Tag: service provider

Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024

Consumer Packaged Goods (CPG) IT Services

Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. With widespread technology adoption, enterprises are increasingly leveraging digital strategies to enhance their competitive edge, increase operational efficiency, optimize processes, deliver personalized experiences to consumers, and drive growth.

Consumer Packaged Goods

What is in this PEAK Matrix® Report

In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®. Each provider profile offers a comprehensive picture of its service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies.
 

Contents:

  • This report features detailed assessments, including strengths and limitations, of 23 providers that focus on IT transformation services in the CPG industry.

Scope

  • Industry: CPG
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the CPG IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

Data Annotation and Labeling (DAL) Solutions for AI/ML

The global spend on AI is soaring as enterprises across diverse sectors increasingly tap into its transformative potential. With the emergence of generative AI / Large Language Models (LLMs), enterprises worldwide are swiftly adopting AI to unlock new revenue streams, reduce operating costs, enhance user experiences, and gain significant industry differentiation. However, at the core of AI development lies the need for large training datasets, a challenge met by Data Annotation and Labeling (DAL) services.

However, managing DAL capabilities in-house appears to be costly, time-intensive, and resource-draining for enterprises. As a result, businesses are outsourcing DAL solutions to external providers. In their quest, enterprises seek partners capable of accelerating their time-to-market with annotation projects delivered at scale and speed without compromising data quality. They prioritize providers that emphasize relationship-building, cost-effectiveness, agility, and a steadfast commitment to deliver tangible business impact and RoI throughout their transformation journey. Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape.

Data Annotation and Labeling (DAL) Solutions for AI/ML PEAK Matrix® Assessment 2024

What is in this PEAK Matrix® Report

In this report, we assess 19 providers featured in the Data Annotation and Labeling (DAL) solutions for AI/ML PEAK Matrix® Assessment 2024. Each profile offers a comprehensive overview of the provider’s strengths and limitations, enabling enterprises to make informed decisions as they navigate the evolving DAL landscape.
 

In this report, we examine:

  • The DAL solutions provider landscape
  • DAL PEAK Matrix® characteristics
  • Enterprise sourcing considerations

Scope

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with DAL solutions providers, client reference checks, and an ongoing analysis of the DAL services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 | Webinar

on-demand webinar

Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024

Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies.

In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook.

What questions did the webinar answer for the participants?

  • What are the key expectations and unique requirements in APAC for buyers of outsourcing services?
  • How has pricing changed since 2023?
  • What factors will likely determine price movement in 2024, and how can enterprises be prepared?

Who should attend?

  • CIOs, CTOs, CDOs
  • IT executives and strategy leaders
  • BPO department leaders
  • GBS leaders managing IT and BPO outsourcing contracts
  • Service providers: Pricing leaders, Solutioning leaders, Pre-sales leaders, Large pursuits leaders
Dev PP Photo
Practice Director
Everest Group
Gehani Rahul 1
Partner
Everest Group
Sharma Abhishek 1
Partner
Everest Group
Sinha Nirati
Practice Director
Everest Group

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

🌐 While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.🚀

During this event, we dove into questions such as:

  • 💡 Where do you start with your gen AI journey for CXM?
  • 💡 What areas should you be looking at immediately for implementation?
  • 💡 How do you co-innovate to minimize risks?

Meet the Presenters

Hung Shirley
Everest Group

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency. 📊

📢📢Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment. 🚀

During this event, we dived into questions such as:

  • 💡 What are the existing pharma challenges around clinical data and analytics?
  • 💡 What are the key demand trends and expectations from clinical data and analytics platform providers?
  • 💡 What does the provider ecosystem look like in this segment?
  • 💡 What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends | Webinar

On-demand Webinar

Key Issues in EMEA: Addressing 2024’s Challenges and Emerging Sourcing Trends

In an era characterized by continual change, evolving market dynamics, and an unwavering demand for progress, enterprises must embrace innovation while effectively managing change.

In this webinar, our analysts presented invaluable insights gathered from Everest Group’s 2024 Key Issues survey, specifically focusing on how issues will impact EMEA. The webinar addressed the challenges that companies in the EMEA region will face in 2024 and how they can think about addressing them.

Participants got a view into the perspectives of industry leaders in the IT-BP sector, heard the major concerns, expectations, and emerging trends for 2024, and learnt actionable recommendations.

What questions did the webinar answer for the participants?

  • What are the key issues that businesses are anticipating in 2024
  • How will issues specifically impact EMEA?
  • What are some of the strategies businesses can leverage?

Who should attend?

  • C-level executives in EMEA
  • Service and technology providers in EMEA
Malhotra Bhanushee
Practice Director
Mittal Nitish
Partner
Sundrani Ricky
Partner

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