price benchmarking

Research Practice

Michel Janssen

Chief Research Guru

Contact Michel

As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

From My Perspective

“As the global marketplace evolves, it takes a firm that has the ability to align fact-based market insights with client business requirements to create a world-class organization. Everest Group is that firm. As one of the co-founders of the research practice, I’m thrilled to be back.”

Recent research from Everest Group Recent Reports

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Human Capital Management (HCM) Landscape in Asia Pacific – Opportunities Abound

The HR business function is undergoing a plethora of dramatic changes. Charged with becoming more strategic, HR busine[...]
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Healthcare Payer Business Process Services PEAK Matrix™ Assessment 2019

With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for con[...]
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Reimagining the Enterprise Operations Model

Disruptions in the wake of Industry 4.0 are compelling business models to change rapidly and pressuring enterprises to manage these changes in a comprehensi[...]
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PricePoint™: Q4 2018

PricePoint™ reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact[...]
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