Tag: service provider

Conversational AI Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Top Conversational AI Technology Vendors

Conversational AI is a network of advanced technologies and solutions that integrate and communicate with each other to share information across systems. Enterprises show a greater propensity to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation. Businesses across the globe are realizing the importance of conversational AI solutions to serve customers across different industries on a spectrum of digital channels and fulfill enterprise needs as well as support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Conversational AI providers are addressing the rising demand by introducing new capabilities while strengthening their existing ones and by further strengthening their products to be more holistic and accessible to a wider audience for varying use cases. With the growing impact of conversational AI platforms, it becomes critical for an enterprise to pick solutions that meet their current business requirements with further room to accommodate future needs.

DOWNLOAD THE FULL REPORT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

The report assesses the conversational AI technology vendor landscape across various dimensions:

  • Everest Group’s PEAK Matrix® evaluation
  • Competitive landscape
  • Remarks on key strengths and limitations for each vendor

In this research, we assess 26 conversational AI technology vendors featured and categorize them based on their capabilities and market offerings. The research will help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other.

Scope:

  • All industries and geographies
  • This assessment is based on our annual RFI process for the calendar year 2021, interactions with leading conversational AI technology vendors, client reference checks, and ongoing analysis of the conversational AI market

LEARN MORE ABOUT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Our Thinking

Key Differentiating Features of a Conversational AI Solutions
Market Insights™

Key Differentiating Features of Conversational AI Solutions

Best Practices for Conversational AI Solutions
Market Insights™

Best Practices for Conversational AI Solutions

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others
Market Insights™

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers
Market Insights™

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

ON-DEMAND WEBINAR

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving?

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers.

What questions will the webinar answer for the participants?

  • How are organisations in Europe and the UK embracing sovereignty and sustainability as a part of their cloud transformation?
  • What are the critical investment areas and key challenges faced in this journey?
  • What opportunities exist for technology and service providers?
  • How will this ecosystem evolve as we approach a recession?

Who should attend?

  • CIOs and CTOs
  • Sourcing and procurement leaders
  • Heads of cloud, sustainability, and government relations
  • ESG officers / Chief sustainability officers
  • Service providers and technology vendors

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

Top Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) Services

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily.

In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities.

DOWNLOAD THE FULL REPORT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Over 1,700 CWM/MSP and services procurement deals

  • Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Industry: all industries

  • Geography: global

The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features:

  • The MSP / CWM service provider landscape
  • The services procurement service provider landscape
  • MSP / CWM service provider PEAK Matrix® and Star Performers for 2022
    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement / SoW PEAK Matrix® and Star Performers for 2022
    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework
  • Everest Group analysis of service providers
    • Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

LEARN MORE ABOUT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

Our Thinking

Contingent Staffing-Differentiating Factors for Service Providers
Market Insights™

Contingent Staffing: Differentiating Factors for Service Providers

MSP 4dot0 - the Future of Contingent Workforce Management
Market Insights™

MSP 4.0: the Future of Contingent Workforce Management

MSP 4dot0 Will Be Enabled by an Integrated System of Tools and Solutions
Market Insights™

MSP 4.0 Will Be Enabled by an Integrated System of Tools and Solutions

Blockchain in Talent Acquisition
Market Insights™

Blockchain in Talent Acquisition

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Adoption Platforms (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Top Digital Adoption Platforms (DAP) Products and Technology Vendors

Digital Adoption Platforms (DAPs) play a vital role in enabling digital transformation for organizations globally. The year 2021 was eventful for the DAP market, with enterprises looking for solutions to meet the demand for new technologies to complement the hybrid work model. They realized the importance of customer and user experience and implemented DAPs to achieve business goals such as employee efficiency, ease of training, fewer support tickets and lower costs, higher customer satisfaction scores, improved trial conversion, and minimal customer churn.

On the supply side, DAP vendors invested heavily in enhancing their product capabilities and global reach to better serve their clients. DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options.

DOWNLOAD THE FULL REPORT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Everest Group’s PEAK Matrix® evaluation of DAP technology vendors and their categorization into Leaders, Major Contenders, and Aspirants
  • Competitive landscape of the DAP technology vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 20 technology vendors evaluated

In this report, we evaluate 20 DAP technology vendors in terms of their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology vendors for their needs, while technology vendors will be able to benchmark themselves against each other. 

Scope:

  • All industries and geographies

LEARN MORE ABOUT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Our Thinking

Key Ways DAPs Serve Organizations
Market Insights™

Key Ways Digital Adoption Platforms Serve Organizations

Digital Adoption Platform Initiative Maturity
Market Insights™

Digital Adoption Platform Initiative Maturity

Digital Adoption Platform Vendor Performance Ratings
Market Insights™

Digital Adoption Platform Vendor Performance Ratings

Top-Rated Digital Adoption Platform Vendor Capabilities
Market Insights™

Top-rated Digital Adoption Platform Vendor Capabilities

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

  • T&S use cases for the metaverse
  • Risk mitigation strategies for challenges that arise
  • Implications for the third-party T&S services market

Meet the Presenters

ServiceNow Services PEAK Matrix® Assessment 2022

Top ServiceNow Services 

Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an emphasis on stakeholder experience, even in a multi-channel, complex portfolio. Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing systems of record, systems of engagement, and systems of intelligence.

In response to the changing market landscape, ServiceNow has expanded its portfolio to deliver enterprise solutions, including IT, employee, and customer workflows, to help clients drive business growth, increase resilience, and enhance employee productivity. It has forayed into emerging areas such as CSM, HCM, DevOps, GRC, and security and empowered enterprises to build custom apps on its low-code-powered app engine. It has invested in building industry solutions to provide out-of-the-box resolutions and expedite the time-to-market for enterprises.

DOWNLOAD THE FULL REPORT ServiceNow Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features detailed assessments, including strengths and limitations, of 25 providers that focus on ServiceNow services.

In this research, we provide a detailed assessment of 25 providers featured on the ServiceNow Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market
  • All industries and geographies

LEARN MORE ABOUT ServiceNow Services PEAK Matrix® Assessment 2022

Our Thinking

The Low-code - No-code Technology Provider Landscape
Market Insights™

The Low-code/No-code Technology Provider Landscape

Top 15 Specialist ServiceNow Partners
Market Insights™

Top 15 Specialist ServiceNow Partners

ServiceNow Industry Readiness
Market Insights™

ServiceNow Industry Readiness

Organizations Are Struggling to Scale Up ServiceNow Initiatives
Market Insights™

Organizations Are Struggling to Scale Up ServiceNow Initiatives

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

Top Machine Learning Operations (MLOps) Technology Providers

As data volumes increase exponentially, enterprises are adopting AI and ML capabilities to gain business insights and make decisions. However, enterprises face several challenges in deploying ML models to production. As a result, enterprises are leveraging Machine Learning Operations (MLOps) for their deployment, monitoring, and collaboration needs to improve the quality and relevance of ML model results, achieve business-oriented outcomes, and enhance stakeholder experience. MLOps is a growing market, rapidly evolving in terms of product features, architecture, training and support, deployment options, partner ecosystem, and commercial models. Technology providers can help enterprises succeed in their AI/ML transformation journeys by implementing MLOps across the enterprise.

DOWNLOAD THE FULL REPORT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features:

  • Everest Group’s PEAK Matrix® evaluation of Machine Learning Operations technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • An overview of Machine Learning Operations and key challenges in scaling AI
  • Key ML platform technology trends
  • A detailed assessment of the strengths and limitations of 18 Machine Learning Operations technology providers in terms of their market impact and vision & capability

In this research, we present detailed profiles and assessments of 18 technology providers featured on Everest Group’s Machine Learning Operations Products PEAK Matrix® 2022. Each profile provides a comprehensive picture of the technology provider’s size and scope of business, product capabilities, partnerships, domain investments, and case studies.

Scope:

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MLOps providers, client reference checks, and an ongoing analysis of the MLOps products landscape
  • All industries and geographies

LEARN MORE ABOUT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

 

Our Thinking

GettyImages 1223301957
Blog

The Rise of Machine Learning Operations: How MLOps Can Become the Backbone of AI-enabled Enterprises

Next-Generation Digital Surgery Platform Framework
Market Insights™

Next-Generation Digital Surgery Platform Framework

GettyImages 1223301957
Blog

Federated Learning: Privacy by Design for Machine Learning

The Mechanism of Federated Learning
Market Insights™

The Mechanism of Federated Learning

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

IT Security Services PEAK Matrix® Assessment 2022 – North America

Top IT Security Services in North America

Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and rising CAPEX and OPEX in maintaining in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. The US federal government has taken a serious stance against cybercriminals and has been proactively making laws on a range of security challenges, such as Operational Technology (OT) security and data privacy laws, such as the California Consumer Privacy Act (CCPA). All these factors combined have surged IT security services demand across North America.

DOWNLOAD THE FULL REPORT IT Security Services PEAK Matrix® Assessment 2022 – North America

What is in this PEAK Matrix® Report:

In this PEAK Matrix® assessment, we:

  • Examine the profiles of 27 IT security service providers in North America
  • Study each provider’s strengths and weaknesses
  • Evaluate enterprise sourcing considerations

In this research, we present an assessment of 27 IT security service providers in North America. 

  • Geography: North America
  • Industries: all industries
  • Services: IT security services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market

LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – North AmericA

Our Thinking

Enterprises Must Bake Contextualization into Their IT Security Strategies blog 876883006
Blog

Is Managed Detection and Response (MDR) the Holy Grail for Cybersecurity Services?

AI as a service blog 831481678
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Cyber Insurance Market: Carriers Navigating through a Changing Risk Landscape

May 17 webiinar banner GTP 1200x628 copy 5
Webinars

Cybersecurity: What You Need to Know to Find the Right Partner and Price

Robotic Automation
Blog

Building a Resilient Supplier Cyber Risk Management Strategy

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Low Code for Digital Transformation – Debunk the Myths and Explore the Possibilities | On-Demand Webinar

ON-DEMAND WEBINAR

Low Code for Digital Transformation - Debunk the Myths and Explore the Possibilities

Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering immense potential. However, the technology remains underutilized because of enterprises’ lack of awareness, multiple myths and misconceptions, and the limited availability of talent.

In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. We’ll also explore the low-code adoption journey leading enterprises to maximum benefits.

What questions will the webinar answer?

  • How does low code accelerate digital transformation for enterprises?
  • How can enterprises design a low code strategy and begin a successful adoption journey?
  • What are the investments needed across platforms, partners, talent, etc.?
  • How to eliminate the common enterprise myths about low code platforms?

Who should attend?

  • CEOs
  • Digital leaders
  • Tech platform vendors
  • Application services leaders
  • Service providers
  • Strategy leaders
  • Product leaders

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar

ON-DEMAND WEBINAR

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing

There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated.

Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing. In such scenarios, getting the solution sizing right is often the difference between wins and losses in competitive deal scenarios.

Within a managed services model, providers will also need to correctly translate these underlying solution considerations and the value they bring to the client to ensure that the solution is evaluated for its true merit.

 

What questions will the webinar answer for the participants?

  • Why is razor-sharp solution sizing so critical?
  • What are the important parameters to keep in mind?
  • What are the common pitfalls to avoid to ensure a competitive fee profile?

Who should attend?

  • Service providers
  • Commercial leads
  • Sales leaders
  • Pricing team members
  • Solution design leads
  • Contracting leads
Gupta Prateek Refresh gray square 1
Prateek Gupta
Practice Director

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