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Offerings for global business services / shared services leaders

GBS / Shared Services membership

Helping enterprises unlock value from Global Business Services (GBS) / Shared Services.

GBS / shared services set-up support

Deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to help you to effectively and efficiently set up your delivery center.

Pinnacle Model®

Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.

Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
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The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets

H. Karthik, Partner

Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a strategic and value-adding partner for the bank.

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With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking for GBS /shared services leaders

ESG
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Driving Social Transformation: The Power of Impact Sourcing on India’s Rural Economy

Wealth Management
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GBS Change Management Strategies: Lessons Learned from 60 Leading GBS Organizations

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Blog

Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals

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Events

Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty 

1200x628 Why GBS Change Management is the Key to Added Value and ROI GTP
Events

Why GBS Change Management is the Key to Added Value and ROI

Economic Uncertainty
Events

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

1200x628 Why GBS Change Management is the Key to Added Value and ROI GTP
Events

Why GBS Change Management is the Key to Added Value and ROI

Economic Uncertainty
Events

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

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Events

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

First-time Adopters of the Global Business Services Model Are on the Rise
Market Insights™

First-time Adopters of the Global Business Services Model Are on the Rise

Maximizing GBS Productivity
Market Insights™

Maximizing GBS Productivity

The GBS Market Grew in 2020 Despite Challenges
Market Insights™

The GBS Market Grew in 2020 Despite Challenges

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