Tag: service provider

Research Teams that Deliver Maximum Value: The Everest Group Approach | LinkedIn Live

LINKEDIN lIVE

Research Teams that Deliver Maximum Value: The Everest Group Approach

View the event on LinkedIn, which was delivered live on Thursday, October 20, 2022.

Have you ever wondered if there is a strategy behind how research firms allocate their analyst resources for each project👥?

Join this session to learn how Everest Group executes on its research projects and why it’s important for analyst relations teams to understand our approach. We’ll explore how we manage and apply our research teams, our methods of analyst collaboration, and how our approach affects the quality and credibility of the research we produce to ensure maximum value📈.

Our speakers will explore:

✅How Everest Group allocates its highly valuable analyst resources for research projects and studies
✅How Everest Group develops its talent pools and deploys them for various projects
✅Why analyst relations teams should pursue these questions with all research firms, and how Everest Group answers them

IT Security Services PEAK Matrix® Assessment 2022 – Europe

Top IT Security Services in Europe

Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and the rising of CAPEX and OPEX to maintain in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. At its end, the European countries have also started to implement stricter laws to provide better security to their citizens, one key example being the UN regulation that mandates cybersecurity management through defined performance metrics and audit requirements for car manufacturers.

Europe-based enterprises are looking for service providers that can offer geographically nuanced security services, especially in areas such as data security & privacy, verticalized SOCs, converged IT/OT security services, and regulatory assessment services, to make sure that enterprises are not just adhering to ever-evolving EU regulations but also the localized data privacy laws. All these factors combined have surged IT security services demand across Europe.

DOWNLOAD THE FULL REPORT IT Security Services PEAK Matrix® Assessment 2022 – Europe

What is in this PEAK Matrix® Report:

  • Examination of the profiles of 28 IT security service providers in Europe

  • Studies of each provider’s strengths and limitations

  • Evaluation of enterprise sourcing consideration

Scope:

  • Geography: Europe

  • Industries: all industries

  • Services: IT security services

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market

LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – Europe

Our Thinking

Enterprises Must Bake Contextualization into Their IT Security Strategies blog 876883006
Blog

Is Managed Detection and Response (MDR) the Holy Grail for Cybersecurity Services?

The Digital Trust Model
Market Insights™

The Digital Trust Model

Establishing Guidelines to Instill Digital Trust
Market Insights™

Establishing Guidelines to Instill Digital Trust

An AWARE Security Operations Center (SOC) Can Drive Digital Trust
Market Insights™

An AWARE Security Operations Center (SOC) Can Drive Digital Trust

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

Top Digital Platform and Augmentation Suite (DPAS) Services in Insurance BPS

As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Disruptions in customer preferences and insurers’ growing needs to move faster have led to a significant change in the sourcing strategy as well. In order to pivot operations in such times, digital solutions offered by BPS providers helped in enhancing speed of delivery, reducing turn-around times, improving accuracy, and the quality of products. Such transformation projects helped in simplifying the insurance process by optimizing support functions across the value chain.

DOWNLOAD THE FULL REPORT Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report evaluates:

  • The relative positioning of 15 providers on Everest Group’s PEAK Matrix® for DPAS in insurance operations
  • Providers’ market impact
  • Providers’ vision and capabilities across key dimensions

In this research, we assess 15 insurance BPS providers featured on the DPAS in Insurance BPS PEAK Matrix&®. Each provider profile offers details of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.

Scope:

  • Industry: industry-specific insurance BPS, including both P&C and L&P line of businesses
  • In this report, we cover the vertical-specific insurance BPS market. We do not cover horizontal business processes, such as Finance and Accounting (F&A), Human Resources (HR), procurement, and contact center
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading insurance BPS providers, client reference checks, and an ongoing analysis of the insurance BPS market

LEARN MORE ABOUT Digital Platform and Augmentation Suite (DPAS) in Insurance BPS – Provider Landscape with Services PEAK Matrix® Assessment 2022

 

Our Thinking

Abstract colorful big data machine learning algorithm visualization.
Blog

Unleashing the Potential of Data in Insurance – The Road Ahead

GettyImages 1125856232
Blog

Unpacking the Low Code/No Code Opportunity in BFSI

Ronak
Webinars

Delighting Insurance Customers Through a Simplified Experience

Key North American BFS and Insurance IT Specialist Services Providers
Market Insights™

Key North American BFS and Insurance IT Specialist Services Providers

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Conversational AI Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Top Conversational AI Technology Vendors

Conversational AI is a network of advanced technologies and solutions that integrate and communicate with each other to share information across systems. Enterprises show a greater propensity to leverage these solutions to provide superior CX, drive customer acquisition, and create market differentiation. Businesses across the globe are realizing the importance of conversational AI solutions to serve customers across different industries on a spectrum of digital channels and fulfill enterprise needs as well as support internal processes such as HR support, IT helpdesk, sales, F&A, and marketing.

Conversational AI providers are addressing the rising demand by introducing new capabilities while strengthening their existing ones and by further strengthening their products to be more holistic and accessible to a wider audience for varying use cases. With the growing impact of conversational AI platforms, it becomes critical for an enterprise to pick solutions that meet their current business requirements with further room to accommodate future needs.

DOWNLOAD THE FULL REPORT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

The report assesses the conversational AI technology vendor landscape across various dimensions:

  • Everest Group’s PEAK Matrix® evaluation
  • Competitive landscape
  • Remarks on key strengths and limitations for each vendor

In this research, we assess 26 conversational AI technology vendors featured and categorize them based on their capabilities and market offerings. The research will help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other.

Scope:

  • All industries and geographies
  • This assessment is based on our annual RFI process for the calendar year 2021, interactions with leading conversational AI technology vendors, client reference checks, and ongoing analysis of the conversational AI market

LEARN MORE ABOUT Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022

Our Thinking

Key Differentiating Features of a Conversational AI Solutions
Market Insights™

Key Differentiating Features of Conversational AI Solutions

Best Practices for Conversational AI Solutions
Market Insights™

Best Practices for Conversational AI Solutions

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others
Market Insights™

Scope of Automation Technologies Adopted-Mature Enterprises vs. Others

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers
Market Insights™

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Top Employer of Record (EOR) Solutions

Today, enterprises worldwide consider global hiring to be a business advantage and opportunity, which allows them to gain insights into new markets and access to a diverse talent pool. Hence, it is no surprise that enterprises have been increasingly adopting solutions such as Employer of Record (EOR) over the past few years.

An EOR partner enables companies to legally engage with workers in a new country or region without them having to set up a separate legal entity or face the risk of violating local laws. EOR offerings can span the entire employee administration value chain and include services such as onboarding, benefits provision and administration, time and expense management, and payroll.

In this report, we assess 15 EOR vendors and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their vision & capability and market impact. The research will help buyers select the right-fit service providers for their needs, while service providers will be able to benchmark themselves against each other.

DOWNLOAD THE FULL REPORT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features a detailed analysis of 15 EOR vendors and includes:

  • Everest Group’s PEAK Matrix® evaluation of EOR vendors and their categorization into Leaders, Major Contenders, and Aspirants
    Competitive landscape of the EOR vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 15 service providers evaluated

Scope:

  • All industries and geographies
  • Services: EOR solutions

LEARN MORE ABOUT Employer of Record (EOR) Solutions PEAK Matrix® Assessment 2022

Our Thinking

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic
Market Insights™

Comparison of Employer of Record (EOR) Adoption Drivers, Pre- and Post-pandemic

Employment Outsourcing Model Snapshots
Market Insights™

Employment Outsourcing Model Snapshots

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? | Webinar

ON-DEMAND WEBINAR

Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving?

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital transformation initiatives are now a board-level agenda.

Based on Everest Group’s close tracking of the Europe and UK technology landscape, this webinar will focus on how organisations in this region are embracing sovereignty and sustainability and the opportunities that exist for technology and service providers.

What questions will the webinar answer for the participants?

  • How are organisations in Europe and the UK embracing sovereignty and sustainability as a part of their cloud transformation?
  • What are the critical investment areas and key challenges faced in this journey?
  • What opportunities exist for technology and service providers?
  • How will this ecosystem evolve as we approach a recession?

Who should attend?

  • CIOs and CTOs
  • Sourcing and procurement leaders
  • Heads of cloud, sustainability, and government relations
  • ESG officers / Chief sustainability officers
  • Service providers and technology vendors

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

Top Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) Services

The global Contingent Workforce Management (CWM) market is rapidly growing and transforming as buyers demand more services from providers. In addition to employing traditional temporary labor, buyers are relying on third-party providers to manage additional labor categories, including services procurement / Statement of Work (SOW), Independent Contractors (ICs), and permanent labor. Temporary labor still constitutes a major proportion of the spend that Managed Service Providers (MSPs) handle, though services procurement has also garnered a significant share, which continues to grow steadily.

In response to these market developments, service providers are increasing the breadth and depth of their offerings and making investments to manage all types of contingent workers, enhance the scope of their services, ensure process digitization, and expand their consulting capabilities.

DOWNLOAD THE FULL REPORT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Over 1,700 CWM/MSP and services procurement deals

  • Coverage across 24 MSPs / CWM service providers: AgileOne, Allegis Global Solutions, AMN Healthcare, AMS, Broadleaf Results, Cross Country Healthcare, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Quess Corp, Randstad Sourceright, Reed Talent Solutions, RGF Staffing, Sevenstep, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Coverage across 18 services procurement service providers: AgileOne, Allegis Global Solutions, AMS, DZConneX, Hays Talent Solutions, HCMWorks, Impellam Group, KellyOCG, Monument Consulting, Morson Talent, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, Reed Talent Consulting, Talent Solutions TAPFIN Manpower Group, Volt Consulting Group, and Workspend

  • Industry: all industries

  • Geography: global

The report analyzes the performance of 24 MSPs / CWM service providers and 18 services procurement service providers. It features:

  • The MSP / CWM service provider landscape

  • The services procurement service provider landscape

  • MSP / CWM service provider PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Services procurement / SoW PEAK Matrix® and Star Performers for 2022

    • Classification of service providers into Leaders, Major Contenders, and Aspirants on Everest Group’s proprietary PEAK Matrix® framework

  • Everest Group analysis of service providers

    • Overall CWM/MSP and services procurement capability assessed by evaluating the service providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation & investments, delivery footprint, and vision & strategy

LEARN MORE ABOUT Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2022

 

Our Thinking

Contingent Staffing-Differentiating Factors for Service Providers
Market Insights™

Contingent Staffing: Differentiating Factors for Service Providers

MSP 4dot0 - the Future of Contingent Workforce Management
Market Insights™

MSP 4.0: the Future of Contingent Workforce Management

MSP 4dot0 Will Be Enabled by an Integrated System of Tools and Solutions
Market Insights™

MSP 4.0 Will Be Enabled by an Integrated System of Tools and Solutions

Direct Sourcing Evolution
Market Insights™

Direct Sourcing Evolution

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Adoption Platforms (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Top Digital Adoption Platforms (DAP) Products and Technology Vendors

Digital Adoption Platforms (DAPs) play a vital role in enabling digital transformation for organizations globally. The year 2021 was eventful for the DAP market, with enterprises looking for solutions to meet the demand for new technologies to complement the hybrid work model. They realized the importance of customer and user experience and implemented DAPs to achieve business goals such as employee efficiency, ease of training, fewer support tickets and lower costs, higher customer satisfaction scores, improved trial conversion, and minimal customer churn.

On the supply side, DAP vendors invested heavily in enhancing their product capabilities and global reach to better serve their clients. DAP technologies are evolving, with offerings including user behavior analytics, integrated chatbots, automation, data validation, robust content management, knowledge search and aggregation, and enhanced content editing options.

DOWNLOAD THE FULL REPORT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

What is in this PEAK Matrix® Report:

This PEAK Matrix® report covers the following topics:

  • Everest Group’s PEAK Matrix® evaluation of DAP technology vendors and their categorization into Leaders, Major Contenders, and Aspirants
  • Competitive landscape of the DAP technology vendor market
  • Key enterprise sourcing considerations (strengths and limitations) for each of the 20 technology vendors evaluated

In this report, we evaluate 20 DAP technology vendors in terms of their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology vendors for their needs, while technology vendors will be able to benchmark themselves against each other. 

Scope:

  • All industries and geographies

LEARN MORE ABOUT Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2022

Our Thinking

Key Ways DAPs Serve Organizations
Market Insights™

Key Ways Digital Adoption Platforms Serve Organizations

Digital Adoption Platform Initiative Maturity
Market Insights™

Digital Adoption Platform Initiative Maturity

Digital Adoption Platform Vendor Performance Ratings
Market Insights™

Digital Adoption Platform Vendor Performance Ratings

Top-Rated Digital Adoption Platform Vendor Capabilities
Market Insights™

Top-rated Digital Adoption Platform Vendor Capabilities

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

LINKEDIN LIVE

Trust and Safety (T&S) in the Metaverse | With Great Power Comes Great Responsibility

View the event on LinkedIn, which was delivered live on Thursday, September 22, 2022.

The metaverse is an expansive network of interconnected virtual worlds that enable highly immersive experiences and social connections🌐. Due to its intrinsic nature and exacerbated by 5G and Web 3.0, the metaverse will drastically drive up data usage, unregulated social interactions enhanced by Augmented Reality (AR) / Virtual Reality (VR), and the evolution of video and live streaming content💻.

This explosive growth has immense implications for Trust and Safety (T&S), including threats to user security, increased abuse, the proliferation of objectionable content, and financial fraud❌.

📢Watch this session as our speakers present the T&S challenges brought on by the metaverse’s rapid growth, risk mitigation strategies for these challenges, and what this means for the third-party T&S services market.

Our experts will explore:

  • T&S use cases for the metaverse
  • Risk mitigation strategies for challenges that arise
  • Implications for the third-party T&S services market

Meet the Presenters

ServiceNow Services PEAK Matrix® Assessment 2022

Top ServiceNow Services 

Until a few years ago, enterprises expected ServiceNow to help them manage digital workflows such as IT Service Management (ITSM) and IT Operations Management (ITOM). Today, enterprises expect stakeholder-centric, automation-focused, and data-/outcome-driven integrated solutions with an emphasis on stakeholder experience, even in a multi-channel, complex portfolio. Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing systems of record, systems of engagement, and systems of intelligence.

In response to the changing market landscape, ServiceNow has expanded its portfolio to deliver enterprise solutions, including IT, employee, and customer workflows, to help clients drive business growth, increase resilience, and enhance employee productivity. It has forayed into emerging areas such as CSM, HCM, DevOps, GRC, and security and empowered enterprises to build custom apps on its low-code-powered app engine. It has invested in building industry solutions to provide out-of-the-box resolutions and expedite the time-to-market for enterprises.

DOWNLOAD THE FULL REPORT ServiceNow Services PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features detailed assessments, including strengths and limitations, of 25 providers that focus on ServiceNow services.

In this research, we provide a detailed assessment of 25 providers featured on the ServiceNow Services PEAK Matrix® Assessment 2022 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments.

  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the ServiceNow services market
  • All industries and geographies

LEARN MORE ABOUT ServiceNow Services PEAK Matrix® Assessment 2022

Our Thinking

The Low-code - No-code Technology Provider Landscape
Market Insights™

The Low-code/No-code Technology Provider Landscape

Top 15 Specialist ServiceNow Partners
Market Insights™

Top 15 Specialist ServiceNow Partners

ServiceNow Industry Readiness
Market Insights™

ServiceNow Industry Readiness

Organizations Are Struggling to Scale Up ServiceNow Initiatives
Market Insights™

Organizations Are Struggling to Scale Up ServiceNow Initiatives

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

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Request a briefing with our experts to discuss our 2022 key issues

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