Category: Events

IAOP’s OWS21 | Event

Everest Group’s Amy Fong and Michel Janssen and will present the keynote session at  IAOP OWS21. The theme of this year’s event – which will be virtual –  is Change is Good: Transformation Through Technology & Business Services to Drive Your Organization and the Global Economy.

Michel and Amy’s keynote presentation, titled, Recalibrating for Resiliency – a Deep Dive into 2021 Key Issues, will kick off the event’s content sessions on February 17.

The COVID-19 pandemic disrupted the world as we knew it in 2020, affecting lives and livelihoods across the globe. It forced citizens and countries to find creative ways of living through lockdowns. Most significantly, it catapulted the world into the digital economy (just to stay connected and to survive), which has led to innovative business solutions and a new appreciation for geographic risk. This keynote address examines the impact of COVID-19 on the global economy; touches on the role of innovation in times of crises and opportunity; and sets the scene for the need for greater leadership and cross-regional collaboration than ever before. The presentation will be centered on the latest global research undertaken by Everest Group for IAOP, as its research partner.

Eric Simonson, Managing Partner, Everest Group, will follow, leading the second keynote session titled, 2021 Key Issues: An Advisor View.

View the event agenda

When

February 17, 2021; 10:15 AM – 11:00 AM ET

Where

Live, virtual event

Presenters

Amy Fong
Vice President, Strategic Outsourcing and Vendor Management, Everest Group

Michel Janssen
Chief Research Officer, Everest Group

Eric Simonson
Managing Partner, Everest Group

View the event agenda

IAOP’s IS20: Advancing Impact Sourcing & Socially Responsible Outsourcing (SRO) | Event

Sakshi Garg and Shirley Hung will be presenting a session called Making the Business Case for Socially Responsible Sourcing on December 10.

Organizations, today more than ever, are striving to balance profit, people, and planet, which has increased focus on CSR. To ensure the ongoing focus on, and success of, CSR initiatives, organizations must standardize CSR and integrate it into all aspects of their businesses including their work with suppliers / business partners. In this session Everest Group analysts will discuss: the business imperative for socially responsible sourcing; examples and benefits of Impact Sourcing in global services; the value of third-party certifications for CSR initiatives for both buyers and suppliers; considerations for success in implementing a socially responsible sourcing program.

When

December 10, 2020; 11:45 PM – 12:30 PM ET

Where

Live, virtual event

Presenters

Sakshi Garg

Vice President, Everest Group

Shirley Hung

Vice President, Everest Group

 

Reimagine Legacy. Succeed with Cloud. | Virtual Event

Everest Group VP, Yugal Joshi, will be moderating a session with enterprise clients and Infosys on legacy modernization trends, best practices, pitfalls, and success factors.

Join this event to understand the typical pitfalls our clients face in their modernization journey and their approach to overcome them. Grab the experts’ opinions on the relevant best practices to gain the confidence you need to begin or continue your application modernization initiatives. Learn how the cloud can help you reimagine your legacy IT landscape to building a future-ready enterprise.

When

Thursday, Dec 10, 2020; 11:00 EST

Where

Live, virtual event

Presenters

Vice President
Everest Group

Michael Alexander
President, Wealth Management and Global BPO
Broadridge

Jay Belur
Director of Information Technology, Customer Experience (CX)
Cisco Systems Inc.

Shaji Mathew
Executive Vice President
Infosys

 

Global Technology & Business Services Series | Event

Jimit Arora, Partner, Amy Fong, Vice President, and Michel Janssen, Chief Research Officer, will be delivering the keynote address with Kerry Hallard, CEO of the GSA and Chair of the Global Technology & Business Services Council (GT&BSC), in a session titled Revised Vision – Recalibrating for Resiliency. Based on new global research undertaken by Everest Group in partnership with GT&BSC, this keynote address will examine the impact of COVID-19 on countries and the global economy, the role of innovation in times of crises and opportunity, and will set the scene for the need for greater leadership and cross-regional collaboration than ever before.

The keynote address will be followed by a panel discussion of analysts’/advisors’ views on the future of global technology and business services industry around the world. Everest Group’s Managing Partner, Eric Simonson will be a panelist in this discussion.

Learn more about the event

When

Monday, November 30, 2020

Where

Live, virtual event

Presenters

Jimit Arora
Partner, Everest Group

Amy Fong
Vice President, Everest Group

Michel Janssen
Chief Research Officer, Everest Group

Eric Simonson
Managing Partner, Everest Group

Learn more about the event

Shared Services Forum Virtual Annual Conference 2020 | November 10-11 | Event

Anurag Srivastava will be delivering a session titled 2020 and Beyond: Key Learnings, What Will be the Impact on the Future of Delivery & Location Strategies. 

In this session, Anurag goes beyond commiseration and conjecture and provides a fact-based view of the already-visible effects of the pandemic based on our tracking of outsourcing deals, new global business / shared services centers, location-specific trends, and service provider developments.

He will also take a deep dive into the implications of these developments on future delivery and locations strategies, such as key changes to delivery portfolios, trends in onshoring vs. offshoring, locations portfolio consolidation vs. diversification, rise in large scale hubs vs. small scale centers, and adoption of a remote / work from home delivery model. Questions that Anurag’s session will address:

  • How has COVID-19 impacted outsourcing and offshoring services?
  • How do global enterprises seem to be changing their delivery strategies (e.g., sourcing model, shoring mix, investments in digital and transformation)?
  • What changes are we already seeing in leverage of delivery locations (onshore/nearshore/offshore); how are things likely to change going forward?
  • What changes will we see in how enterprises orchestrate their delivery portfolios (e.g., integrate remote delivery, hubs vs. spokes vs. satellites, growth in tier-2/3 cities)?
  • How should firms navigate this massive disruption by going back to design principles?

Learn more about Anurag’s session

When

November 12

Where

Virtual session

Presenters

Anurag Srivastava
Vice President
Everest Group

Learn more about Anurag’s session

SIGnature Event: Transformation and Talent Optimization | November 5 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will be presenting the session titled 5 Most Important Outsourcing Market Trends in 2020 in which they will address the following topics:

  • Key developments in IT and BPO in 2020
  • Digital adoption trends
  • How the nature of deals has changed
  • Critical success factors going forward

Global services and outsourcing saw dramatic shifts in 2020 across multiple areas, but what do these shifts mean for your organization? In this session, Amy will provide a review of the market, and notable changes with service providers and within the industry as a whole – within the context of what lies ahead for global services.

When

November 5, 2020, 3:35 PM – 4:05 PM Pacific Time

Speakers

Everest Group’s Amy Fong and Michel Janssen will be presenting at this virtual event.

Learn more and register

IBPAP’s International Innovation Summit 2020 | November 4-19 | Virtual Event

The IT and Business Process Association of the Philippines (IBPAP) is organizing the International Innovation Summit (IIS) 2020 to demonstrate how the Philippine IT-BPM sector is adapting and pushing forward with agility and resilience despite the ambiguities that lay ahead. This year’s theme, “A World Caught Unaware: Navigating Pandemic Uncertainty and Unleashing Future Potentials,” will offer a fresh perspective on how to navigate the uncertainties caused by the pandemic and work towards solidifying Philippine’s value proposition as a global destination for IT-BPM services.

Everest Group is a knowledge partner for IBPAP for their annual conference, International Innovation Summit 2020, and will engage with IBPAP for content on thought leadership and sector insights.

Various Everest Group leaders will be presenting throughout the virtual event.

When

November 4-19, 2020

Where

Live, virtual event

Sessions

The C-Suite Panel: What is the Outlook for the IT-BPM Industry in the Next Decade?
Moderated by Shirley Hung on November 4, 2020.

From Surviving to Thriving: Digital Transformation Imperatives for the IT-BPM Industry
Moderated and presented by Anurag Srivastava on November 5, 2020

Keeping PH on the Cutting Edge: A Unified IT-BPM Industry Forging Forward
Presented by H. Karthik  on November 19

Keeping PH on the Cutting Edge: A Unified IT-BPM Industry Forging Forward
Moderated by Prashray Kala on November 19

 

2020 Global Blockchain Week | October 26-30 | Event

Everest Group’s Ronak Doshi will be joining a panel of speakers from TCS who will be presenting a session titled The Urban Future: Where Technology meets Citizen Experience. 

When

October 28, 10:10 AM – 11:15 AM

Where

Live, virtual session

Presenters

Ronak Doshi
Vice President
Everest Group

Hanumantha Rao
Head of Technology & Partnerships
TCS Blockchain Services

Ramesh Raskar
Professor
MIT Media Lab

Preeti Gandhi
Head, Marketing & Communications
TCS Interactive and Blockchain Services

Learn more and register here

GSMA Thrive North America | October 27-29 | Event

Everest Group’s Akshat Vaid will be moderating a panel discussion titled ORAN Adoption and Engineering Imperatives in 5G at the GSMA Thrive North America event. During the session, panel members will share and discuss their insights about the topic.

When

October 28, 2020; 1:45 PM PST

Where

Live, virtual event

Moderator

Akshat Vaid
VP, Engineering Services
Everest Group

Presenters

Ameer Saithu
SVP, Engineering Services
HCL

Marko Babovic
VP and Head of PLM RAN
Mavenir

Franz Seiser
Vice President Access Disaggregation, Core Network & PaaS
Deutsche Telekom AG

Kin-Yip-Liu
Senior Director, Applications Engineering
AMD

Susan James
Sr. Director, Telecommunication Strategy
Redhat

Bryan Beal
Senior Director, Strategy and Innovation – Telco and Edge Cloud Group
VMWare

 

EmpowerCX 2020 | October 14-15 | Virtual Event

Everest Group CEO Peter Bendor-Samuel will deliver the keynote address at EmpowerCX 2020 virtual event hosted by Sitel Group. Peter’s keynote address is titled I Can’t Get No Innovation! in which he will discuss the past, present and future of innovation and its impact, why you should invest in it and what you can expect from your service provider as you move through digital transformation.

When

Thursday, October 15, 11:00 AM – 11:55 AM EDT

Where

Live, virtual event

Presenters

Peter Bendor-Samuel
CEO, Everest Group

 

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