Category: Events

CCAP Contact Islands 2019 – July 24 – 25 | Event

July 24, 2019

Everest Group is honoured to announce that it is the Knowledge Partner for Contact Center Association of the Philippines (CCAP) annual conference, Contact Islands 2019. The theme of this year’s conference is “Re-imagining CX: The Future and Beyond.” At the event, thought leaders from various industries will discuss their experiences in leading their organizations through CX transformation journeys. Discussions will focus on case studies and key insights that can serve as benchmarks or inspirations for other contact center leaders to apply to their own organizational transformations.

Shirley Hung, Vice President, and H Karthik, Partner, Everest Group, and will be leading plenary sessions:

  • Shirley Hung – Plenary Session 1 – Imagining CX: A Global Snapshot
  • H Karthik – Plenary session 2 – Transformed CX Delivery: A Focus on the Philippines

When

Wednesday, July 24

Where

Shangri La’s Mactan Resort & Spa, Cebu, The Philippines

Speakers

  • Shirley Hung, Vice President, Everest Group
  • H Karthik, Partner, Everest Group

Learn more about the event

Blockchain Summit — June 26-27 | Event

June 26, 2019

Julian Herbert, Vice President, Everest Group will chair the session How Blockchain as a Service will Change the Economic Equation of Block Projects on the second day of the Blockchain Summit in London.

Heralded as “Europe’s leading blockchain for business event,” the conference and exhibition connects industry leaders, business decision makers, and tech innovators and is a must-attend event to understand the challenges and opportunities of blockchain’s future.

#BlockchainSummit2019

When

Tuesday, June 27, 2019 at 10:55 a.m.

Where

Olympia, London

Speaker

Julian Herbert, Vice President, Everest Group

Learn more about the event 

DIA 2019 Global Annual Meeting — June 23-27 | Event

June 23, 2019

Nitish Mittal, Practice Director, Chunky Satija, Practice Director, and Abhishek Singh, Vice President, Everest Group, will be attending DIA 2019 Global Annual Meeting in San Diego. Be sure to reach out to them to schedule a time to meet.

DIA, founded as the Drug Information Association, has provided a global, yet neutral stage, for collaboration to address healthcare challenges for more than 50 years. DIA’s Global Annual Meeting (DIA 2019) gathers stakeholders from across the world to openly share knowledge and generate insights beyond boundaries to advance innovation in healthcare product development and lifecycle management globally.

When

June 23-27, 2019

Where

San Diego, California

Everest Group Attendees

Nistish Mittal, Practice Director, Everest Group

Chunky Satija, Practice Director, Everest Group

Abhishek Singh, Vice President, Everest Group

Learn more about the event

AHIP Institute and Expo 2019 — June 19-21 | Event

June 19, 2019

Abhishek Singh, Vice President, and Manu Aggarwal, Practice Director, Everest Group, will be attending this year’s AHIP Institute and Expo in Nashville, Tennessee. Be sure to reach out to them to schedule a meeting time.

As an attendee, you’ll be joining thousands of healthcare professionals to share ideas, explore new approaches, and build partnerships. You’ll be inspired by the best minds in healthcare and beyond in general sessions focused on trends and larger-picture considerations and want to dig into the deep details in the concurrent sessions. Plenty of networking opportunities will round out the event’s agenda.

When

June 19 – 21, 2019

Where

Nashville, Tennessee

Everest Group Attendees

Abhishek Singh, Vice President, Everest Group

Manu Aggarwal, Practice Director, Everest Group

 

ProcureCon IT Sourcing Conference — June 18-20 | Event

June 18, 2019

Everest Group is proud to be a sponsor at the 2019 ProcureCon IT Sourcing conference held on June 18-20 in Denver, Colorado.

Everest Group leaders and experts will be in attendance at booth #10, so please plan to stop by with your questions and great discussion on key IT sourcing topics.

Partner Jimit Arora and VP Shirley Hung will also host two interactive round table sessions back-to-back during the even on the topic of Contracting for Agile: Practitioner perspectives on new pricing models, contract terms, and KPIs for successful agile execution. Roundtable attendees will have the chance to gain insights and join in an invaluable exchange of perspectives on new pricing models, contract terms, and KPIs for successful agile execution.

When

June 18-20, 2019

Where

Sheraton Denver Downtown
Denver, Colorado

Speakers

Jimit Arora, Partner, Everest Group

Shirley Hung, VP, Everest Group

Learn more and register to attend

ABSL Summit — June 12-13 | Event

June 12, 2019

This year’s ABSL Summit, with its theme The New Next, marks the event’s 10th anniversary. It promises to be a unique opportunity to discuss the future of the business services sector, define the biggest challenges for the next 10 years in global economics, and debate the political outlook with top business leaders, politicians, and economists.

When

June 12-13, 2019

Where

Warsaw, Poland

Everest Group attendees

Julian Herbert, Vice President, Everest Group

Anurag Srivastava, Vice President, Everest Group

Learn more about the event

Change Agents Creating Greater Diversity in AI — June 12 | Event

June 12, 2019

FDM Group and BCSWomen are hosting this evening event that will address the responsibilities employers have to ensure teams and technologies reflect the society in which we live. Join to hear about the impact that the AI diversity crisis is having on the sector and hear from influential leaders to find out how to enhance diversity across tech teams.

Sarah Burnett, Executive Vice President and Distinguished Analyst, Everest Group, will serve as one of the distinguished panelists.

When

17:30 – 19:30 BST, Wednesday, June 12, 2019

Where

London

Speaker

Sarah Burnett, Executive Vice President and Distinguished Analyst

Learn more about the event

Intelligent Automation Exchange — June 11-12 | Event

June 11, 2019

Chief Research Guru Michel Janssen will be a featured speaker at the 2019 Intelligent Automation Exchange held on June 11-12 in Miami, Florida.  Michel will join other leading industry experts on a panel to discuss what enterprises need to know about pursuing successful digital transformation in a session titled “Stay Ahead of The Future of Work: How to Buy Digital”.

Session description

Specific key topics to be discussed include:

  • Examining digital transformation beyond simple robotic process automation to identify what your layers of digital should look like
  • Assessing the tools and technologies your enterprise will need to drive digital transformation
  • Reviewing and optimizing your processes and fueling demand for greater process intelligence and insights
  • Investigating what your digital transformation toolbox requires to stay ahead of the future of work

When

June 12, 2019 (9:00 a.m.)

Where

Intercontinental Miami

Speakers

Michel Janssen, Chief Research Guru, Everest Group

Learn more about the event

SIG Western Regional Event — May 16 | Event

May 16, 2019

Research VP Shirley Hung will be a featured presenter at the SIG Western Regional Event held on May 16 in Washington. Shirley will discuss the latest research and data from Everest Group in a presentation titled “Everything Sourcing Leaders Need to Know about Customer Experience Outsourcing in 2019”.

Session description

Keeping your customers first in a digital-first world is paramount. Achieving that goal is complex. In this session, Shirley will share the latest insights and research on market shifts, the impact of digital, and achieving better outcomes.

Specific key topics:

  • Today’s landscape: contact centers are out . . . customer experience centers are in
  • How the digital customer experience (CX) is changing the operating model of CX centers
  • Today’s market: which service providers are winning, getting left behind, and making bold moves
  • How the best-of-the best companies leverage their customer experience outsourcing relationships to create better results

When

May 16, 2019 (2:30 – 3:15 pm)

Where

Hilton Garden Inn
10777 NE 10th Street
Bellevue, Washington 98004

Speaker

Shirley Hung, Vice President, Research, Everest Group

Learn more about the event

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