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Blogs
Automation CX / Customer Experience Technology Industry

Beyond Automation: How Conversational Artificial Intelligence (AI) Chatbots Enhance Customer Engagement | Blog

by Anubhav Das and 2 others
Market Insights™
Adoption of Generative AI Proofs-of-Concepts and Deployments
Automation

Adoption of Generative AI Proofs-of-Concepts and Deployments | Market Insights™

by Anubhav Das and 3 others
Market Insights™
Conversational AI Ecosystem Focus on Technology Partners
Automation

Conversational AI Ecosystem Focus on Technology Partners | Market Insights™

by Anubhav Das and 3 others
Blogs
Automation CX / Customer Experience

Bringing the Vision of Unified Customer Experience (CX) to Fruition: Shining a Spotlight on Sprinklr | Blog

by Anubhav Das and 1 other
Events

Mapping the CXM Outsourcing Landscape for Africa | Webinar

October 14, 2024

4:00 PM PT | 7:00 PM ET

Webinar

Market Insights™
Generative AI Deployment Trends in Customer Experience
CX / Customer Experience Outsourcing

Generative AI Deployment Trends in Customer Experience | Market Insights™

by Anubhav Das and 3 others
Market Insights™
Gen AI Deployment’s Impact on CX
CX / Customer Experience Outsourcing

Gen AI Deployment’s Impact on CX | Market Insights™

by Anubhav Das and 3 others
PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA

by Anubhav Das and 5 others
Webinars
08-27-2024 - Elevating CX - Trends and Insights for a Unified CX Tech Strategy_GTP_1200x628

Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

On Demand Webinar

1 hour

Market Insights™
CX / Customer Experience Outsourcing

Areas in Which Africa Is Ahead, at Par, and Behind India and the Philippines in CX | Market Insights™

by Anubhav Das and 3 others