Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises | Webinar

August 14, 2024

WEBINAR

Surviving the Demographic Timebomb: Optimizing Talent Strategy for Small- and Mid-Sized Enterprises

August 29, 2024

Join Everest Group Vice President Krishna Charan for an insightful webinar where a panel of experts will explore comprehensive strategies to optimize talent acquisition and management for small- and mid-market enterprises. They will cover best practices for managing talent, ensuring your organization can adapt to the evolving workforce landscape and drive success. Key discussion points include:

Current trends and drivers in talent acquisition & management
Unique requirements of small- and mid-market businesses
Best practices for adapting to the evolving workforce landscape 
Effective service and technology solutions that provide superior outcomes for talent programs
Insights on India’s demographic dividend: A game-changer in addressing the West’s demographic timebomb
Key considerations for selecting and leveraging third-party providers

Krishna Charan

Vice President, Everest Group

Julie Gerts

Vice President, QX Global Group

How to Supercharge Your CX with AI-Fueled Digital Transformation | On-demand Webinar

August 14, 2024

Watch as Everest Group Vice President Sharang Sharma joins industry experts in this on-demand webinar about supercharging your digital customer experience (CX). In this webinar, Sharang offers key insights from Everest Group research to convey the urgency for transformation, the emerging technologies at play, and the success factors that leading brands recognize. You will learn how enterprises can effectively set, and achieve, their digital CX transformation goals in the age of AI.

Key takeaways include:

Insights on the evolving digital ecosystem, including analytics, automation, conversational AI, and generative AI
Best practices for identifying use cases ideally suited for transformation
Tips for overcoming common challenges in the transformation process

Watch Now

Mitigating Supplier Risks: The Power of Advanced Tools and Technologies | Webinar

August 13, 2024

on-demand webinar

Mitigating Supplier Risks: The Power of Advanced Tools and Technologies

WATCH THE WEBINAR ON-DEMAND

Managing supplier risk has become more critical than ever. The increasing complexity of global supply chains and the need for greater transparency and compliance have now made it essential for organizations to adopt advanced supplier risk management tools to mitigate threats.

Watch this webinar to hear our sourcing experts address these challenges and discuss the latest supplier risk management tools. They explored the functionalities these tools offer to mitigate risk across the entire supplier management workflow, such as enhanced risk assessment, improved decision-making, and business continuity in an unpredictable market.

What questions did the webinar answer?

What are the current trends and challenges in supplier risk management?
How can digital tools and technologies improve supplier risk assessment and mitigation?
What specific functionalities do modern supplier risk management tools offer?
How can automation and data analytics enhance the effectiveness of supplier risk management?
What are the best-in-class features and functions to look for in a supplier risk management tool?

Who should attend?

Chief procurement officers
Global sourcing managers
Strategic sourcing leaders
Heads of direct/indirect sourcing
Procurement managers
Category managers
Supplier risk managers

Amy Fong

Partner

Khushboo Hanjura

Senior Analyst

Mindset Shift: Embracing Sustainability as a GDP Growth Lever | Webinar

August 6, 2024

ON-DEMAND WEBINAR

Mindset Shift: Embracing Sustainability as a GDP Growth Lever

WATCH THE WEBINAR ON-DEMAND

Climate change and the volatility it can cause has a demonstrable impact on GDP. However, traditional GDP calculations often neglect to include the impact of environmental degradation, resource depletion, and societal disruption caused by the climate crisis. The broader picture of economic health, therefore, is not as complete and robust as it could be.

Our experts, Cecilia Van Cauwenberghe, Meenakshi Narayanan, and Rita N. Soni, discussed the critical need to consider sustainability as an integral part of GDP discussions, as well as key initiatives integrating economic factors, climate change, and GDP by economists and other research institutions.

Attendees understood more about the relationship between economic inclusion, climate change, and GDP and learned how to make GDP calculations more inclusive of sustainability considerations.

What questions did the webinar answer for the participants?

How do climate change and social disruptions directly impact GDP growth and economic stability?
What methods can be used to integrate environmental and social costs into GDP calculations effectively?
What innovative strategies can different stakeholders implement to promote sustainable economic development?

Who should attend?

Chief sustainability officers
IT service business heads
Supply chain and procurement business heads
Government officials handling economics, taxation and finance
Research organization and sustainability-related NGO representatives
Economists and academics in this field

Cecilia Van Cauwenberghe

Global Research Director

Meenakshi Narayanan

Senior Analyst

Rita N. Soni

Principal Analyst

IT and BPO Outsourcing: Commercial Trend Evolution | Webinar

July 30, 2024

ON-DEMAND WEBINAR

IT and BPO Outsourcing: Commercial Trend Evolution

WATCH THE WEBINAR ON-DEMAND

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

How has the demand for outsourcing services evolved in 2024?
What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
What is the future outlook for pricing?

Who should attend?

CIOs
CTOs
CDOs
IT strategy leaders and executives
BPO department leaders
GBS leaders managing IT and BPO outsourcing contracts
Pricing leaders
Solutioning leaders
Pre-sales leaders
Large pursuits leaders

Abhishek Biswas

Practice Director

Rahul Gehani

Partner

Udit Maheshwari

Practice Director

Shitika Ujjain

Practice Director

Assessing the ER&D Services Potential in APAC | LinkedIn Live

July 25, 2024

LINKEDIN LIVE

Assessing the ER&D Services Potential in APAC

Watch this event on LinkedIn which was delivered live on Thursday, July 25, 2024

Despite a global economic slowdown, the APAC geography has proven its resilience in the face of market difficulty. As a result, it has become a strong area of interest across both enterprises and service providers, particularly for the opportunities it affords in the ER&D sector.

Join our experts Mayank Maria, Vice President, and Nishant Udupa, Practice Director, to understand the future role of APAC in global ER&D services, as well as the key segments that will drive growth in this space.

Participants will gain vital knowledge of engineering opportunities in the APAC geography, as well as understand the outlook for spending and outsourcing in this thriving market.

During this in-depth LinkedIn Live, we’ll answer the following questions:

Should the APAC market be viewed as a strategic growth market for an engineering business?
Which specific segments of the market are expected to offer high growth potential?
Which factors will contribute to the success of an engineering business in this market?

Mayank Maria

Vice President Everest Group

Nishant Udupa

Practice Director Everest Group

Embedding AI into Enterprise DNA | Webinar

July 24, 2024

Webinar

Embedding AI into Enterprise DNA

July 24, 2024

9:00 AM PT | 12 PM ET

Catch Everest Group Managing Partner Chirajeet Sengupta in this upcoming webinar in which a panel of experts will join him to discuss the potential of artificial intelligence (AI) to serve as a sustainable, scalable solution to the persistent problem of stagnant labor productivity. Attendees will also learn more about the exponential nature of tech adoption and the need for a bold vision in AI implementation.

The expert speakers will address the crucial issues that lie at the intersection of innovation, trust, and experience when unlocking the full business value of AI. The session will cover real-world lessons and best practices for scaling AI without compromising the vital role of human talent and ingenuity.

Chirajeet Sengupta

Managing Partner, Everest Group

Katie Markwell

Head of Advisory Services, Managing Director, Randstad Digital

Wilco Jansen

Director Digital and Technology Workforce Transformation, Discover Financial Services

Experience Management: Unlocking Value in Finance Transformation | LinkedIn Live

July 24, 2024

LinkedIn Live

Experience Management: Unlocking Value in Finance Transformation

August 23, 2024

Join Everest Group Partner Shirley Hung and other distinguished panelists on an upcoming LinkedIn Live as they discuss ways to unlock the potential of experience management in finance.

They will discuss:

Key challenges, success criteria, and practical strategies for integrating experience management into finance operations
Using AI and analytics to drive process efficiency and personalization
Strategies for tackling fragmented data landscapes and resistance to change
Creating customer journeys with seamless communications

Shirley Hung

Partner, Everest Group

Sarah (Vinall) Hoxie

Corporate Chief Financial and Accounting Officer, LSC Communications

Tarun Chadha

SVP, Global Advisory Head, Sutherland

Nikhil Anand

SVP, Global Head of Business Services, Sutherland

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations | Webinar

July 23, 2024

ON-DEMAND WEBINAR

What’s Next in Financial Services? Driving Transformation Through Sourcing, Technology, and Operations

WATCH THE WEBINAR ON-DEMAND

The Banking, Financial Services, and Insurance (BFSI) industry is undergoing major business and IT transformations amid current challenging macroeconomic, geopolitical, and regulatory environments. To navigate these complexities, BFSI organizations need critical market intelligence, peer best practices, and strategic frameworks for informed sourcing, technology, and operational decisions.

In this webinar, attendees learned how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies.

What questions did the webinar answer for the participants?

What are the IT and sourcing implications of the business and operating model transformations that BFSI firms are undertaking?
What is the product-IT operating model, and what does it mean in the BFSI industry?
What is the role of AI in the financial services transformation?
Where are industry peers in their generative AI adoption journey from pilot to production?
How can BFSI firms extract more value from their core systems by investing in an ecosystem of core augmentation solution providers?
What is the upcoming research from Everest Group covering technology providers in the BFSI industry?

Who should attend?

CIOs and CTOs
IT and BPO strategy and department heads
Heads of outsourcing
Procurement managers, global sourcing managers, and vendor managers
IT and BPO service provider leadership
Technology providers
Analyst relations

Ronak Doshi

Partner

Kriti Seth

Practice Director

Abhilasha Sharma

Practice Director

Vigitesh Tewary

Practice Director

The Pricing Outlook for H2 2024 and Beyond | LinkedIn Live

July 17, 2024

LinkedIn Live

The Pricing Outlook for H2 2024 and Beyond

Watch this event on LinkedIn which was delivered live on Wednesday, July 17, 2024

Will price and cost pressures continue to trend as the most acute business challenges of 2024 and beyond?

Join our experts Arpit Jhaver, Amanpreet Machanda, and Ricky Sundrani for a deep dive into our Everest Group Pricing Index™ report findings for the first half of 2024. Our analysts will discuss the key trends from the first six months and outline the main business challenges likely to appear within the next year.

Participants will gain valuable pricing insights from our biannual overview of current and expected pricing trends, evaluated across various service types and delivery locations.

During this in-depth LinkedIn Live, we discussed:

How pricing changed across key outsourcing functions and delivery locations throughout H1 2024
What the pricing outlook is like for H2 2024 and 2025, and how it can impact your outsourcing strategy
How companies are using the Pricing Index to help with sourcing decision

Arpit Jhaver

Practice Director

Everest Group

Amanpreet Manchanda

Practice Director

Everest Group

Ricky Sundrani

Partner

Everest Group

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Events