Pinnacle Model™

Accelerate your impact

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Introduction to Everest Group’s Pinnacle Model™

What measures do organizations use to determine the impact of their IT, business services, and shared services functions? Two of the most prominent: achievement of strategic business objectives and increased value

Recently Completed Pinnacle Model™ Analyses

 

Building GIC Talent of the Future

Talent is becoming a critical component and differentiator for GICs as enterprises embark upon their digital journeys. How are GICs stepping up to address the need to transform and create future-proof talent management models? This analysis will look at how GICs can identify, develop, and retain skills critical for future service delivery, including best practices for building agile delivery teams and enabling talent management processes, how to create the right employee experience for the future, and how the GIC can maximize the ROI on talent investments.

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Accelerating Customer Experience Through an Optimized Outsourced Contact Center Delivery Model

While most enterprises are leveraging Contact Center Outsourcing (CCO) providers to achieve their Customer Experience (CX) vison, only some enterprises have been able to build exceptional CX capabilities and derive strategic business outcomes, having partnered with their CCO service providers. Everest Group recognizes such Pinnacle Enterprises™ by assessing organizations’ CX outsourcing strategy on Everest Group’s proprietary Pinnacle Model™

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Enterprise Robotic Process Automation (RPA) Adoption

Can a robot replace a human? In some cases, absolutely yes. And many pundits suggest we are just beginning. But where does the hype diverge from reality?

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Digital Maturity in GICs

The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas.

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Digital Transformation Readiness

Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.

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Understand what drives top performance in Pinnacle Enterprises™

Our Pinnacle Model research identifies and details what the best, or Pinnacle, enterprises are doing to achieve outstanding outcomes.

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Current and Upcoming Pinnacle Studies

 

Enterprise Intelligent Automation

Automation-led business transformation has been at the top of most organizations’ agendas recently, and for good reason – an effective strategy to leverage intelligent automation (robotic process automation and artificial intelligence) can build sustainable competitive advantage. How do you maximize ROI and business value from your intelligent automation investments?

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Sourcing Innovation

The accelerating pace of change in business today makes innovation a vital competency in all functions, including procurement and sourcing. Everest Group, SIG, and SIGInnova are joining forces to explore sourcing innovation – which innovative practices and technologies are yielding the best outcomes for the procurement function and more specifically in areas such as spend management, sourcing strategy development, and supplier selection and management, among others. Join the research and see how you compare.

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Data & Analytics Maturity in Shared Services/GICs

Can GICs leverage analytics to drive business growth for their enterprises? Short answer: yes! Some GICs have shown – by becoming Centers of Excellence – that they can have significant impact. But how can GICs build these capabilities? And what can they realistically achieve? This Pinnacle Model assessment will answer:
– How are GICs driving impact through analytics, and how are they measuring impact?
– Which operating and organizational models are most successful?
– How are GICs building the right talent and technology capabilities to become analytics COEs?

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Know your position versus other organizations

Our Pinnacle Model analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value.

Leverage the research findings and analysis to support decision-making and planning

By detailing what the best – Pinnacle Enterprises™ – are doing, these performance studies help you define and customize a journey from your current position to where you want to go. The insights that you’ll gain will help you:

  • Prioritize where to invest your time and resources for the greatest speed to impact
  • Accelerate your change journey – whether that means incremental change or broad transformation
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Methodology & Output

Our Pinnacle Model analyses go far beyond dots plotted on a chart. We understand and believe that executives need relevant context to make informed decisions that result in short- and long-term success.

 

In our analysis of input from executives from leading Fortune 1000 companies, we compare outcomes to associated capabilities – detailing implications, priorities, and trade-offs.

 

Our Pinnacle Model analyses, which include standard and customized versions:

 

  • Provide insights into the key enablers to achieve success
  • Highlight alignment with business outcomes – beyond cost
  • Detail insights for developing a differentiated strategy

Talent Strategy in GICs

Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. Rapid advancement enterprises’ digital agenda is transforming the GIC delivery and operating model

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Enterprise Digital Adoption

Implementing a digital strategy is important to stay competitive in today’s market, but many organizations do not have a well-defined, cross-enterprise digital investment strategy; our analysis explains the key investment areas

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Enterprise RPA Adoption

While Robotic Process Automation (RPA) adoption is still new to many, some enterprises have developed a combination of differentiated capabilities that has produced superior outcomes; this analysis describes the essential capability areas for RPA

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Digital Maturity in GICs

As Global In-house Centers (GICs) face increasing cost and margin pressures, digital leverage is vital to their ability to thrive and drive value in their organizations; this research reveals the essential capability differentiators for leading digital GICs

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All Pinnacle Model™ Analyses

Understanding how an organization’s IT, business services, and shared services achieve strategic business objectives and increase value is key to accelerating their impact; our Pinnacle Model™ analyses offer insights into what the best-performing companies do

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Recent research from Everest Group Recent Pinnacle Model™ Analyses

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Data & Analytics Maturity in GICs | Pinnacle Model™ Analysis 2019

As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation o[...]
See Report

Accelerating CX Through an Optimized Contact Center Outsourcing (CCO) Model | Pinnacle Model™ Analysis 2019

While most enterprises are leveraging Contact Center Outsourcing (CCO) providers to achiev[...]
See Report

Talent Strategy in Global In-house Centers (GICs) | Pinnacle Model™ Analysis 2019

Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their pare[...]
See Report

Digital Transformation | Transform with RPA

Increasingly, a number of companies are doing just that. They are moving out of the RPA “pilot” stage and beginning to reap real, lasting value from the[...]
See Report