Tag: service provider

Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

Top Machine Learning Operations (MLOps) Technology Providers

As data volumes increase exponentially, enterprises are adopting AI and ML capabilities to gain business insights and make decisions. However, enterprises face several challenges in deploying ML models to production. As a result, enterprises are leveraging Machine Learning Operations (MLOps) for their deployment, monitoring, and collaboration needs to improve the quality and relevance of ML model results, achieve business-oriented outcomes, and enhance stakeholder experience. MLOps is a growing market, rapidly evolving in terms of product features, architecture, training and support, deployment options, partner ecosystem, and commercial models. Technology providers can help enterprises succeed in their AI/ML transformation journeys by implementing MLOps across the enterprise.

DOWNLOAD THE FULL REPORT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022

What is in this PEAK Matrix® Report:

This report features:

  • Everest Group’s PEAK Matrix® evaluation of Machine Learning Operations technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • An overview of Machine Learning Operations and key challenges in scaling AI
  • Key ML platform technology trends
  • A detailed assessment of the strengths and limitations of 18 Machine Learning Operations technology providers in terms of their market impact and vision & capability

In this research, we present detailed profiles and assessments of 18 technology providers featured on Everest Group’s Machine Learning Operations Products PEAK Matrix® 2022. Each profile provides a comprehensive picture of the technology provider’s size and scope of business, product capabilities, partnerships, domain investments, and case studies.


  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading MLOps providers, client reference checks, and an ongoing analysis of the MLOps products landscape
  • All industries and geographies

LEARN MORE ABOUT Machine Learning Operations (MLOps) – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022


Our Thinking

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The Rise of Machine Learning Operations: How MLOps Can Become the Backbone of AI-enabled Enterprises

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The Mechanism of Federated Learning

What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Best-in-Class Solutions

IT Security Services PEAK Matrix® Assessment 2022 – North America

Top IT Security Services in North America

Organizations are leveraging IT security services to improve their security postures and prepare for challenges such as ransomware attacks and business disruptions. The COVID-19 pandemic, the shortage of cybersecurity talent, and rising CAPEX and OPEX in maintaining in-house security teams, especially during the Great Resignation, have further accelerated the adoption of security services. The US federal government has taken a serious stance against cybercriminals and has been proactively making laws on a range of security challenges, such as Operational Technology (OT) security and data privacy laws, such as the California Consumer Privacy Act (CCPA). All these factors combined have surged IT security services demand across North America.

DOWNLOAD THE FULL REPORT IT Security Services PEAK Matrix® Assessment 2022 – North America

What is in this PEAK Matrix® Report:

In this PEAK Matrix® assessment, we:

  • Examine the profiles of 27 IT security service providers in North America
  • Study each provider’s strengths and weaknesses
  • Evaluate enterprise sourcing considerations

In this research, we present an assessment of 27 IT security service providers in North America. 

  • Geography: North America
  • Industries: all industries
  • Services: IT security services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading IT security service providers, client reference checks, and an ongoing analysis of the IT security services market

LEARN MORE ABOUT IT Security Services PEAK Matrix® Assessment 2022 – North AmericA

Our Thinking

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Low Code for Digital Transformation – Debunk the Myths and Explore the Possibilities | On-Demand Webinar


Low Code for Digital Transformation - Debunk the Myths and Explore the Possibilities

Low code is emerging as a key technology for enterprises to rapidly develop and deploy custom applications and accelerate their digital transformation journey. Multiple low code platform providers have surfaced in the past few years, offering immense potential. However, the technology remains underutilized because of enterprises’ lack of awareness, multiple myths and misconceptions, and the limited availability of talent.

In this webinar, we’ll share our views on the low-code market, its potential, and key opportunities for enterprises to drive digital transformation. We’ll also explore the low-code adoption journey leading enterprises to maximum benefits.

What questions will the webinar answer?

  • How does low code accelerate digital transformation for enterprises?
  • How can enterprises design a low code strategy and begin a successful adoption journey?
  • What are the investments needed across platforms, partners, talent, etc.?
  • How to eliminate the common enterprise myths about low code platforms?

Who should attend?

  • CEOs
  • Digital leaders
  • Tech platform vendors
  • Application services leaders
  • Service providers
  • Strategy leaders
  • Product leaders

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar


Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing

There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated.

Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing. In such scenarios, getting the solution sizing right is often the difference between wins and losses in competitive deal scenarios.

Within a managed services model, providers will also need to correctly translate these underlying solution considerations and the value they bring to the client to ensure that the solution is evaluated for its true merit.


What questions will the webinar answer for the participants?

  • Why is razor-sharp solution sizing so critical?
  • What are the important parameters to keep in mind?
  • What are the common pitfalls to avoid to ensure a competitive fee profile?

Who should attend?

  • Service providers
  • Commercial leads
  • Sales leaders
  • Pricing team members
  • Solution design leads
  • Contracting leads
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Prateek Gupta
Practice Director

Navigating Everest Group’s RFI Process: A Deep Dive for Analyst Relations Professionals | LinkedIn Live


Navigating Everest Group's RFI Process: A Deep Dive for Analyst Relations Professionals

View the event on LinkedIn, which was delivered live on July 21, 2022.

Analyst relations (AR) professionals face daily questions from colleagues and internal stakeholders regarding the RFIs they oversee. Each research firm has its own data collection methods and tools; some overlap, but most aren’t consistent across the board. 🤯

📢 Join this session for a deep dive into Everest Group’s RFI process. Our speakers will highlight upcoming changes, answer questions we often hear from AR, and offer tips on best practices that will ease the stress associated with RFIs in general.

Key questions our speakers will explore:

➡ Why are Everest Group’s RFIs longer and more detailed than other research firms?
➡ Why can’t you use one RFI for multiple studies?
➡ Is there a way to streamline buyer interviews and input?
➡ What are some key best practices for completing Everest Group RFIs?

Meet the Presenters

Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win | Webinar


Why the Shift to a Managed Services Model for the Contingent Workforce is a Win-Win

With the struggle to find the right talent and attrition at an all-time high across the globe, the contingent workforce is emerging as the next frontier for disruption and innovation.

The thriving market is driving contingent staffing providers to migrate toward a managed services engagement model. This presents undeniable advantages, such as greater business certainty for staffing firms and opportunities for enterprises to attain high-quality outcomes at low-risk levels with minimal management oversight.

Join this webinar as our speakers dive into the factors driving this shift, expected challenges and opportunities, and insights into the journey towards diversification into the managed services space.

The webinar will answer key questions, including:

  • Why should staffing providers diversify into the managed services space?
  • What are the advantages vs. the challenges?
  • What are the key considerations, potential risks, and pitfalls of a managed services model?
  • What are the learnings from those who have successfully diversified into the managed services space?

Who should attend?

  • Staffing service providers
  • CEOs, CHROs, CSOs, COOs, CIOs
  • Head of workforce planning
  • Head of talent acquisition
  • Talent acquisition managers
  • Head of outsourcing
  • Global sourcing managers
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Varun Malik
Practice Director

Metaverse and ScienceTech: Will These Virtual and Real-world Markets Compete?

Metaverse is the buzz these days. While Metaverse provides an embodied virtual-reality experience, ScienceTech fuses technology and science to solve real problems of humanity. Who will win in the battle for relevance, investments, and talent? To learn more about these virtual and real-world market opportunities and what actions technology and service providers should take, read on.

While they once seemed far out, the Metaverse and ScienceTech are here now. As part of our continued Metaverse research, let’s explore these emerging technologies and whether they will collide or coexist.

ScienceTech brings together technology and science to improve the real world by enhancing living standards and improving equality. It combines technology with physical sciences, life sciences, earth sciences, anthropology, geography, history, mathematics, systems, logic, etc.

Meanwhile, the Metaverse is an emerging concept that uses next-generation advanced technologies such as Augmented Reality (AR)/Virtual Reality (VR), digital assets, spatial computing, and commerce to build an immersive, seamless experience.

Over the past few months, Metaverse has become a hot topic not only in technology circles but also among enterprises. As providers pump billions of dollars to create the landscape and value realization becomes clearer, Metaverse will grab increasing attention from enterprises, providers, and market influencers.

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. Everest Group is witnessing great interest in our Metaverse research and our recent webinar Web 3.0 and the Metaverse: Implications for Sourcing and Technology Leaders generated unprecedented client inquiries.

ScienceTech has been around for many years but has been mostly experimental with limited revenue and growth. Technology and service providers have been reluctant to meaningfully scale this business because of its complexity, significant investment requirements, and high risk of failure.

However, the pandemic has changed priorities for enterprises and individuals, making ScienceTech more critical to solving real-life problems. The cloud, an abundance of data, better manufacturing processes, and a plethora of affordable technologies have lowered the cost of enabling and building these offerings.

Competition between Metaverse and ScienceTech

Below are some of the areas where these two emerging fields could conflict:

  • Relevance

Many cynics have decried Metaverse as one more fantasy of BigTech trying to take people further away from reality. This cynicism has gained pace in light of the disruptive global pandemic. The make-believe happy world driven by a heavy dose of virtual reality takes the focus of humanity away from the pressing needs of our time.

While not well defined, ScienceTech is generally perceived as being different from pure play. Some of its ideas have been around for many years such as device miniaturization, autonomous systems, regenerative medicine, and biosimulation. The core defining principle of ScienceTech is that science researched, validated, and hypothesized themes are built through technology. The relevance of ScienceTech may appear far more pressing to many than the make-believe virtual world of Metaverse.

  • Investment

The interesting competition will be for investments. Last year, venture capitalists invested over US$30 billion in crypto-related start-ups. As the Web 3.0 and Metaverse tech landscape becomes more fragmented and crowded, investors may not want to put their money into sub-scaled businesses. This can help the ScienceTech space, which is not well understood by investors, but offers a compelling value proposition.

  • Talent

Technology talent is scarce and ScienceTech talent is even scarcer. Although Metaverse vendors will continue to attract talent because they can pay top dollar, ScienceTech vendors can offer more purpose and exciting technologies to niche talent. In the internet heydays, people bemoaned that bright minds were busy clicking links instead of solving world problems. Metaverse may have that challenge and ScienceTech can benefit from this perception. GenZ job seekers want to work in areas where they can impact and change the world, and ScienceTech can provide that forum.

What should technology and service providers do?

Both Metaverse providers and ScienceTech companies will thrive and share quite a few building blocks for technologies, namely, edge, cloud, Artificial Intelligence (AI), and data. Multiple technology and trends will not battle. Moreover, these two markets serve different purposes and Metaverse and ScienceTech will coexist. Technology and service providers will need to invest in both segments, and capture and shape the market demand.

Providers need to prioritize where to focus efforts, investments, partnerships, and leadership commitment. A different people strategy will be needed because skilling technology resources on science and vice-versa will not work. They will need to select specific focus areas and hire people from multiple science domains. The R&D group will have to change its constituents and focus on science-aligned technology rather than just Information and Communications Technology.

To be successful, providers also will have to find anchor clients to underwrite some offerings, collaborate to gain real-life industry knowledge, and engage with broader ecosystems such as academia, government, and industry bodies to build market-enabling forums.

To learn more about our Metaverse research and discuss your experiences in these emerging areas, contact [email protected] or contact us.

Visit our upcoming webinars and blogs to learn more about upcoming technologies and trends.

Cloud ERP Market War: Oracle Continues to Win Over SAP and Microsoft

Oracle still ranks number one in the cloud ERP market with high enterprise satisfaction for its licensing, functionality, integration and customization, talent and community, and user adoption. But SAP and Microsoft have made notable improvements over the past two years and are moving closer to the leader in the ERP cloud war. Read on to learn the latest insights and five things that companies today demand from large enterprise resource planning (ERP) platforms.

In our blog in 2019, Oracle Wins Over Microsoft and SAP in the Cloud ERP BigTech Battle, we discussed how Oracle ERP Cloud is winning against SAP S/4HANA and Microsoft Dynamics 365.

Since then, we have interviewed more than 200 enterprise clients to collect feedback on major platforms as part of various PEAK Matrix® assessments, including Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2021, SAP S/4HANA Services PEAK Matrix® Assessment 2021, and Oracle Cloud Applications (OCA) Services PEAK Matrix® Assessment 2022.

In our latest research, we share an updated analysis on the cloud ERP market and how this space has evolved. Key insights from these interviews are also summarized in our enterprise pulse study.

The below figure summarizes current enterprise satisfaction for ERP platforms across various dimensions.

exhibit 1

Cloud ERP market updates

Oracle continues to win the cloud ERP market competition, but SAP and Microsoft are inching closer. Let’s look at what has changed since 2019:

  • Oracle has improved its commercial flexibility, which was a major contention among enterprises. Its licensing model is now flexible enough to accommodate both cloud and on-premise workloads. This has eased Oracle customers to transition their core workloads to the cloud
  • For Microsoft Dynamics 365, multiple enterprises have vouched that talent availability and overall customer experience have improved, especially among SMB clientele. Adoption has increased due to mature sales and service capabilities along with affordable commercials. In general, Microsoft Dynamics has struggled with large enterprises in the past and is now making inroads into large clientele
  • For SAP S/4HANA, enterprises have observed that innovation from SAP into Business Technology Platform, together with mature partner solutions, have contributed to improved functionality and cloud capabilities. But SAP is not able to deliver a consistent experience across its on-premise, and cloud versions and its clients continue to suffer from integration challenges

What do enterprises expect from large ERP platforms?

  • Improve cloud functionality: Oracle cloud applications are a more mature offering than S/4 HANA and Dynamics. However, for all the vendors, the cloud versions will still take at least five years to reach the maturity of the on-premise version. For example, in Microsoft Dynamics, the maturity of products beyond sales and service is a concern, especially for marketing and commerce. Meanwhile, in Oracle, enterprises have expressed worries over the maturity of CX cloud; for SAP, HR, sales, and service modules continue to be concern areas
  • Enhance integration capabilities: Enterprises we interviewed said cloud ERP integration challenges continue to persist in the SAP landscape. End users often complain about broken experiences across cloud and on-premise systems. SAP needs to knit together all its business applications that are either developed in-house or acquired to work cohesively to deliver a superior end-user experience and enhance adoption
  • Strengthen partner ecosystem: Enterprises believe ERP platforms should further strengthen the partner program and solve challenges in the network ecosystem. They opine that System Integrators (SIs) fail to understand clients’ non-standard approaches and business-specific use cases. Present industry-specific applications across all three vendor ecosystems require high customization. Technology vendors should build scalable industry solutions in close collaboration with the enterprises and the SI ecosystem
  • Buttress talent availability: Another challenge enterprises continue to face is talent availability, especially for complex cloud modernization initiatives. The demand-supply gap is relatively higher for SAP skills compared to Microsoft and Oracle. Technology vendors should ramp up their investments in collaboration with service partners to scale up the talent base, especially for newer product areas
  • Offer hyperscalers flexibility: Enterprises believe that switching costs increase exponentially by tightly coupling applications with infrastructure. Customers want multiple vendors in their landscape to maintain price competitiveness. They expect Oracle and Microsoft to provide the flexibility to run cloud applications in an equally efficient manner on hyperscalers of their choice

Although current analysis shows Oracle continues to lead the cloud ERP market, it needs to continuously evaluate changing enterprise expectations and make targeted investments to consistently drive higher value for its clients.

How has your experience been with SAP, Oracle, and Microsoft? Please share your thoughts about the cloud ERP market with us at [email protected] and [email protected]. Or contact us.

Building Successful Digital Product Engineering Businesses | Webinar

On-demand WEBINAR

Building Successful Digital Product Engineering Businesses

As you are aware, recent advances in technology have led to a massive digital wave in the engineering world, with smart, connected, autonomous, and intelligent physical and hardware products taking center stage.

To meet the needs of the current generation of consumers and provide a rich user experience, tech and engineering leaders, such as yourself, are finding that investments in next-generation technologies and talent have become crucial in successfully building digital product engineering businesses.

Join us as our experts deliver a deep understanding of the digital product engineering market, the trends impacting this space, and potential avenues and opportunities that leaders should examine.

Our experts will explore:

  • The size and expected growth of digital product engineering and how it compares to traditional engineering
  • Digital product engineering spend across industries
  • Relevant use-cases from an enterprise adoption standpoint and what will gain the most traction
  • Approaches to gauging digital product engineering vendor performance
  • The most relevant skillsets for digital product engineering initiatives
  • Challenges enterprises may face when considering a play in this market

Who should attend?

  • CTOs
  • Chief digital officer
  • VP engineering
  • Engineering executives
  • Product managers
  • Product engineering leaders
  • Leads of engineering for product-centric verticals
  • Product engineering strategy leaders
  • Product engineering vendor managers

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

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