Poland’s tier-2/3 cities have seen significant digital services activity, unlike other major digital services destinations – such as India and the Philippines – where tier-1 cities account for more than 70% of all digital delivery centers
Amazon’s announced goal to establish a second headquarters (HQ2) in North America employing up to 50,000 in 10-15 years is unique and unprecedented in scale and scope
Widespread disruption – such as market forces, cost & margin pressures, and environment/economic changes – is forcing enterprises to transform service delivery
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Enterprises are leveraging locations strategy to drive enterprise-wide service delivery transformation
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Widespread disruption is forcing enterprises to transform service delivery
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Service Delivery Automation (SDA) services global sourcing landscape: Nearshore, onshore, and tier-2 locations in focus
Digital Delivery in the Global Services Market: geographies, services, and sourcing models
New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios
Offshore delivery center set-ups are rising exponentially as both Global In-house Centers (GICs) and service providers realize value and increasingly see the benefits of location diversification for access to talent and risk management
While APAC remains the dominant delivery location, global services headcount is growing in other locations as GICs and service providers recognize the value of location-specific talent and seeks to diversify their portfolios
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