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Events

CCAP: Leading with CX in a Digital World — July 25-26 | Event

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Everest Group is once again the featured Knowledge Partner of the 2018 Contact Islands conference, “Leading with CX in a Digital World,” presented by the Contact Center Association of the Philippines (CCAP).

Managing Partner Eric Simonson and Research Partner H. Karthik will be key speakers during the event.

Eric will lead a session titled, “The Empowered Customer in the Age of Digital Care”
Session summary: Industries across the globe are facing profound paradigm shifts driven by new business models, supported by innovative, disruptive innovations. Amidst the changing business landscape, the focus on customers has become even more critical than ever before. This session aims to build a better understanding of the “new-age” customer and their expectations, focusing on both existing customer segments as well as millennials. The session re-inforces the importance of staying focused on customers while in the midst of adopting new models and undergoing transformation.

Karthik will moderate a session titled, “Gearing Up for the Hybrid Workforce: Humans + Machines”
Session summary: Next gen technologies such as AI, automation, and advanced analytics is changing the way companies operates. As humans and machines work more closely and collaborate, processes can become more fluid and adaptive and help organizations become more innovative and profitable. This session brings in the views of the leading industry voices on how they are getting ready for this shift and the kind of the steps they are taking, including the changes coming to the overall CX approach. Further, it explores how the collaborative Human + Machine service delivery model will enhance outcomes and result in more impact than ever before.

When

July 25-26, 2018

Where

Shangri-La’s Mactan Resort and Spa
Cebu, Philippines

Speakers

Eric Simonson, Managing Partner, Everest Group
H. Karthik, Partner, Research, Everest Group

Learn more

Symphony Robotic Operations Centre Launch — June 27-28 | Event

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Research VP and RPA expert Sarah Burnett will be a key speaker at Symphony’s Robotic Operations Centre Launch in Krakow, Poland held on June 27-28.

Sarah’s presentation, Are “Colleagues” Electric?, will distill volumes of unique and detailed, industry-leading research on the rise of robots in enterprises. She will discuss the state of the automation market and its phenomenal growth, technology trends, how leading enterprises are taking advantage of the technology to get ahead of competition, and what the future holds for the industry.

Join Everest Group at this event for a round of discussions and presentations on the state of the automation market.

When

June 27-28, 2018

Where

Krakow, Poland

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more about the event

ABSL Poland HR Club — June 18 | Event

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Research VP Anurag Srivastava will lead a session titled “Skills of the future: implications on talent acquisition” at the June 14 HR Club meeting in Poland hosted by ABSL (Association of Business Service Leaders).

Other experts in the industry will join Anurag at the ABSL event to discuss new development and trends, as well as their biggest concerns and how they are addressing them.

When

June 18, 2018

Where

Colgate-Palmolive Services (Poland)
Sp. z o. o. ul. Taśmowa 7, 02-677 Warszawa
Poland

Speaker

Anurag Srivastava, Research VP, Everest Group

Smart Interactions in the Cloud — June 6 | Event

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Automation expert and research VP Sarah Burnett will speak at the NICE 2018 Smart Interactions in the Cloud event in London on June 6. She will be part of a breakout session where they discuss how organizations are using the latest developments in RPA to get ahead of the competition.

About the event: Interactions 2018 will feature over 25 sessions, with over half of them led by industry experts and NICE customers. The conference features a rich array of breakout tracks dedicated to helping you and your organisation succeed in areas such as customer experience, operational efficiency and compliance.

 

When

June 6, 2018

Where

Stamford Bridge, the home of Chelsea Football Club
Fulham Road
London
SW6 1HS
United Kingdom

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register

9th Annual ABSL Conference — June 6 – 8 | Event

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Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme of this year’s conference is “Poland. The place to grow.” On June 7, Karthik will moderate a session titled “Rethinking city competitiveness.” On June 8, Eric will facilitate a panel discussion on how technology is changing the way we should think about business models.

About the event:
Bringing together business leaders and influential representatives of various industries, the Annual ABSL Conference provides an exceptional opportunity for insightful discussions and networking. Learn more about the ABSL Conference.

When:
June 6-8, 2017

Where:
Poznań, Poland

Everest Group speakers/moderators:

H. Karthik, Partner, Global Sourcing, Everest Group

Eric Simonson, Research Managing Partner, Everest Group

Learn more

WorkFusion Ascend Summit — June 5-6 | Event

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Research VP Sarah Burnett will be an expert speaker at the 2018 WorkFusion Ascend Summit in London held on June 5 and 6. On Tuesday, June 5, she will present on the very hot topic of Trends in Intelligent Automation and what orgs need to pay attention to now.

Sarah will also participate in a panel discussion on the best practices of AI-powered RPA and how to get better outcomes from this disruptive technology.

 

When

June 5, 2018

Where

Tobacco Dock: Wapping Lane
London, E1W 2SF

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register

NASSCOM’s 8th GCC Conclave 2018 — April 26-27 | Event

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Everest Group is the Strategic Partner of NASSCOM’s 8th annual Global Capability Centers Conclave, Leading the New Normal: Speed, Smart & Skill, held in Mumbai on April 26 & 27, 2018. Visit our experts and analyst at Stall #7 during the event.

Global In-house Centers (GICs) are showing strategic leadership in supporting and driving the enterprise agenda. By pushing boundaries and driving innovation, they have evolved into powerful Global Capability Centers (GCCs).

However, today unprecedented digital disruption is pushing GCCs to provide transformational value to the enterprise, driven by GCCs’ ability to own business accountability, increase impact in core business functions, build deep talent expertise, adopt and lead in digital, and be agile in whatever they do.

This 8th meeting of the Conclave will present attendees with the latest thought leadership on how global enterprise GCCs are enabling adaptive enterprises, and share lessons learned from those who are delivering enhanced value in the new paradigm.

When:
April 26 & 27, 2018

Where:
Mumbai
Taj Lands End

 

ProcureCon Indirect Europe 2018 — April 17-18 | Event

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Research VP Julian Herbert will be a key speaker at ProcureCon Indirect Europe held on April 17-18 in Copenhagen. Julian will join other industry experts on an all-star panel. The discussion topic will be: How can you establish agility in a fast-moving, digital area whilst maintaining supplier relationships to ensure you can react quickly to emerging innovations?

Stop by and see us at booth 12 as well!

When

April 17-18, 2018

Where

Radisson Blu Scandinavia Hotel
Copenhagen

Speaker

Julian Herbert, Research VP, Everest Group

Special promotion

Receive a 20% discount on your admission to the event by contacting Event Director Soraya Sanjoori and mentioning Everest Group.

Learn more and register

RPA & AI Germany Forum — April 13 | Event

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Research VP Sarah Burnett will be a keynote speaker at the 2018 RPA & AI Germany Forum in Berlin held on April 13. Sarah will lead a session titled RPA and AI: The Power of Two.

Summary: RPA and AI are very different types of technologies but when combined, they can help organizations get significantly more value out of automation. In this session, Sarah Burnett, lead automation analyst at Everest Group, will talk about:

  • The differences between the two types of technologies
  • The suitability of the two for automating different types of processes
  • Automation technology adoption trends – how enterprises are using RPA and AI for process automation
  • How to get started on each and combine the two for end-to-end automation

The session will help organizations look beyond tactical deployments to develop automation capabilities that deliver business outcomes.

When

April 13, 2018

Where

VKU-Forum, Invalidenstraße 91, 10115
Berlin

Speaker

Sarah Burnett, Research VP, Everest Group

Learn more and register

UK Symposium: Thriving in A World of Change — March 22 | Event

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Everest Group’s March 22 symposium, Thriving in a World of Perpetual Change, brings together industry expertise and rich resources to help you identify practical strategies to thrive in a time of global disruption. Join us as we explore ways leading enterprises are planning and organising to take advantage of disruption to improve outcomes.

About the event

Ongoing global disruption – in the form of economic uncertainty, political upheaval, legal/regulatory change, and technological development – is forcing the global services market to completely transform how service delivery is organised and executed. Keeping up with the latest developments is difficult enough, let alone understanding and planning for potential consequences.

What you will see, hear, and learn

  • Findings from our first ever assessment of how leading organisations are achieving Pinnacle, or best-in-class, status in leveraging Robotic Process Automation (RPA) in their service delivery organisations
  • Early findings from our RPA Technology PEAK Matrix™ 2018 research
  • Predictions for how the global services market will evolve in 2018, including demand trends, impact of RPA and other technology trends, digitalisation, the service provider landscape, delivery locations, vendor management and pricing, GDPR, and more
  • A panel discussion about what organisations should do to survive in a changing world

The programme will be followed by a networking session industry colleagues and Everest Group analysts over drinks and canapes.

Date

Thursday, 22nd March, 2018
3:30 to 7:00 pm

Location

Frobisher 2 Auditorium | Barbican Centre
Silk Street, London EC2Y 8DS

Register for the event

Last year’s event exceeded capacity very quickly – register today to save your space!