Service delivery leaders know that bold ideas solve business problems

Our research insights inspire innovative approaches

Offerings for global business services / shared services leaders

GBS / Shared Services membership

Helping enterprises unlock value from Global Business Services (GBS) / Shared Services.

GBS / shared services set-up support

Deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to help you to effectively and efficiently set up your delivery center.

Pinnacle Model®

Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.

Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
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The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets

H. Karthik, Partner

Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a strategic and value-adding partner for the bank.

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With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking for GBS /shared services leaders

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Blog

The Evolution and Growth of Global Capability Centers (GCCs) and the Critical Role of Providers

forewarned is forearmed
Blog

Forewarned is Forearmed: What GBS Leaders Should Investigate Before Taking the Job

12-10-2024 - Mapping the Next - 1200x628 - GTP
Events

Mapping the Next: Key Priorities for 2025

Outsourcing Services Cost and Pricing 1200x628 GTP
Events

Outsourcing Services Cost and Pricing: The Trends to Know to Focus on the Win

11 19 2024 Key Opportunities for GBS Leaders GTP
Events

Key Opportunities for GBS Leaders: 2024 Learnings and 2025 Outlook

09 24 2024 Global Services Market Update GTP 1200x628
Events

Global Services Market Update: Leveraging Providers for GIC Success

Global Business Services GBS Leaders
Press Releases

Everest Group, in partnership with Sourcing Change, releases the 2024 Global Business Services (GBS) Rewards report, the only one of its kind in the industry

Top GBS Employers
Press Releases

Everest Group Names 2024’s Top Employers for GBS and Tech Talent

Top Challenges and Key Future Focus Areas for CPG-Retail GBS Leaders
Market Insights™

Top Challenges and Key Future Focus Areas for CPG-Retail GBS Leaders

The State of the CPG-Retail GBS Market Continues to Evolve
Market Insights™

The State of the CPG-Retail GBS Market Continues to Evolve

GBS Organizations Have the Potential to Impact Several Pivotal Opportunity Areas
Market Insights™

GBS Organizations Have the Potential to Impact Several Pivotal Opportunity Areas

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

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