Service delivery leaders know that bold ideas solve business problems

Our research insights inspire innovative approaches

Offerings for global business services / shared services leaders

GBS / Shared Services membership

Helping enterprises unlock value from Global Business Services (GBS) / Shared Services.

GBS / shared services set-up support

Deep analysis across the full range of service delivery center set-up issues – location selection, business case development, and implementation program management support – to help you to effectively and efficiently set up your delivery center.

Pinnacle Model®

Analyses that quantify performance and identify leading organizations’ outcomes and capabilities, which enable you to assess your strategic outsourcing and benchmark against peers.

Location strategy and optimization
Advanced locations tools and detailed analyses of global service delivery locations to support your location selection and location portfolio optimization.
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The Role of Global Business Services in Driving Innovation, Contributing Top-line Business Impact, and Enabling Growth in New Markets

H. Karthik, Partner

Sunil Shah, Global Head of Societe Generale's global solution centers in India and Romania, discusses Societe Generale’s Global Solution Centre's evolution over the past five years to become a strategic and value-adding partner for the bank.

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With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking for GBS /shared services leaders

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Blog

Unlock a New Source of Value Creation – Integrate Sustainability into the GBS Charter to Help BFS Firms Realize Their ESG Goals

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Blog

Landlord’s Not a Dirty Word: Why It’s Time to Embrace a Hybrid Ownership GBS Model

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Blog

Metaverse Trends that Can Redefine the Hybrid Work Model

Economic Uncertainty
Webinars

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

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Webinars

GBS Leadership Exchange : The Evolving Role of GBS Organizations in Driving Enterprise-wide Adoption of Intelligent Automation

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Webinars

Conversations with Leaders – Episode 4

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Events

The Conference Board’s Global Business Services Conference

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Events

Clinton Global Initiative – 2022 Meeting

Top GBS Organizations
Press Releases

Everest Group Publishes Inaugural Ranking of Top Global Business Services Employers

First-time Adopters of the Global Business Services Model Are on the Rise
Market Insights™

First-time Adopters of the Global Business Services Model Are on the Rise

Maximizing GBS Productivity
Market Insights™

Maximizing GBS Productivity

The GBS Market Grew in 2020 Despite Challenges
Market Insights™

The GBS Market Grew in 2020 Despite Challenges

How can we engage?

Please let us know how we can help you on your journey.

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Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues