Reimagine growth at Elevate – Dallas 2025. See the Agenda.

Access the on-demand webinar, which was delivered live on March 18, 2021

How has the pandemic impacted outsourcing pricing and what do enterprises need to know for 2021? Now is the time to reassess and adjust, but understanding the current pricing environment is the first step.

Everest Group’s Michel Janssen, Chief Research Officer, Abhishek Sharma, Partner, and Ricky Sundrani, Vice President, discuss how outsourcing contracting and pricing trends have evolved as a result of the pandemic, strategies to plan for the future, and how to ensure commercial competitiveness.

Our experts answer the following questions:

  • What outsourcing contracting and pricing trends have changed over the past year?
  • How has the pandemic impacted pricing in application services, infrastructure services, and business process outsourcing (BPO) services?
  • What are key pricing themes to keep in mind when planning for the future?

Presenters

Michel Janssen
Chief Research Officer
Everest Group

Abhishek Sharma
Partner
Everest Group

Ricky Sundrani
Vice President
Everest Group

More from Webinars

Events
Adapting Global Location Strategy to AI Transformation and Evolving Risks

Adapting Global Location Strategy to AI Transformation and Evolving Risks | Webinar

September 30, 2025

9 a.m. CT | 10 a.m. ET | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour

Events
Intelligent Robotics for Smarter Manufacturing

Intelligent Robotics for Smarter Manufacturing | Webinar

September 26, 2025

9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 7:30 p.m. IST

Webinar

1 hour

Events
Collections 2.0: AI-powered, Customer-centric Strategies

Collections 2.0: AI-powered, Customer-centric Strategies | Webinar

September 23, 2025

8am PT | 10 am CT | 11am ET | 4pm BST | 8.30pm IST

Webinar

1 hour

Events
Agentic AI in HR

Beyond the Hype: What’s Really Working for Agentic AI in HR? | Webinar

September 9, 2025

6am PT | 8 am CT | 9am ET | 2pm BST | 6.30pm IST

Webinar

1 hour

Events
2026 Enterprise Services Outlook: Growth, Agentic AI, and More | Webinar

2026 Enterprise Services Outlook: Growth, Agentic AI, and More | Webinar

September 2, 2025

7 a.m. PDT | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST

Webinar

1 hour