Category: Events

SIGnature Event: Transformation and Talent Optimization | November 5 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will be presenting the session titled 5 Most Important Outsourcing Market Trends in 2020 in which they will address the following topics:

  • Key developments in IT and BPO in 2020
  • Digital adoption trends
  • How the nature of deals has changed
  • Critical success factors going forward

Global services and outsourcing saw dramatic shifts in 2020 across multiple areas, but what do these shifts mean for your organization? In this session, Amy will provide a review of the market, and notable changes with service providers and within the industry as a whole – within the context of what lies ahead for global services.

When

November 5, 2020, 3:35 PM – 4:05 PM Pacific Time

Speakers

Everest Group’s Amy Fong and Michel Janssen will be presenting at this virtual event.

Learn more and register

IBPAP’s International Innovation Summit 2020 | November 4-19 | Virtual Event

The IT and Business Process Association of the Philippines (IBPAP) is organizing the International Innovation Summit (IIS) 2020 to demonstrate how the Philippine IT-BPM sector is adapting and pushing forward with agility and resilience despite the ambiguities that lay ahead. This year’s theme, “A World Caught Unaware: Navigating Pandemic Uncertainty and Unleashing Future Potentials,” will offer a fresh perspective on how to navigate the uncertainties caused by the pandemic and work towards solidifying Philippine’s value proposition as a global destination for IT-BPM services.

Everest Group is a knowledge partner for IBPAP for their annual conference, International Innovation Summit 2020, and will engage with IBPAP for content on thought leadership and sector insights.

Various Everest Group leaders will be presenting throughout the virtual event.

When

November 4-19, 2020

Where

Live, virtual event

Sessions

The C-Suite Panel: What is the Outlook for the IT-BPM Industry in the Next Decade?
Moderated by Shirley Hung on November 4, 2020.

From Surviving to Thriving: Digital Transformation Imperatives for the IT-BPM Industry
Moderated and presented by Anurag Srivastava on November 5, 2020

Keeping PH on the Cutting Edge: A Unified IT-BPM Industry Forging Forward
Presented by H. Karthik  on November 19

Keeping PH on the Cutting Edge: A Unified IT-BPM Industry Forging Forward
Moderated by Prashray Kala on November 19

 

2020 Global Blockchain Week | October 26-30 | Event

Everest Group’s Ronak Doshi will be joining a panel of speakers from TCS who will be presenting a session titled The Urban Future: Where Technology meets Citizen Experience. 

When

October 28, 10:10 AM – 11:15 AM

Where

Live, virtual session

Presenters

Ronak Doshi
Vice President
Everest Group

Hanumantha Rao
Head of Technology & Partnerships
TCS Blockchain Services

Ramesh Raskar
Professor
MIT Media Lab

Preeti Gandhi
Head, Marketing & Communications
TCS Interactive and Blockchain Services

Learn more and register here

GSMA Thrive North America | October 27-29 | Event

Everest Group’s Akshat Vaid will be moderating a panel discussion titled ORAN Adoption and Engineering Imperatives in 5G at the GSMA Thrive North America event. During the session, panel members will share and discuss their insights about the topic.

When

October 28, 2020; 1:45 PM PST

Where

Live, virtual event

Moderator

Akshat Vaid
VP, Engineering Services
Everest Group

Presenters

Ameer Saithu
SVP, Engineering Services
HCL

Marko Babovic
VP and Head of PLM RAN
Mavenir

Franz Seiser
Vice President Access Disaggregation, Core Network & PaaS
Deutsche Telekom AG

Kin-Yip-Liu
Senior Director, Applications Engineering
AMD

Susan James
Sr. Director, Telecommunication Strategy
Redhat

Bryan Beal
Senior Director, Strategy and Innovation – Telco and Edge Cloud Group
VMWare

 

EmpowerCX 2020 | October 14-15 | Virtual Event

Everest Group CEO Peter Bendor-Samuel will deliver the keynote address at EmpowerCX 2020 virtual event hosted by Sitel Group. Peter’s keynote address is titled I Can’t Get No Innovation! in which he will discuss the past, present and future of innovation and its impact, why you should invest in it and what you can expect from your service provider as you move through digital transformation.

When

Thursday, October 15, 11:00 AM – 11:55 AM EDT

Where

Live, virtual event

Presenters

Peter Bendor-Samuel
CEO, Everest Group

 

2020 SIG Global Executive Summit | October 13-15 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will present a session called Services Category Management – Gaps in Capabilities, Haves and Have Nots. 

For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused on direct and indirect materials. In this engaging session, Everest Group will share the outcomes Pinnacle Enterprises™ deliver on when effectively managing services categories. We’ll discuss the practices in technology, governance, category management, and talent that differentiate the leaders.

When

October 13-15

Where

Live, virtual event

Speakers

Everest Group’s Amy Fong and Michel Janssen will present at the event.

IAOP GOV20: Rethinking Governance | October 7-9, 2020 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen will be speaking in the session Managing the Transition to a Work from Home Model in Global Services in IAOP’s GOV20 virtual forum.

Leading service providers have announced a significant portion of their roles will shift to a work from home (WFH) model. While many organizations allowed WFH as a temporary solution during the crisis, its likely it will become the norm for many roles. In this session Everest Group will share the latest research on market trends as well as guidance to prepare for the “Next Normal” in service delivery.  We will discuss:

  • How prevalent will WFH become in the post COVID-19 world?
  • Which roles are most appropriate for WFH? Where is the risk too high?
  • What are the greatest concerns with wide scale WFH?
  • Which contract terms should be re-examined when negotiating a long term WFH model?
  • What questions should you ask your service providers to ensure strong governance and risk mitigation?

When

Thursday, October 7-9, 2020; 1:30 PM – 2:00 PM ET

Where

Live, virtual event

Presenters

Michel Janssen
Chief Research Officer

Amy Fong
Vice President

 

SIGnature Event: Pivoting Through Pandemonium | September 9 | Virtual Event

Everest Group’s Amy Fong and Michel Janssen be presenting at SIG’s virtual event Pivoting Through Pandemonium – Risk, Innovation, Talent and Stories of Success. In their session, Managing Services Categories for Maximum Value, Amy and Michel will share insights on the practices that make a significant positive impact. Everest Group believes that all Category Management is not equal. They’ll explain the significant differences in the capabilities companies develop across categories, even among Pinnacle Enterprises™. In this session, they’ll look at new data on the level of best practice implementation across services categories. Attendees have an opportunity to learn which services categories have the most opportunity for capability development and where to focus efforts.

Amy will also participate in the panel discussion Nuances of the Post Pandemic Workforce, which will discuss the pressures and opportunities procurement/sourcing teams are facing as a result of COVID-19.

When

Nuances of the Post Pandemic Workforce Panel Discussion | September 9, 2020, 1:10  PM – 2:05 PM Eastern Time

Managing Services Categories for Maximum Value | September 9, 2020, 3:25 PM – 3:55 PM Eastern Time

Speakers

Everest Group’s Amy Fong and Michel Janssen will be presenting at the online event

 

Contact Islands 2020 Virtual Conference | September 8-24 | Virtual Event

The Contact Islands Virtual Conference features 7 sessions spread across a 3-week period. Everest Group’s H Karthik will present a session called How is the IT-BPM industry in the Philippines and around the world responding to the new normal? and Skand Bhargava will present a session called What is the state of Digital CX in the Philippines despite current challenges?

When

September 8-24, 2020

Where

Live, virtual event

Speakers

Everest Group’s H Karthik and Skand Bhargava will be speaking at the event.

 

Creating a Resilient and Agile Organization with Continuous Process Automation

Amardeep Modi, Practice Director at Everest Group will be speaking at the industry’s largest live customer service event “Interactive Live,” on Sept 16 at 2pm EDT.

Amardeep will be presenting, “Creating a Resilient and Agile Organization with Continuous Process Automation.”

Enterprises are constantly under pressure to keep pace with evolving customer expectations, intensifying competition, regulatory changes, need to enhance stakeholder experience, and the administrative expenses that come with those changes. COVID-19 pandemic has further exposed legacy operations and has accentuated the need to transform into a lean, resilient, and agile organization.

When

Sept 16 at 2pm EDT

Where

Live, virtual event

Speakers

Everest Group’s Amardeep Modi will provide insight on how to keep pace with evolving customer expectations, intensifying competition, regulatory changes and more.

 

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