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Research Practice

Michel Janssen

Chief Research Guru

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As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

In April 2019, Michel partnered with Pierre Mitchell, Chief Research Officer of Spend Matters, to record a five-part video series on the impact of digital transformation on sourcing, procurement, and global services. Watch the CRO to CRO series here.

From My Perspective

“As the global marketplace evolves, it takes a firm that has the ability to align fact-based market insights with client business requirements to create a world-class organization. Everest Group is that firm. As one of the co-founders of the research practice, I’m thrilled to be back.”

Recent research from Everest Group Recent Reports

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Recruitment Process Outsourcing (RPO) Annual Report 2019: Steering 3D Growth on the Tides of Talent Shortage

The RPO market is one of the fastest growing outsourcing markets in the world today, clocki[...]
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Market Vista™ : Q3 2019

Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captu[...]
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Decoding the Principles of Modern Software Engineering

Enterprises are driving software-led transformation across products, services, and internal operations. Be it delivery of a seamless user experie[...]
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Banking BPS – Annual Deal Trends Report 2019

Globally, banks continue to face diverse challenges – rising regulatory costs, decreasing revenue, low customer satisfaction, and stiff competition fro[...]
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