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Research Practice

Michel Janssen

Chief Research Guru

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As co-founder of Everest Group’s research practice – and with a broad and varied career in the global services industry – Michel offers profound insights and analysis to enterprises and service providers alike. Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Michel is particularly noted for his ability to posit clever and challenging ideas based on his fact-based insights from across business and IT processes, sourcing models, and industries.

Everest Group welcomed Michel back in 2017, after a successful decade serving as Chief Research Officer at The Hackett Group and Market Track. In his current incarnation, Michel is responsible for guiding the practice’s research agenda and architecture, and aligning its capabilities with the market’s disruptive changes and next-generation demands.

In April 2019, Michel partnered with Pierre Mitchell, Chief Research Officer of Spend Matters, to record a five-part video series on the impact of digital transformation on sourcing, procurement, and global services. Watch the CRO to CRO series here.

From My Perspective

“As the global marketplace evolves, it takes a firm that has the ability to align fact-based market insights with client business requirements to create a world-class organization. Everest Group is that firm. As one of the co-founders of the research practice, I’m thrilled to be back.”

Recent research from Everest Group Recent Reports

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Enablers of a Unified Customer Experience (CX) – Omnichannel CX Trailblazers

In this age of digital innovation, consumers can reach out to organizations using any of the multiple channels at their d[...]
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Business Transformation: A Confluence of New and Legacy Applications – Annual Report 2019

As enterprises remain doubtful of what digital transformation and application modernization truly mean for t[...]
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“Next-wave” Location Profile – Chennai, India

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for service[...]
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“Next-wave” Location Profile – India

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services deliver[...]
See Report