Service delivery leaders know that bold ideas solve business problems

Our research insights inspire innovative approaches

Offerings for global business services / shared services leaders

GBS / Shared Services membership

Helping enterprises unlock value from Global Business Services (GBS) / Shared Services.

GBS / shared services set-up support

Deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to help you to effectively and efficiently set up your delivery center.

Pinnacle Model®

Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.

Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
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The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets

H. Karthik, Partner

Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a strategic and value-adding partner for the bank.

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With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking for GBS /shared services leaders

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Blog

Global In-house Centers (Captives) on the Rise and Challenge Core vs Non-core

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Blog

The Talent Market’s Tight but the Candidate’s Not Right

Change Management
Blog

12 Steps to Effective Change Management in Global Business Services

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Events

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

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Events

Charting the GBS Course for 2024: Accelerating and Sustaining Success

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Events

Key Issues 2024: Creating Accelerated Value in a Dynamic World

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Events

GBS: The New Epicenter for Driving Value and Transformation in Enterprise Finance Services

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Events

CPG GBS Leadership Exchange: Journey to the Future of GBS

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Events

Positioning GCCs for Success: Drive Superior Value and Advance Business Impact

Service Provider Compass – CXM Services Delivery from Mexico – 2023
Market Insights™

Service Provider Compass – CXM Services Delivery from Mexico – 2023

Everest Group’s Service Provider Compass Framework
Market Insights™

Everest Group’s Service Provider Compass Framework

Service Provider Compass – IT-ADM Services Delivery from Mexico – 2023
Market Insights™

Service Provider Compass – IT-ADM Services Delivery from Mexico – 2023

How can we engage?

Please let us know how we can help you on your journey.

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