Multiple forces are driving unprecedented disruption in service delivery ecosystems, most notably market pressure, cost and margin tensions, and environment constraints. In the face of this upheaval, enterprises are increasingly leveraging their locations strategies to drive transformation and create differentiation. Everest Group digs deep into the research to offer five predictions on what all this means for locations strategy over the next few years.
Poland’s tier-2/3 cities have seen significant digital services activity, unlike other major digital services destinations – such as India and the Philippines – where tier-1 cities account for more than 70% of all digital delivery centers
Widespread disruption – such as market forces, cost & margin pressures, and environment/economic changes – is forcing enterprises to transform service delivery
Enterprises are leveraging locations strategy to drive enterprise-wide service delivery transformation
Service Delivery Automation (SDA) services global sourcing landscape: Nearshore, onshore, and tier-2 locations in focus
New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios