Tag: service provider

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar

Live Webinar

IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share

January 31, 2023 |
9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST

The demand for technology services continues to remain strong, despite being in a recessionary period. However, the nature of these deals is evolving. This webinar will offer service providers insights into the emerging themes, challenges, and growth pockets in the technology services market.

Within technology services, this webinar will deep dive into the top five demand themes – data and AI, cloud, experience, platforms, and security – driving growth for IT service providers in 2023.

We will answer the following questions in this webinar:

  • What are the unique themes driving enterprise consumption in cloud, data and AI, platforms, security, and interactive services, respectively?
  • What are the prominent themes that will drive service provider growth?
  • What should service providers do to gain higher wallet share?

Who should attend?

  • CIOs and CTOs
  • IT service provider executives
  • IT growth leaders
  • IT functional leaders
  • Technology leaders
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Vice President
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Practice Director
Sekhri Deepti
Senior Analyst
Senior Analyst

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

On-Demand Webinar

Driving Outsourcing Maturity: The Answer to Economic Uncertainty

Entering 2023, enterprises face continued economic uncertainty and are searching for ways to safeguard against the impacts of a pending recession.

Learning from previous economic downturns, enterprises can find significant cost savings and deliver more business value by driving increased outsourcing maturity. Business process services (BPS) offers benefits, including structural cost reductions through labor arbitrage, immediate transformative savings through creative deal structuring, and distribution of risk by making fixed costs variable.

In this webinar, our experts will discuss how a recession could impact the BPS industry and how increasing outsourcing maturity could be the defense enterprises need.

What questions will our experts cover?

  • How does economic recession impact the BPS industry?
  • Will the impact of this potential recession be different from previous ones?
  • How does outsourcing help organizations weather economic uncertainties and periods of recession?
  • What benefits can organizations capture by driving increased outsourcing maturity?

Who should attend?

  • Enterprise heads/leaders
  • GBS/SSO leaders
  • Vendor managers
  • Global sourcing managers
  • Head of outsourcing
  • Transformation leaders
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Practice Director

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar


Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

  • The outlook for global services
  • Top business challenges and priorities
  • Changes in sourcing spend and service delivery costs
  • In-demand digital services and next-generation capabilities
  • The evolving strategy for talent, locations, and the workplace

Who should attend?

  • CIOs, CDOs, CTOs, CFOs, CPOs
  • Service providers
  • GBS / Shared services center heads
  • Global services leaders
  • Locations heads

How to Successfully Move to Software-defined Platform Operations | LinkedIn Live


How to Successfully Move to Software-defined Platform Operations

View the event on LinkedIn, which was delivered live on Thursday, December 1, 2022.

Software-defined platform operations is a rising trend unlocking immense potential in businesses. It allows businesses to think holistically about how they create value and how that value is measured. The model also accelerates innovation by productizing the dynamics between operations and technology.

This shift to a product and platform-based mindset can produce greater organizational agility and customer focus and achieve goals and value faster. But success requires new recruiting and retention strategies, organization designs, strategic supplier relationships, and ongoing change management.

Join moderator Michael Voellinger, Managing Director at Yates Ltd., with Peter Bendor-Samuel, Founder and CEO at Everest Group, Charlotte Yates, Founder and CEO at Yates Ltd., and Stuart McGuigan, Former Chief Information Officer at Johnson & Johnson, as they explore the path to software-defined operating platforms and the ways in which organizations must learn, adapt, and make new investments.

Our speakers will explore:

✅ How companies can embrace and drive change through a platform mindset
✅ How to implement a new governance structure to support software-defined operating platforms
✅ How to adapt to a different trajectory of investments

Currency Headwinds Likely to Impact Pricing Benefits of IT Majors | In the News

Top IT companies are reporting pricing improvements in new digital deals due to an inflation adjustment across their key markets like the US and Europe.

Everest Group CEO Peter Bendor-Samuel said service providers have been getting pricing benefits for the last 3-4 quarters. They have now started realizing a meaningful impact on their P&L as these deals have ramped up, and the overall mix of deals with better pricing terms has improved, he said.

Read more on Economic Times

Building Effective Product Management Teams in a Talent Constrained Market | LinkedIn Live


Building Effective Product Management Teams in a Talent Constrained Market

View the event on LinkedIn, which was delivered live on Thursday, November 17, 2022.

Effectively building and scaling product management teams is a critical challenge most organizations face. While product management skills and roles are in high demand, they are also in limited supply. This requires significant change management and a shift to a product-based focus.

Enterprises are increasingly looking to successful technology companies and start-ups for best practices in product management. In this LinkedIn Live, Everest Group welcomes Diana Jouard, Product Manager at software company Ping Identity. Along with Everest Group’s analysts, Diana will provide insights into the emerging skills, roles, and challenges associated with best-in-class product management teams.

Our speakers will explore:

  • Which emerging skills and roles are required to build and operate best-in-class product management teams
  • Which challenges organizations face when building best-in-class product management teams
  • How to design product management teams across regions and/or business units to drive collaboration
  • How to utilize service providers for consulting and change management support and staffing firms for talent

Outsourcing Services Pricing: What to Expect Next | Webinar


Outsourcing Services Pricing: What to Expect Next

2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in client decision-making with fears of a recession.

In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023.

Our speakers will discuss:

  • How the outsourcing services demand has evolved in 2022
  • What the most successfully negotiated clauses have been in recent deals
  • How the pricing of IT and BPO services has changed
  • What the future outlook for pricing will be

Who should attend?

  • CIOs, CTOs, and CDOs
  • IT and BPO department leaders
  • SVMOs
  • CPOs
  • Strategic sourcing leaders
  • Category managers
  • Supplier management leaders
  • Vendor managers
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Vice President
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Practice Director

How to Unlock the Full Value of Cloud | Webinar


How to Unlock the Full Value of Cloud

Access the on-demand webinar, delivered live on November 8, 2022.

The need for superior speed, agility, resiliency, and product innovation continues to push enterprises to adopt cloud solutions. To optimize their use of cloud and maximize benefits, enterprises are increasingly pushing industry-specific workloads to cloud to realize user experience and growth benefits.

In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency.

What questions will the webinar answer for the participants?
• How are organizations measuring value from their cloud investments?
• What are some of the practices adopted by best-in-class organizations to realize value of cloud?
• What are the best strategies for deriving value from the cloud?

Who should attend?
• CIOs, CTOs, and CDOs
• IT and BPO department heads
• Sourcing leaders
• Strategy leaders
• GBS Leaders managing IT and BPO outsourcing contracts

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Vice President
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Vice President

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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