Category: Press Releases

Everest Group Launches PEAK Matrix Assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods

Everest Group names Accenture, EY, HCLTech, TCS and Tech Mahindra as Leaders in helping enterprises optimize operations, align demand and supply, enhance customer experiences, and respond swiftly to market changes.

 

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain. To identify leading service providers in this crucial market segment, Everest Group has published its first PEAK Matrix® assessment for Supply Chain IT Transformation Service Providers for Retail and Consumer Packaged Goods.

 
Announcing the Market Leaders

Supply chain IT transformation service providers play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes. In “Supply Chain IT Transformation Services for Retail and CPG PEAK Matrix® 2023,” Everest Group explores the market impact, vision and capability of 15 service providers and identifies the following Leaders, Major Contenders and Aspirants (listed in alphabetical order within each category):

  • Leaders: Accenture, EY, HCLTech, TCS, Tech Mahindra.
  • Major Contenders: Capgemini, Cognizant, Deloitte, Genpact, Infosys, LTIMindtree, Wipro.
  • Aspirants: Sonata Software, Visionet Systems, Zensar.

As this is the first PEAK Matrix assessment that Everest Group has published for this sector, no Star Performers were named. (Star Performers are determined by movement on the PEAK Matrix from one year to another.)

The report includes a profile on each service provider, offering a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) and solutions, domain investments, and case studies.

***Download Complimentary PEAK Matrix® Preview Here***

“The retail and Consumer Packaged Goods sector is experiencing a significant surge in demand for supply chain IT services,” said Abhishek Mundra, practice director at Everest Group. “Enterprises are actively responding to supply chain disruptions and evolving consumer preferences. They prioritize cloud-based connected ecosystems, data-driven process optimization, and omnichannel enablement. Providers must develop tailored solutions and Ips for retail and CPG firms, enabling automation and advanced forecasting to accelerate ROI and address supply chain transformation needs.”

 
About the PEAK Matrix®

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

 
About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Unveils Its 2023 List of Top 50 Engineering Services Providers

Capgemini, HCLTech, and Alten top the list

 

DALLAS, September 12, 2023 — Everest Group today released the fifth annual edition of “Everest Group Engineering Services Top 50™,” a ranking of the world’s largest third-party providers of engineering services (ES). The ranking is based on revenues and year-on-year growth.

Engineering services include all activities that support the design, development, testing and management of products, both hardware and software.

Topping the 2023 ES Top 50 list are these 10 providers:

  1. Capgemini
  2. HCLTech
  3. Alten
  4. Tata Consultancy Services
  5. Accenture
  6. Akkodis
  7. Cognizant
  8. AFRY
  9. EPAM
  10. Wipro

 

Other highlights:
  • The report identifies the Top 10 companies based on revenue alone. The Top 5 are Capgemini, HCLTech, Tata Consultancy Services, Alten and Akkodis.
  • The report also identifies the Top 10 fastest growing ES companies. The Top 5 are Encora, Globant, Endava, GlobalLogic and Softserve.

 

*** Download a complimentary copy of the 2023 Everest Group ES Top 50 list and analysis ***

 

The Everest Group Engineering Services Top 50 represented 82% (more than US $60 billion) of the estimated US $73 billion in total outsourced spending in 2022. The global ES industry grew 11 to 11.5% between 2021 and 2022.

“ES providers have continued to boost their engineering capabilities and acquire companies to increase scale and gain access to new markets,” said Akshat Vaid, partner at Everest Group. “Outsourcing has increased from 2021, driven by a platformization wave, increased investments in connected and electric cars, and a rise in sustainability and green technology practices toward software and digital engineering.”

 

Key Updates on the Engineering Services Market

This year’s edition of the Everest Group Engineering Services Top 50 includes numerous additional research findings, including:

  • Identification of ES offerings by horizontal and vertical markets for each of the ES Top 50 providers
  • A recap of year-on-year market growth since 2020
  • Themes contributing to market growth in 2022
  • Comparison of market share and growth of broad-based versus pure-play service providers in the ES Top 50 List
  • Summary of merger and acquisition (M&A) activity in 2022, including a list of key acquisitions
  • Regional comparison of growth rate for ES providers

 

About the Everest Group Engineering Services Top 50™

The Everest Group Engineering Services Top 50™ is a global list of the 50 largest third-party providers, based on their ES revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in ES revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in ES revenue and accounting for the final 12.5% of the composite score).

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Research: C-Suite Must Recognize Critical Difference Between Cybersecurity and Cyber Resilience

According to Everest Group, an enterprise shift from mere awareness of cyber threats to actively working toward resilience has the potential to redefine the future of cybersecurity services.

 

DALLAS, August 29, 2023 — Everest Group is calling on enterprises to make the critical shift in focus from cybersecurity to cyber resilience. While cybersecurity focuses on safeguarding against threats, cyber resilience emphasizes the ability to withstand, respond and recover quickly from them.

Everest Group issues this call to action in its recently published “State of the Market Report” on cybersecurity services. The report focuses on differentiating cybersecurity from cyber resilience, emphasizing that these two concepts are often mistakenly considered synonymous in the business world.

“Cybersecurity is just one component of cyber resilience, but, unfortunately, many enterprises fail to understand the subtle difference,” said Kumar Avijit, practice director of Information Technology Services at Everest Group. “While a majority of C-suite executives concentrate on preventive controls and response, equal importance needs to be allocated to the recovery, revamp, and reinforcement stages of cyber resilience. For any business, having a comprehensive cyber resilience strategy is critical in safeguarding long-term viability and success.”

 

Everest Group rates current C-suite focus on the “5 Rs of cyber resilience” as follows:

  • Ready – High: C-suite is extensively focusing on pre-emptive measures to secure themselves from cyberattacks and are investing in cutting-edge technologies.
  • Respond – High: There is rapid adoption of extended detection and response (XDR) tools in the market, and service providers too are now focusing on automated incident response to cut down on the standard metric of Mean Time to Resolution (MTTR).
  • Recover – Medium: There is very little focus on the recovery aspect from the C-suite, underpinned by the challenges of data fragmentation, infected backups, and meeting Recovery Time Objective (RTO) that are visible across the C-suite.
  • Reinforce – Low: C-suite is not focused on learning from cyberattacks on peer organizations and building defenses accordingly. In most case, the C-suite lacks a comprehensive vision of security and instead remains reactive.
  • Revamp – Low: C-suite is not acting agile enough to focus on the next-generation technology and thinking a step beyond on how to secure itself from the new attack vectors that the new shine tech brings.

 

These findings and more are detailed in Everest Group’s recently published report, “Cybersecurity Services State of the Market Report 2023: Cyber Secure to Cyber Resilient.”  ***Download a complimentary abstract here. ***

The report provides an in-depth analysis of the global cybersecurity market, with special sections on North America and Europe. In addition, the report introduces a unique and easily understandable framework to assist enterprises, particularly the C-suite, in swiftly incorporating cyber resilience into their operations. Additionally, the report explores the implications for providers in key areas such as solutions, services, partnerships, talent, and engagement models, illustrating how they can enable enterprises to adopt cyber resilience.

Selected Highlights:

  • Projections suggest the cybersecurity services market, currently valued at $US 70-73 billion, will surpass the $100 billion mark in 2025, exhibiting a CAGR of 16-18% between 2021 and 2025.
  • Identity and access management (IAM), cloud security, and application security form the largest segments of the cybersecurity market, collectively representing 56% of the overall market.
  • Cybersecurity consulting services are experiencing rapid growth, with a current market share of 25%. This is closely followed by design and implementation at 29% and managed security services leading at 46%.
  • North America remains the largest market (40%) followed by Europe (33%) and Asia (21%).
  • 63% of enterprise have mentioned lack of skills/talent as among their top three biggest challenges when it comes to cybersecurity.
About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Announces Winners of 2023 Engineering Services PEAK Matrix Provider of the Year Awards

HCL Technologies and TCS tie for No.1 on ranking of top engineering services providers; Mphasis named as Top Challenger

 

DALLAS, August 10, 2023 — Everest Group today released the second annual edition of its Engineering Services PEAK Matrix Provider of the Year™ Awards. These awards recognize the engineering services providers that have consistently ranked as top performers across Everest Group’s PEAK Matrix® assessments in the preceding year.

Everest Group PEAK Matrix evaluations are a valuable resource for engineering services buyers to evaluate, compare and contrast key providers in the global services space. In 2022, Everest Group published five engineering services PEAK Matrix® reports across 10 assessment areas, featuring 55 providers across all evaluations. Key services segments evaluated included digital products, digital twins, connected medical devices, Industry 4.0 and software products.

 

The Engineering Services Top 15:

  1. (Tie) HCL Technologies and TCS
  2. Accenture
  3. Cognizant
  4. (Tie) Capgemini and Wipro
  5. Infosys
  6. Mindtree
  7. GlobalLogic
  8. Tech Mahindra
  9. HARMAN
  10. EPAM
  11. LTTS
  12. Globant
  13. Persistent Systems

 

Top 5 Engineering Services Challengers

  1. Mphasis
  2. Infogain
  3. Happiest Minds
  4. Softserve
  5. Cyient

 

*** Download a complimentary copy of the 2023 Engineering Services PEAK Matrix Provider of the Year Awards ***

 

“The Engineering Services PEAK Matrix Provider of the Year™ Awards recognize an elite group of engineering services providers who set themselves apart by exhibiting consistent leadership and top performance across many different categories,” said Akshat Vaid, partner at Everest Group. “More importantly, as today’s enterprises navigate the complex landscape of next-generation and legacy technologies, a global business footprint and a complex provider portfolio, the PEAK Matrix Provider of the Year Awards help them to identify the best of the best — providers with strong capabilities and successful services strategies that align well with the evolving enterprise engineering services demand.”

“Digital engineering is transforming businesses and helping efforts to create a sustainable world,” said Vijay Anand Guntur, president, Engineering and R&D Services (ERS), at HCLTech. “With over 45 years of engineering heritage and experience working with top R&D players across 10-plus verticals, HCLTech is uniquely positioned to partner with enterprises in their endeavor to leverage digital technologies to transform their business. We are glad to be recognized as the No. 1 player in Everest Group’s 2023 PEAK Matrix Provider of the Year award. This achievement is a testament to HCLTech’s record of being a preferred engineering services partner of Global 2000 companies in building innovative products and platforms.”

“We are benefiting immensely from our engagements with conventional businesses aspiring to transform themselves digitally to become software companies, software vendors seeking to modernize and rearchitect their products using cloud native technologies, and product companies embarking on product and business model innovation,” said Regu Ayyaswamy, global head, Internet of Things & Digital Engineering, at TCS. “Our deep domain expertise, industry leading portfolio of IP and design labs are helping clients launch new products faster and optimize their sustenance. Our investments in IoT and Digital Engineering, including the Bringing Life to Things framework, are helping product companies scale up innovation, leverage IoT, AI and machine learning to make those products more intelligent, software-defined and connected, and to embrace as-a-Service business models. The emergence of newer technologies is only accelerating this trend, so we are very excited about the opportunities ahead.”

 

About the PEAK Matrix®

The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Everest Group Names Top Employers for Tech Talent in US, UK and India

Eighty companies recognized by Everest Group as top tech employers based on brand perception and perceived performance from 400-plus companies assessed in top three talent markets.

 

DALLAS, August 1, 2023 — Everest Group today released the results of its second annual rating of top employers for tech talent, this year expanding the rating beyond the United States to include employers in the United Kingdom and India. The Everest Group Top Employers for Tech Talent™ report for 2023 identifies eighty companies perceived to be the best tech employers by virtue of their work environment and the job satisfaction of their employees.

Everest Group analyzed publicly available information on 400+ leading tech employers based out of the U.S., the U.K. and India to analyze the employer brand perception and the perceived performance of each of these tech employers in the local talent markets.

The Top Employers for Tech Talent report identifies 40 top employers in the U.S., 25 in India, and 15 in the U.K. In addition, Everest Group’s research team assessed the initiatives undertaken by best-in-class tech employers to differentiate themselves in talent markets.

 

***Download a complimentary copy of the Top Employers for Tech Talent report here (registration required).***

 

***View the on-demand webinar “The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition,” featuring Brandi Khoury, vice president, Human Resources Global Talent Acquisition–Technical at Shell, and Shweta Mohanty, vice president, head of HR at SAP, India.***

“Despite the slowdown and layoff cycles of 2023, organizations are still struggling to recruit and retain high-quality tech talent, particularly employees with niche technology skillsets and expertise,” said Rohitashwa Aggarwal, partner at Everest Group. “Our research shows perceived brand perception of tech employers strongly influences and correlates with success in the talent markets. The Top Employers for Tech Talent assessment helps organizations benchmark against the leaders who are perceived by their tech employees as successfully creating the culture and work environment they want and need.”

 

Top Employers for Tech Talent in the U.S.

Among 210 of the largest employers for tech talent in the U.S. assessed by Everest Group, 40 were designated as Top Employers. Among the highest rated are Alphabet, ConocoPhillips, Fidelity Investments, Intuit, Netflix, Nvidia, Salesforce, ServiceNow and VMware.

 

Top Employers for Tech Talent in the U.K.

Among 70 of the largest employers for tech talent in the U.K. assessed by Everest Group, 15 were designated as Top Employers: ABB Ltd., Amazon.com, Apple, Astra Zeneca, Cisco Systems, Dell Technologies, Ericsson AB, Intel Corporation, Meta Platforms, Nokia Corporation, PricewaterhouseCoopers, Sage Group, SAP SE, Shell and Vodafone Group.

 

Top Employers for Tech Talent in India

Among 135 of the largest employers for tech talent in India assessed by Everest Group, 25 were designated Top Employers. Among that group, the top rated include Adobe, Alphabet, Apple, Experian, Microsoft, Salesforce, Sun Life Financial, Synchrony Financial, Thomson Reuters, Uber and VMware.

“I am thrilled that Experian is amongst the Top Employers for Tech Talent in India and the United States,” said Ravi Devesetti, global chief technology officer, Experian Software Solutions. “This award is a testament to the harmonious collaboration between the two countries and the common passion for technology. Our positioning of ‘Engineering Excellence Everywhere’ has steered us towards attracting the top tech talent in both countries. This remarkable achievement signifies the culmination of our team’s dedication, resilience and enthusiasm for excellence in the field of technology and engineering. We have made significant investment in our employees’ growth and upskilling through path-breaking Learning & Development programs. Innovation is at our core; we encourage an environment of continuous learning through Hackathons that see incredible participation from our employees. Our early careers and university partnerships have fueled our strategy to attract top tech talent. This award signifies our commitment to pushing boundaries of technological advancement, and my heartfelt gratitude to everyone who has played an important role in this remarkable achievement. Our commitment to innovation, engineering excellence everywhere and societal impact remains integral to us.”

 

Key Takeaways:
  • Employer brand perception is dynamic and fluctuates over time. In 2022-23, employer brand perception ratings across the U.S. took a noticeable dip, while tech employers in India have maintained their brand perception ratings.
  • Holding the top position as the preferred employer for tech talent is a formidable challenge, as approximately 40% of last year’s top performers have slipped from the top quadrant in India and the U.S. However, some tech employers have achieved significant improvements in brand perception through multi-pronged initiatives.
  • Employee expectations are continuously evolving. Work flexibility and diversity and inclusion (D&I) emerged as crucial factors in attracting and retaining talent, with compensation and benefits also ranking highly important.
  • Systematic differences impact employer brand perception. Employees in India generally place more importance on compensation and benefits whereas employees in the U.S. and the U.K. are more concerned about career development.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Everest Group Publishes 2023 Rating of Top Global Business Services Employers

Sixty companies across India, the Philippines, and Poland recognized as Top GBS employers

 

DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland. The Everest Group Top GBS Employers™ report for 2023 provides an “outside-in proxy” on how prospective candidates perceive employer companies. Leading global GBS organizations can leverage insights from this study to optimize their talent management strategies.

“Despite the slowdown and layoff cycles of 2023, talent is still the differentiating factor that enables organizations to survive uncertainties and thrive in intense competition,” said Rohitashwa Aggarwal, partner at Everest Group. “Our research shows that perceived brand perception strongly influences and correlates with success in talent markets for GBS employers. GBS organizations need to understand what components most contribute to employer brand perception in local talent markets and how to strengthen their brand to attract and retain the best and brightest.”

 

***Download a complimentary copy of the 2023 Everest Group Top GBS Employers™ list and analysis***

 

For this year’s study, Everest Group analyzed the employer brand perception of more than 300 leading GBS employers across India, the Philippines and Poland. Using publicly available information, Everest Group explored multiple dimensions of employer brand, including compensation and benefits, work environment, career development, and diversity and inclusion. The study also analyzed the perceived performance of each of these GBS organizations in the local talent markets based on prevailing retention rates, net gain-loss, and employee satisfaction scores.

Everest Group identified the Top GBS Employers for 2023 by plotting aggregate ratings of employer brand perception against aggregate ratings of success in the talent market. Amazon.com is the only company to be rated a Top GBS Employer in all three geographies.

 

Top GBS Employers in India

Among 165 India-based companies assessed by Everest Group, 30 employers were designated the Top GBS Employers in India. Among the highest rated employers are American Express, AT&T, Bank of America, Cisco Systems, Colt, Expedia Group, Experian, Ford Motor Company, GSK, Mondelēz International, Sun Life Financial, Target & Trans Union.

“Target is honored to be recognized again as a top employer by Everest Group,” says Bruce Starnes, president of Target in India. “Our team is at the heart of Target’s strategy, and our global culture of caring, growing, and winning together includes ongoing opportunities to engage in meaningful work and develop new skills.”

“Hyderabad boasts a vibrant ecosystem with a rich pool of highly skilled engineers, innovators and technical professionals,” said Alexander Lintner, CEO of Experian Software Solutions. “This achievement is a testament to the Hyderabad team, and a direct reflection of how we truly live through our brand values by continually advancing our technology, and innovating to grow to delight our customers. A huge part of how we achieve this is to attract and retain top talent across our markets through our unique, people first culture. I believe with this award we will propel to new heights of success, enabling us to further drive innovation, accelerate product development and establish ourselves as a leader in the industry.”

 

Top GBS Employers in the Philippines

Among 70 Philippine-based companies assessed by Everest Group, 15 were designated the Top GBS Employers in the Philippines:  Amazon.com, American Express, Diageo, Henkel, ING Group, Johnson & Johnson, JPMorgan Chase, Macquarie Group, Northern Trust, Philip Morris International, Procter & Gamble, RELX, Sun Life Financial, Synchrony Financial and Wells Fargo.

 

Top GBS Employers in Poland

Among 70 Poland-based companies assessed by Everest Group, 15 were designated the Top GBS Employers in Poland:  Amazon.com, AstraZeneca, Avon Products, Bayer, Cisco Systems, Colgate-Palmolive, F. Hoffman-La Roche, GSK, ING Group, Mars, Mondelēz International, Motorola Solutions, Philip Morris International, Takeda Pharmaceutical, and Procter & Gamble.

“Our ambition for Takeda Business Solutions – the global business services (GBS) arm of Takeda – was to create a GBS function that would become a valued partner to the business, delivering innovative and optimized solutions that would significantly free up our people’s time to do more for the patients we’re privileged to serve,” said Sanjay Patel, global head of Takeda Business Solutions. “As we continue our journey to become a best-in-class GBS function, we welcome this invaluable opportunity to benchmark our performance and identify opportunities for further growth.”

 

Key Takeaways:
  • GBS employer brand perception is volatile and changes over time. In 2022-23, Everest Group observed a notable dip in employer brand perception ratings across regions. On average, employer brand perception for GBS employers in India, the Philippines, and Poland has decreased by 2%, 20% and 11%, respectively
  • Employee expectations are ever-changing. Work flexibility as well as diversity and inclusion emerged as crucial factors in attracting and retaining talent. In fact, mentions of concerns about work flexibility have more than tripled compared to last year’s analysis. Compensation and benefits also remain of key importance
  • Holding the top GBS employer position is no easy feat; approximately 15% of last year’s top performers have slipped from the top quadrant in India, the Philippines and Poland However, some GBS employers have achieved significant positive shifts in brand perception through multi-pronged initiatives. An improvement of 60% within one year is the highest recorded this year and 12 organizations achieved improvement of more than 20% year on year
  • Cultural differences impact employer brand perception, as employees in the Philippines generally exhibit more positivity compared to their counterparts in India and Poland
  • Employer engagement period counts. GBS employers in the Philippines with over 6 years of local presence secure higher positions on the chart
On-Demand Webinar: “Winning Employer Value Propositions: Strategies from Top GBS Employers”

In this webinar, available on demand, Everest Group presents the results of its Top GBS Employers study and shares what top GBS employers are doing to set themselves apart. Watch this webinar to learn what factors impact GBS brand perception in key markets, how companies can evaluate their own brand perception from an employee’s perspective, what organizations can do to address employee grievances and enhance their overall brand perception among potential employees.

 

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Everest Group Unveils 9th Annual Business Process Services Top 50

ADP, Accenture, Teleperformance, Concentrix and Paychex take Top 5 spots among world’s largest third-party BPS providers.

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is now valued at more than US$250 billion. The ranking is based on 2022 revenues and year-on-year growth.

Topping the 2023 list of leading BPS providers are these 10 service providers:

  1. ADP
  2. Accenture
  3. Teleperformance
  4. Concentrix
  5. Paychex
  6. Foundever
  7. Konecta
  8. Genpact
  9. TCS
  10. Conduent

 

The Everest Group BPS Top 50 report also includes:

  • The Top 10 BPS providers by revenue. (ADP, Accenture, Teleperformance, Concentrix and Paychex take the Top 5 on this list.)
  • The Top 10 BPS providers by growth rate. (Topping this list are Iron Mountain, Tech Mahindra, TaskUs, NTT Data and EXL, in that order.)

“Over the years the BPS industry has expanded in both breadth and depth of services, and today it generates more than $250 billion in revenue and touches every facet of the business services value chain,” said Rajesh Ranjan, partner at Everest Group. “Our BPS Top 50 report helps enterprises understand the scaled-up provider options while allowing BPS providers to compare themselves against others. As we look forward, we expect the list to become more dynamic against the backdrop of a recessionary environment and emergence of Generative AI as a potential value creation lever. Service providers’ ability to quickly figure out a way to ride this wave of disruption will define their future success.”

***Download a complimentary copy of the 2023 Everest Group BPS Top 50 list and analysis***

BPS (also referred to as business process outsourcing or BPO) started as a cost optimization concept focusing on “non-core” and “back-office” business processes. Today BPS permeates the entire business process value chain, addressing a wide variety of business objectives.

Everest Group estimates there are more than 250 service providers with more than US$50 million in revenues offering BPS around the globe. Some are pure-play BPS providers, while others offer business services as part of a broader portfolio (including IT services, consulting, technology products, etc.). Some are focused on a particular domain or geography, while others are broad-based. Some are listed, while others are privately held. To complement the BPS Top 50 report, we also offer Everest Group PEAK Matrix® reports which provide in-depth assessments of service providers’ performance across various BPS segments.”

Notable trends among 2022 BPS providers

  • After a banner year in 2021 with growth rates in the 12.5 to 13% range, 2022 saw a slight deceleration in the market, with growth rates in the range of 7.5 to 8.5%. This decline can attribute that to several factors, most notably major currency depreciations versus the U.S. dollar and the attenuation of one-time COVID-related government contracts.
  • As in 2021, IT-BPS providers with stronger reported stronger revenue growth than pure-play BPS providers. IT-BPS providers benefitted from large integrated deals.
  • The growth rates of broad-based providers in comparison to those of specialists we relatively comparable at 8.0% and 8.2%, respectively. Although specialists were buoyed by the growth of HR specialist providers due to the hot talent market, the specialist category also saw a decline among CXM providers due to the attenuation of one-time COVID-related contracts.

The Everest Group BPS Top 50 is based on both revenues and year-on-year growth. Revenues comprise 75% of the composite score used for ranking. Growth comprises 25% and has two sub-parameters: absolute growth (measured as change in BPS revenue in US$ million and accounting for 12.5% of the composite score) and percentage growth (measured as percentage change in BPS revenue and accounting for the final 12.5% of the composite score).

About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Everest Group Announces Winners of the 2023 Service Provider of the Year Awards for IT Services

Accenture takes No. 1 for seventh straight year. TCS, Capgemini and Wipro rise in ranking to take No. 2, 3 and 4 spots, respectively. HCLTech rounds out the Top 5.

 

DALLAS, May 2, 2023—Everest Group—the global research firm focused on strategic IT, business services, engineering services and sourcing—today announced the winners of the 2023 PEAK Matrix Service Provider of the Year™ Awards for IT Services. The awards, now in their eighth year, recognize IT service providers who have demonstrated superior capabilities and service strategies in the PEAK Matrix® reports issued by Everest Group in the previous year.

Topping the Top 20 IT Service Providers list for 2023 are Accenture, TCS, Capgemini, Wipro and HCLTech, in that order. Accenture retains its position at the top of the leaderboard for the seventh straight year. TCS has been in the top five since Everest Group launched the rankings in 2016 and rose in the rankings this year to take the No. 2 position. Capgemini and Wipro each rose three positions in the rankings over last year. HCLTech remains among the Top 5 providers, although it slipped a notch from the No. 4 slot it held last year.

“The Top 20 IT Service Providers list identifies the best of the best—IT service providers with strong, broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand,” said Chirajeet Sengupta, partner at Everest Group. “Throughout the year, Everest Group evaluates service providers’ market success, their business strategies and how they are investing in the future. By taking all of that into account, these PEAK Matrix IT Service Provider of the Year awards recognize the IT service providers that truly set themselves apart.”

Overall, eight service providers improved their rankings, five slipped and three maintained their position in the Top 20. LTIMindtree (No. 10), EY (No. 18), Orange Business Services (No. 19), and EPAM (No. 20) are newcomers to the leaderboard this year. UST Global and EXL exited the list in 2023. Star Performers of the Year, recognized for achieving the greatest positive relative year-on-year movement on the PEAK Matrix assessment, are LTIMindtree, Tata Consultancy Services (TCS), Capgemini and HCLTech.

***All winners are listed in the report, “2023 PEAK Matrix Service Provider of the Year Awards for IT Services,” available for complimentary download here.***

Everest Group’s 2023 PEAK Matrix Service Provider of the Year Awards for IT Services also honor the Top ITS Challengers. This list recognizes the top 10 IT service providers with annual revenue of less than US$2 billion. The Top 3 ITS Challengers in the 2023 awards are Mphasis, Virtusa and Zensar. Zensar additionally is recognized as the Top ITS Challenger Star Performer for achieving the greatest cumulative upward mobility within the Top ITS Challengers list.

“Although smaller in size, these challengers are credible alternatives to the leading players in the industry in certain niches,” said Abhishek Singh, partner at Everest Group. “Challengers have successful service strategies that focus on specific solution segments, geographies or industries that align well with enterprise needs.”

Other Award Highlights:

Everest Group publishes the PEAK Matrix Service Provider of the Year Awards to recognize consistent top performers across PEAK Matrix assessments. In 2022, Everest Group published 34 PEAK Matrix reports, evaluating a total of 138 service providers in these nine segments of the IT services market:

  1. Application services
  2. Banking and financial services
  3. Cloud and infrastructure services
  4. Data and analytics services
  5. Digital services
  6. Enterprise platform services
  7. Healthcare services
  8. Insurance services
  9. Life sciences services

Everest Group acknowledges Leaders and Star Performers in each of these nine industry segments. Leaders are determined by the number of leader positions an organization holds in the PEAK Matrix reports published across each category. Similarly, Star Performers recognize those organizations who achieve the greatest cumulative upward mobility from the previous year in the PEAK Matrix reports for each industry segment. A complete list of segment winners is included in the complimentary report.

About the PEAK Matrix™

The Everest Group PEAK Matrix® is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers.

About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at http://www.everestgrp.com.

Everest Group Launches ‘Talent Genius,’ an AI-powered Platform to Guide Workforce, Location Decisions for IT, Business Process Services

With Talent Genius from Everest Group, global organizations can build, monitor and optimize their location portfolio and talent hubs by staying on top of talent market dynamics.

 

DALLAS, Texas—April 3, 2023—Global organizations are constantly searching for talent locations that offer the right balance of cost savings, skills and risk profile, but they lack the credible, easily accessible data they need to make confident location and talent decisions. Everest Group is addressing that challenge today with the launch of Talent Genius™, its AI-powered cloud platform purpose-built to deliver critical location and talent insights for IT and business process (BP) services.

With Talent Genius, global organizations can build, monitor and optimize their location portfolio and talent hubs by staying on top of talent market dynamics. Talent Genius allows decision makers to interact with intuitive dashboards and visualizations to evaluate location attractiveness across economic and geopolitical risk, wage inflation, attrition, and talent supply and demand. Clients can monitor demand trends, talent hotspots, competitive intensity, and salary benchmarks for various roles and skills in the IT-BPS space.

***Learn more about Talent Genius***

“The global services market runs on the power of talent, so it’s critical that organizations make the right decisions when it comes to creating and optimizing their location and workforce strategies,” said Sakshi Garg, vice president at Everest Group. “That is why we are excited to expand our services portfolio with a new cutting-edge location and talent intelligence tool. With Talent Genius, at the click of a button our clients will have the highly contextualized, expert-vetted information they need to make those decisions—confidently. With our commitment to innovation and excellence, we are confident that this new offering will provide unparalleled value to our clients.”

Everest Group is the leading research firm in the global services space, with decades of experience in partnering with global IT-BP service organizations to provide location and talent insights to enable confident decisions. Talent Genius combines Everest Group’s proprietary datasets from years of research with ongoing talent market data to equip global services and IT-BP services industry leaders with powerful insights in an interactive, on-demand platform.

Talent Genius is a comprehensive membership that delivers on-demand insights through access to the Talent Genius platform, as well as guided expertise through access to Everest Group analysts. It also includes other deliverables, such as research reports. This unique combination of on-demand data and expert insights ensures organizations have the right level of support to make confident decisions in any scenario.

***Book a demo to explore how Talent Genius’ capabilities can provide value.***

About Everest Group
Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

Everest Group Declares “The Age of Decentralized Clinical Trials Has Begun”

Everest Group also joins DTRA, offering members accessibility to pioneering research on clinical technology

 

DALLAS, March 29, 2023 —Everest Group today released its latest research report on Decentralized Clinical Trials, which documents a 38% increase from 2021 to 2022 in the number of trials conducted with a decentralized and/or virtual component. Everest Group predicts that the adoption of DCTs by pharmaceutical companies will rapidly accelerate as early adopters praise the approach for putting patient experience at the forefront.

DCTs enable patients to participate in a clinical trial from the comfort of their homes through the use of technology (such as sensors or remote monitoring devices) and home-visit services. In an Everest Group survey of buyers of DCTs, interviewees reported that 20-25% of their trial portfolios were decentralized or hybrid in nature today, but that 80-90% of their trial portfolios will be decentralized/hybrid by 2027. When asked to name the biggest benefit of DCTs, two out of three of those buyers interviewed (67%) cited “improved patient enrollment and retention rates.” Other benefits named include reduced cost (20%), reduced trial timelines (13%), more diverse patient populations (13%), getting real time data (7%), and enabling complex scoring and analysis (7%).

These findings and more are detailed in the Decentralized Clinical Trials Adoption Playbook. This playbook looks at more than 50 DCT case studies across different therapy areas and informs enterprises about the trends, benefits and challenges in DCT adoption to help them design a strategy for seamless DCT adoption. (A complimentary abstract of this report is available for download.)

Everest Group also released today its 2023 Life Sciences Decentralized Clinical Trial Platforms State of the Market Report, which analyzes the current state of the DCT market. The report explores adoption and market trends; the DCT platform providers’ landscape; the enterprise view of DCT platform providers; Environment, Social, and Governance (ESG) initiatives; and emerging technology opportunities in the industry. (A complimentary abstract of this report is available for download.)

Pandemic Spotlight on DCTs Revealed Major Benefits to the Approach

Traditional clinical trials are an expensive affair, costing upwards of US$2.6 billion and up to 12 years in research effort before approval by a regulatory body. Additional burdens of the traditional approach are patient recruitment challenges, patient adherence and engagement challenges, and regulatory challenges.

During the COVID-19 lockdowns, clinical trial activity came to a halt because patients could no longer travel to hospital networks to participate in a clinical trial. Fortunately, DCTs breathed new life into these paused clinical trials and delivered a host of benefits beyond those offered by the traditional clinical research approach. As a result, enterprises have accelerated their plans toward DCT adoption, looking to convert their piecemeal deployments into a comprehensive strategy aimed at enhancing the trial experience for patients, sponsors and Contract Research Organizations. Additionally, recent technological advances, the proliferation of wearables, and the regulatory pressure on the industry to adopt DCTs following the pandemic have made the DCT landscape ripe for disruption.

Everest Group Partners with DTRA

Everest Group also announced today that it has joined the Decentralized Trials Research Alliance (DTRA) to support the organization’s mission of advancing policies, research practices and new technologies to make clinical trial participation widely accessible.

“Today, pharmaceutical companies are optimistic about and investing in DCT trials, and Everest Group sees great potential in the market; however, because the technology and adoption is nascent, additional stakeholder education, product innovation and partnerships are needed,” said Nitish Mittal, partner at Everest Group. “DTRA is one of the few bodies which is driving standardization in the process and stakeholder education in this space. We’re pleased to support the DTRA mission and to contribute by giving DTRA members access to Everest Group’s curated clinical development technology research.”

A frontrunner in the research of clinical technology, Everest Group has a deep research portfolio focused on the demand and supply side of DCTs. By partnering with DTRA, Everest Group aims to disseminate information about the DCT market (such as DCT product suppliers and their capabilities, enterprise DCT adoption trends and sourcing considerations, DCT state of the market, etc.) to various stakeholders responsible for adoption and continued success of DCTs.

About Everest Group

Everest Group is a leading research firm helping business leaders make confident decisions. We guide clients through today’s market challenges and strengthen their strategies by applying contextualized problem-solving to their unique situations. This drives maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Find further details and in-depth content at www.everestgrp.com.

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.