Category: Events

2020 SIG Global Executive Summit | October 13-15 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will present a session called Services Category Management – Gaps in Capabilities, Haves and Have Nots. 

For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused on direct and indirect materials. In this engaging session, Everest Group will share the outcomes Pinnacle Enterprises™ deliver on when effectively managing services categories. We’ll discuss the practices in technology, governance, category management, and talent that differentiate the leaders.

When

October 13-15

Where

Live, virtual event

Speakers

Everest Group’s Amy Fong and Michel Janssen will present at the event.

IAOP GOV20: Rethinking Governance | October 7-9, 2020 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will be speaking in the session Managing the Transition to a Work from Home Model in Global Services in IAOP’s GOV20 virtual forum.

Leading service providers have announced a significant portion of their roles will shift to a work from home (WFH) model. While many organizations allowed WFH as a temporary solution during the crisis, its likely it will become the norm for many roles. In this session Everest Group will share the latest research on market trends as well as guidance to prepare for the “Next Normal” in service delivery.  We will discuss:

  • How prevalent will WFH become in the post COVID-19 world?
  • Which roles are most appropriate for WFH? Where is the risk too high?
  • What are the greatest concerns with wide scale WFH?
  • Which contract terms should be re-examined when negotiating a long term WFH model?
  • What questions should you ask your service providers to ensure strong governance and risk mitigation?

When

Thursday, October 7-9, 2020; 1:30 PM – 2:00 PM ET

Where

Live, virtual event

Presenters

Michel Janssen
Chief Research Officer

Amy Fong
Vice President

 

SIGnature Event: Pivoting Through Pandemonium | September 9 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen be presenting at SIG’s virtual event Pivoting Through Pandemonium – Risk, Innovation, Talent and Stories of Success. In their session, Managing Services Categories for Maximum Value, Amy and Michel will share insights on the practices that make a significant positive impact. Everest Group believes that all Category Management is not equal. They’ll explain the significant differences in the capabilities companies develop across categories, even among Pinnacle Enterprises™. In this session, they’ll look at new data on the level of best practice implementation across services categories. Attendees have an opportunity to learn which services categories have the most opportunity for capability development and where to focus efforts.

Amy will also participate in the panel discussion Nuances of the Post Pandemic Workforce, which will discuss the pressures and opportunities procurement/sourcing teams are facing as a result of COVID-19.

When

Nuances of the Post Pandemic Workforce Panel Discussion | September 9, 2020, 1:10  PM – 2:05 PM Eastern Time

Managing Services Categories for Maximum Value | September 9, 2020, 3:25 PM – 3:55 PM Eastern Time

Speakers

Everest Group’s Amy Fong and Michel Janssen will be presenting at the online event

 

Contact Islands 2020 Virtual Conference | September 8-24 | Virtual Event

The Contact Islands Virtual Conference features 7 sessions spread across a 3-week period. Everest Group’s H Karthik will present a session called How is the IT-BPM industry in the Philippines and around the world responding to the new normal? and Skand Bhargava will present a session called What is the state of Digital CX in the Philippines despite current challenges?

When

September 8-24, 2020

Where

Live, virtual event

Speakers

Everest Group’s H Karthik and Skand Bhargava will be speaking at the event.

 

Creating a Resilient and Agile Organization with Continuous Process Automation

Amardeep Modi, Practice Director at Everest Group will be speaking at the industry’s largest live customer service event “Interactive Live,” on Sept 16 at 2pm EDT.

Amardeep will be presenting, “Creating a Resilient and Agile Organization with Continuous Process Automation.”

Enterprises are constantly under pressure to keep pace with evolving customer expectations, intensifying competition, regulatory changes, need to enhance stakeholder experience, and the administrative expenses that come with those changes. COVID-19 pandemic has further exposed legacy operations and has accentuated the need to transform into a lean, resilient, and agile organization.

When

Sept 16 at 2pm EDT

Where

Live, virtual event

Speakers

Everest Group’s Amardeep Modi will provide insight on how to keep pace with evolving customer expectations, intensifying competition, regulatory changes and more.

 

Fully Digital SIG Global Procurement Technology Summit | May 11-15 | Event

Hundreds of procurement executives, experts, and thought leaders from across the world are coming together for the SIG Procurement Technology Summit that will be held online, offering an immersive experience in industry trends, innovations, and solutions that are shaping high-performance sourcing teams and best-in-class procurement organizations.

Everest Group’s Amy Fong and Michel Janssen will be presenting a session titled: 7 Overlooked Opportunities in Technology Sourcing, in which they will highlight supply base strategy, pricing and contracting strategies that sourcing teams can implement to optimize costs and modernize delivery in technology services and outsourcing.

Procurement professionals are charged with digitally transforming their function and enabling digital transformation of the broader organization through category strategies, sourcing, and supplier management. As digital changes the marketplace, sourcing practices must change as well. Are you keeping up? In this session, Amy and Michel will highlight the areas of technology evolution that sourcing teams can impact the most. They’ll highlight important trends that procurement professionals should be aware of in key services categories like IT services and contingent labor. They’ll also deep dive into significant related changes in pricing strategies, SLAs, and contract terms – all based on Everest Group’s insights from working with hundreds of companies.

Attend this session to up your digital game plan and drive more value out of your organization’s next technology project.

When

May 11, 2020, 01:20 pm – 2:20 pm

Speakers

Everest Group’s Amy Fong and Michel Janssen will be presenting at the online event.

Learn more

IAOP OWS2.0 | February 17-19 | Event

Everest Group is an official sponsor of IAOP OWS2.0.  Shirley Hung and Eric Simonson will present key insights from Everest Group’s Key Issues Study in a session titled: Key Issues in 2020: The Insights You Need to Plan & Execute Successfully on Tuesday, February 18.

Geopolitical, economic, and even environmental events are impacting all of us in new ways, both personally and professionally, and 2020 promises more turbulence and uncertainty. In this session, learn the results of our recent Key Issues Survey, in which executives from your peer organizations and most likely your own company participated. These insights will be critical as you design and execute your strategic outsourcing plans.

Issues covered will include:

  • Organizations’ top growth challenges
  • Potential impacts if the global economy weakens … or strengthens
  • How organizations are viewing and investing in innovation
  • Talent challenges and priorities

When

Tuesday, February 18, 2020, 2:00 – 2:45 pm

Where

Renaissance Orlando, Orlando, Florida

Presenters

Meet Shirley Hung, Vice President, Everest Group and Eric Simonson, Managing Partner, Research, Everest Group, and at Booth #16. And be sure to have a new headshot taken at booth #15, compliments of Everest Group. 

Learn more about the event

Shared Services Forum UK Annual Conference 2019 | November 20-21 | Event

The advancement of technology and the dawn of artificial intelligence have produced infinite possibilities for the future of Shared Services and how it impacts the way we work. This year’s conference will explore how we use our past / present knowledge to influence our preparedness for a better tomorrow.

This year’s conference theme is FUTURE VISION – TOMORROW NOW.

When

November 20-21, 2019

Where

Aintree Racecourse, UK

Attendees

Sarah Burnett will be attending the event.

Read more about the event

ABSL 7th Annual Conference | November 18 | Event

With evolving technology, digitalization has become more and more conspicuous in modern businesses.  The human element but stays a constant. It is a given that humans will always be at the center of every tech creation.

The 7th ABSL Annual Conference aspires to anticipate the future and empower the Business Services Community.

When

November 18, 2019

Where

JW Marriott Bucharest

Speakers

Anurag Srivastava would be speaking in a session titled: Cracking the innovation code: essential, but not easy

Learn more about the event

Medidata NEXT – November 12-13 | Event

What would the next generation of clinical trial protocols look like? Would they be adaptive? Or virtual? Or personalized? In this talk session, titled Trends for the Clinical Trial of Tomorrow, panelists will offer insights and make predictions on the future of clinical trials. Find out the most important elements that make a clinical trial platform supportive of the overall clinical trial ecosystem.

When

November 12, 2019

Where

Spring Studios, New York

Speakers

Nitish Mittal will be speaking at this event along with Kevin Collier, VP of Product Management at Medidata Solutions and Katrina Rice, EVP, Professional Services at eClinical Solutions.

Read more about the event

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