Widespread disruption – such as market forces, cost & margin pressures, and environment/economic changes – is forcing enterprises to transform service delivery
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Enterprises are leveraging locations strategy to drive enterprise-wide service delivery transformation
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Widespread disruption is forcing enterprises to transform service delivery
Download our complimentary Viewpoint
Service Delivery Automation (SDA) services global sourcing landscape: Nearshore, onshore, and tier-2 locations in focus
Digital Delivery in the Global Services Market: geographies, services, and sourcing models
New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios
Offshore delivery center set-ups are rising exponentially as both Global In-house Centers (GICs) and service providers realize value and increasingly see the benefits of location diversification for access to talent and risk management
While APAC remains the dominant delivery location, global services headcount is growing in other locations as GICs and service providers recognize the value of location-specific talent and seeks to diversify their portfolios
While the APAC region remains dominant, other regions are growing on the back of digitalization, risk diversification, increasing regulation
Maturity of digital services varies among established global services locations
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