Category: Press Releases

Process Mining Software Market Posts 60-70% YoY Growth in 2020, Will Triple by 2022 | Press Release

Exponential growth is expected in process mining market as client base expands across industries, geographies, buyer sizes

Process mining—which is the technique of using software to discover and map business processes in order to optimize and automate them—is an emerging market, growing at around 60-70% between 2019 and 2020 to reach a total market size of $320-$340 million.

Everest Group reports that the client base for process mining is rapidly expanding, driving revenue growth in the market. Even in the pandemic hit year, the client base experienced impressive growth at around 60%. Going forward, Everest Group predicts adoption will accelerate across market segments, buoyed by an increasing awareness of the technology, growing use of process mining as an enabler of digital transformation, and snowballing word of mouth of early adopters’ success stories. Everest Group estimates that the process mining software market will triple between 2020 and 2022.

A Wide Variety of Business Processes/Functions Are Adopting Process Mining
Process mining blends the power of data-based analysis techniques, such as data mining and machine learning, to help organizations discover the as-is process along with its variants and identify opportunities for optimization and automation. Process mining technology can be classified in three categories as follows:
  • Classic process mining leverages specialized algorithms to analyze process-related information captured in event logs generated by enterprise systems such as ERP, CRM, and SCM to discover processes and generate process insights at a macro level.
  • Desktop process mining refers to the ability to capture and analyze keyboard, mouse, and potentially other system-level activities performed across multiple users involved in a process to virtually reconstruct the processes and provide process insights at a micro level.
  • Hybrid process mining refers to the ability to combine information from both event logs and user activities for a holistic view into as-is processes; it is carried out across both macro- and micro-levels.

While the need to optimize operations continues to be the most important factor driving process mining adoption, enhancing customer experience has emerged as the second key adoption driver because of the role process mining plays in mapping customer journeys to identify and address customer pain points.

These findings are discussed in more detail in Everest Group’s recently published report “Enabling Data-based Process DNA Analysis: Process Mining State of the Market Report 2021.” The report includes a detailed view of the current state of the market and analyzes it across various dimensions, including market size and adoption trends, buyer satisfaction, product capabilities and trends, solution characteristics, vendor landscape, challenges to process mining adoption, and the outlook for 2021-22.

Market Highlights:

  • Currently 86% of the revenue generated in the process mining market comes from software licenses, with most vendors offering cloud-based access.
  • Continental Europe holds the lion’s share of the market (48%) while North America accounted for the highest growth rate (90-95%).
  • Manufacturing; banking, financial services, and insurance (BFSI); and the healthcare industries are among the leading adopters of process mining solutions, accounting for more than 50% of the market share.
  • Celonis, Minit, Software AG and UiPath are the top providers in terms of process mining software revenue.

***Download a complimentary abstract of the report***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

After Premiums Dip in 2020, UK Insurance Market Seeks to Drive Recovery with Innovative Products, Digital Experiences | Press Release

New Everest Group report explores how Lloyd’s of London Blueprint 2.0 initiatives will drive digital surge in UK insurance market, providing growth opportunities for technology vendors and IT service providers

Digital Transformation Is Desperately Needed to Address London Insurance Market Stakeholders' Priorities and Challenges
After experiencing a dip in premiums in 2020 on the back of Brexit and COVID-19 induced uncertainties, UK insurance carriers hope to arrest the decline by offering compelling customer experiences and new risk protection products and services for the new digital economy. According to Everest Group, UK insurers and brokers are focusing on transformation with investments in data, cloud, platforms and digital solutions. As a result, technology vendors and IT service providers have a unique opportunity to serve the needs of London market participants.

Impact of “The Future at Lloyds”

The Lloyd’s of London insurance market is the world’s largest (re)insurance hub. In 2019 Lloyd’s of London published its “The Future at Lloyd’s Blueprint One,” describing its plans to build the world’s most advanced insurance marketplace by combining data, technology and new ways of working. In November 2020, Lloyd’s released “Blueprint Two”, which details an ambitious digitalization strategy designed to weaponize technology to remain cost competitive and drive growth and differentiation.

The Lloyd’s transformation initiatives are expected to begin a digital surge for the entire UK insurance market, given that around 70% of companies operate in dual markets, i.e., both in London and company markets.

Everest Group’s State of the Market Report

In its newly published report, “Digital Transformation in the London Insurance Market,” Everest Group examines the market trends in the UK insurance market, including an overview of Lloyd’s of London Blueprint 2.0 initiatives and the implications for market participants, technology vendors and IT service providers. In this report, Everest Group also profiles the capabilities of 12 core insurance platforms and 12 leading IT service providers.

Selected Highlights:

  • The UK insurance market will soon experience accelerated focus on emerging risk underwriting, insurance product innovation, digitization of operations, and ecosystem-led innovation.
  • Cloud, data and digital platforms are at the heart of the radical transformation envisioned for the London market. Analytics and cloud are currently the main levers of digital transformation for brokers and insurers, with artificial intelligence (AI) and blockchain emerging.
  • Customer experience, risk underwriting and claims management are three critical functions carriers are looking to modernize to improve their competitive advantage. These functions were represented in 80%, 70% and 50% of transactions between UK insurance carriers and tech vendors/IT service providers in 2020, respectively.
  • In turn, technology platform vendors are investing in platforms, cloud, analytics and artificial intelligence (AI) in order to gain resonance with UK insurance carriers. These technologies were included in 75%, 50%, 40% and 32% of vendors’ 2020 technology investments, respectively.
  • Technology vendors and IT suppliers need to invest in digital offerings across the insurance value chain, cloud and API capabilities, value-added services and digital talent pool to serve the needs of London market participants
  • The UK insurance market is expected to bounce back, achieving an estimated 5.2% compound annual growth rate in premiums between 2020 and 2023.

Download a complimentary abstract of the report here

About Everest Group

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Amid Global Talent Shortage, Everest Group Identifies Skilling Strategies that Drive 3X ROI for Talent-Focused Organizations | Press Release

Five Global Business Services (GBS) organizations are set apart by strategic skilling initiatives that significantly improve business outcomes, employee experience

Exacerbated by COVID-19, the war for talent is more intense than ever. According to Everest Group, the only way enterprises can build the necessary skill base to remain competitive is to realign employee skills with emerging business needs and provide employees with opportunities for personal growth. Easier said than done, but Everest Group has identified five best-in-class Global Business Services (GBS) organizations* that are leading the way.

In its newly published report, “Skilling Strategies for GBS Organizations—Pinnacle Model® Analysis 2021,” Everest Group examines 40 GBS organizations and of those identifies five Pinnacle GBS™  organizations—those best-in-class entities that are achieving superior outcomes because of their advanced skilling capabilities. These Pinnacle GBS organizations have generated three times more cost savings and return on investment (ROI) through their skilling initiatives compared to other GBS organizations.

Everest Group defines skilling efforts as post-onboarding interventions focused on improving employees’ skills and competencies to better deliver existing work and/or to deliver more complex or new work. The mode of intervention can range from self-learning to classroom-based training and beyond, including job rotation and cross-functional assignments.

Pinnacle GBS organizations have been able to achieve significant business impact by effectively driving their skilling initiatives, as differentiated by capabilities and characteristics such as the following:

  • A dedicated skilling team focused on GBS skilling.
  • Commitment and participation from the GBS organization and enterprise senior leadership.
  • Active collaboration with business units on all aspects of the skilling journey (such as funding, program design, skill gap assessment, and content creation and delivery).
  • Periodic assessments of the existing skill inventory and gaps against a standardized skill taxonomy. The study also reveals key skill gaps that GBS organizations are facing.
  • Incentives and career-developing motivators for employees, such as accelerated career paths and internal mobility.
  • Use of technology and ecosystem partners as accelerators for skilling programs and to improve employee experience.

Among those GBS organizations that track cost reduction impacts of skilling initiatives, the contrast among outcomes is significant:

  • ROI on skilling spend: 15-20% for Pinnacle GBS organizations compared to 3-5% for others
  • Reduction in operating costs: 13-18% for Pinnacle GBS organizations compared to 4-6% for others
  • Reduction in hiring costs: 9-13% for Pinnacle GBS organizations compared to 4-6% for others

“The firms we’ve identified as Pinnacle GBS organizations have created unique positions and developed scaled skilling programs to help the overall enterprise. They are developing their GBS organizations into global talent hubs,” said Sakshi Garg, vice president at Everest Group. “In the current Pinnacle Model analysis, we look at skilling strategies that GBS organizations have adopted and highlight those organizations that have achieved superior business outcomes. The journeys of these best-of-the-best companies provide insights into the key enablers needed to achieve desired outcomes and point to the investments required for the greatest speed to impact. Whether companies want to make incremental changes or achieve major transformations, Pinnacle GBS organizations exemplify the way to success.”

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

*Note: For the purposes of this report, Everest Group uses the term GBS to include Shared Services Centers (SSCs), Global In-house Centers (GICs) and Global Capability Centers (GCCs), although distinctions in these business models can be made.

Enterprises Hungry for Automation Solutions Will Drive 40-50% Growth in Intelligent Process Automation (IPA) through 2022 | Press Release

COVID-19 has showcased to enterprises the importance of digital transformation and the need to accelerate automation journeys to ensure business resilience, agility, and growth.

Business adversity can teach important lessons. According to Everest Group, enterprises that were well along their digital transformation journey when the COVID-19 pandemic began have fared far better than others in navigating the challenges of demand fluctuations, remote work, and addressing new customer experience expectations.

This realization is driving organizations to accelerate their automation journeys to not only ensure they are prepared for the next crisis but also to successfully adjust to the new normal. As a result, Everest Group predicts that the Intelligent Process Automation (IPA) market will achieve a compound annual growth rate of 40-50% through 2022, driven by the pent-up enterprise demand for automation.

Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies such as robotic process automation (RPA) and cognitive/artificial intelligence (AI) based technologies (including natural language processing, machine learning and computer vision). The global IPA market, comprising the sourcing of IPA solutions and services*, surpassed US$4.5 billion at the end of 2020, a year in which growth was subdued due to the COVID-19 pandemic.

The initial adoption of IPA was already underway prior to COVID-19. With widespread adoption of RPA and successful pilots of AI-based solutions such as Intelligent Document Processing (IDP), enterprises started to use RPA in conjunction with AI-based solutions and other ancillary technologies such as process mining and analytics. Since the beginning of the COVID-19 pandemic, enterprises have increased focus on digital transformation and are moving toward widespread IPA adoption, looking to reduce reliance on manual processing in critical business functions.

In addition to pent-up demand, several other factors are contributing to rapid IPA market growth:

  • Rising sophistication of IPA technologies, such as process mining and IDP.
  • Higher availability of pre-packaged solutions and accelerators that provide quick time-to-value for enterprises.
  • Increasing number of solution provider- and vendor-led initiatives to drive improvements in efficiency.

These findings and more are shared in Everest Group’s recently published report, “Powering Business Processes with Intelligent Automation–IPA State of the Market Report 2021.” This report provides comprehensive coverage of the IPA market and analyzes it across various dimensions, such as market overview, adoption trends, solution characteristics, services characteristics, and solution provider landscape, challenges, best practices and future outlook.

Selected Highlights from the IPA State of the Market Report 2021

  • Implementation services account for around half of the IPA revenue; revenue from licensing proprietary and third-party solutions is increasing at a good rate.
  • Banking, Financial Services and Insurance (BFSI) continues to be the largest adopter of IPA solutions and services, followed by healthcare and pharma, consumer packaged goods (CPG) and retail, and telecom.
  • North America is the largest adopter of IPA with 50% of the market share, followed by Continental Europe and the UK.
  • IPA solution providers’ attention is split almost equally between RPA and cognitive automation.
  • Solution providers are offering solutions across RPA, IDP, conversational AI, etc., while rolling out innovative offerings, such as RPA-as-a-service, to address emerging needs in the IPA market.
  • Packaged solutions are gaining traction due to their ease of implementation and quick return on investment.
  • As the demand for holistic automation solutions increases, strategic partnerships between service providers and technology vendors are expected to increase.
  • Because of the travel restrictions imposed due to COVID-19, solution providers are expected to focus more on digital training by developing more self-paced training modules and certifications.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

*This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals.

Cloud Services Market Will Accelerate to 24% Growth Rate Through 2024 as Hyperscalers and Non-Hyperscalers Battle for Market Share | Press Release

Hyperscalers will seize more of enterprise IT spend, but other infrastructure vendors will continue to be relevant

Hyperscale public cloud providers have experienced growth rates exceeding 30% for the past few years, and their appetite for enterprise IT spend remains insatiable. Everest Group predicts hyperscalers—namely Amazon Web Services (AWS), Google Cloud, and Microsoft Azure—will seize more of enterprise IT spend as the cloud services market accelerates to 24% compound annual growth rate through 2024. However, enterprises will continue to demand a diverse vendor portfolio to avoid lock-in, address data security and governance concerns, build innovative consumption and commercial models, and take advantage of vendors’ unique strengths.

More than 90% of enterprises already leverage one or more public clouds in their enterprise environment. COVID-19 has further accelerated enterprise migration to the public cloud, with most enterprises reaping business continuity benefits during the pandemic. Hyperscalers plan to capitalize on this growth and dominate the enterprise IT spend by expanding their offerings beyond infrastructure services to full-stack capabilities.

To sweeten their appeal, hyperscalers are offering next-generation services including artificial intelligence (AI), machine learning (ML), Internet of Things (IoT), natural language processing (NLP), augmented reality (AR) and virtual reality (VR), blockchain, and more. In addition, leading hyperscalers are evolving their operating models to attract enterprises, for example by adding financial and technical support, offering A-team talent for professional services, and providing deep resources for enterprise training.

However, enterprise willingness to engage not only with hyperscalers but also with non-hyperscalers indicates the strategic importance of private cloud, multicloud and traditional infrastructure in running their end-to-end enterprise IT landscape. Non-hyperscalers will continue to be relevant with enterprises often choosing non-hyperscalers for their unique capabilities.

These findings and more are shared in Everest Group’s recently published report, “Cloud Hyperscalers: A Critical—But Not the Only—Building Block of Enterprise IT.” This State of the Market report deep dives into the global IT cloud services market, providing data-driven perspectives on the market at large. The report evaluates cloud services trends and demand drivers, analyzes hyperscaler offerings, and describes how hyperscalers have moved beyond providing infrastructure services to now cater to the entire enterprise IT stack, making consuming technology easier.

**Enterprises also need non-hyperscale cloud vendors to run their digital businesses**
Enterprises believe hyperscalers have their sweet spots but other options are also needed to run their end-to-end enterprise IT landscape, according to Everest Group research. Non-hyperscale cloud vendors and IT service providers can capitalize on the advantages they have to offer enterprises, including the following:

  • Innovative commercial models: Most non-hyperscale vendors have transformed their pricing models for on-premise deployments. This change has made enterprises reevaluate their infrastructure sourcing strategy and consider these vendors as an important and viable partner.
  • Easier consumption models: Vendors have learned from cloud hyperscalers to make “as-a-service” consumption a key part of their strategy. Therefore, clients are open to the idea of a “local cloud” that can run independently or extend to form a hybrid edge-to-local distributed cloud architecture.
  • Product innovation: Infrastructure vendors are bringing in innovative service offerings, not to compete with cloud hyperscalers but to demonstrate their capabilities to help clients in building a digital business. These innovations vary and include enterprise-grade security, workload-specific compute, single pane of management, and transparent invoicing. Some non-hyperscalers are also building “software only” platforms that are not tied to their infrastructure but can be deployed on any hosting environment to give flexibility to clients. In addition, many are significantly increasing open source adoption to not only reduce cost of solution but also provide a market standard offering.
  • Enterprise context and consulting skills: Enterprise technology transformation projects are highly complex, require advanced consulting skills and need a combination of technical skills with vertical expertise. IT service providers have developed this skill set, whereas hyperscalers, comparatively, have a lesser understanding of the enterprise IT landscape.
  • Deep industry knowledge: Service providers possess deep industry knowledge and better understand industry-specific challenges, allowing them to cater well to specific enterprise demands.
  • Strategic client relationships: Service providers are viewed as trusted partners by enterprises. Their relationship over the years has witnessed multiple technology transformations. Service providers have proved their execution competency.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Intelligent Document Processing (IDP) Adoption Swells as Enterprises Seek to Lower Costs Through Automation; IDP Market to Grow 55-65% in Next Year | Press Release

IDP vendors are expected to offer more out-of-the-box, pre-trained IDP solutions to meet the demand for faster ROI and quicker deployment

The global market for Intelligent Document Processing (IDP), estimated at US$700-750 million in 2020, is expected to grow at a rate of 55-65% over the next year, according to Everest Group. Cost impact is now the key driver for IDP adoption as enterprises seek to realize tangible benefits from the technology, closely followed by improving operational efficiency and productivity.

IDP solutions automate the processing of complex documents with accuracy. These solutions blend the power of artificial intelligence (AI) technologies to efficiently process all types of documents and feed the output into downstream applications. Optical character recognition (OCR), computer vision, machine learning (ML) and deep learning models, and natural language processing (NLP) are the key core technologies powering IDP capabilities. The most common use cases of IDP solutions are invoice processing, Know-Your-Customer (KYC) information, insurance claims, patient onboarding, patient records, proof of delivery and order forms.

Enterprises seeking to leverage IDP technology should seek an enterprise-grade IDP solution comprising the following capabilities:

  • 1.    Training the software: The underlying AI/ML model of an IDP solution has to be trained with sample documents to accurately extract data.
  • 2.    Data extraction and classification: Core IDP capabilities include techniques to extract data from structured, semi-structured and unstructured documents; classification of documents; support for a range of languages; and product configurability.
  • 3.    Interoperability: Integration with enterprise applications—such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems—and complementary technologies, including Robotic Process Automation (RPA) and cloud, are needed for data ingestion and enabling broader automation.
  • 4.    Monitoring and security: Key capabilities include monitoring the performance of the software and users; assessing the accuracy of algorithms for various document types and drawing insights; and ensuring confidentiality of sensitive data.

IDP solution vendors are heavily investing in technology capabilities as well as expansion of their partner ecosystem. Development trends in IDP products that are delivering benefits to enterprises include the following:

  • Extraction capability for a large set of languages, including Asian and Middle Eastern languages.
  • Increasing maturity for processing unstructured documents.
  • Vertical- and horizontal-specific pre-trained solutions out-of-the-box; app store-like channels for easy access.
  • Software-as-a-service (SaaS) offerings of the solution to lower Total Cost of Ownership for enterprises and increase accessibility.
  • Increased configurability of platforms to provide greater control to enterprise users.
  • Enhanced integration with complementary technology solutions, including RPA, Business Process Management (BPM), and process mining.
  • Dedicated mobile applications to facilitate document processing through handheld devices.
  • Advanced image recognition and processing capabilities using a combination of computer vision and deep learning algorithms.
  • Availability of benchmarking analytics for particular processes such as invoice processing.

These findings and more are shared in Everest Group’s recently published report, “Intelligent Document Processing (IDP) State of the Market Report 2021 – Key to Unlocking Value in Documents.” This report provides comprehensive coverage of the IDP market and analyzes it across various dimensions, such as market size and adoption trends, solution characteristics, product capabilities and trends, buyer satisfaction, vendor landscape, challenges to adoption and future outlook.

IDP Market Adoption Trends

  • Banking and insurance continue to be the largest adopters of IDP solutions and account for approximately 30% and 13% of the IDP market, respectively.
  • Government and the public sector have shown significant growth in 2020, driven mainly by an increased need to improve efficiency and compliance and reduce dependence on manual processing.
  • North America continues to be the largest market for IDP software solutions with over 50% market share, while the Asia Pacific (APAC) market is growing rapidly.
  • Adoption of IDP solutions in industry-specific processes, especially in Banking, Financial Services and Insurance (BFSI) and healthcare, observed significant growth.
  • Large buyers continue to have the highest adoption; however, small and medium-sized businesses (SMBs) are showing the highest growth rate in the adoption of IDP solutions.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Everest Group Unveils Seventh Annual Business Process Services Top 50 | Press Release

ADP, Teleperformance, Accenture, Concentrix and Arvato take Top 5 spots among world’s largest third-party BPS providers

Everest Group today released the seventh annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$200 billion. The ranking is based on 2020 revenues and year-on-year growth.

Topping the 2020 list of BPS providers are these 10 leaders:
1.    ADP
2.    Teleperformance
3.    Accenture
4.    Concentrix
5.    Arvato (Majorel)
6.    Paychex
7.    Conduent
8.    Genpact
9.    Telus
10.    TCS

***Download a complimentary copy of the 2021 Everest Group BPS Top 50 list and analysis***

BPS (also referred to as business process outsourcing or BPO) started as a cost optimization concept focusing on “non-core” and “back-office” business processes. Today BPS permeates the entire business process value chain, addressing a wide variety of business objectives.

Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (including IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held. Interestingly, in 2020 specialist providers reported higher growth (4.04%) than broad-based providers (1.6%), a reversal from 2019.

In the 2021 Everest Group BPS Top 50, North America-head quartered service providers continue to dominate with a 54% share; however, in 2020, the region’s overall share declined slightly from 2019, while the share for Europe (26%) and APAC (20%) increased from 2019.

Top 3 North American Providers:

  • ADP
  • Concentrix
  • Conduent

Top 3 European providers:

  • Teleperformance
  • Accenture
  • Arvato (Majorel)

Top 3 APAC Providers:

  • TCS
  • Transcosmos
  • NTT Data

“In this year’s listing, we see several interesting trends,” said Rajesh Ranjan, partner at Everest Group. “First, the divide between risers and decliners continues to widen, increasing to 38% this year, up from 35% last year. Secondly, the overall volatility in the rankings in 2020 was subdued compared to the previous year. Going forward, as BPS 4.0 takes shape in this industry, we expect providers taking a proactive approach to align their operating model to this new paradigm will grow much faster than others.”

Other highlights:

  • The Top 5 leaders in terms of revenue were ADP, Teleperformance, Accenture, Concentrix and Arvato/Majorel.
  • The Top 5 fastest growing companies year-on-year were Telus, Sopra Steria, Willis Towers Watson, Webhelp Group and TTEC.
  • Top risers (companies whose position in the list advanced the most) include Telus, SD Worx, Webhelp Group, Sutherland, and Transcom.

The Everest Group BPS Top 50 is based on both revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Traditional Banks Take Heed: The Future of Money Is Digital | Press Release

The cryptocurrency and digital assets market experienced more than seven-fold growth in the last 12-18 months, making it a key area of focus for global financial systems

Everest Group reports the year 2020 and Q1 2021 produced a seven-fold surge in retail and institutional investments in cryptocurrencies and related crypto assets, driven by increased investor demand, pandemic-fostered digitalization and clarity in regulatory tenets. The cryptocurrency market hovered around US$2 trillion through April 2021 and is projected to reach US$24 trillion by 2027. This growth is forcing traditional banks to realize that digital assets are the future of money. Banks need to invest early to capture high-growth pockets and investor mindshare in this market, according to Everest Group.

Several players within the banking and financial services (BFS) industry are already active in the growing crypto market, which is a thriving ecosystem comprising several digital assets including privacy coins, stablecoins, cryptocurrencies, security tokens, utility tokens and Central Bank Digital Currencies (CBDC). IT service providers are developing in-house solutions to help financial institutions use Blockchain-as-a-Service (BaaS) for their digital asset needs. FinTechs are at the forefront of innovating products and services but operate in an unregulated environment, posing high risks for investors. Larger investments have increased the safety, security, and accountability requirements to invest in these assets. Thus, there is an urgent need for regulatory bodies globally to bring in practical frameworks and regulations for digital asset trade at the earliest.

These findings and more are shared in Everest Group’s recently published “Deconstructing the Digital Assets Revolution – What Financial Institutions Can Learn from the Meteoric Rise of Coinbase.” This State of the Market Report analyzes the rise of retail and institutional investments in digital assets, including cryptocurrencies, other crypto assets and crypto technology. The report examines crypto financial service offerings and their impact on the BFS market. Everest Group also recommends a transformation plan for traditional banking systems through a hybrid model, which seamlessly integrates value-added processes and operational functions for both traditional and digital assets being serviced on a digital-native platform.

Key trends and imperatives in the digital assets revolution:

  • Venture funding is at an all-time high for blockchain-based market infrastructure platforms, which indicates a rising threat to existing financial systems.
  • Banks must follow a three-pronged strategy to build, partner and acquire digital assets skillsets in the market to stay ahead of the curve.
  • Traditional financial institutions will face several issues in developing in-house solutions to adapt new financial technologies, such as updating legacy systems, regularly innovating solutions, and keeping up with regulations globally. These institutions can partner with FinTechs that specialize in developing and servicing such solutions at global scale in a plug-and-play model.
  • Large financial services firms are developing capabilities and skillsets to stay ahead of the competition in the crypto asset services market. For example, Wells Fargo has introduced a cryptocurrency fund focused on HNIs; a consortium of 15 major institutions have developed a Utility Settlement Coin (USC) for peer-to-peer digital cash settlement; BNY Mellon built expertise as a crypto ETF service provider; JPMorgan Chase & Co. has invested in building its own cryptocurrency; and Anchorage and Silvergate, new players in the banking sector, cater only to crypto assets.
  • Technology vendors (such as AWS, Alibaba Cloud, Oracle and R3) and IT service providers (such as Accenture, Infosys, IBM and Tata Consultancy Services) are developing in-house solutions to help financial institutions use Blockchain-as-a-Service (BaaS) for their digital assets needs.
  • Several financial technology platforms and services players have entered the digital assets space in core and value-added services, including cryptocurrency mining pools, custodians and banks, crypto assets development tools, crypto asset and portfolio managers, crypto assets analytics platforms, crypto over-the-counter desks and trading spaces for market whales, and crypto credit providers.
  • Banks face numerous challenges as they strive to stay ahead of the curve, including regulations, disaster management, private key recovery, insurance-backed custody, and systems for fraud prevention.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Rewards & Recognition (R&R) Solutions Market to Grow Up to 20% by 2022 | Press Release

COVID-19 has ushered in a new era in human resources that is focused on enhancing employee experience and modernizing employee engagement with digitally enabled solutions.

Everest Group reports that the rewards-and-recognition (R&R) solutions market grew at a rate of 9-11% in 2020 as enterprises globally grappled with COVID-19. COVID-19 brought uncertainty and change to many organizations with respect to managing and motivating their workforces. The pandemic challenged organizations to align culture and values, offer engagements valued by employees, and provide face-to-face interactions and feedback. In the midst of these challenges, Human Resource (HR) personnel tasked with enhancing employee experience and building more resilient organizations looked to third-party support in the form of R&R solutions, a market which Everest Group estimates is currently valued at US$2.7 to $2.9 billion worldwide.

Although enterprises took measures to save on their rewards budgets in 2020 and decision making slowed down, recognition platforms were still seen by senior stakeholders to be one of the key ways to solve issues pertaining to employee productivity, motivation and engagement. Going forward, Everest Group predicts the R&R solution market will grow at 18-20%, reaching a US$3.3 to $3.5 billion valuation by 2022.

These findings and more are shared in Everest Group’s recently published “Rewards and Recognition (R&R) State of the Market Report 2021: The Era of Modernizing Employee Engagement.” This report provides comprehensive coverage of the R&R market and analyzes it across various dimensions, such as buyer objectives, market overview, evolving solution characteristics, and solution provider landscape.

Highlights from the R&R State of the Market Report 2021

  • COVID-19 brought unprecedented uncertainty in many organizations and now buyers are seeking holistic solutions to build employee resilience and future-proof their HR strategies.
  • The majority of enterprises adopting R&R solutions were small- or mid-sized enterprises. Buyers from manufacturing, financial services, and healthcare industries have led the adoption of R&R solutions, while newer industries have experienced a rise in demand.
  • North America continues to constitute the largest market and has the highest revenue contribution, whereas the UK and Asia Pacific are on a growth trajectory.
  • Buyers of R&R solutions prefer flexible solutions that cater to their company-specific requirements. To improve overall buyer satisfaction levels, solution providers need to bring in next-generation technology solutions, expand their existing offerings, and increase the flexibility of their solutions.
  • R&R providers are adopting a multi-prong approach to revamp their present capabilities:
  • – Developing smarter platform capabilities. R&R solution providers are infusing artificial intelligence, machine learning, automation and analytics into their solutions to develop more intelligent, intuitive and user-friendly platforms.
  • – Expanding beyond R&R capabilities. R&R solution providers are integrating their solutions with other collaboration and HR tools, unifying with social engagement platforms, and offering fitness and wellness platforms.
  • – Diversifying rewards catalog. R&R solution providers are offering extensive catalogs based on the evolving needs of buyers. Rewards may comprise merchandise, gift cards and e-cards, discounts and perks, experiences and donations to favorite charities.
  • – Exploring new and innovative commercial models, such as more transparent and less complex pricing models.
  • Four companies are considered leading solution providers in the space, and these four contributed more than 50% of the market share in terms of revenue in 2020: O.C. Tanner, Engage2Excel, Madison PG, and Workhuman.
  • Challenges faced by enterprises due to the pandemic will have a long-term impact on the way they engage with the employees. They will continue to explore new strategies

to deliver a superior employee experience. Enterprises will focus on employees’ mental and physical well-being and will ramp up post-implementation support and internal communication initiatives to promote R&R practices.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

Everest Group Reports Q1 Uptick in Global Outsourcing Transactions | Press Release

Market activity saw a recovery in offshore/nearshore setups driven by Asia.

As the economic impact of the COVID-19 pandemic recedes, several key demand themes are gaining prominence in the sourcing industry, driving deal growth and deal wins for service providers. According to Everest Group, the uptick in global sourcing transactions in Q1 2021 over Q4 2020 was driven by demand for cloud services, cybersecurity, digital engineering and support for the modern workplace.

Demand for system integration services witnessed an increase in recent quarters. One of the major contributors to this trend is the adoption of advanced technologies such as big data, cloud-based services, Software-as-a-Service and numerous others.

These findings and more are shared in Everest Group’s recently published Market Vista: Q2 2021 report. The Market Vista™ report highlights the key trends and developments in the fast-evolving global outsourcing and offshoring market. The study captures the key developments across outsourcing transaction trends, the health of Global Business Services (GBS) centers, location risks and opportunities, and service provider developments.

Highlights from the Market Vista: Q2 2021 Report

  • Outsourcing demand witnessed an increase quarter on quarter, with 436 outsourcing transactions completed in Q1 2021 compared to 422 in Q4 2020.
  • Deals for government and Banking, Financial Services and Insurance (BFSI) were the highest among all industry verticals, although BFSI saw a decline quarter on quarter due to fewer deals across banking and capital markets.
  • The share of digital services in these transactions increased significantly as well, with 59% of Q1 2021 deals have digital components whereas only 54% of Q4 2020 deals featured digital components.
  • Digital services continued to dominate transaction activity, driven by an increase in cloud-based deals. Cloud-based services were a component of 50% of all outsourcing transactions completed in the last year (Q2 2020 to Q1 2021).
  • Advanced automation—including artificial intelligence (AI), machine learning (ML) and cognitive technologies—were included in 16% of those deals, robotic process automation (RPA) in 13% and analytics in 11%.
  • Offshore center setup activity (comprising both service provider and GBS) increased from Q4 2020 (41 setups and expansions) to Q1 2021 (59), but onshore setups declined (from 37 to 26).
  • Total center setups in Asia jumped from 19 in Q4 2020 to 28 in Q1 2021.
  • On average, the 30 service providers profiled in the report witnessed an increase in revenues on a sequential basis but a decline in operating margins.

***Download a complimentary abstract of the report here.***

About Everest Group
Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our clients include leading global companies, service providers, and investors. Clients use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes. Details and in-depth content are available at http://www.everestgrp.com

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