Category: PEAK Matrix®

Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023

Top Salesforce Industry Cloud Services

While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments. To serve this need, Salesforce has introduced industry cloud products and augmented its capabilities by acquiring Vlocity, a leading provider of industry-specific cloud and mobile software. IT service providers are increasingly making tuck-in acquisitions to plug gaps across their Salesforce services portfolios and enhance their geographic footprints.

In this report, we assess 16 Salesforce providers and position them on the Salesforce Industry Cloud Services PEAK Matrix®. The research will help buyers select the right-fit providers for their needs, while providers can benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report:

This report features detailed assessments, including strengths and limitations, of 16 providers with a focus on their Salesforce industry cloud services.

Scope:

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading providers, client reference checks, and an ongoing analysis of the Salesforce Industry Cloud services market

  • The assessment includes all industries and geographies

LEARN MORE ABOUT Salesforce Industry Cloud Services PEAK Matrix® Assessment 2023

Our Thinking

The fight for industry cloud
Blog

The Battle for Supremacy in Industry-specific Cloud Has Begun

GettyImages 1223906528
Blog

Salesforce Acquires Slack: Salesforce Stands to Gain Much More Than Slack in the Long Run

Spotlight on Salesforce’s Acquisition of Tableau
Blog

Salesforce Acquires Acumen: The Likely Ripple Effects in Professional Services

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

Top Robotic Process Automation (RPA) – Technology Providers

The post-pandemic era is repeatedly stress-testing organizations’ abilities to adapt to a volatile world through rising inflation, an economic slowdown, geopolitical tensions, supply chain disruptions, and talent shortages. As corporate executives go back to the drawing board to re-examine their strategic priorities, they are increasingly regarding automation as a strategic initiative to emerge successful amid these uncertainties.

Robotic Process Automation (RPA) has remained a key enabler for enterprise automation. While the overall automation ecosystem is rapidly evolving through new technologies – such as Intelligent Document Processing (IDP), process mining, task mining, API-based automation, process orchestration, and conversational AI – these technologies only strengthen RPA, which continues to be a foundational element of enterprise automation. RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. With Big Tech firms entering the space, RPA has become one of the fastest-growing software markets.

In this report, we study 23 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report examines:

  • Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants

  • The competitive landscape of the RPA technology provider market

  • Key RPA technology trends

  • Key strengths and limitations of each RPA technology provider

Scope:

  • All industries and geographies

LEARN MORE ABOUT Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

Our Thinking

Stop Trivializing AI: It is not just Automation
Blog

Digital Transformations: 5 Emerging Trends in the Intelligent Process Automation Market

Healthcare Payer BPS Market-Automation Adoption, Potential, and Technologies
Market Insights™

Healthcare Payer BPS Market: Automation Adoption, Potential, and Technologies

RPA and Analytics Can Deliver Value Across the Life Sciences Value Chain
Market Insights™

RPA and Analytics Can Deliver Value Across the Life Sciences Value Chain

Automation Potential of Order Management and Fulfillment Processes
Market Insights™

Automation Potential of Order Management and Fulfillment Processes

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Medical Coding Operations PEAK Matrix® Assessment 2023

Top Medical Coding Operations Services

Medical coding is one of the most outsourced segments in the Revenue Cycle Management (RCM) value chain. With a growing geriatric population and rising incidence of chronic diseases, the demand for skilled medical coders is on the rise. This increase in demand for qualified coders, combined with shortage of suitable personnel, is driving the growth of outsourced medical coding services. Additionally, the shift from an inpatient to a home-based care delivery model, the adoption of telehealth and remote patient monitoring, and the addition of new code sets have increased the complexity associated with medical coding processes. These gradual shifts in medical coding services are prompting healthcare providers to leverage third-party providers for support.

In this research, we present a detailed analysis of 22 operations service providers featured on Everest Group’s Medical Coding Operations PEAK Matrix® Assessment. We provide a relative positioning and analysis of the providers and our evaluation of their strengths and limitations.

DOWNLOAD THE FULL REPORT Medical Coding Operations PEAK Matrix® Assessment 2023

What is in this PEAK Matrix® Report:

This report features a detailed analysis of 22 operations service providers and includes:

  • A relative positioning of the providers on Everest Group’s PEAK Matrix® for Medical Coding Operations
  • An analysis of the providers’ capabilities and market shares
  • Everest Group’s analysis of the providers’ strengths and limitations

Scope:

  • Industry: healthcare business process
  • Geography: global

LEARN MORE ABOUT Medical Coding Operations PEAK Matrix® Assessment 2023

 

Our Thinking

Three Digital Healthcare Takeaways from HIMSS 2019 blog 927897070
Blog

Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula?

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office
Market Insights™

Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations
Market Insights™

Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations

Potential of Various Technology Levers Across the RCM Value Chain
Market Insights™

Potential of Various Technology Levers Across the Revenue Cycle Management Value Chain

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix® Assessment 2022

Top Finance and Accounting Outsourcing Services

The global multi-process Finance and Accounting Outsourcing (FAO) market has continued to grow at a steady rate of approximately 10% in 2022. Surging inflation, a recessionary environment, and geopolitical instability, coupled with pandemic-induced volatility, are driving enterprises to leverage third-party provider support for their finance functions. The need for digital transformation, an increasing number of first-time outsourcers, and growing demand for next-generation technology and high-end Finance and Accounting (F&A) work from mature outsourcers will continue to drive market growth in the near-term.

Some of the key means by which providers are differentiating themselves is by offering end-to-end transformation solutions, combined with domain and industry expertise and innovative Environmental, Social, and Governance (ESG) solutions, flexible pricing models, a design thinking-led approach, transformation frameworks, and next-generation offerings leveraging automation and analytics.

In this research, we assess FAO service providers based on their vision & capabilities and market impact and position them on the Everest Group PEAK Matrix®.

DOWNLOAD THE FULL REPORT Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix® Assessment 2022

 

What is in this PEAK Matrix® Report:

This report includes:

  • Everest Group’s Services PEAK Matrix® evaluation, a comprehensive assessment of 27 FAO service providers
    • 2022 FAO PEAK Matrix® Leaders, Major Contenders, and Aspirants, as well as Star Performers
    • Service provider capability assessment
  • FAO service provider landscape
  • Key strengths and limitations of each FAO service provider

Scope:

  • Geography: global
  • Services: FAO

LEARN MORE ABOUT Finance and Accounting Outsourcing (FAO) – Service Provider Landscape with PEAK Matrix® Assessment 2022

 

Our Thinking

F&A Operations Transformation - an Illustrative Example for an Insurance Company
Market Insights™

F&A Operations Transformation – an Illustrative Example for an Insurance Company

Integrated Operations Transformation Approach to F&A Operations
Market Insights™

Integrated F&A Operations Transformation Approach

Industry-specific F&A Solutions-An Evolving Landscape
Market Insights™

Industry-specific F&A Solutions – An Evolving Landscape

Accelerating Blockchain Adoption in F&A
Market Insights™

Accelerating Blockchain Adoption in F&A

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Multi-cloud Application Services PEAK Matrix® Assessment 2022

Top Multi-cloud Application Services

Cloud adoption has increased in recent years, with enterprises increasingly investing in modernization initiatives to compete in an evolving digital world. Enterprises are adopting a cloud-first strategy to achieve benefits such as increased business agility, an innovation-first approach, and faster time-to-market. With the availability of multiple cloud service providers, enterprises now have the flexibility to choose the right-fit cloud to best address their requirements, based on the providers’ core services and capabilities. This flexibility is enabling individual business units/functions to deploy applications on the cloud of their choice, leading to a multi-cloud ecosystem. Additionally, loosely coupled modern architectures are allowing enterprises to leverage multiple clouds to deploy different workloads of an application.

The multi-cloud ecosystem gives enterprises the freedom to move between different clouds, which helps avoid vendor lock-ins, optimize costs, and comply with regulatory as well as performance requirements. Thus, multi-cloud adoption is likely to rapidly grow in the coming years, with most enterprises having two or more clouds in their ecosystems, with a combination of one dominant cloud and multiple other clouds.

DOWNLOAD THE FULL REPORT Multi-cloud Application Development Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report evaluates:

  • Everest Group’s services PEAK Matrix® evaluation of 15 multi-cloud application development service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the service provider landscape
  • Key strengths and limitations of the 15 multi-cloud application development service providers featured in the assessment

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading multi-cloud application services providers, client reference checks, and an analysis of the multi-cloud application services market

LEARN MORE ABOUT Multi-cloud Application Development Services PEAK Matrix® Assessment 2022

 

Our Thinking

GettyImages 1152446348
Blog

Multi-cloud and Modern Applications: Doomed to Fail

GettyImages 1282184302
Blog

Multi-cloud: Strategic Choice or Confusion?

Cloud and Infrastructure Services Category Strategy-Definition and Characteristics
Market Insights™

Cloud and Infrastructure Services Category Strategy: Definition and Characteristics

The Growing Need for Cloud Management Platforms
Market Insights™

The Growing Need for Cloud Management Platforms

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

IT Security Services PEAK Matrix® Assessment 2022 – Europe

Top IT Security Services in Europe

Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and the rising of CAPEX and OPEX to maintain in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. At its end, the European countries have also started to implement stricter laws to provide better security to their citizens, one key example being the UN regulation that mandates cybersecurity management through defined performance metrics and audit requirements for car manufacturers.

Europe-based enterprises are looking for service providers that can offer geographically nuanced security services, especially in areas such as data security & privacy, verticalized SOCs, converged IT/OT security services, and regulatory assessment services, to make sure that enterprises are not just adhering to ever-evolving EU regulations but also the localized data privacy laws. All these factors combined have surged IT security services demand across Europe.

DOWNLOAD THE FULL REPORT IT Security Services PEAK Matrix® Assessment 2022 – Europe

What is in this PEAK Matrix® Report:

  • Examination of the profiles of 28 IT security service providers in Europe

  • Studies of each provider’s strengths and limitations

  • Evaluation of enterprise sourcing consideration

Scope:

  • Geography: Europe

  • Industries: all industries

  • Services: IT security services

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market

LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – Europe

Our Thinking

Enterprises Must Bake Contextualization into Their IT Security Strategies blog 876883006
Blog

Is Managed Detection and Response (MDR) the Holy Grail for Cybersecurity Services?

The Digital Trust Model
Market Insights™

The Digital Trust Model

Establishing Guidelines to Instill Digital Trust
Market Insights™

Establishing Guidelines to Instill Digital Trust

An AWARE Security Operations Center (SOC) Can Drive Digital Trust
Market Insights™

An AWARE Security Operations Center (SOC) Can Drive Digital Trust

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

Top Digital Platform and Augmentation Suite (DPAS) Services in Insurance BPS

As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Disruptions in customer preferences and insurers’ growing needs to move faster have led to a significant change in the sourcing strategy as well. In order to pivot operations in such times, digital solutions offered by BPS providers helped in enhancing speed of delivery, reducing turn-around times, improving accuracy, and the quality of products. Such transformation projects helped in simplifying the insurance process by optimizing support functions across the value chain.

DOWNLOAD THE FULL REPORT Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report evaluates:

  • The relative positioning of 15 providers on Everest Group’s PEAK Matrix® for DPAS in insurance operations
  • Providers’ market impact
  • Providers’ vision and capabilities across key dimensions

In this research, we assess 15 insurance BPS providers featured on the DPAS in Insurance BPS PEAK Matrix&®. Each provider profile offers details of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Scope:

  • Industry: industry-specific insurance BPS, including both P&C and L&P line of businesses
  • In this report, we cover the vertical-specific insurance BPS market. We do not cover horizontal business processes, such as Finance and Accounting (F&A), Human Resources (HR), procurement, and contact center
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading insurance BPS providers, client reference checks, and an ongoing analysis of the insurance BPS market

LEARN MORE ABOUT Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

 

Our Thinking

Insurance Industry Investments in Data Can Create Significant Value
Market Insights™

Insurance Industry Investments in Data Can Create Significant Value

Abstract colorful big data machine learning algorithm visualization.
Blog

Unleashing the Potential of Data in Insurance – The Road Ahead

GettyImages 1125856232
Blog

Unpacking the Low Code/No Code Opportunity in BFSI

Ronak
Webinars

Delighting Insurance Customers Through a Simplified Experience

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Conversational AI Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Top Conversational AI Technology Vendors

Conversational AI is a network of advanced technologies and solutions that integrate and communicate with each other to share information across systems. Enterprises show a greater propensity to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation. Businesses across the globe are realizing the importance of conversational AI solutions to serve customers across different industries on a spectrum of digital channels and fulfill enterprise needs as well as support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Conversational AI providers are addressing the rising demand by introducing new capabilities while strengthening their existing ones and by further strengthening their products to be more holistic and accessible to a wider audience for varying use cases. With the growing impact of conversational AI platforms, it becomes critical for an enterprise to pick solutions that meet their current business requirements with further room to accommodate future needs.

DOWNLOAD THE FULL REPORT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

The report assesses the conversational AI technology vendor landscape across various dimensions:

  • Everest Group’s PEAK Matrix® evaluation
  • Competitive landscape
  • Remarks on key strengths and limitations for each vendor

In this research, we assess 26 conversational AI technology vendors featured and categorize them based on their capabilities and market offerings. The research will help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other.

Scope:

  • All industries and geographies
  • This assessment is based on our annual RFI process for the calendar year 2021, interactions with leading conversational AI technology vendors, client reference checks, and ongoing analysis of the conversational AI market

LEARN MORE ABOUT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Our Thinking

Key Differentiating Features of a Conversational AI Solutions
Market Insights™

Key Differentiating Features of Conversational AI Solutions

Best Practices for Conversational AI Solutions
Market Insights™

Best Practices for Conversational AI Solutions

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others
Market Insights™

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers
Market Insights™

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Top Employer of Record (EOR) Solutions

Today, enterprises worldwide consider global hiring to be a business advantage and opportunity, which allows them to gain insights into new markets and access to a diverse talent pool. Hence, it is no surprise that enterprises have been increasingly adopting solutions such as Employer of Record (EOR) over the past few years.

An EOR partner enables companies to legally engage with workers in a new country or region without them having to set up a separate legal entity or face the risk of violating local laws. EOR offerings can span the entire employee administration value chain and include services such as onboarding, benefits provision and administration, time and expense management, and payroll.

In this report, we assess 15 EOR vendors and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact. The research will help buyers select the right-fit service providers for their needs, while service providers will be able to benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features a detailed analysis of 15 EOR vendors and includes:

  • Everest Group’s PEAK Matrix® evaluation of EOR vendors and their categorization into Leaders, Major Contenders, and Aspirants
    Competitive landscape of the EOR vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 15 service providers evaluated

Scope:

  • All industries and geographies
  • Services: EOR solutions

LEARN MORE ABOUT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Our Thinking

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic
Market Insights™

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic

Employment Outsourcing Model Snapshots
Market Insights™

Employment Outsourcing Model Snapshots

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

Top Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) Services

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily.

In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities.

DOWNLOAD THE FULL REPORT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Over 1,700 CWM/MSP and services procurement deals

  • Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Industry: all industries

  • Geography: global

The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features:

  • The MSP / CWM service provider landscape

  • The services procurement service provider landscape

  • MSP / CWM service provider PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Services procurement / SoW PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Everest Group analysis of service providers

    • Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

LEARN MORE ABOUT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

 

Our Thinking

Contingent Staffing-Differentiating Factors for Service Providers
Market Insights™

Contingent Staffing: Differentiating Factors for Service Providers

MSP 4dot0 - the Future of Contingent Workforce Management
Market Insights™

MSP 4.0: the Future of Contingent Workforce Management

MSP 4dot0 Will Be Enabled by an Integrated System of Tools and Solutions
Market Insights™

MSP 4.0 Will Be Enabled by an Integrated System of Tools and Solutions

MSPs Are Innovating and Expanding Their Scope of Services
Market Insights™

MSPs Are Innovating and Expanding Their Scope of Services

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

  • Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.