Price benchmarking catalog: industry’s most comprehensive repository of pricing and solution insights

Everest Group’s price benchmarking catalogs cover competitive market pricing for the most prominent locations around the globe across offshore, onshore and nearshore markets in North America, Europe, Asia, Australia, South America and Africa. They are available in four variants, covering IT Applications, IT Infrastructure, BPO and Cybersecurity services respectively. The catalog variants cover not just FTE rate benchmarks, but also have an extensive coverage of output based or transaction-based benchmarks such as price per minute of call, price per server managed, price per ticket resolved, etc.

Some of the additional features include:

• A rich and comprehensive set of bolt-on analysis covering contemporary pricing and solutioning insights on key factors that impact outsourcing deal fees such as staffing pyramids, shoring ratios, effort ratios, contemporary SLA benchmarks, etc.
• A bi-annual refresh cycle
• Ongoing pricing SME access
• Flexibility to choose between the full catalog or carve-out specific areas within any of the above variants (such as Contact Center Outsourcing benchmarks only within BPO catalog or Digital Workplace services only within the IT Infrastructure catalog)