Accelerate your impact
Accelerate your impact
What measures do organizations use to determine the impact of their IT, business services, and shared services functions? Two of the most prominent: achievement of strategic business objectives and increased value
All sourcing organizations aspire to maximize business value while minimizing total cost of ownership when sourcing strategic and outsourced services – but it’s not easy given internal and external stakeholder needs, market disruptions, contract negotiations, and supplier management and governance. A Pinnacle-class sourcing model is efficient, agile, and flexible enough to balance a wide variety of needs and expectations. To help you to realize your sourcing vision, this study explores the following questions:
GICs are evolving and becoming more integral to enterprise strategy. With a strong understanding of their business’ needs and a deep foundation in service delivery, GICs are uniquely positioned to drive innovation, a key competitive differentiator for global enterprises. This Pinnacle Model assessment will address how a GIC becomes innovative, answering the following questions:
The contingent workforce is reinventing itself with the emergence of new types of talent, different talent engagement models, and the use of next-generation digital solutions. In the face of tremendous change, what practices and technologies are yielding the best outcomes for overall contingent workforce management? In particular,
Our Pinnacle Model research identifies and details what the best, or Pinnacle, enterprises are doing to achieve outstanding outcomes.
Automation-led business transformation has been at the top of most organizations’ agendas recently, and for good reason – an effective strategy to leverage intelligent automation (robotic process automation and artificial intelligence) can build sustainable competitive advantage. How do you maximize ROI and business value from your intelligent automation investments?
The current trifecta of rapidly evolving business demands, technology-led disruption, and focus on outcomes, is raising the stakes for innovation, making it a vital competency in all business functions, including procurement and sourcing. While these technology, process, talent, and organizational changes offer new opportunities for procurement, they also present new risks.
As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation of data that this technology generates. Increasingly, shared services centers or Global In-house Centers (GIC) are leading the efforts to tame data and derive insights from it. This research is aimed at identifying and understanding what Pinnacle, best-in-class, delivery centers are doing differently as they manage and use vast amounts of data – how have they built data & analytics capabilities and what business outcomes they have delivered to their organizations?
Talent is becoming a critical component and differentiator for GICs as enterprises embark upon their digital journeys. How are GICs stepping up to address the need to transform and create future-proof talent management models? This analysis will look at how GICs can identify, develop, and retain skills critical for future service delivery, including best practices for building agile delivery teams and enabling talent management processes, how to create the right employee experience for the future, and how the GIC can maximize the ROI on talent investments.
While most enterprises are leveraging Contact Center Outsourcing (CCO) providers to achieve their Customer Experience (CX) vison, only some enterprises have been able to build exceptional CX capabilities and derive strategic business outcomes, having partnered with their CCO service providers. Everest Group recognizes such Pinnacle Enterprises™ by assessing organizations’ CX outsourcing strategy on Everest Group’s proprietary Pinnacle Model™
The rise of next-generation technologies, such as mobility, analytics, cloud, automation, and other enabling technologies, offers GICs a unique opportunity to drive their enterprises’ digital agendas.
Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. To do so requires first a reinvention of the IT organization itself.
Our Pinnacle Model analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value.
By detailing what the best – Pinnacle Enterprises™ – are doing, these performance studies help you define and customize a journey from your current position to where you want to go. The insights that you’ll gain will help you:
Our Pinnacle Model analyses go far beyond dots plotted on a chart. We understand and believe that executives need relevant context to make informed decisions that result in short- and long-term success.
In our analysis of input from executives from leading Fortune 1000 companies, we compare outcomes to associated capabilities – detailing implications, priorities, and trade-offs.
Our Pinnacle Model analyses, which include standard and customized versions:
Talent Strategy in GICs
Global In-house Centers (GICs) have evolved as powerful value creators, driving innovation and catalyzing their parent enterprises’ priorities. Rapid advancement enterprises’ digital agenda is transforming the GIC delivery and operating model
Enterprise Digital Adoption
Implementing a digital strategy is important to stay competitive in today’s market, but many organizations do not have a well-defined, cross-enterprise digital investment strategy; our analysis explains the key investment areas
Enterprise RPA Adoption
While Robotic Process Automation (RPA) adoption is still new to many, some enterprises have developed a combination of differentiated capabilities that has produced superior outcomes; this analysis describes the essential capability areas for RPA
Digital Maturity in GICs
As Global In-house Centers (GICs) face increasing cost and margin pressures, digital leverage is vital to their ability to thrive and drive value in their organizations; this research reveals the essential capability differentiators for leading digital GICs
All Pinnacle Model™ Analyses
Understanding how an organization’s IT, business services, and shared services achieve strategic business objectives and increase value is key to accelerating their impact; our Pinnacle Model™ analyses offer insights into what the best-performing companies do