IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar

January 31, 2023

Live Webinar

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share

January 31, 2023 |

9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

Within technology services, this webinar will deep dive into the top five demand themes – data and AI, cloud, experience, platforms, and security – driving growth for IT service providers in 2023.

We will answer the following questions in this webinar:

What are the unique themes driving enterprise consumption in cloud, data and AI, platforms, security, and interactive services, respectively?
What are the prominent themes that will drive service provider growth?
What should service providers do to gain higher wallet share?

Who should attend?

CIOs and CTOs
IT service provider executives
IT growth leaders
IT functional leaders
Technology leaders

Partner

Vice President

Practice Director

Senior Analyst

Senior Analyst

Partnership Areas for FCC Services | Market Insights™

January 27, 2023

FCC Services

VIEW THE FULL REPORT

Demand of FCC Services from Non-Banks | Market Insights™

January 27, 2023

FCC Services

VIEW THE FULL REPORT

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

January 19, 2023

On-Demand Webinar

Driving Outsourcing Maturity: The Answer to Economic Uncertainty

WATCH THIS WEBINAR ON-DEMAND

Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

How does economic recession impact the BPS industry?
Will the impact of this potential recession be different from previous ones?
How does outsourcing help organizations weather economic uncertainties and periods of recession?
What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

Enterprise heads/leaders
GBS/SSO leaders
Vendor managers
Global sourcing managers
Head of outsourcing
Transformation leaders

Shirley Hung

Partner

Rajesh Ranjan

Partner

Prateek Singh

Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

WATCH THIS WEBINAR ON-DEMAND

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Partner

How to Successfully Move to Software-defined Platform Operations | LinkedIn Live

December 1, 2022

LINKEDIN LIVE

How to Successfully Move to Software-defined Platform Operations

View the event on LinkedIn, which was delivered live on Thursday, December 1, 2022.

Software-defined platform operations is a rising trend unlocking immense potential in businesses. It allows businesses to think holistically about how they create value and how that value is measured. The model also accelerates innovation by productizing the dynamics between operations and technology.

This shift to a product and platform-based mindset can produce greater organizational agility and customer focus and achieve goals and value faster. But success requires new recruiting and retention strategies, organization designs, strategic supplier relationships, and ongoing change management.

Join moderator Michael Voellinger, Managing Director at Yates Ltd., with Peter Bendor-Samuel, Founder and CEO at Everest Group, Charlotte Yates, Founder and CEO at Yates Ltd., and Stuart McGuigan, Former Chief Information Officer at Johnson & Johnson, as they explore the path to software-defined operating platforms and the ways in which organizations must learn, adapt, and make new investments.

Our speakers will explore:

✅ How companies can embrace and drive change through a platform mindset
✅ How to implement a new governance structure to support software-defined operating platforms
✅ How to adapt to a different trajectory of investments

Meet the Presenters

Former Chief Information Officer

Charlotte Yates

Founder and CEO

Yates Ltd.

Currency Headwinds Likely to Impact Pricing Benefits of IT Majors | In the News

November 21, 2022

Top IT companies are reporting pricing improvements in new digital deals due to an inflation adjustment across their key markets like the US and Europe.

Everest Group CEO Peter Bendor-Samuel said service providers have been getting pricing benefits for the last 3-4 quarters. They have now started realizing a meaningful impact on their P&L as these deals have ramped up, and the overall mix of deals with better pricing terms has improved, he said.

Building Effective Product Management Teams in a Talent Constrained Market | LinkedIn Live

November 17, 2022

LINKEDIN LIVE

Building Effective Product Management Teams in a Talent Constrained Market

View the event on LinkedIn, which was delivered live on Thursday, November 17, 2022.

Effectively building and scaling product management teams is a critical challenge most organizations face. While product management skills and roles are in high demand, they are also in limited supply. This requires significant change management and a shift to a product-based focus.

Enterprises are increasingly looking to successful technology companies and start-ups for best practices in product management. In this LinkedIn Live, Everest Group welcomes Diana Jouard, Product Manager at software company Ping Identity. Along with Everest Group’s analysts, Diana will provide insights into the emerging skills, roles, and challenges associated with best-in-class product management teams.

Our speakers will explore:

Which emerging skills and roles are required to build and operate best-in-class product management teams
Which challenges organizations face when building best-in-class product management teams
How to design product management teams across regions and/or business units to drive collaboration
How to utilize service providers for consulting and change management support and staffing firms for talent

Meet the Presenters

Partner

Outsourcing Services Pricing: What to Expect Next | Webinar

November 15, 2022

ON-DEMAND WEBINAR

Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

WATCH THIS WEBINAR ON-DEMAND

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

How the outsourcing services demand has evolved in 2022
What the most successfully negotiated clauses have been in recent deals
How the pricing of IT and BPO services has changed
What the future outlook for pricing will be

Who should attend?

CIOs, CTOs, and CDOs
IT and BPO department leaders
SVMOs
CPOs
Strategic sourcing leaders
Category managers
Supplier management leaders
Vendor managers

Partner

Vice President

Partner

Practice Director

How to Unlock the Full Value of Cloud | Webinar

November 8, 2022

ON-DEMAND WEBINAR

How to Unlock the Full Value of Cloud

Access the on-demand webinar, delivered live on November 8, 2022.

The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.

What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?

Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts

Ricky Sundrani

Vice President

Mukesh Ranjan

Vice President

Tag: service provider