Banking, Financial Services, and Insurance Leaders Discuss: 2024’s Top Trends in Tech and Ops Sourcing | Virtual Roundtable

July 10, 2024

Virtual Roundtable

Banking, Financial Services, and Insurance Leaders Discuss: 2024's Top Trends in Tech and Ops Sourcing

July 10, 2024 |

8:00 AM PT | 10:00 AM CT

What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector?

Join your peers as Everest Group analysts guide a dynamic discussion on the most impactful sourcing developments influencing BFSI firms in 2024. This exclusive virtual roundtable, tailored for industry practitioners, will be a flexible forum to raise questions, hear from leaders in the industry, and tap into the expertise of seasoned analysts.

Participants will come away with insights into how sourcing teams across the industry are adapting and thriving in a shifting ecosystem, including:

Strategies for supporting IT’s transition toward a product operating model
Exploration of total cost rationalization levers across technology, IT services, and operations
Insights into designing and aligning objectives and key results (OKRs) for sourcing teams to drive successful outcomes

Who should attend?

Sourcing leaders from BFSI
Category managers
Vendor managers
BFSI tech and ops leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Ronak Doshi

Partner

Amy Fong

Partner

REQUEST TO ATTEND

Innovating End-to-End Supply Chain Orchestration – Capgemini and Kuehne+Nagel Deliver Supply Chain Resilience | Webinar

July 10, 2024

Event

INNOVATING END-TO-END SUPPLY CHAIN ORCHESTRATION – CAPGEMINI AND KUEHNE+NAGEL DELIVER SUPPLY CHAIN RESILIENCE

July 10, 2024

Catch Everest Group Partner Shirley Hung for a webinar exploring end-to-end supply chain orchestration. She will provide a unique perspective on navigating the evolving supply chain landscape. The webinar will focus on how Capgemini and Kuehne+Nagel’s business ecosystem partnership provides an innovative supply chain orchestration capability to drive resilient, efficient, and sustainable supply chain operations by:

Implementing an integrated, end-to-end supply chain service utilizing technology and data-driven processes
Leveraging an outcomes-centric model that delivers enhanced business value
Empowering a new breed of supply chain professional through diversifying your workforce

Register Now

Dr. Matthias Hodel

Global Head Customer Development Integrated Logistics, Kuehne+Nagel

Shirley Hung

Partner, Everest Group

Jörg Junghanns

Kuehne + Nagel Partnership Lead, ISCO, Capgemini’s Business Services

Evaluating Brand Perception Data to Improve EVP and Talent Attraction | Webinar

July 9, 2024

On-Demand webinar

Evaluating Brand Perception Data to Improve EVP and Talent Attraction

WATCH THE WEBINAR ON-DEMAND

A distinctive employee value proposition (EVP) is proving to be the deciding factor in GBS and tech employers’ differentiation, particularly in a market with slowing talent demand.

Our experts Rohitashwa Aggarwal, Partner, and Shivangee Kumar, Senior Analyst, joined by leading speakers in a webinar discussion on the critical role of employer brand perception in the effort to win and retain talent. The panel evaluated brand perception data insights from leading organizations to surface successful strategies for increasing employer attractiveness and developing an appealing, stand-out EVP.

Our panel guests, from best-in-class GBS organizations, detailed how they approach and streamline their talent strategy with EVP at front-of-mind. Attendees will come away with actionable ideas on showcasing their EVP and attracting top-tier GBS and tech talent.

What questions did the webinar answer for the participants?

How do key brand perception factors impact GBS and tech enterprises’ evolution?
How can companies evaluate their own brand perception from an employee’s perspective?
Which key factors (such as age, size, and vertical) correlate with the employer brand perception?
How are top employers differentiating themselves from their peers?
What are the top employee grievances?

Who should attend?

GBS site leaders
GBS strategy leaders
HR leaders / heads
Talent strategy leaders / heads
Technology / IT leaders

Rohitashwa Aggarwal

Partner

Everest Group

Shivangee Kumar

Senior Analyst

Everest Group

Manoj Kalra

Senior Vice President & Group Head of Global Enterprise Services

dsm-firmenich

Asad Mohammad

Vice President – Global Centers Operations & Strategy

Thomson Reuters

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path | Virtual Roundtable

July 2, 2024

Virtual Roundtable

Explore the Potential of Gen AI in BFSI GBS: Charting the Gen AI Path

July 2, 2024

While generative AI has taken center stage in the enterprise transformation journey, many organizations are still struggling to harness its full potential. However, banking, financial services, and insurance (BFSI) GBS could be the catalyst to help solve this challenge.

Join this virtual roundtable, along with our expert analysts and BFSI industry thought leaders, for an engaging discussion into the generative AI promise, its use cases, the key challenges, and the main risks impeding its real-time adoption.

Participants will come away with attainable and realistic use cases for BFSI organizations to drive significant business outcomes, including:

Guiding principles for setting up a generative AI ecosystem in GBS
Oversight on the overall role generative AI applications can play in the end-to-end service value chain
Requisite change management practices for scaled implementation
Top skills GBS organizations must be geared for
Insights into the outlook for generative AI

Who should attend?

GBS leaders
GBS strategy leaders
GBS site leaders
GBS AI/ML or data analytics leaders
GBS technology/transformation/IT leaders
GBS business units/operations leaders

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Piyush Dubey

Practice Director

Parul Jain

Vice President

Nikhil Malhotra

Practice Director

APAC CME Enterprise: IT Outsourcing as a Strategic Lever | Webinar

June 27, 2024

ON-DEMAND Webinar

APAC CME Enterprise: IT Outsourcing as a Strategic Lever

WATCH THE WEBINAR ON-DEMAND

Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation.

Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation.

Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption.

What questions did the webinar answer for the participants?

What is the current and future role of IT services within CME enterprises in APAC?
How can CME enterprises utilize outsourcing as a strategic lever?
What are the unique challenges faced by CME enterprises in APAC?

Who should attend?

CME vertical leads
APAC and country heads
CIOs and CTOs
IT heads and managers
Procurement leads
Outsourcing heads

Titus M

Practice Director

Mukesh Ranjan

Vice President

Mohit Singhal

Senior Analyst

Moderator Wellbeing in the Age of AI – Challenges and Solutions | Webinar

June 27, 2024

Event

Moderator Wellbeing in the Age of AI - Challenges and Solutions

June 27, 2024

Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators as they are confronted with new challenges.

What questions will the webinar answer for the participants?

• How does gen AI exemplify the need for T&S wellbeing services?

• In which areas can AI help with moderator wellbeing?

• What is the future of moderator wellbeing?

Register

Abhijnan Dasgupta

Practice Director, Everest Group

Dr. Michelle Teo

Clinical Director, Zevo Health

Countering Volatility in the Tech Talent Market: Technological Solutions | LinkedIn Live

June 26, 2024

LinkedIn Live

Countering Volatility in the Tech Talent Market: Technological Solutions

Watch this event on LinkedIn which was delivered live on Wednesday, June 26, 2024

Evolving dynamics in the tech talent market have led to an unprecedented talent and skills shortage, leaving enterprises lacking for choice in niche and specialized role fulfillment. 📉💼

To discuss the potential role of technology in alleviating the talent market volatility, our experts Ronak Doshi, Partner, and Arpita Dwivedi, Practice Director, sat down with panelists Somnath Chatterjee, CEO of Prismforce, and Agnieszka Porebska, CEO of Talent Alpha, in a LinkedIn Live session. 🎙️💻 They talked about the art of the possible: how using technology can play a critical role in helping workforce strategy leaders optimize their talent supply in the face of shortage. 🚀🔍

Attendees will understand where investments in the talent supply chain can be utilized to source human capital for current and future business needs, and the technology that can be used to secure the flow of qualified talent for an agile and adaptable workforce that lasts. 💡🔧

During this in-depth LinkedIn Live, we discussed:

• The key challenges that workforce leaders face in the talent supply chain 🚧🤔
• The significance of skill-based workforce management in navigating the evolving talent landscape to propel growth and secure a competitive advantage 📈🏆
• The role of AI-powered technology platforms in driving talent supply chain agility 🤖⚙️

Meet the presenters

Ronak Doshi

Partner
Everest Group

Arpita Dwivedi

Practice Director
Everest Group

Somnath Chatterjee

Founder & CEO
Prismforce

Agnieszka Porebska

CEO
Talent Alpha

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals | Webinar

June 25, 2024

On-demand webinar

Winning Commercial and Solution Sizing Approaches in Technology Sourcing Deals

WATCH THE WEBINAR ON-DEMAND

The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them.

Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates.

In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches.

What questions did the webinar answer for the participants?

What selection criteria have enterprise clients prioritized in recent IT outsourcing deals?
What are the price and solution sizing themes that land well in terms of win rates?
What are the pitfalls that enterprises and service providers should be mindful of?

Who should attend?

CIOs, CTOs, CDOs
IT executives and strategy leaders
GBS leaders managing IT outsourcing contracts
Pricing leaders
Solutioning leaders
Large pursuits or large deal leaders
Sales leaders

Achint Arora

Partner

Prateek Gupta

Vice President

Abhishek Sharma

Managing Partner

Vinamra Shukla

Practice Director

Navigating the AI-First Landscape: Transforming IT Infrastructure for Tomorrow | Zones Technology Forum 2024 | Webinar

June 20, 2024

Zones Technology Forum 2024

Navigating the AI-First Landscape: Transforming IT Infrastructure for Tomorrow

June 20, 2024

Catch Everest Group Partner, Yugal Joshi, at Zones Technology Forum 2024 as he joins the opening keynote panel discussion for a virtual roundtable, Navigating the AI-First Landscape: Transforming IT Infrastructure for Tomorrow. He will share his thoughts on the changes and impact brought about by AI’s integration at the core of organizational operations in IT infrastructure. Other topics due to be covered range from digital workplace, cloud and data center, to security and networking.

Yugal Joshi

Partner, Everest Group

Saad Ayub

Chief Digital and Innovation Officer, Zones LLC

Jeff Andrew

Chief Delivery Officer, Zones LLC

ABSL DACH: The New World of Business Services Locations | Webinar

June 20, 2024

Webinar

ABSL DACH: The New World of Business Services Locations

June 20, 2024

Everest Group Vice President Parul Jain will join a panel of industry experts in an ABSL DACH webinar titled, The New World of Business Services Locations. She will present current trends and expertise in locations options using Everest Group’s data-backed research.

The event is a great opportunity to engage with representatives from locations including Egypt, Poland, Spain, Latvia, Lithuania, Bosnia, South Africa, Rwanda, Kenya, Costa Rica, Fiji, and others. This will be a unique opportunity to gain insights into the latest trends, explore potential new locations for your operations, and understand the factors that make these destinations attractive for business expansion.

Parul Jain

Vice President, Everest Group

Don’t miss the premier conference for GBS, sourcing, and tech leaders. Reserve your spot for Everest Group Engage!

Category: Events