Tag: IT services

Why Choice of Tech Service Providers Becomes More Strategic with Operations Platforms | Blog

Digital technologies brought the promise of an operational platform that enables companies to run their business differently and compete better in the marketplace. It is more automated, more self-service, more efficient, and more effective. And it is designed to continually evolve as business needs change. Looking at companies with mature operational platforms shows us what becomes essential to continually creating value through operational platforms. This essential understanding is explained in this blog.

Read more in my blog on Forbes

Talent Readiness for Next-generation IT Services PEAK Matrix® Assessment 2023

Talent Readiness for Next-generation IT Services

Amid the rapidly evolving technology landscape, enterprises face a primary challenge: the shortage of talent equipped with next-generation skills as they advance in their digital transformation endeavors. This challenge is further exacerbated by the shortening half-lives of skills and higher attrition rate in emerging skills within organizations. To address this challenge, enterprises are seeking IT service providers that have implemented robust talent development and management strategies. These strategies strive to acquire, nurture, and sustain a high-quality, productive, multi-skilled, and diverse workforce to meet evolving talent needs.

IT service providers are responding by investing in in-house talent development to gain a competitive edge and enhance their talent value proposition. Beyond traditional methods, they are exploring multiple innovative methods and incorporating themes related to the future of work in their talent development and management strategies. The goal is to develop and sustain a comprehensive portfolio of diverse resources equipped with next-generation skills.

Next-generation IT Services

What is in this PEAK Matrix® Report

In this report, we assess 26 IT service providers featured on the Talent Readiness for Next-Generation IT Services PEAK Matrix®. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we:

  • Evaluate 26 IT service providers featured on Everest Group’s Talent Readiness for Next-generation IT Services PEAK Matrix®
  • Present the characteristics of Leaders, Major Contenders, and Aspirants from a talent readiness perspective
  • Analyze providers’ key strengths and limitationsr 

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IT service providers, client reference checks, and an ongoing analysis of the IT services market

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Our Latest Thinking

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Why Choice of Tech Service Providers Becomes More Strategic with Operations Platforms

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A Delicate Balancing Act: Maximizing Cloud Value from AWS

Hamas
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Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation

IT Modernization
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Insights on Challenges and Opportunities from Oracle CloudWorld and the Oracle Health Conference

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

A Delicate Balancing Act: Maximizing Cloud Value from AWS | Blog

With cloud spending under scrutiny, generating the most value from AWS investments while still delivering the innovation enterprises demand is crucial. To achieve their goals through AWS, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement. Learn the key questions stakeholders should ask when evaluating their AWS cloud strategy in this blog.

As AWS re:Invent 2023 rapidly nears, cautious optimism has replaced the blissful ignorance that once characterized enterprise cloud spending. Enterprises, for justifiable reasons, are scrutinizing every dollar allocated to the cloud, and cost optimization is leading conversations across the board.

This muted atmosphere has slowed AWS’ revenue growth in recent quarters, reflecting the broader enterprise cloud adoption slowdown. In the third quarter of 2023, AWS reported US$23.1 billion in revenue, up 12% year-on-year, but the growth rate was below the company’s typical historical increases in the mid-20 to low-30% range.

Despite these cloud spending challenges, Everest Group research shows that enterprises still understand the need to innovate and expand their operations through cloud-driven digital transformation. Amidst prevailing economic and geopolitical uncertainties, enterprises are seeking to innovate and grow by carefully evaluating their cloud strategy.

The duality of cautious spending sentiment and continuously evolving customer expectations facing digital businesses has brought AWS to a crucial juncture. As Amazon’s Chief Financial Officer Brian Olsavsky pointed out during the third quarter 2023 earnings call, this has put the division in “a delicate situation.” Let’s explore how AWS is managing this.

AWS helps enterprises differentiate through innovation and partnership

AWS continues to be the leading cloud service provider, with a strong record of innovation, a large and loyal customer base, and a vast and active developer community.

In our research, enterprises have highlighted these key AWS differentiations:

  • Continued investments in strengthening IaaS offerings: Since its inception, enterprises have chosen AWS IaaS offerings for their comprehensiveness and reliability across foundational infrastructure components such as compute, network, and storage. Its secure, scalable, and global infrastructure services, along with its comprehensive capacity management tools, have made it a strong enterprise choice. Additionally, AWS’ continued innovations in building next-gen silicon chips help it support enterprises with critical Artificial Intelligence/Machine Learning (AI/ML) and high-performance computing (HPC) workloads
  • End-to-end data on cloud capabilities: With the renewed focus on data to drive AI’s future, enterprises are looking for data integration, governance, and analytics capabilities to address data privacy challenges, improve customer experience, and drive business growth. With offerings such as Amazon Aurora, DynamoDB, and RedShift, AWS dominates enterprise adoption trends for cloud-native data platforms and data analytics. Further, AWS has also become relevant for enterprises seeking to accurately address data regulation and compliance demands
  • Comprehensive partner ecosystem and AWS Marketplace popularity: The AWS partner ecosystem is a comprehensive and ever-evolving network of system integrators (SIs) and technology vendors. As a result of its strong partnerships with technology vendors and tiered classification of SIs, enterprises find AWS beneficial for identifying and enabling successful integrations across different platforms and tools through a tripartite engagement model. AWS also provides an alternate way to engage with multiple system integrators and independent software vendors (ISV) through its extremely popular AWS Marketplace to enable cost savings and procurement efficiencies, reduce licensing costs, and fulfill enterprise AWS commit

Enterprises need AWS to solve for transparency and empower cloud value

AWS’ revenue growth decline can be attributed to several factors, including the economic slowdown, cloud computing market maturation, and increased cloud provider competition.

Enterprises have highlighted the following challenges in their AWS engagements:

  • Commitment to consumption gap: Enterprises continue to get caught in the vicious cycle of overcommitment and underutilization. This has led to a significant waste of money and has made it difficult for enterprises to control cloud costs
  • Complex contracts and commercials: Enterprises have often struggled with inflexible AWS cost structures with complex caveats that lead to potential budget overruns
  • Cost management and visibility concerns: AWS’ current cost optimization offerings do not completely offer a solution for inefficient resource allocation and underutilization. This creates strong concerns about return on investments (RoI) among enterprises
  • Standalone professional services: AWS ProServe teams lack cohesiveness with SI teams during collaborative engagements, preventing enterprises from realizing the maximum potential value. This disconnect has led to inefficiencies, delays, and communication breakdowns, ultimately hindering project objectives

In addition to the above challenges, enterprises have underscored common cloud service provider challenges around integrating with legacy systems, talent shortage, vendor lock-in, and offerings complexity.

Deriving the desired value from AWS requires careful enterprise planning

Enterprises must adopt a right-fit approach for cloud engagements and workloads present on AWS. Choosing a strategic cloud service provider by mapping key business and technical requirements with the strengths of various providers is highly likely to prevail as the next differentiating factor for mature enterprises in the future.

To develop a clear understanding of how AWS can help them achieve their goals, enterprises need to consider strategic alignment, cost optimization, technical implementation, organizational readiness, and continuous improvement.

For instance, enterprise stakeholders considering how AWS can help achieve the desired value from generative AI (Gen AI) should ask:

Strategic alignment:

  • How do AWS’ Gen AI capabilities align with the overall IT strategy and business goals?
  • How can AWS’ Gen AI services help achieve desired outcomes such as increased automation, improved decision-making, or enhanced customer experiences?

Cost optimization:

  • How can the cost of Gen AI workloads on AWS be effectively managed?
  • What are the different pricing models for AWS services related to AI and Gen AI, such as Amazon Bedrock, Amazon SageMaker, Amazon Rekognition, and Amazon Comprehend?

Technical implementation:

  • What is the optimal approach to deploy and manage Gen AI models on AWS?
  • How can the security and compliance of Gen AI applications be ensured on AWS?
  • How can AI and Gen AI applications be integrated with other AWS services such as Amazon S3, Amazon DynamoDB, and Amazon CloudWatch?

Organizational readiness:

  • What skills and training are required to develop, deploy, and manage Gen AI applications on AWS?
  • How can clear governance policies and guidelines for Gen AI usage on AWS be established?

Continuous improvement:

  • What is the best method to continuously monitor, evaluate, and refine the performance of AWS Gen AI workloads?
  • How can the ROI in AWS’ Gen AI solutions be maximized?

By addressing these specific questions, enterprises can comprehensively understand how AWS can empower them to achieve their strategic objectives, optimize their cloud investments, and derive the most value from AWS.

To discuss maximizing the value from AWS and cloud spending, contact [email protected] and [email protected].

Learn more about the AWS services market, including trends, demand drivers, and key considerations for enterprises.

From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX | LinkedIn Live

LinkedIn Live

From CRM to CXP in Life Sciences: Next-gen Capabilities to Drive CX

View the event on LinkedIn, which was delivered live on Thursday, October 26, 2023.

As life sciences enterprises focus more closely on delivering exceptional customer experiences, Customer Experience Platforms (CXPs), which help build personalized customer journeys 🗺️, are replacing the traditional CRM, which has served as a system of records. Niche platform providers have now emerged to ease this transition from CRM to CXP with next-gen customer engagement capabilities.

📢📢 Watch this LinkedIn Live to hear our expert analysts explore how the rise of niche providers – and the recent announcement of Veeva and Salesforce parting ways 👋 – has created opportunities for all types of platform providers. They also share the top next-gen customer engagement functionalities and the leading customer engagement platform providers. ✨

You’ll want to join the discussion to share your experiences and ask clarifying questions.

During the event, our analysts talk about:

✅ The top opportunities for platform providers, as Veeva and Salesforce part ways
✅ The top next-gen customer engagement functionalities that enterprises are looking to invest in as they bridge the gap from CRM to CXP
✅ The top next-gen customer engagement platform providers

Meet The Presenters

Ambati Durga
Practice Director
Everest Group
Screenshot 2023 10 04 130023
Senior Analyst
Everest Group
Satija Chunky
Vice President
Everest Group

Israel-Hamas War Could Affect Tech Industry in Middle East | In the News

The war between Israel and the Palestinian militant group Hamas has affected the Israeli tech sector, as the reservist call-up has reduced staff at tech startups. For now, the war’s effect on the tech industry is limited, but that could change if the conflict broadens.

While the tech sectors in Israel and the Palestinian territories are experiencing the effects of the war, the tech sector impact could become much larger should other regions get involved, said Yugal Joshi, Partner at Everest Group. If the war “does blow up into something bigger, frankly, all bets are off,” he said.

Read more in Tech Target.

Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog

The Israel-Hamas war has immediately increased cyberattacks, depleted technology provider resources, and postponed venture capital funding. While novel cybersecurity products from Israeli startups will face temporary setbacks, the situation may foster future cybersecurity innovation. Read on to explore the impact of this conflict on Israel’s cybersecurity firms, technology providers, enterprises, and venture capitalists.

Reach out to discuss further.

Israel’s cybersecurity innovation under attack

A powerhouse of cybersecurity innovation, Israel has nurtured a rich startup ecosystem that has skyrocketed to global fame. Companies like Orca, Imperva, CyberArk, Radware, SentinelOne, Wiz, and Snyk have broadened their wings to the US but maintain deep-rooted connections to Israel. Many cutting-edge cybersecurity solutions have emerged from Israel’s robust research and development (R&D) and product engineering foundation.

Let’s delve into how the ongoing conflict is impacting various areas:

  • Israeli technology providers

The conflict has reverberated across Israel’s tech landscape. The mobilization of reserve troops, many of whom play integral roles in cybersecurity companies, has created an immediate resource gap. Israel Defense Forces (IDF) veterans who established many of these startups have been deployed to the battlefield. The sudden staffing shift has caused internal R&D and engineering delays, hampering cybersecurity innovation and project timelines.

Looking ahead, the ramifications could manifest more significantly. The ongoing challenges may lead companies to strategically reshuffle and geographically diversify critical R&D endeavors to avert future disruptions.

This resource shift can have long-lasting impacts on global technology conglomerates that have deeply ingrained partnerships with Israeli cybersecurity startups.

The mobilization of Israeli cybersecurity specialists has created an expertise shortage likely to have a ripple effect, causing short-term disruptions in international alliances and collaborations. Consequently, global tech providers may face challenges in maintaining the innovation charter in cybersecurity solutions as their niche Israeli partners grapple with a temporary resource crunch due to the war.

In the long term, the heightened conflict could catalyze cybersecurity innovation, fueling the development of novel solutions tailored to an evolving threat landscape.

  • Broader impacts

The conflict has had repercussions in the digital domain. Recent cyber incursions targeting Israel’s missile alert systems and media outlets are mere precursors to potentially broader cyber warfare. The looming threat of escalated cyberattacks menacing critical infrastructures such as power grids, oil and gas installations, and telecommunication networks is palpable.

With its robust cybersecurity infrastructure, Israel stands well-poised to thwart these cyber forays. Yet, maintaining unwavering vigilance coupled with a strong response and recovery strategy is imperative to safeguard both national interests and ensure uninterrupted business operations.

  • IT service providers

Indian IT firms have limited exposure in Israel, which accounts for less than 1% of their revenue base. Nevertheless, even though these firms have a solid foundation due to offshore operational bases, the IT security services continuum is still vulnerable to the unfolding scenario.

A noticeable delay in the rollout of novel cybersecurity products from Israeli startups is anticipated, stemming from the reduced engineering and R&D workforce. As a result, service providers entrenched in the Israeli startup ecosystem aiming to drive innovation with clients stand to be the most impacted.

  • Venture capitalists

The venture capital ecosystem has been disrupted by the conflict with a few early-stage companies from Israel recently postponing funding announcements. Merlin Ventures, a US-based firm that invests primarily in Tel Aviv security startups, canceled its planned Israeli Cyber Showcase. We believe the war will not only slow new cybersecurity product development in the short term but also cause venture capital funds to divert attention to other geographies.

The outlook

The Israel-Hamas war highlights a complex scenario that arises when geopolitical discord and cybersecurity intersect. This situation has quickly elevated cyber threats and strained technology resources. However, in the longer term, it could lead to a new chapter in cybersecurity innovation to thwart the increased threats emerging from this conflict.

At Everest Group, we remain focused on following the evolving situation and providing insights to navigate cybersecurity challenges in these turbulent times. To discuss, contact [email protected].

Stay informed with Everest Group’s annual webinar, Key Issues 2024: Creating Accelerated Value in a Dynamic World, to gain valuable insights into the current perspectives of IT-BP industry leaders on trends for 2024.

Insights on Challenges and Opportunities from Oracle CloudWorld and the Oracle Health Conference | Blog

At last week’s Oracle CloudWorld and the Oracle Health Conference in Las Vegas, the company presented its new positioning, which includes leveraging its broad portfolio, making the next move in healthcare, and delivering lower-cost cloud technology. However, Oracle faces challenges such as not dominating any market, opaque pricing strategies, and the loss of competitive edge to a healthcare rival. Read insights from our analyst who attended these events about the company’s path forward.  

Company leaders presented their vision for Oracle’s future, which is focused on the following three important areas:

  • Breadth and depth of offerings – The company offers a full portfolio in cloud, Generative Artificial Intelligence (GAI), Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Experience (CX), Enterprise Data Management (EDM) and healthcare to name a few
  • Big bang positioning in healthcare – With its acquisition of Cerner, Oracle is placing a huge growth bet in this segment, like all tech players. The company talked about new opportunities in this area at the Oracle Health Conference
  • Better cloud economics – While industry analysts previously called Oracle out for elasticity, security, and performance issues, it has moved to best-in-class in these areas

Let’s explore each of the elements of their strategy and the challenges they present:

  1. Master of none: There’s no doubt about Oracle’s breadth and depth of coverage. Oracle has credible offerings for each area it competes with AWS, Salesforce, or Microsoft, whose market messaging in certain instances is ahead of product maturity in areas such as healthcare and CX. However, this is not enough.

Oracle’s biggest challenge is that it lacks dominance in any one area. It is not the undisputed preferred choice in any of the markets it claims leadership in. Below are the leaders in market share or positioning in each of the segments where Oracle competes:

    • Generative AI: Microsoft
    • Cloud: AWS/Azure
    • ERP: Oracle (in the US) but head-to-head with SAP everywhere else
    • HCM: Workday
    • CX: Adobe
    • Enterprise Data: Snowflake/AWS

Oracle needs to double down and succeed on select growth bets that will help it reinvent its brand. ERP or databases cannot be those bets.

  1. Not Epic: At one point, the Epic and Cerner competition appeared to be headed toward a true duopoly. However, Epic has gained a significant advantage over competitors by taking aggressive actions on two fronts: swiftly moving to modern architecture by working with the cloud ecosystem and grabbing market share from tier-2 EMRs such as Athenahealth, Meditech, and Allscripts.

Cerner, with Oracle’s strong backing, should have stolen a march over Epic on both. Instead, Cerner was distracted by the integration with Oracle and lost considerable ground. Hence, instead of a duopoly, what we have is a market where you are either Epic or Not Epic.

  1. Opaqonomics: Oracle pitched they are “significantly cheaper than AWS or Google.” However, this claim cannot be consistently validated. While some enterprise clients indicate that Oracle Cloud is more affordable, others feel it isn’t. The difficulties lie in the following:
    • Oracle cloud economics is incorporated with its app economics, making it very difficult to separate the two
    • Pricing is not transparent or standardized. Inconsistent client feedback (some who feel it is cheap, others who don’t) impacts Oracle’s competitive positioning against other clouds
    • This inconsistency is also visible in client experience. One client mentioned it took Oracle CIoud Infrastructure (OCI) “six weeks to provision additional compute when on paper, the promise of cloud is to do it over six seconds.”

While this might sound like a harsh takedown of Oracle’s positioning, these issues can be fixed and serve as critical paths to Oracle’s reinvention. Oracle is a true engineering firm, and each capability that it delivers has an engine under its hood. Clients can trust Oracle to provide fully developed products. To restore its shine, Oracle needs to bring the same rigor to its customer success initiatives, master a few key markets, and establish transparent and standardized pricing.

For more insights from Oracle CloudWorld and the Oracle Health Conference, please contact Abhishek Singh.

 

Task Mining Products PEAK Matrix® Assessment 2023

Task Mining Products

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities. To achieve success, enterprises must diligently select the right-fit task mining technology providers that suit their needs.

Task MiningProducts

What is in this PEAK Matrix® Report

In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

In this PEAK Matrix® report, we provide:

  • Everest Group’s PEAK Matrix® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
  • An overview of process intelligence products
  • A competitive landscape of the task mining technology provider market
  • Key task mining technology trends
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • Task mining software products that are sold on a license, irrespective of any ongoing business or IT process outsourcing or managed services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market

 

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The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs)

As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays. By employing cutting-edge network technologies, these digital enterprises seek to optimize performance, automate operations, boost efficiency, expedite digital transformation, and enhance user experiences. However, amid the backdrop of declining global macroeconomic conditions, enterprises currently prioritize realizing RoI from their prior investments, especially those made during the pandemic, before allocating resources to newer and less mature technologies such as 5G and edge computing.

Network System Integrators (SIs) are proactively investing in a comprehensive suite of solutions to serve the ever-evolving needs of enterprises. Their aim is to deliver end-to-end network transformation, spanning consulting to managed services, while incorporating cutting-edge technologies such as multicloud networking, Network-as-a-Service (NaaS), network automation, IoT, and wireless networks. They strategically realign their network approach, focusing on use case relevance and value creation. Consequently, they are developing industry-specific and AI-driven contextualized solutions tailored to the unique requirements of various sectors. By doing so, these SIs can offer highly customized network solutions that drive tangible and meaningful business outcomes.

NetworkTransformationSI

What is in this PEAK Matrix® Report

In this report, we assess 19 network SIs on the Everest Group PEAK® and categorize them as Leaders, Major Contenders, and Aspirants based on their vision and capability and market impact.

In this report, we:

  • Examine the market impact and vision and capability of 19 SIs focused on network services
  • Study providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading network SIs, client reference checks, and an ongoing analysis of the network services market

 

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Cloud Services PEAK Matrix® Assessment 2023 – North America

Cloud Services PEAK Matrix® Assessment – North America

In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. As economic headwinds challenge organizations, they are strategically evaluating their cloud modernization investments while intensifying their focus on optimizing cloud operations. Adopting hybrid and multicloud strategies allows them to enhance reliability and utilize the best-of-the-breed offerings across cloud providers. Furthermore, moving more data and applications to the cloud has made security and regulatory compliance a primary focus area. Industry-specific cloud offerings are helping enterprises address unique business needs. They are also benefiting from AI-backed cloud solutions that empower them to gain actionable insights from their data. A growing emphasis on cloud sustainability reflects their commitment to environmentally responsible practices.

As far as the North American market is concerned, the demand for enterprise cloud adoption is shifting from a focus on cost and efficiency to driving business-focused growth and experience. Enterprises are actively seeking Service Providers (SPs) capable of delivering value through business-aligned strategies and best-of-the-breed solutions and accelerators. At the same time, SPs are focusing on strengthening their horizontal- and vertical-focused partnerships with technology and platform providers to aid enterprises in their cloud adoption engagements.

CSPEAK2023

What is in this PEAK Matrix® Report

In this report, we assess 32 cloud SPs featured on Cloud Services PEAK Matrix® Assessment 2023 – North America and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

In this report, we:

  • Examine the market impact and vision and capability of 32 SPs focused on cloud services
  • Study providers’ key strengths and limitations
  • Evaluate enterprise sourcing considerations

Scope:

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading cloud SPs, client reference checks, and an ongoing analysis of the cloud services market

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LEARN MORE ABOUT Top Service Providers

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