price benchmarking

Research Practice

Michel Janssen

Chief Research Guru

Contact Michel

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

From My Perspective

“As the global marketplace evolves, it takes a firm that has the ability to align fact-based market insights with client business requirements to create a world-class organization. Everest Group is that firm. As one of the co-founders of the research practice, I’m thrilled to be back.”

Recent research from Everest Group Recent Reports

View all

GICs and ITeS Companies in India May Have to Pay 18% GST

In November 2018, the Indian tax body Authority for Advance Rulings (AAR), in its ruling on advertising firm Vserv, qualified back office servi[...]
See Report

Managed Service Provider (MSP) Annual Report 2019 – Navigating Through Uncharted Territories: Is the Industry Compass-Ready?

The global Managed Service Provider (MSP) market is growing steadily on t[...]
See Report

Industry Insights – Banking (Retail and Commercial)

The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enter[...]
See Report

Banking, Financial Services, & Insurance GICs: Gaining Status, Driving Results

Banking, Financial Services, and Insurance (BFSI) companies leverage different sourcing models based on their objectives [...]
See Report