Pinnacle Model™

Accelerate your impact

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Introduction to Everest Group’s Pinnacle Model™

What measures do organizations use to determine the impact of their IT, business services, and shared services functions? Two of the most prominent: achievement of strategic business objectives and increased value

Understand what drives top performance in Pinnacle Enterprises™

Our Pinnacle Model research identifies and details what the best, or Pinnacle, enterprises are doing to achieve outstanding outcomes.

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Know your position versus other organizations

Our Pinnacle Model analyses help organizations gain deep insights into where they are on the path to realizing strategic objectives and increasing holistic value.

Leverage the research findings and analysis to support decision-making and planning

By detailing what the best – Pinnacle Enterprises™ – are doing, these performance studies help you define and customize a journey from your current position to where you want to go. The insights that you’ll gain will help you:

  • Prioritize where to invest your time and resources for the greatest speed to impact
  • Accelerate your change journey – whether that means incremental change or broad transformation
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Methodology & Output

Our Pinnacle Model analyses go far beyond dots plotted on a chart. We understand and believe that executives need relevant context to make informed decisions that result in short- and long-term success.


In our analysis of input from executives from leading Fortune 1000 companies, we compare outcomes to associated capabilities – detailing implications, priorities, and trade-offs.


Our Pinnacle Model analyses, which include standard and customized versions:


  • Provide insights into the key enablers to achieve success
  • Highlight alignment with business outcomes – beyond cost
  • Detail insights for developing a differentiated strategy

Download our Complimentary Overview: Enterprise RPA Adoption | Pinnacle Model™ Analysis

In this overview, we examine five key capability areas for enterprise RPA (vision & strategy, implementation, organization & talent, technology, and resourcing), and three key types of outcomes (cost, operational, and business) by studying RPA adoption journey of 52 enterprises that participated in the study.

Recent-Research Recent Pinnacle Model™ Analyses

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Enterprise Digital Adoption in Manufacturing | Pinnacle Model™ Assessment 2018

With automotive manufacturers facing radical disruptions, electronics and beverage manufacturers battling with negative[...]
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Enterprise Robotic Process Automation (RPA) Adoption | Pinnacle Model™ Assessment

The service revolution is well underway, and enterprises across nearly all verticals are accelerating their Robotic[...]
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Enterprise Digital Adoption in Retail | Pinnacle Model™ Assessment 2018

The growing dominance of e-commerce has shaken the traditional retail industry, and offline retailers are finding it difficu[...]
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Enterprise Digital Adoption in Insurance | Pinnacle Model™ Assessment 2018: A Playbook for Digital Excellence

The rise of consumer orientation toward next-generation digital technologies has changed[...]
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