Category: PEAK Matrix®

Revenue Cycle Management (RCM) Platforms PEAK Matrix® Assessment 2023

Revenue Cycle Management (RCM) Platforms

Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. These platforms optimize the revenue cycle, from patient registration and appointment scheduling to the final bill payment. Healthcare organizations are increasingly evaluating RCM platform providers based on the functionalities, features, and technical support they provide. Solutions such as patient engagement, denial management, and medical coding are in demand as healthcare providers are expected to continue prioritizing solutions that not only address current challenges but also provide flexibility for future developments in the healthcare landscape.

Revenue Cycle Management

What is in this PEAK Matrix® Report

In this research, we assess 20 RCM platform providers on the RCM Platforms PEAK Matrix®. The study will enable buyers to choose best-fit providers based on their sourcing considerations, while providers will be able to benchmark their performance against the competition.
 

In this report, we:

  • Evaluate market trends for RCM platforms
  • Assess 20 RCM platform providers on capability- and market success-related parameters
  • Analyze enterprise sourcing considerations, highlighting the strengths and limitations of each RCM platform provider 

Scope

  • Industry: healthcare
  • Geography: US
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading RCM platform providers, client reference checks, and an ongoing analysis of the RCM platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Low-code Application Development Platforms PEAK Matrix® Assessment 2023

Low-code Application Development Platforms

As 2024 approaches, the low-code application development platforms market experiences robust growth and significant innovation. Organizations across various industries are increasingly embracing low-code solutions to streamline their application development processes and enhance operational agility. This surge in demand has fueled intense competition among platform providers, resulting in a wide range of specialized low-code tools to meet diverse requirements. Low-code technology has firmly integrated into modern application development strategies, enabling organizations to quickly adapt to evolving digital landscapes and customer demands.

Looking ahead, low-code technology’s influence will expand beyond internal applications to include customer-facing solutions and seamless integrations. This strategic expansion coincides with the rise of industry-specific low-code solutions tailored to sectors such as healthcare, finance, and insurance. These solutions feature pre-built templates, industry-specific connectors, and compliance features for simplified adoption. Low-code’s future is marked by accelerated growth, driven by the transformative potential of generative AI, poised to streamline, optimize, and revolutionize the application development process.

Low-code Application Development Platforms

What is in this PEAK Matrix® Report

In this report, we assess 24 low-code technology providers featured on the Low-code Application Development Solutions PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

In this report, we feature 24 low-code technology provider profiles and include:

  • A summary dashboard – assessment of market impact and vision and capability
  • Platform providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading low-code application development platforms, client reference checks, and an ongoing analysis of the low-code application development services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023

Data and Analytics (D&A) Services for Mid-market Enterprises

Currently, mid-market enterprises stand at a crucial juncture. They are striving to strengthen their Data and Analytics (D&A) foundation while simultaneously exploring cutting-edge technologies such as generative AI. In an ever-evolving market landscape, these enterprises are keen on achieving excellence and fostering innovation when selecting a provider. In their pursuit, mid-market enterprises are seeking partners that prioritize building strong relationships, cost-efficiency, agility, nimbleness, and a steadfast commitment to delivering tangible business impact and Return on Investment (RoI) at every stage of their transformation journey. Providers equipped with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through the dynamic D&A landscape.

Data and Analytics (D&A) Services

What is in this PEAK Matrix® Report

In this report, we assess 29 providers featured on the D&A services for mid-market enterprises PEAK Matrix® 2023. Each profile offers a comprehensive assessment of the provider’s strengths and limitations, empowering mid-market enterprises to make informed decisions as they navigate the ever-evolving D&A landscape.
 

In this report, we deliver:

  • The D&A service providers landscape for mid-market enterprises
  • D&A services for mid-market enterprises PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with D&A service providers, client reference checks, and an ongoing analysis of the D&A services market

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Process Orchestration Products PEAK Matrix® Assessment 2023 – Update

Process Orchestration Products

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success.

Process Orchestration

What is in this PEAK Matrix® Report

In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.
 

In this report, we deliver:

  • Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants
  • An overview of process orchestration products and different applications
  • The competitive landscape of the process orchestration technology provider market
  • Key process orchestration technology trends
  • Providers’ key strengths and limitations

Scope

  • Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services
  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America

Digital Interactive Experience (IX) Services – North America

In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain. Customers no longer view a captivating and well-tailored experience as a mere luxury; it has become an imperative. North American consumers are demanding top-notch services and craving seamless, personalized, and ethically conscious interactions with enterprises.

In parallel, businesses are recognizing that, in their quest to attract and retain top talent, creating a thoughtfully designed employee experience across the interaction touchpoints of the employee lifecycle has become vital. Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth.

As the narrative evolves, North American society is prioritizing sustainability and ethical business practices. In summary, experience design, bolstered by investments in cutting-edge technologies, is not just a trend but a fundamental driver for business growth and social responsibility in North America. It profoundly shapes the future and impact of enterprises in the region, aligning their operations with the values and aspirations of a rapidly changing market.

Digital Interactive Experience

What is in this PEAK Matrix® Report

In this report, we assess 26 providers featured on the Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America, a comprehensive matrix that evaluates and categorizes providers on their capabilities and market impact.
 

In this report, we:

  • Assess 26 leading North American digital IX service providers and design agencies on Everest Group’s PEAK Matrix® evaluation framework
  • Categorize providers as Leaders, Major Contenders, and Aspirants
  • Evaluate providers’ key strengths and limitations

Scope

  • All industries
  • Geography: North America
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading IX service providers, client reference checks, and an ongoing analysis of the digital IX services market

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Cloud Security Services PEAK Matrix® Assessment 2023

Cloud Security Services 

The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. The need for effective cloud security solutions has intensified due to the expansion of cloud infrastructure, which has led to larger attack surfaces, rising cyber threats, complexities in posture management, and frequently changing regional cloud governance and security policies.

In response to stricter data protection regulations, enterprises face growing pressure to comply with data privacy laws and address increasing cybersecurity threats. The post-pandemic landscape, characterized by remote work and security vulnerabilities, has intensified cyber risks. Enterprises are prioritizing cloud security services to offer comprehensive end-to-end protection across complex hybrid multi-cloud systems. Cloud security providers are expanding their capabilities to meet these demands, emphasizing a platform-driven approach with next-generation features such as DevSecOps, automation, and zero trust. Collaborative efforts with cloud-native and third-party security providers are vital to provide sophisticated, adaptable, and globally compliant cloud security services.

Cloud Security Services

What is in this PEAK Matrix® Report

In this report, we assess 18 global cloud security providers featured on the Cloud Security Services PEAK Matrix® Assessment 2023. The research will help buyers select the right-fit provider for their needs, while providers will be able to benchmark themselves against each other.
 

In this report, we deliver:

  • Cloud Security Services PEAK Matrix characteristics
  • Enterprise sourcing considerations
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • Services: cloud security
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading cloud security providers, client reference checks, and an ongoing analysis of the cloud security services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Next-generation Quality Engineering (QE) Services PEAK Matrix® Assessment 2023

Next-generation Quality Engineering (QE) Services 

Enterprises pursuing digital transformation are exploring cutting-edge next-generation technologies to gain a competitive edge, drive business model innovation, and expand their operational capabilities. However, to achieve the desired benefits without disrupting their existing operations, implementing comprehensive Quality Engineering (QE) processes for these next-generation technologies is vital. To assist enterprises in their journey toward quality transformation with the adoption of next-generation technologies, providers are investing in innovation and enhancing their capabilities in areas such as cloud, AI, IoT, blockchain, and extended reality.

Quality Engineering

What is in this PEAK Matrix® Report

In this report, we assess 35 next-generation QE service providers featured on the Next-generation Quality Engineering (QE) Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we deliver:

  • Everest Group’s services PEAK Matrix® evaluation of 35 QE service providers
  • The characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading next-generation QE service providers, client reference checks, and an ongoing analysis of the quality engineering services market

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Patient Engagement Platforms PEAK Matrix® Assessment 2023

Patient Engagement Platforms 

In the current healthcare landscape, patient engagement platforms play a vital role. They serve as a crucial link between patients and healthcare providers, promoting proactive healthcare management. As consumers increasingly demand personalized and accessible healthcare services, these platforms give patients real-time access to their medical information, telehealth options, and appointment scheduling. This not only enhances the patient experience and satisfaction but also plays a vital role in optimizing healthcare resources and improving outcomes. Furthermore, within a rapidly evolving digital health ecosystem, patient engagement platforms are essential in ensuring compliance with regulatory requirements and data security, contributing to healthcare businesses’ overall efficiency and success.

PEPEAK2023 1

What is in this PEAK Matrix® Report

In this report, we assess 19 patient engagement platform providers featured on the Patient Engagement Platforms PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we:

  • Assess the market trends for patient engagement platforms
  • Examine enterprise sourcing considerations
  • Study providers’ key strengths and limitations

Scope

  • Industry: healthcare
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading patient engagement platform providers, client reference checks, and an ongoing analysis of the patient engagement platforms market

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Life Sciences Next-generation Customer Engagement Platforms (CEP) PEAK Matrix® Assessment 2023

Life Sciences Next-generation Customer Engagement Platforms (CEP) 

Since the pandemic, industries worldwide have shifted their investment priorities to focus on delivering personalized Customer Experience (CX), and the life sciences commercial function is no exception. To stay resilient and keep pace with the evolving landscape, the life sciences industry has begun embracing technology to differentiate itself for end users. However, enterprises face challenges with legacy data infrastructure and fundamental technology tools such as Customer Relationship Management (CRM), content management systems, and marketing tools that lack experience-focused functionality. As a result, enterprises are enhancing CRM platforms by partnering with niche platform providers to develop CX-centric solutions that enable omnichannel engagement, deliver the right messaging, unlock real-time customer analytics, etc., resulting in improved business performance and a competitive edge. Consequently, many next-generation customer engagement tools and platforms are bridging the gap between traditional CRMs and contemporary CX platforms.

Customer Engagement Platforms

What is in this PEAK Matrix® Report

In this report, we assess 23 life sciences next-generation Customer Engagement Platform (CEP) providers featured on the Life Sciences CEP PEAK Matrix®. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we:

  • Examine the provider landscape for CE platforms and products
  • Assess 23 life sciences CEP providers on several capability and market success-related dimensions

Scope

  • Industry: life sciences
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading life sciences CE platform providers, client reference checks, and an ongoing analysis of the life sciences customer experience platforms market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Cloud Services in Insurance PEAK Matrix® Assessment 2023

Cloud Services in Insurance 

 

The insurance industry has been relatively slow in adopting digital measures due to regulatory constraints and product complexities. However, carriers are embracing the change to become risk mitigators. With the exponential rise in claims costs and unprecedented levels of underwriting losses during these challenging times, the need for value maximization, resource optimization, and achieving agility and scalability has become increasingly urgent.

In the past, insurers have embraced cloud technology as one of the prominent technologies. They are aware of the cloud’s potential, which has prompted them to strategize and build new business models that can withstand an unpredictable future. As insurers embark on their next growth phase, the cloud industry is expected to drive cloud spending to future-proof the technology estate, monetize data to generate alternate revenue streams, and rethink value delivery to end customers.

Cloud Services in Insurance

What is in this PEAK Matrix® Report

In this report, we assess 35 IT service providers for their cloud services capabilities featured on the Cloud Services in Insurance PEAK Matrix® Assessment 2023. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we:

  • Assess 35 leading cloud services providers for the insurance industry using Everest Group’s Solutions PEAK Matrix® evaluation framework
  • Examine the market impact and vision and capabilities of the cloud services providers for insurance enterprises
  • Identify and categorize providers as Leaders, Major Contenders, and Aspirantsr
  • Study providers’ key strengths and limitations

Scope

  • Industry: insurance
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading cloud services providers, client reference checks, and an ongoing analysis of the cloud services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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