, showcasing how these technologies are not just futuristic concepts but present-day tools driving operational efficiency and customer satisfaction. Additionally, the session will cover strategic approaches to overcome challenges and optimize AI investments, setting the stage for a future where AI is a cornerstone of industry innovation and growth.

What you’ll learn:

Understanding AI’s Financial Impact: Gain insights into how Generative AI can significantly enhance productivity and profitability in the banking sector, potentially adding $200 billion to $340 billion annually
AI Governance: Learn about the frameworks and strategies necessary for robust AI governance to ensure ethical, efficient, and effective AI deployment within financial institutions
Real Use Cases of Generative AI: Explore real-world applications of Generative AI in banking and financial services, demonstrating how these technologies are currently enhancing operational efficiency and customer satisfaction
Executive Priorities: Discuss the critical priorities for executives to focus on to maximize the return on investment from AI technologies, including strategic implementation and overcoming common challenges
Navigating AI Integration Complexities: Delve into the complexities of integrating AI technologies in banking environments, from technical challenges to regulatory compliance and beyond
Future Trends in AI and Banking: Look ahead at how Generative AI is expected to evolve and continue transforming the banking industry, potentially leading to new business models and further innovations in customer service and operational efficiency

Ronak Doshi

Partner, Everest Group

Jason Gandy

SVP, Financial Services & Insurance, NTT DATA

Tom Mazzaferro

Chief Data & Analytics Officer, Truist

Mike Sisk

Contributing Editor, American Banker

Efficient CX Delivery: A Tech-driven Approach | Webinar

August 30, 2024

WEBINAR

Efficient CX delivery: A tech-driven approach

September 26, 2024

9:00 AM PT | 12 PM ET

Catch Everest Group Partner David Rickard as he joins an expert panel to explore how leading technologies, such as generative AI (GenAI), automation, analytics and more, are delivering value for organizations without compromising service quality.

Essential for CX and technology leaders, this live webinar will provide insights into decision-making processes that reduce costs without negatively impacting customer experience.

Key takeaways include:

Discover how cutting-edge technologies, alongside strategic approaches like shoring mix, can help optimize CX operations
Learn why incorporating humans-in-the-loop is essential for successful CX delivery and how to achieve the optimal mix of human touch and technological solutions
Delve into the latest research from Everest Group and hear from seasoned CX professionals as they share actionable insights from their experiences

David Rickard

Partner, Everest Group

Jeremy Tamm

Vice President, Sales & Marketing, TELUS Digital

Jim Mitchell

Vice President, Customer Experience Innovation, TELUS Digital

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes | Webinar

August 30, 2024

Webinar

Strategies to Help Enhance Patient Experience and Improve Financial Outcomes

September 26, 2024

Join Everest Group Vice President Priya Sahni for an interactive webinar that will dive into patient experience pitfalls and discuss new, innovative ways providers can address this ongoing yet evolving challenge. The expert panel will explore:

Ways to evaluate how your patient experience compares to industry benchmarks and peers
Methods for identifying sources of inefficiency and inaccuracy in your front-end revenue cycle operations
Strategies for performance measurement and improvement
Key vendor selection criteria and snags to avoid

Priya Sahni

Vice President, Everest Group

Sunay Shah

Executive Director of Product and Strategy, Optum

SPOTLIGHT AR SUMMIT 2024

August 29, 2024

EVENT

SPOTLIGHT AR SUMMIT 2024

September 30 - October 2, 2024

Everest Group is a sponsoring partner for the Spotlight AR Summit on September 30 – October 2, 2024 at the Loews Hotel, Kansas City. Join Everest Group’s Katrina Menzigian, Vice President, Abhishek Singh, Partner, and Chirajeet Sengupta, Managing Partner, at the event to discuss all things Everest Group and analyst relations.

Visit their exhibition space to discuss how Everest Group can assist in your analyst relations programs. Everest Group provides the necessary tools and resources to help you source valuable information to create impact for your organization, such as our PEAK Matrix® Assessments, memberships, bespoke projects, analytics, and other related research and advisory services.

Learn more about Spotlight AR Summit:  Home – Spotlight AR Summit

Reach out to Katrina, Abhishek, Chirajeet or Ashish to schedule a time to meet up!

Katrina Menzigian

Vice President

Abhishek Singh

Partner

Chirajeet Sengupta

Partner

Ashish Sehdev

Vice President

Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises | Webinar

August 14, 2024

WEBINAR

Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises

August 29, 2024

Join Everest Group Vice President Krishna Charan for an insightful webinar where a panel of experts will explore comprehensive strategies to optimize talent acquisition and management for small- and mid-market enterprises. They will cover best practices for managing talent, ensuring your organization can adapt to the evolving workforce landscape and drive success. Key discussion points include:

Current trends and drivers in talent acquisition & management
Unique requirements of small- and mid-market businesses
Best practices for adapting to the evolving workforce landscape 
Effective service and technology solutions that provide superior outcomes for talent programs
Insights on India’s demographic dividend: A game-changer in addressing the West’s demographic timebomb
Key considerations for selecting and leveraging third-party providers

Krishna Charan

Vice President, Everest Group

Julie Gerts

Vice President, QX Global Group

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

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