Category: Press Releases

Lucy Birch Joins Everest Group as Chief Marketing Officer

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio

 

DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as   (CMO). Working out of Everest Group’s London office, Birch will oversee the firm’s global marketing strategy and operations, including support for existing and new research services. Birch and her team will also support the firm’s new conferences business unit, Everest Group Global Events, announced in January.

With offices in North America, Europe and India, Everest Group comprises more than 300 analysts who have managed 5350+ research engagements over the past 5 years. Clients include 8 of the 12 largest companies in the world, 10 of the largest tech companies globally, and 7 of 10 of the largest financial services and healthcare organizations in the world.

Birch brings to Everest Group more than 20 years of marketing and communications leadership experience across business-to-business (B2B), business-to-consumer (B2C) and public sectors.

“Everest Group has an exceptional reputation for quality business, industry and technology research and for providing valuable and actionable insight to organizations and their executives aspiring to excel in their marketplace,” said Birch. “I am thrilled to be joining such a well-respected firm as it is hitting its stride, growing and expanding into new service areas and verticals. It’s an exciting time to join this inclusive and dedicated corporate family and to work alongside brilliant professionals who understand the vital importance of marketing and communications to drive growth and create value in every successful enterprise.”

“Lucy brings to Everest Group a wealth of marketing, brand, communications and commercial experience and knowledge of how to work successfully in a large, complex environment,” said Peter Bendor-Samuel, founder and CEO at Everest Group. “More importantly, she is a proven leader with the right personality, culture fit and a collaborative leadership style that will make her a valuable member of our team from Day One. We look forward to the contributions she will make and how her skills and talents will make us even better.”

Birch joins Everest Group from Verian (formerly Kantar Public), where she served as CMO for two years and led the global rebrand, alongside setting up the new marketing function and MarTech infrastructure for the newly divested business. Prior to that, she was the global strategic marketing leader at PwC, responsible for the Big Four firm’s marketing and brand campaign to launch its new global strategy and environmental, social and governance (ESG) proposition around the world. She has also served as marketing and brand director for PwC in the UK, transforming and building a high-performing marketing and brand function. Earlier in her career, Birch worked for KPMG in the UK and Europe as a senior Marketing and Communications leader.

 

Register Now for Everest Group Engage

Everest Group’s inaugural global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” The agenda will help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency. For more information, visit https://events.everestgrp.com/engage2024

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

79% of Executives Attend Global Events to Learn from Real Case Studies, 55% Also Cite Networking with Peers—Everest Group

‘Everest Group Engage’ will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers. This is according to a poll conducted by Everest Group to inform the planning for its

Everest Group polled a cross-section of potential attendees from top-tier organizations and asked them what motivated them to attend a global conference. Seventy-nine percent listed “learning from real case studies” as a primary objective, and the second highest response at 55% was “meeting and networking with peers.”

“Everest Group Engage” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” The agenda is designed to help C-suite leaders and teams in global business services, sourcing and vendor management, and shared services operate at peak productivity and efficiency.

“We’ve taken this voice of our customer to heart in building the agenda for Everest Group Engage,” said Mark Fissell, senior vice president of Global Events at Everest Group. “One sentiment that came through loud and clear in our polling is that executives want to hear detailed case studies that share what other enterprise leaders have tried, what’s working, and what lessons have been learned in practical implementation. And, of course, they are keenly interested in the perspectives of our analysts, who have their finger on the pulse of practical implementations and trends from their work with thousands of enterprises across the globe. Our goal with Everest Group Engage is for every attendee to leave Dallas this September armed with the information they were seeking as well as some impactful insights they weren’t expecting.”

*** Explore the Everest Group Engage agenda now at https://events.everestgrp.com/engage2024/agenda ***

In terms of which type of sessions executives find most valuable, the executives polled by Everest Group said they receive the most value from analyst presentations and enterprise case studies. “Roundtables with peers who share the same roles and responsibilities” was by far the preferred networking opportunity, cited by 78% of respondents.

The top “must-have topics” ranked by the respondents included:

  • Practical uses for AI and emerging technologies to increase output and efficiency
  • The emerging GBS and sourcing operating models that are positively impacting top- and bottom-line
  • Cost optimization and avoidance plans
  • Engaging and aligning to CEO priorities
  • Aligning resourcing models (humans and technology) with breakthrough practices
  • Managing change and stakeholders
  • Developing your team/organization
  • Future trends in locations and talent
  • Partnering with service providers to drive innovation
  • Pricing trends for 2025

*** Register now for Everest Group Engage: visit https://events.everestgrp.com/engage ***

About Everest Group Global Events

Everest Group is channeling its research and advisory expertise into premium-grade educational and networking opportunities for C-suite executives and senior leaders, equipping them to grow their businesses and succeed in their functional priorities.

Everest Group Global Events includes large, multi-track, multi-day events in numerous geographies around the world as well as smaller, one-day events on compelling topics within specific industries. These events are designed to provide information, guidance and networking opportunities to help professionals with responsibilities for global shared services, sourcing, vendor management, and customer experience propel their initiatives forward with confidence.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Launches PEAK Matrix® Assessment for Providers of People Analytics Platforms

Everest Group names Crunchr, Dayforce, One Model, SplashBI, Visier, and Workday as Leaders in helping enterprises use people and business data to improve decision-making across the employee hire-to-retire cycle.

 

DALLAS, May 6, 2024 — According to Everest Group, a growing number of enterprises are prioritizing investment in resources to capture and analyze employee data to make better and more informed decisions rather than relying solely on intuition. To identify leading technology providers in this market segment, Everest Group has published its first PEAK Matrix® assessment for providers of people analytics platforms.

 

Announcing the Market Leaders

Providers of people analytics platforms play a vital role in helping enterprise leaders, human resource professionals, and line managers make decisions using data-based insights. People analytics platforms aggregate data from various people and business data sources, process it, and provide actionable insights for strategic and operational decisions. The tools are applied in use cases such as turnover; recruitment; compensation; Learning and Development (L&D); workforce planning; employee engagement; performance management; organizational design; and Diversity, Equity, and Inclusion (DE&I).

In “People Analytics Platforms PEAK Matrix® Assessment 2024”, Everest Group explores the market impact, vision and capability of 18 technology providers and identifies the following Leaders, Major Contenders, and Aspirants (listed in alphabetical order within each category):

  • Leaders: Crunchr, Dayforce, One Model, SplashBI, Visier, and Workday. Visier leads the people analytics platform market with the highest market share.
  • Major Contenders: eqtble, HCMI, HiBob, isolved, Nakisa, Orgnostic, Sapience Analytics, Vemo Workforce, and Zeroedin
  • Aspirants: Gemini People Analytics, Panalyt, and Praisidio

As this is the first PEAK Matrix® assessment that Everest Group has published for this sector, no Star Performers were named. (Star Performers are determined by movement on the PEAK Matrix® from one year to another)

The report includes a profile on each technology provider, including an assessment of each providers’ key strengths and limitations. The assessment also takes into account each firm’s vision and roadmap, breadth and depth of product functionalities, innovations, partnerships, market performance, client reviews, perspectives of system integrators and more.

***Download Complimentary PEAK Matrix® Preview Here***

“With advancements in technology it is easier than ever before for organizations to capture data from people and business data sources and use analytics as a crucial lever in their human resource decision-making process,” said Sharath Hari N, vice president at Everest Group. “The leaders in the people analytics platforms market have a strong vision and capability to act as a single source of truth for all workforce-related decisions. They also have strong partnership ecosystems, are leveraging technologies such as artificial intelligence and machine learning, and serve multiple use cases across the employee hire-to-retire cycle. We congratulate these providers for being at the forefront of their industry.”

 

About the PEAK Matrix®

The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of technology providers based on Performance, Experiences, Ability, and Knowledge. Each technology provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes technology providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Announces ‘Everest Group Engage’ Global Conference, Launches Events Unit Headed by Veteran Conference Organizer Mark Fissell

Everest Group Global Events will provide information, guidance and networking opportunities to professionals with responsibilities for global shared services, sourcing, technology, vendor management and customer experience.

 

DALLAS, January 24, 2024 — Everest Group today announced the launch of a new conferences business unit, Everest Group Global Events. Mark Fissell has joined Everest Group as senior vice president of Global Events to spearhead the company’s strategy to provide premium-experience educational conferences for the strategic global business leaders Everest Group serves.

Everest Group’s first global conference event, “Everest Group Engage,” will be held September 30 – October 2 at the Renaissance Dallas Hotel. The theme of the conference is “The Pragmatic Edge: Designing Your Future.” The agenda will include valuable information and guidance for C-suite leadership, sourcing and vendor managers, global business services leaders, and customer experience and marketing executives. For more information: https://events.everestgrp.com/engage2024

Everest Group plans to host large, multi-track, multi-day events in numerous geographies around the world as well as smaller, one-day events on compelling topics within specific industries. The events will be designed to provide information, guidance and networking opportunities to help professionals with responsibilities for global shared services, sourcing, vendor management, and customer experience propel their initiatives forward with confidence.

“Everest Group has a stellar reputation for the quality of its research and for offering its clients actionable guidance on how to navigate the challenges of fast-changing technologies, constrained resources and volatile socio-political arenas,” said Fissell. “I’m excited to help the company bring this expertise to more leaders around the world who are eager to unlock value from their people, their technology, their operations, their partner relationships, and even themselves.”

Fissell brings over 20 years of events and information services product leadership experience to the role. Prior to joining Everest Group, Fissell led global conference programs for Forrester Research. Earlier in his career, he managed events and products at AdExchanger, Evanta and Gartner.

“Mark is passionate about building professional communities and facilitating networking and information exchange to help the world’s business leaders achieve their goals,” said Peter Bendor-Samuel, founder and CEO of Everest Group. “Under Mark’s leadership, Everest Group will channel our research and advisory expertise into premium-grade educational and networking opportunities for C-suite executives and senior leaders. It’s an ideal extension of our services and in perfect alignment with our mission to equip enterprise leaders to grow their businesses and succeed in their functional priorities.”

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Enterprises Aim to Move Beyond Pilots, Accelerate Consumption of AI in 2024—Everest Group, Yates Ltd.

Despite the global economic turndown, enterprises widely adopted AI in 2023, with generative AI playing a substantial role, according to a survey of CIOs conducted by Everest Group and Yates Ltd.

 

DALLAS, January 18, 2024 — If chief information officers (CIOs) have their way in 2024, expect to see more enterprises making adoption of generative artificial intelligence (gen AI) a strategic priority with an aim to move past small pilots to scaled implementations. This forecast summarizes the sentiments of more than 50 CIOs interviewed by Everest Group in collaboration with Yates Ltd. The survey also revealed that improving the velocity of existing operations is the primary motivation driving enterprise gen AI initiatives.

The interviews conducted with global CIOs between October 23, 2023, and January 24, 2024, also underscore that gen AI is more than a passing trend, having successfully penetrated early enterprise adoption thresholds. Nearly 83% of global enterprises are either actively testing their capabilities through pilot programs or have already adopted gen AI for one or more production-grade use cases.

Key Findings from the Survey:

  • Sixty-one percent (61%) of global enterprises are actively exploring and piloting gen AI and 22% have already deployed gen AI for at least one or more processes. Another 15% plan to pilot gen AI soon.
  • The three top objectives CIOs are trying to achieve through gen AI are:
    • accelerating consumption of existing digital tools
    • reducing the latency of knowledge sharing
    • shortening the product development lifecycle.
  • CIOs identifying their top three challenges to scaling gen AI initiatives most often named lack of clarity on success metrics (73%), budget/cost concerns (68%) and the fast-evolving technology landscape (64%). Additionally, 55% named data security and privacy concerns, while 41% cited talent shortage.

The full report of findings — “Capturing the Generative AI Pulse: An Exploration of the CIO Mindset” — identifies the current state of enterprise generative AI adoption and the key challenges in scaling AI initiatives. The report also showcases three waves of generative AI adoption levels for enterprises and provides guidance to help enterprises advance in their generative AI adoption journey. Download the full report.

“Unquestionably, gen AI hype dominated 2023, but our survey indicates that it is more than a passing trend,” said Abhishek Singh, partner at Everest Group. “Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments.

“Although enterprise adoption of gen AI is far from its anticipated peak, enterprises continue to experiment with unique use cases in a wide variety of industries, ranging from high-tech and financial services to healthcare and retail,” continued Singh. “As more of these initiatives document measurable impact, we’ll see adoption and full-scale implementation of gen AI accelerate considerably.”

Everest Group maintains that this shift from Wave 1 to Wave 2 will demand that enterprise leaders cultivate data-driven cultures and invest in digital and data maturity. Successful transitions will also require a comprehensive approach that incorporates technological advances, organizational readiness and ethical considerations.

“Gen AI is transforming senior executives’ perspectives on efficiency, growth and competitive advantage, and will revolutionize their operational strategies,” stated Charlotte Yates, the founder and CEO of Yates Ltd. She emphasized the need for a forward-thinking blueprint in Wave 2 to effectively implement gen AI use cases: “This blueprint should address a wide range of opportunities, risks, and investments in platforms, operating models, organization design, governance, strategic partnerships and culture.”

About Yates Ltd.

Yates is an IT and business consultancy that partners with senior executives to create the strategy, blueprints, financial mechanisms and execution plans to drive and achieve transformation. Our clients gain measurable cost savings, new capabilities, and the ability to outperform their competition. Our areas of focus include enterprise networks, software, managed services, end user services and automation. Services include strategy, sourcing, program execution, change management, communications and governance. Yates Ltd. is a WBENC-certified woman-owned business.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Launches ‘Service Provider Compass’ Research Series with Assessment of Global Services Delivery from Mexico

Everest Group’s Service Provider Compass™ is designed to help sourcing leaders get an outside-in view of service providers’ market positions in key delivery locations.
 

DALLAS, January 17, 2024 — Everest Group today announced the launch of a new research report series, Service Provider Compass™, designed to provide sourcing leaders with a succinct summary of service provider’s market positions in key delivery locations. Armed with Everest Group’s evaluation and ranking of the service providers in each region, sourcing leaders are better equipped to select the service providers that can meet their talent needs for global services delivery.

“Enterprise sourcing leaders often ask us who the leading service providers are for a particular function in a specific region,” explained Sakshi Garg, Vice President at Everest Group specializing in location optimization and talent strategies. “Our new Service Provider Compass report provides the answers with a three-tiered ranking system that is easy to understand at a glance. Of course, this graphical representation is backed up by more detailed information about each provider’s strengths and challenges with respect to market presence and talent profile. The Service Provider Compass is the type of research report that packs a punch in just a few pages, and we anticipate that global sourcing readers will consider this a must-read series.”

Everest Group assesses service providers in a given region based on these core dimensions:

  • Scale and delivery footprint — Measures providers’ scale, headcount, growth rate, delivery footprint, and any recent expansions in the country
  • Employer brand perception — Measures providers’ brands as employers in the market and any recent accolades
  • Workforce profile — Measures quality and diversity of talent and providers’ ability to retain talent

Based on these assessments, Everest Group ranks service providers in each region:

  • Premier Providers are service providers with a large and well-established presence and multi-city footprint in the location. These providers also enjoy relatively higher success in the talent market by focusing on building a robust employee value proposition and culture.
  • Proven Providers are service providers with credible delivery presence and moderate to low scale of operations in the function. They are typically in high-growth mode and enjoy a strong employer brand perception.
  • Promising Providers are service providers with low to moderate scale, typically a single-city delivery footprint, but with solid potential for future growth, building on the foundation of a robust workforce profile.
Mexico is Focus of First Service Provider Compass

Everest Group’s first Service Provider Compass — “Service Provider Compass™ – Global Services Delivery from Mexico” — assesses providers of Customer Experience Management (CXM) services and Information Technology-Application Development and Maintenance (IT-ADM) services. The report also provides an overview of Mexico’s global services market, including its location value proposition, size and growth, and market activity.

“The CXM market has been surging in Mexico, and the IT-ADM sector is showing notable growth as well, particularly as it taps into highly skilled engineers emerging from Mexican universities,” said Parul Jain, Vice President in the Global Sourcing team at Everest Group. “With a global services talent pool of nearly 197,000 FTEs, Mexico continues to lead technology services delivery in Latin America. Mexico’s key advantages include its proximity to and overlapping time zones with the U.S., affordable rates, and strong English language skills. With these assets, Mexico serves as a hub for U.S. firms to set up more cost-effective centers.”

Service providers featured in the report include Accenture, Alorica, Atento, Atos, Capgemini, Cognizant, Concentrix + Webhelp, Conduent, DXC Technology, Encora, Endava, EPAM, Foundever, Genpact, GlobalLogic, Globant, HCLTech, IBM, Infosys, Konecta, Neoris, NTT DATA, Persistent Systems, Qualfon, ResultsCX, Softtek, Stefanini Group, Sutherland, TaskUs, TCS, Tech Mahindra, Teleperformance, TTEC, Wipro, and Wizeline.

The report is available for complimentary download.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

 

“Do More with Less” Will Be Driving Force for Enterprises in 2024 — Everest Group

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. ‘Cost and margin pressures’ rank as the No. 1 challenge while talent acquisition drops to No. 8.

 

DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives. Top priorities for enterprises for the year ahead are revenue growth and a continued emphasis on cost optimization. Talent acquisition, which dominated enterprise concerns just two years ago, is no longer among the Top 5 expected challenges, falling to No. 8 from previous No.1 and No. 3 positions in expectations for 2022 and 2023, respectively.

“’Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. “Enterprise leaders in our 2024 Key Issues Study are clearly focused on lowering costs and increasing profitability and will be placing high expectations on service providers with little room for rate increases. Enterprise spending in 2024 will be directed toward modernizing technology, data analytics and process optimization. We’ll certainly see a ramp-up in GenAI investment as organizations continue to explore use cases and try to keep pace with the rapid changes AI is bringing. Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.”

***Webinar: Key Issues 2024: Creating Accelerated Value in a Dynamic World***

Everest Group will present the findings of its 2024 Key Issues Study in a December 12 webinar.  Everest Group experts will discuss the major concerns, expectations, and trends for 2024 and provide recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024. ***Register for the webinar here.***

Following are a few of the findings from the 2024 Key Issues Study that will be discussed in the webinar:

 

New Technologies Drive Optimism

Although “bullish” may be too strong an adjective to use about enterprise expectations for 2024, the majority of enterprise executives are optimistic about the evolution and adoption of new technologies (76%) and positive changes in customer interest and purchasing behavior (52%). However, 75% of executives believed global macroeconomic conditions will have a negative influence on their business in 2024. Similarly, 68% of executives believe the geopolitical environment will pose challenges in the year ahead.

 

The Global IT-BP Services Industry Will Continue to Grow and Shift

A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). The headcount growth is also expected to be lower than 2023. Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

 

New Investment Priorities

The key levers executives plan to use to achieve their business goals in the coming year include operational levers such as:

  • Technology modernization
  • Data analytics and insights
  • Process optimization and operational efficiency

 

Productivity and Resilience Will Drive Technology Investments

Executives ranked cybersecurity as the highest priority technology investment for the next six to 12 months, followed by cloud solutions, advanced automation, big data analytics and generative AI (GenAI). Enterprises are still early in their GenAI adoption cycles. Due to a lack of in-house capabilities, many enterprises are turning to service providers for help in integrating GenAI into their operations. Most executives (67%) expect GenAI to improve or transform workflows in functional areas.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Unveils Inaugural ‘Artificial Intelligence Top 50’ Recognizing Global Market-Leading AI-first Technology Providers

Collectively, these AI technology providers have raised over US$50 billion in total lifetime private funding, showcasing huge investor trust and growing importance of the technology.

 

DALLAS, November 16, 2023 — Everest Group today released the inaugural edition of the “Everest Group Artificial Intelligence Top 50™” (AI Top 50), a list of the world’s largest AI technology providers. AI technology providers are those that develop and integrate Artificial Intelligence (AI) as a central component in their products and solutions.

“As AI technology rapidly advances, it is redefining human-machine interactions and reshaping industries, if not our way of life,” said Vishal Gupta, vice president at Everest Group. “The remarkable growth in AI innovation has given rise to more than 5000 AI technology providers in the past decade alone, by our estimates. The Everest Group AI Top 50 will help enterprises identify the 50 largest, most well-funded, and relatively scaled-up AI-first companies amongst this sea of AI technology providers. The list also helps AI technology providers to compare themselves against others in the industry.”

Topping the 2023 AI Top 50 list are these 10 technology providers:

  1. Open AI
  2. Palantir
  3. Anthropic
  4. Databricks
  5. Dataiku
  6. SenseTime
  7. 4Paradigm
  8. DataRobot
  9. Gong
  10. C3 AI

 

*** Download a complimentary copy of the 2023 Everest Group AI Top 50 list and analysis ***

 

Key Highlights of the Everest Group AI Top 50 Report

The Everest Group AI Top 50 includes numerous additional research findings, including:

  • The U.S. hosts the most AI technology providers (72%); however, innovative companies are emerging globally. China follows with 12%, showcasing its rapid ascent in the global tech arena driven by its booming domestic market.
  • Almost 50% of the technology providers in this list offer applied AI solutions. Applied AI includes applications and solutions that solve real-world problems and address specific business needs of enterprises in specific industries.
  • Privately held companies (82%) dominate the Everest Group AI Top 50 distribution in comparison to public companies (18%). Collectively, the AI technology providers in this list have raised over US$50 billion in total lifetime private funding, showcasing huge investor trust and growing importance of the technology.
  • Everest Group has documented a noticeable trend of decreasing time to unicorn status for AI providers in various industries worldwide.

“While we’ve recently seen a surge of AI innovation over the past year, Dataiku has been at the forefront long before the AI hype,” said Krish Venkataraman, President of Dataiku. “Our inclusion in Everest Group’s inaugural AI Top 50 list is a testament to our AI-first approach for customers worldwide – making Everyday AI a possibility for all.”

 

About the Everest Group AI Top 50™

The Everest Group AI Top 50™ is a global list of the Top 50 AI-first providers. To qualify for the list, providers must meet three criteria:

  • AI-first: These providers develop and integrate AI as a central component in their products and solutions to a degree that without it, their offerings would be fundamentally incomplete. Providers that have AI as a feature which helps in improving their current offering, such as automation-first vendors, are excluded from this assessment.
  • Software-first: These providers develop and provide software-based AI solutions as their primary offering. The list excludes providers offering pure play hardware and service-based AI offerings.
  • B2B focus/offerings: These providers offer software products and solutions to meet the technological needs of other businesses. The list excludes providers that exclusively offer AI solutions for consumer (B2C) purposes.

Technology providers are ranked based on their overall AI revenue (40%), total funding received (30%), growth in funding during last two years (15%), and market valuation (15%).

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Launches PEAK Matrix Assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods

Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes.

 

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain. To identify leading service providers in this crucial market segment, Everest Group has published its first PEAK Matrix® assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods.

 
Announcing the Market Leaders

Supply chain IT transformation service providers play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes. In “Supply Chain IT Transformation Services for Retail and CPG PEAK Matrix® 2023,” Everest Group explores the market impact, vision and capability of 15 service providers and identifies the following Leaders, Major Contenders and Aspirants (listed in alphabetical order within each category):

  • Leaders: Accenture, EY, HCLTech, TCS, Tech Mahindra.
  • Major Contenders: Capgemini, Cognizant, Deloitte, Genpact, Infosys, LTIMindtree, Wipro.
  • Aspirants: Sonata Software, Visionet Systems, Zensar.

As this is the first PEAK Matrix assessment that Everest Group has published for this sector, no Star Performers were named. (Star Performers are determined by movement on the PEAK Matrix from one year to another.)

The report includes a profile on each service provider, offering a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) and solutions, domain investments, and case studies.

***Download Complimentary PEAK Matrix® Preview Here***

“The retail and Consumer Packaged Goods sector is experiencing a significant surge in demand for supply chain IT services,” said Abhishek Mundra, practice director at Everest Group. “Enterprises are actively responding to supply chain disruptions and evolving consumer preferences. They prioritize cloud-based connected ecosystems, data-driven process optimization, and omnichannel enablement. Providers must develop tailored solutions and Ips for retail and CPG firms, enabling automation and advanced forecasting to accelerate ROI and address supply chain transformation needs.”

 
About the PEAK Matrix®

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

 
About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Unveils Its 2023 List of Top 50 Engineering Services Providers

Capgemini, HCLTech, and Alten top the list

 

DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50™,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth.

Engineering services include all activities that support the design, development, testing and management of products, both hardware and software.

Topping the 2023 ES Top 50 list are these 10 providers:

  1. Capgemini
  2. HCLTech
  3. Alten
  4. Tata Consultancy Services
  5. Accenture
  6. Akkodis
  7. Cognizant
  8. AFRY
  9. EPAM
  10. Wipro

 

Other highlights:
  • The report identifies the Top 10 companies based on revenue alone. The Top 5 are Capgemini, HCLTech, Tata Consultancy Services, Alten and Akkodis.
  • The report also identifies the Top 10 fastest growing ES companies. The Top 5 are Encora, Globant, Endava, GlobalLogic and Softserve.

 

*** Download a complimentary copy of the 2023 Everest Group ES Top 50 list and analysis ***

 

The Everest Group Engineering Services Top 50 represented 82% (more than US $60 billion) of the estimated US $73 billion in total outsourced spending in 2022. The global ES industry grew 11 to 11.5% between 2021 and 2022.

“ES providers have continued to boost their engineering capabilities and acquire companies to increase scale and gain access to new markets,” said Akshat Vaid, partner at Everest Group. “Outsourcing has increased from 2021, driven by a platformization wave, increased investments in connected and electric cars, and a rise in sustainability and green technology practices toward software and digital engineering.”

 

Key Updates on the Engineering Services Market

This year’s edition of the Everest Group Engineering Services Top 50 includes numerous additional research findings, including:

  • Identification of ES offerings by horizontal and vertical markets for each of the ES Top 50 providers
  • A recap of year-on-year market growth since 2020
  • Themes contributing to market growth in 2022
  • Comparison of market share and growth of broad-based versus pure-play service providers in the ES Top 50 List
  • Summary of merger and acquisition (M&A) activity in 2022, including a list of key acquisitions
  • Regional comparison of growth rate for ES providers

 

About the Everest Group Engineering Services Top 50™

The Everest Group Engineering Services Top 50™ is a global list of the 50 largest third-party providers, based on their ES revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

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