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Digital Experience Membership
Everest Group’s Digital Experience Services program provides ongoing coverage of critical elements of digital customer experience trends, stakeholder experience, customer journey management, identifying market metrics, adoption trends, solution characteristics and trends, and opportunities that help our clients speed and improve decision-making.
The interactive experience is not limited to the end-customer only, but includes employee, partner, and societal experiences. Companies that implement interactive experiences throughout the business model, for internal and customer-facing purposes, can boost engagement and productivity for employees and build awareness of the brand’s impact on the outside world.
With interactive experience strategy, consulting, and design services, and the opportunity to explore the myriad of interactive experience technology services segments, including platform and digital product development, companies can rely on Everest Group from program initiation to long-term success.
We deliver value through a series of market analyses, provider assessments, and thought leadership, as well as access to our leading experts for clarification, discussion, and guidance.
Digital Experience Coverage
We help IT leaders gain a holistic, business-first understanding of the operating elements they need to succeed through Digital Experience insights including a combination of published reports, analytics, assessments, and on-demand interactions.
Our research covers digital customer experience trends including digital experience platforms, privacy, state of the market, and others.
Members have unlimited access for their IT team members, as well as other Technology and Digital Experience service-related roles in their business, regardless of location.
Want to learn more about our Digital Experience and Customer Journey Management Insights? See how we show up.
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Included in your membership
Pinnacle Model®
Compare outsourcing strategies and benchmark against peers to maximize your enterprise's impact.
State of the market reports
Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments.
Analyst inquiry and data cuts
Access to leading experts for clarification, discussion, and debate; information and data extracts from our published research databases.
How we're different
Actionable insights
Our analysis offers the pragmatic insights you need to maximize impact and recommends best practices to build capabilities and accelerate adoption.
Dedicated focus
Research on the role of IT / Interactive Experience services in the delivery of services across information technology, business process, and engineering services.
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Our Latest Thinking
Recent Digital Experience reports
View AllThe Growing Need for Inclusive Talent Models: Learning from Impact Sourcing Specialists
Global businesses are always on the lookout for talent sources that are highly engaged and stable, ensuring high[...]
Digital Interactive Experience (IX) Service Provider Compendium 2022
The experience design ecosystem is at the cusp of change, with increased customer awareness, data privacy regulations, touchless ex[...]
Metaverse Primer: What Is It and Where Can It Be Used?
The Metaverse is an emerging concept that uses next-generation advanced technologies such as Augmented Reality (AR) / Virtual Reality (VR), digit[...]
